Terms and Conditions
The Federal Government Employee Purchase Program (EPP) is a benefit provided by Apple Inc. ("Apple"), to employees and contractors of all Federal Government agencies. The program is intended for personal use or for the use of family members and friends.
Please review the Terms and Conditions listed below before you place your order.
By submitting your order, you certify that you have read and understand the terms and conditions of the Federal EPP policy and confirm that you are an employee of an agency to which Apple has offered this benefit.
You must pay for products purchased through this program by credit card, money order, cashier's check, or through the Apple Instant Loan Program.
Personal Discount: You may purchase or "sponsor" up to six system bundles each calendar year (January 1-December 31). "Sponsoring" means placing an order for a family member or friend. No more than two systems or monitors may be shipped each calendar year to the same individual or entity (i.e., company, institution, club or group), whether that purchase is sponsored solely by you or, also, by other eligible employees. You may not sponsor the purchase of products by any educational institution. A system bundle includes, and is limited to, one CPU, one display (built-in displays count as one display), one AirPort card and one Airport Base station. You do not need to purchase all components of a system bundle at the same time to qualify for the discount.
AppleCare Protection Plan: AppleCare Protection Plan ensures that you'll have service and support for three full years from the date of purchase of your new Apple computer. This comprehensive plan includes telephone support, Apple-certified repairs, web-based support resources, and powerful diagnostic tools -- all for one economical price. You may purchase "reasonable quantities" of the Protection Plan under this EPP. "Reasonable quantities" are defined as a number not more than the number of system bundles you have purchased under this EPP.
Accessories: Additional hardware and software products are occasionally offered on the EPP store. These items can be added to any EPP order (except for displays offered as part of the system bundles described above).
All products are new and come with a warranty.
Products are offered WHILE SUPPLIES LAST. Products may be added or deleted
at any time.
ALL INFORMATION AND THESE TERMS ARE SUBJECT TO CHANGE AT
ANY TIME.
Other than to the extent that you may sponsor purchases in accordance with these
terms, this is not a transferable benefit. You may not use or attempt to use another
employee's EPP privileges.
You may not resell products purchased through the program for a profit within one
year from the purchase date.
If you would like product and pricing information, our
Apple Store Telesales team is available to assist you 24 hours a day, 7 days a
week, at 1-800-MY-APPLE (692-7753). For order status information or other assistance with an order you have already placed with the Apple Store, please contact Apple Sales Support online at www.apple.com/support/store or by phone at 1-800-676-2775 between the hours of 8 a.m. and 9 p.m. central time Monday through Friday and 9 a.m. to 6 p.m. central time, Saturday and Sunday.
The Apple Store sells and ships products only within the
continental United States, Alaska, and Hawaii. No shipments can be made to APO
or FPO addresses, United States territories, or addresses outside the United
States. You may not export any products purchased at the Apple Store.
The Apple Federal EPP Store sells and ships products to end
user customers only.
If you are not satisfied with your Apple purchase of a product, please call 1-800-676-2775 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless DOA. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using an Apple Business Lease, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Apple to assess the 10% open box restocking fee.
Please note that Apple does not permit the return of the
following products:
NOTE: Apple recommends
that you (1) use a carrier that offers shipment tracking for all returns and
(2) either insure your package for safe return to Apple or declare the full
value of the shipment so that you are completely protected if the shipment is
lost or damaged in transit. If you choose not to (1) use a carrier that offers
tracking and (2) insure or declare the full value of the product, you will be
responsible for any loss or damage to the product during shipping. Please note
that the United States Postal Service (USPS) offers limited tracking
capabilities and that there is a 30-calendar-day waiting period before the USPS
will initiate a trace.
An Apple-branded hardware product is considered DOA if it
shows symptoms of a hardware failure preventing basic operability, upon its
first use out of the box. If you believe that your product may be DOA please
call Apple Care Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30
calendar days of the invoice date. Apple Care Technical Support will determine
if the product is DOA and offer you one of the following options:
Replacement:
The same product that you ordered will be shipped to you at Apple's expense. Apple Care Technical Support will put you in touch with an Apple Store Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product.
Service:
You may have the product repaired; however, once serviced the product is no
longer eligible for replacement.
Product must be deemed DOA by Apple Care Technical
Support within 30 calendar days of the invoice date in order to receive a
replacement unit.
- This DOA policy only applies to Apple-branded hardware
products currently offered on the Apple Store. As new products are offered
Apple reserves the right to determine whether or not this policy applies.
- This DOA policy does not apply to third party products
which do not bear the Apple brand name. You may call the manufacturer directly
with any third party product issues.
- If the product is deemed DOA by Apple Care Technical
Support more than 30 calendar days after the invoice date, Apple's standard
product warranty will apply.
- If the product is deemed by Apple Care Technical Support
NOT to be DOA, Apple's standard product warranty will apply.
