Federal SmartPay Terms and Conditions
These Sales and Return Policies apply to all purchases by agencies of the Federal Government, the Senate, the House of Representatives, the Architect of the Capitol and any activities under his or her direction, mixed ownership Government corporations and the following educational institutions: the U.S. Air Force Academy, the U.S. Naval Academy, the U.S. Coast Guard Academy, the U.S. Naval Post Graduate School, West Point, and Department of Defense Dependents Schools.
The Apple Store sells and ships
products only within the continental United States, Alaska, and Hawaii. No
shipments can be made to APO or FPO addresses, United States territories, or
addresses outside the United States. You may not export any products purchased
at the Apple Store.
The Apple Federal SmartPay Store sells
and ships products to end user customers only.
If you are not satisfied with your purchase of a pre-built Apple product, please call 1-800-793-9378 for a Return Material Authorization (RMA) request within 14 calendar days of your receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration materials that were shipped with the product. A 10% restocking fee will be assessed on any opened hardware. If you purchased your order using an Apple Instant Loan or an Apple Business Lease, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Apple to assess the 10% open box restocking fee.
Please note that Apple does not
permit the return of the following products:
NOTE: Apple recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
An Apple-branded hardware product
is considered DOA if it shows symptoms of a hardware failure preventing basic
operability, upon its first use out of the box. If you believe that your
product may be DOA please call Apple Care Technical Support at 1-800-APL-CARE
(1-800-275-2273) within 30 calendar days of the invoice date. Apple Care
Technical Support will determine if the product is DOA and offer you one of the
following options:
Replacement: The same product that you ordered will be shipped to you
at Apple's expense. Apple Care Technical Support will put you in touch with an Apple Store Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product.
Service: You may have the product repaired; however, once serviced
the product is no longer eligible for replacement.
Product must
be deemed DOA by Apple Care Technical Support within 30 calendar days of the
invoice date in order to receive a replacement unit.
¥ This DOA policy only applies to
Apple-branded hardware products currently offered on the Apple Store. As new products
are offered Apple reserves the right to determine whether or not this policy
applies.
¥ This DOA policy does not apply
to third party products which do not bear the Apple brand name. You may call
the manufacturer directly with any third party product issues.
¥ If the product is deemed DOA by
Apple Care Technical Support more than 30 calendar days after the invoice date,
Apple's standard product warranty will apply.
¥ If the product is deemed by
Apple Care Technical Support NOT to be DOA, Apple's standard product warranty
will apply.
¥ Shipping will be arranged at
Apple's expense for all products determined by Apple Care technical support to
be DOA.
Apple reserves the right to test
returned DOA product. If the condition of the product is misrepresented by the
customer, Apple may impose a $400 handling fee.
If you discover what you believe
is a product defect for any Apple branded product, please contact Apple
Technical Support at 1-800-APL-CARE (1-800-275-2273). Such a defect, if any, is
covered under the terms of your product's warranty. Please refer to the
warranty information and other supporting documentation that came with your
product. (See Product Warranty section below for specific information about
Apple's product warranties.)
If you discover what you believe
is a product defect for any third-party product please contact the manufacturer
directly for information regarding the manufacturer's standard warranty.
Note: Products sold through this
web site which do not bear the Apple branded name are serviced and supported
exclusively by their manufacturers in accordance with terms and conditions
packaged with the products. Apple's Limited Warranty does not apply to products
that are not Apple-branded, even if packaged or sold with Apple products.
Apple will send you a confirmation
of your order via email if you have included an email address with your order.
If you have not included an email address, you will receive a confirmation of
your order by regular mail when your order is shipped.
We are pleased to offer product
which is custom configured to your specifications, and encourage you to review
your order carefully. Since the product is built to your specifications, the
order cannot be changed, modified or canceled once your order is in production.
The Apple Federal SmartPay Store
accepts only Visa and MasterCard cards issued to authorized SmartPay
purchasers. At the time your order is placed, Apple obtains a pre-approval from
the credit card company for the amount of the order. Credit card billing occurs
when your order ships.
Apple Store purchases will include
sales tax based on the ship-to location and the sales tax rate in effect at the
time of shipping unless proof of state tax-exemption is provided. To assure
that your order is tax exempt, please call Apple Store Sales Support at
1-800-793-9378. Be prepared to provide proof of state tax-exempt status for the
state where the product is shipping. The organization or individual name on the
order must exactly match the state tax-exempt certificate. Federal tax
exemption certificates are not accepted.
