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FAQ, TIPS, & TROUBLESHOOTING
Q:
I can't find/retrieve a proposal.
A:
If the proposer has saved his/her proposal without submitting it, you (the authorized purchaser) will not have access to the proposal. The proposer must click Submit to Purchaser before you will be able to review the proposal and place an order.
Make sure you are checking from the authorized purchaser store, which can be accessed from the Education Apple Store.
If you have a custom store, you will also have a custom URL for authorized purchasers. If a proposal was created in your school's custom store, you must retrieve it from the custom authorized purchaser's store.
Q:
I don't know my Customer Number.
A:
Contact your Apple sales support specialist or account executive to obtain your Customer Number.
Q:
Where can I find the Web Proposal Number?
A:
When a proposal is submitted, you will receive an email that includes both the proposer's name and a unique Web Proposal Number. You can refer to that email message if you need this information.
Q:
I want to select a product that appears in my custom store but there is no Add button.
A:
Your school's custom store administrator has chosen to make this product unavailable. Contact the administrator for more information.
Q:
What does the Add to Order button do?
A:
It adds an item, specified by part number, to your order.
Q:
I don't know what the Apple Part Number field is for, or when I need to use it.
A:
If you have the Apple part number for an item you wish to add to an order, you may enter it here.
Q:
What happens if there is a price change?
A:
If there is a price change on a product, the saved proposal will reflect the new price as soon as you click Continue to review the order. Proposals will also automatically reflect the new price.
Q:
What happens if a product on the proposal is no longer available?
A:
Saved or submitted proposals containing a product that is no longer available cannot be processed and must be reconfigured.