- Shipping will be arranged at Apple's expense for all
products determined by Apple Care technical support to be DOA.
Apple reserves the right to test returned DOA product. If
the condition of the product is misrepresented by the customer, Apple may
impose a $400 handling fee.
If you discover what you believe is a product defect for any
Apple branded product, please contact Apple Technical Support at 1-800-APL-CARE
(1-800-275-2273). Such a defect, if any, is covered under the terms of your
product's warranty. Please refer to the warranty information and other
supporting documentation that came with your product. (See Product Warranty
section below for specific information about Apple's product warranties.)
If you discover what you believe is a product defect for
any third-party product please contact the manufacturer directly for
information regarding the manufacturer's standard warranty.
For Hewlett Packard printers please contact Hewlett Packard
at 1-208-323-2551.
For Epson printers please contact Epson at 1-800-463-7766.
Note: Products sold through this web site which do not bear
the Apple branded name are serviced and supported exclusively by their
manufacturers in accordance with terms and conditions packaged with the
products. Apple's Limited Warranty does not apply to products that are not
Apple-branded, even if packaged or sold with Apple products.
Apple will send you a confirmation of your order via email
if you have included an email address with your order. If you have not included
an email address, you will receive a confirmation of your order by regular mail
when your order is shipped.
We are pleased to offer product which is custom configured
to your specifications, and encourage you to review your order carefully. Since
the product is built to your specifications, the order can not be changed,
modified or canceled once your order is in production.
You may pay for your order by credit card. At the time your
order is placed, Apple obtains a pre-approval from the credit card company for
the amount of the order. Credit card billing occurs when your order ships.
The Apple Store accepts Visa, MasterCard, American Express
and Discover cards.
PLEASE NOTE:
- We are
unable to accept credit cards issued by banks outside of the United States.
- Debit cards
and check cards have daily spending limits that may substantially delay the
processing of your order.
The Apple Store accepts cashier's checks and money orders as
valid forms of payment. Personal or business checks are not accepted. If you
wish to pay by cashier's check or money order, create your proposal online,
then call 1-800-MY-APPLE (692-7753) and provide the Apple Store representative
with your web order number to complete your order. The cashier's check or money
order must be payable to Apple Inc., and include your web order
number and/or a copy of your order. Please mail your payment to:
Apple Inc.
2420 Ridgepoint Drive
MS: 198-4H50
Austin, TX 78754
Apple must receive your payment within 10 calendar days or
your order will be canceled. Please allow 1 business day for order processing
after Apple receives your payment.
Apple offers two different ways to apply for an Apple Loan.
Choose the application option which best suits your needs:
Apply for the Apple Instant Loan through the web
(Internet)
1. Select the items you wish to purchase through the Apple Store.
2. Choose "Apply for an AppleLoan" as the payment method to
proceed to the
online application.
3. Complete the online loan application.
4. Approval will be determined online in less than 30 seconds.
5. If your loan is approved, select the repayment option that best fits
your need.
6. Print out and read the Terms and Conditions of the loan. We'll
provide you with
your Apple Instant Loan
account information along with your order receipt.
You'll also receive your
loan welcome package in the mail within 5 business days.
7. Complete your order.
Apply for the Apple Instant Loan by phone
1.
Create your proposal online
and save it. Please note the web order number. Contact the Apple Store at
1-800-MY-APPLE (692-7753) and provide the Apple Store representative with your
web order number.
2.
The Apple Store
representative will place your order and fill out
the online loan application.
3. If your loan is approved, the
telesales representative will mail or fax the
Apple Loan terms
and conditions to you.
4. If approved, the Apple Store telesales representative will complete
your order.
5. Apple will provide you with your Apple Instant Loan account
information
along with your order
receipt. You'll also receive your loan welcome package
in the mail within 5
business days
Additional Apple Instant Loan program information can be
found at the following URL :http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?instantloan=yes
Apple Store purchases will include sales tax based on the ship-to
location and the sales tax rate in effect at the time of shipping. If you phone
in your order, the Apple Store sales agent will provide the final dollar total
of your order including tax and any applicable shipping at the time you place
your order. If the sales tax rate for the state in which your order is shipping
changes before the product is shipped, the new tax rate in effect at the time
of shipping will apply. The proof of purchase that Apple mails to you will
include any applicable sales tax.
If your order is being placed on behalf of a tax-exempt
organization or individual, please call Apple Store Sales Support at
1-800-676-2775.Be prepared to provide proof of state tax-exempt status for the
state where the product is shipping. The organization or individual name on the
order must exactly match the state tax-exempt certificate. Federal tax
exemption certificates are not accepted.
Apple offers three convenient shipping options.
Overnight Delivery: For an additional charge, we offer this
expedited shipping option on most of our products. Products shipped prior
to carrier cutoff, via overnight service are normally delivered by 3:00 p.m.
local time one business day after shipment. Overnight delivery is not available
for orders shipping to Alaska and Hawaii.