Apple offers three convenient
shipping options.
Overnight Delivery: For an additional charge, we offer this expedited shipping option on most of our products. Products shipped prior to carrier cutoff, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
Two-Day Delivery: For an
additional charge, we offer this expedited shipping option on most of our
products. Products shipped prior to carrier cutoff, via two-day service
are normally delivered by 4:30 p.m. local time two business days after
shipment.
Ground Shipping: This option is
available on all orders over $50 for no additional charge. Products
shipped via ground service are normally delivered two to five business days
after shipment. Our ground carriers deliver most of their packages
Tuesday through Friday, and some of our ground carriers deliver packages to
residential addresses on Saturdays.
The estimated shipment date on
your order is based on product availability, payment processing time, and
warehouse processing time and does not include transit time. Payment
processing will not begin until we receive all the information we need and full
payment (or a full authorization, in the case of credit card orders).
Orders placed on the weekend or on
a holiday will not begin payment processing until the next business day.
Same Day Shipping: Orders for
In-stock items eligible for same day shipping must be received before your
local time of 2pm, pending payment processing. Orders placed on the weekend or
on a holiday will not begin payment processing until the next business day.
Unanticipated changes in supply can affect product availability. Please confirm
the estimated shipping lead time at the "Review Your Order" page for
the most current availability information.
Business days are Monday through
Friday, excluding Federal Reserve holidays.
Some of our products are shipped
from our overseas warehouse. All products shipped from overseas are shipped
via FedEx three-business-day international service. Overnight shipping is not
available on products shipped from overseas.
Please review the Product
Availability section below for more information regarding order processing and
product availability times.
Note: Title and risk of loss
to all product will pass to purchaser upon shipment from Apple's shipping
location.
For products shipped pursuant to
Apple's standard practices in all but the last week of every Apple fiscal
quarter, Apple will issue credits or replace products returned due to damage in
transit or that are lost in transit. For products shipped pursuant to
Apple's standard practices in the last week of every Apple fiscal quarter,
Apple will not issue credits or replace products returned due to damage in
transit or that are lost in transit. Instead, Apple will provide third-party
insurance for damaged or lost products with purchaser named as the loss payee.
When not shipping products
pursuant to Apple's standard practices but instead shipping via a carrier
selected by purchaser, Apple will not issue credits or provide replacement
products for products returned due to damage in transit or that is lost in
transit.
Claims & Payment Process:
For all product damaged or lost in transit in any week of the quarter,
purchaser must notify an Apple Sales Support Operations ("SSO")
representative at 1-800-793-9378 within ten (10) business days from receipt of
receiving damaged products, a short shipment, or not receiving an expected
order.
For product shipped during weeks 1
through 12 of Apple's fiscal quarters, Apple will either issue a credit or
replace product damaged or lost in transit and place claims and/or tracers on
behalf of the purchaser. Apple will issue a credit or ship replacement product
to the purchaser upon receipt of the damaged product or confirmation of the
lost product.
For product shipped during week 13
during Apple's fiscal quarters, Apple will prepare and file a claim with the
third party insurance carrier with the purchaser listed as the loss payee.
Once the insurance requirements are satisfied, the purchaser will receive
a check from the insurance carrier for the purchase price of the product rather
than receiving replacement product or credit from Apple.
The purchaser will need to place a
new order for replacement product. Apple will extend the purchaser's payment
terms for the damaged or lost product until the claim filed with the third
party insurance carrier is resolved, and the purchaser's credit limit will be
adjusted if necessary to offset the outstanding claim amount. Apple believes
the insurance policy claim limits will be adequate to cover any losses incurred
by purchaser.
However, Apple will not be liable
in the event the entire claim is not covered for any reason, including
exceeding the claim limits. Title and risk of loss to returned product will
pass to the insurance company upon shipment to Apple by purchaser.
The
Apple Store endeavors to offer you competitive prices on current Apple products
and selected Apple Certified Reconditioned and Sale products. Your total order price will
include the price of the product (on the day of shipment) plus any applicable
sales tax and shipping charges. Apple reserves the right to change prices for
products displayed at the Apple Store at any time.
Should
Apple reduce its price on any shipped product within 10 calendar days of
shipment, you may contact Apple Sales Support at 1-800-793-9378 to request a
refund or credit of the difference between the price you were charged and the
current selling price. To receive the refund or credit you must contact
Apple within 14 business days of shipment.
Apple makes every effort to supply you with the products you order, there may be occasions when we confirm orders but learn we are unable to supply the ordered products.
