When will I receive my order? We will make every effort to ship your order on or before the estimated shipment date on the order status page. The estimated shipment date is based on the lead time you were quoted when you placed your order. The lead time is in business days (Monday through Friday) and excludes bank holidays. Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Apple will contact you via email or telephone and provide a revised shipping estimate. What does my order status message mean? Order Received: Your order has been received but has not begun processing. In most cases, Apple can begin processing your order in approximately 45 minutes from the time you place your order on-line and may take longer depending on large quantity orders or method of payment. Open: Your order or order line has begun processing but has not yet shipped. Once your order is “open,” Apple will provide you the estimated dates that your products will ship from its distribution sites. Shipped: All items on your order or order line have shipped from Apple’s warehouse(s). Electronically Delivered: Your electronic software product(s) or activation key has been issued to you. Completed: Your order containing electronic software products, .Mac products has been processed completely or shipped. Cancelled: All items on your order or order line have been cancelled. Action Required: Your order has been received but it cannot be processed due to incomplete payment or lack of other important information. Once you have provided this information, Apple can continue processing your order and will provide you with the estimated dates your products will ship from its distribution sites. How do I check status of my promotional claim? If you have submitted a promotional claim and would like to check its status, please refer to the phone number printed on your claim coupon and call to speak with an Apple representative. What are the shipping methods available? • The Apple Store offers express service. Shipping time for express service is up to six business days. The Apple Store delivers Monday through Friday with express service. • Please note orders less than £235 inc VAT will ship via Parcel Post. Please allow 9 working days for the delivery. The Apple Store delivers Monday through Saturday with Parcel Post. What are Apple’s shipping days? Shipping days are Monday through Friday, excluding bank holidays. Who can I call if I do not see my order listed in the order status page or need to make changes or discuss my order? For order status and information, visit the following link: Order Status, or call one of the following phone numbers during the hours of operation. If you do not see your order listed in the order status page do the following: If you placed your order on-line, please allow one hour for it to be available via Order Status. If you faxed or mailed your order, please allow 24 hours for your order to be entered into our system. If after that time your order is still not listed, you may contact us via e-mail at applestore.uk@euro.apple.com. Please note that completed orders older than 18 months are not accessible from web order status.