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CHOOSE A TOPIC
FAQ, TIPS, & TROUBLESHOOTING
Q:
I clicked on a product family and received an alert message saying that product is unavailable.
A:
Your store administrator has chosen not to offer that product family as configurable. Click Continue to view your store's recommended systems.
Q:
What does "Save for Later" mean?
A:
"Save for Later" means you are saving the work you've done to date, and no one can see or retrieve the proposal-in-progress except you. Saving for later does not send the proposal to your purchasing department.
Q:
What is a saved proposal?
A:
A saved proposal is one that is not yet ready to submit to your authorized purchaser for processing. It gives you an opportunity to think about the proposal, discuss it with colleagues, and reconfigure it if you wish. You can email a copy of a saved proposal to colleagues so they can view it.
Q:
How do I retrieve a saved proposal?
A:
Sign into your school's home page to view your saved proposals. If you wish, you can delete a saved proposal by selecting its web reference number at the left on your list. The Continue button on the right will allow you to edit the saved proposal and click Submit to Purchaser when you're ready.
Q:
How long are saved proposals accessible?
A:
Saved proposals remain available to you to modify for 120 days from their creation date.
Q:
What does the Add to Order button do?
A:
It adds an item, specified by part number, to your proposal. (If you are shopping for yourself, you will not see this button.)
Q:
I don't know what the Apple Part Number field is for, or when I need to use it.
A:
If you have the Apple part number for an item you wish to add to your proposal, you may enter it here.
Q:
What does "Submit to Purchaser" mean?
A:
"Submit to Purchaser" means that your proposal will be sent to your purchasing agent. Submitting a proposal does not commit your institution's funds to Apple. Rather, it allows your authorized purchaser to retrieve and review your proposal and place your order directly with Apple.
Q:
What happens after I submit a proposal?
A:
Your purchasing agent will review the proposal and take whatever action is appropriate.
Q:
What happens after my proposal is approved?
A:
Your purchasing agent will place the order with Apple.
Q:
Why has my proposal been split in two?
A:
If you requested any electronic software downloads, these items are handled separately from the rest of the items in your proposal, and are treated as a separate order for Apple's processing purposes. You will be assigned two proposal numbers, one for the electronic software download(s) and another for the items to be shipped.
Q:
How does the software downloading process work?
A:
After your order is approved, sent to Apple, and processed, your purchasing agent will be notified and will instruct you how and when to download the software you requested.
Q:
What happens if there is a price change?
A:
If there is a price change on a product, your saved proposal will reflect the new price as soon as you click Continue to review your order. New proposals you create will also automatically reflect the new price.
Q:
What happens if a product on my proposal is no longer available?
A:
Saved or submitted proposals containing a product that is no longer available cannot be processed and must be reconfigured.
Q:
How can I make sure that all the information on my proposal is up to date?
A:
With your proposal on the screen, click the Refresh button in your browser's navigation bar. This will update the page with any product or pricing changes that may have occurred.