Apple Certified Refurbished Products
Frequently Asked Questions:
(1) What are Apple Certified Refurbished Products?
Apple Certified Refurbished Products are pre-owned Apple products
that undergo Apple's stringent refurbishment process prior to being
offered for sale. These products have been returned under Apple's Return
and Refund Policies or have been used as Demonstration units. While
only some units are returned due to technical issues, all units undergo
Apple's stringent quality refurbishment process.
They are in 100% working condition, and are then sold as refurbished
product. As these refurbished products have been unpacked and
manipulated, they might however exhibit some minor cosmetic
imperfection, such as scratches, marks or discolorations.
Each Apple Certified Refurbished Product:
Refurbishment procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures.
is fully tested (including full burn-in testing).
is refurbished with replacement parts for any defective modules identified in testing.
is put through a thorough cleaning process and inspection.
is repackaged (including appropriate manuals, cables, etc.).
includes the operating software originally shipped with the unit and
the custom software offered with that system. See each products "Learn
More" for more details.
is given a new refurbished part number and serial number.
is placed into a Final QA inspection prior to being added to sellable refurbished stock.
- is repacked in special packaging (including appropriate manuals, cables, etc. that originally shipped with the unit).
- refurbished iPods ship with those items mentioned in the "learn more" page
(2) What should I expect when I purchase an Apple Certified Refurbished Product?
A fully functional unit with complete documentation
The assurance that the unit meets Apple's premiere quality standards,
and that its defective components have been replaced by genuine Apple
(3) Can I purchase the AppleCare Protection Plan for my Apple Certified Refurbished Product?
All Apple Certified Refurbished Products are covered by
by a one-year limited warranty. For extended coverage, you have the
option of purchasing the AppleCare Protection Plan with your Apple
Certified Refurbished Product. The AppleCare Protection Plan extends the
complimentary coverage on your Apple Certified Refurbished Product to
up to three years of world-class support.
(4) A refurbished item that I wanted is no longer available. How can I ensure that I get an item when it's in stock?
Refurbished supply is usually very limited and we often run out of refurbished inventory. We recommend that you act quickly if you see an item that you like. A product will be reserved for you once you've completed checking out and we've received full authorized payment. Please note that some payment methods take longer than others and that availability of a refurbished product is not guaranteed until we receive your full payment.
For your convenience, we have placed the appropriate AppleCare
Protection Plan at the bottom of each product collection on the Apple
Certified Refurbished products page.
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