The estimated lead times are in business days (Monday through
Friday) excluding Federal Reserve holidays. Lead times quoted on the
checkout page are for orders that are partially shipped - meaning items ship as
soon as they are available. If you have requested a complete shipment, please
add 3-4 additional days for transportation and order consolidation processing.
Although every effort is made to
ship your order according to the lead time provided, shipping dates may change
due to changes in supply. If the lead time changes, Apple will contact you via
email and provide a revised shipping estimate.
We encourage you to contact Apple
Store Sales Support at 1-800-793-9378 for order status information or visit http://www.apple.com/orderstatus or
navigate to the Federal SmartPay web site and click the "Your
Account" button to view the status of your order.
Given the popularity of some
products, Apple may restrict the number of such items that you may
purchase. Any product limit restrictions will be posted on the Apple Store
web site. This information is subject to change.
Apple endeavors to stay at the
forefront of technological advancement. For this reason, Apple reserves the
right to discontinue products without notice.
All new Apple hardware
products, including Apple Certified Reconditioned and Sale products, carry a one-year Limited Warranty against defects in
materials and workmanship. You may review a copy of the Limited Warranty on new
products, including its limitations and exclusions, before you purchase, by
clicking the appropriate link below.
Non-Apple-branded/Third-party
products are sold "AS IS" by the Apple Store, but may be accompanied
by their manufacturers' standard warranties. "AS IS" products are
sold by Apple as is, where is, and with all faults, and without express or
implied warranties from Apple. If you have questions about any manufacturers'
warranties that accompany such products, please call 1-800-APL-CARE
(1-800-275-2273).
One-year limited warranty for new products except iPod and iSight
One-year limited warranty for iPod and iSight
Your use of Apple-branded software
is on the terms of the license in effect for the software at the time of
purchase. You will be asked to agree to the terms of the applicable
license at the time that you install the software. You may review
examples of some of Apple's licenses, including limitations, by clicking the
appropriate link below. Please be aware, however, that your purchase is
subject to the particular license that accompanies the software and you must
agree to the terms and conditions of that license when you install the
software. That license may differ from the licenses you can review
here. Be certain to read the applicable license carefully before you
install the software.
COMPLIANCE WITH SECTION 508
OF THE REHABILITATION ACT AMENDMENTS OF 1998
Section 508 does not apply to federal
micro-purchases, i.e., credit card purchases for less than $2,500. For larger
purchases, please be aware of the following: All Apple hardware ships with
Apple OS 9.1 installed. With that operating system installed, Apple products
are compliant with all of the section 508 technology requirements except the
keyboard mouse alternatives and that, to the best of our knowledge, is
technology that does not now exist in the marketplace for our platform. Apple
thus believes that it would constitute an "undue burden" (as that
term is used in the regulations) for federal purchasers to obtain compliant
goods in the commercial marketplace.
¥ Apple reserves the right to cancel any order you have placed if there was a typographical error on the Apple Store concerning the pricing or availability of any item you ordered when you placed the order.
¥ Apple reserves the right to
change the terms and conditions of sale at the Apple Store at any time.
¥ All sales at the Apple Store are
governed by California law, without giving effect to its conflict of law
provisions.
¥ No Apple employee or agent has the
authority to vary any of the Apple Store's policies or the terms and conditions
governing any sale.
¥ The preceding terms are the sole
terms governing federal micro-purchases. For larger purchases, the following
clauses of the Federal Acquisition Regulations are incorporated by reference
into these terms:
|
FAR CLAUSE # |
TITLE |
|
52.211-14 |
Notice of Priority Rating for National Defense Use |
|
52.211-15 |
Defense Priority and Allocation Requirements |
|
52.212-4 |
Contract Terms and Conditions - Commercial Items (tailored to incorporate the terms and conditions described above) |
|
52.219-8 |
Utilization of Small Business Concerns |
|
52.219-9 |
Small Business Subcontracting Plan |
|
52.222-26 |
Equal Opportunity |
|
52.222-35 |
Affirmative Action for Disabled and Vietnam Era Veterans |
|
52.222-36 |
Affirmative Action for Workers with Disabilities |
|
52.225-3 |
Buy American Act - Supplies |
|
52.225-8 |
Buy American Act - Trade
Agreements - Balance of Payments |
|
52.225-9 |
Buy American Act -- Trade
Agreements - Balance of Payments Program |
|
52.247-64 |
Preference for Privately Owned U.S.-Flag Commercial Vessels |
|
|
|