Two-Day Delivery: For an additional charge, we offer this
expedited shipping option on most of our products. Products shipped prior
to carrier cutoff, via two-day service are normally delivered by 4:30 p.m.
local time two business days after shipment.
Ground Shipping: This option is available on all orders
over $50 for no additional charge. Products shipped via ground service
are normally delivered two to five business days after shipment. Our ground carriers
deliver most of their packages Tuesday through Friday, and some of our ground
carriers deliver packages to residential addresses on Saturdays.
The estimated shipment date on your order is based on
product availability, payment processing time, and warehouse processing time
and does not include transit time. Payment processing will not begin
until we receive all the information we need and full payment (or a full
authorization, in the case of credit card, loan, and lease orders).
Orders placed on the weekend or on a holiday will not begin
payment processing until the next business day.
Same Day Shipping: Orders for In-stock items eligible for
same day shipping must be received before your local time of 2pm, pending
payment processing. Orders placed on the weekend or on a holiday will not begin
payment processing until the next business day. Unanticipated changes in supply
can affect product availability. Please confirm the estimated shipping lead
time at the "Review Your Order" page for the most current
availability information.
Business days are Monday through Friday, excluding Federal
Reserve holidays.
Some of our products are shipped from our overseas warehouse.
All products shipped from overseas are shipped via three-business-day
international service. Overnight shipping is not available on products shipped from overseas.
Please review the Product Availability section below for
more information regarding order processing and product availability times.
Note: Title and risk of loss to all products will pass to
you on delivery.
The Apple Store endeavors to offer you competitive
prices on current Apple products and selected Apple Certified Reconditioned and Sale products.
Your total order price will include the price of the product (on the day of
shipment) plus any applicable sales tax and shipping charges. Apple reserves
the right to change prices for products displayed at the Apple Store at any
time.
Should Apple reduce its price on any shipped
product within 10 calendar days of shipment, you may contact Apple Sales
Support at 1-800-676-2775 to request a refund or credit of the difference
between the price you were charged and the current selling price. To receive
the refund or credit you must contact Apple within 14 business days of
shipment.
Apple makes every effort to ship your product according to
the estimated lead times provided by the Apple Store at checkout. The
estimated lead times are in business days (Monday through Friday) excluding
Federal Reserve holidays. Lead times quoted on the checkout page are for
orders that are partially shipped - meaning items ship as soon as they are
available. If you have requested a complete shipment, please add 3-4 additional
days for transportation and order consolidation processing.
Although every effort is made to ship your order according
to the lead time provided, shipping dates may change due to changes in supply.
If the lead time changes, Apple will contact you via email and provide a
revised shipping estimate.
We encourage you to contact Apple Store Sales Support at
1-800-676-2775 for order status information or visit http://www.apple.com/orderstatus or
navigate to the Federal EPP web site and click the "Your Account"
button to view the status of your order.
Given the popularity of some products, Apple may restrict
the number of such items that you may purchase. Any product limit restrictions
will be posted on the Apple Store web site. This information is subject to
change.
Apple endeavors to stay at the forefront of technological
advancement. For this reason, Apple reserves the right to discontinue products
without notice.
All new Apple hardware products, including Apple Certified Reconditioned and Sale products, carry a one-year Limited Warranty against defects in
materials and workmanship. You may review a copy of the Limited Warranty on new
products, including its limitations and exclusions, before you purchase, by
clicking the appropriate link below.
Non-Apple-branded/Third-party products are sold "AS
IS" by the Apple Store, but may be accompanied by their manufacturers'
standard warranties. "AS IS" products are sold by Apple as is, where
is, and with all faults, and without express or implied warranties from Apple.
If you have questions about any manufacturers' warranties that accompany such
products, please call 1-800-APL-CARE (1-800-275-2273).
One-year limited warranty for new products except iPod and iSight
One-year limited warranty for iPod and iSight
Your use of Apple-branded software is on the terms of the license
in effect for the software at the time of purchase. You will be asked to
agree to the terms of the applicable license at the time that you install the
software. You may review examples of some of Apple's licenses, including
limitations, by clicking the appropriate link below. Please be aware,
however, that your purchase is subject to the particular license that
accompanies the software and you must agree to the terms and conditions of that
license when you install the software. That license may differ from the
licenses you can review here. Be certain to read the applicable license
carefully before you install the software.
Software license information
- Apple is not responsible for typographic errors.
- Apple reserves the right to change the terms and
conditions of sale at the Apple Store
at any time.
- All sales at the Apple Store are governed by California
law, without giving effect to
its conflict
of law provisions.
- No Apple employee or agent has the authority to vary any
of the Apple Store's policies
or the terms
and conditions governing any sale.