• 1.0 out of 5 stars

    Not Happy with this At All

    • Written by from Concord

    I'm somewhat surprised, given every "article" written is enthusiastic. I have to say the success rate on business cards is about 1 in 20. 2 in 20 are "close" but require 2-3 minutes of juggling of information around. And, honestly, half the phone numbers are wrong (I guess the scanner can't really handle the small fonts on most business cards).

    I think it is quicker to simply type in the contact information manually (which is too bad).

    I will most likely be returning this product unless somebody can convince me the scan and edit is quicker than just typing.

    Here's my comparison:

    without NeatReceipts:
    1. Launch address book (pick any app) - 20 seconds
    2. Click 'New Contact" - 5 seconds
    3. Type/Enter Contact Info - 30 seconds
    4. Save, Toss Card, Save 1-10 MB of Disk space - 5 seconds
    TOTAL TIME: 1 minute

    with NeatReceipts:
    1. Get and Connect Scanner - 30 seconds
    (no sense leaving it out on the desk all the time)
    2. Launch NeatReceipts Software - 20 seconds
    3. Scan Business Card - 30 seconds (at least, with analysis)
    4. Proof and Correct Data - 2-3 minutes
    5. Save (and waste 1-10 MB of disk space) - 5 seconds
    6. Import/Merge into Address Book? - 20 seconds
    TOTAL TIME: 3:45 - 4:45 minutes

    Really silly, unless you plan on practicing to become a professional scanner/proofer/editor. I'd rather stick with my typing skills - and save my disk space.

    335 of 385 people found this useful

  • 1.0 out of 5 stars


    • Written by from Saskatoon

    Every receipt that I've scanned has gone crooked. To the point all my receipts on screen look curved. I haven't got a straight one yet. If a paper gets caught on a fold, it will alter the direction of the paper going through, again making it crooked. It needs a guide on the outside. Sometimes it looks smeared.
    It can't recognize any text at all. Get's it wrong all the time.
    The only cool thing about it is it's size. It's small and lightweight. It's also powered through the USB cable, so no need for a power outlet which is handy in the car.
    Going to return it.
    Now if only Abobe would make Acrobat for Mac without having make us by Creative Suite! Loved that program when I was a PC user.

    171 of 184 people found this useful

  • 3.0 out of 5 stars

    Potentially useful

    • Written by from Toronto

    The card-scanning software is poor; its redeeming quality is that the original card is saved as a picture which transfers to address book, so the mistakes the software makes can be corrected at a later time and the original card is there for future reference; I find it useful when you have many cards to digitize (say 50); you just let the scanner do its job possibly with errors, and you can devote your time to doing something else. Scanning pdf's, however, is good.

    The actual scanner is small and I use it when I travel, it even fits inside your carry-on.

    It is a pity also that it does not seem to scan pictures to high-quality jpg's, just to pdf's.

    160 of 168 people found this useful

  • 1.0 out of 5 stars

    Very poor document management

    • Written by from Mount Kisco

    I bought this product as an answer to my addiction of keeping every single receipt I ever got since 2000. I have multiple boxes full of receipts and for my birthday I wanted to treat my self to this scanner. I thought it was going to make my life much easier, just scan away and the program will take care of recognizing and organizing the receipts into different folders and voilà! Job done. After months of procrastination I decided to open and install the scanner, used 10 receipts as a test and let me tell you.. It took me close to an hour or more to scan them properly, all of them came out crooked and had to re scan, hold each receipt until the very end so it wouldn't move. When scanned already I had to crop and adjust every single one and the system took the wrong information from 8 out of 10 receipts including date, amount, and institution. I had to manually change them and the whole idea of a savior scanner just crumbled in front of my eyes. It was a lot of work and didn't live up to my expectations. Not worth it for me, luckily the Mac store reimbursed me with a store credit that was later used to buy an IPad. Much better choice :)

    63 of 64 people found this useful

  • 1.0 out of 5 stars

    Obnoxious DRM hampers otherwise descent product

    • Written by from Oyster Bay

    This would be a good product, and one that I would recommend, but the company that makes it has some kind of extreme paranoia about piracy, and I am constantly confronted by having to re-register or enter some 20-character serial number or upgrade to the spy-ware (cloud) version, or some other assumption that the user is a criminal until they prove themselves otherwise for a few uses.

    49 of 49 people found this useful

  • 2.0 out of 5 stars

    Frustrating to Use.

    • Written by from Fort McMurray

    This initially looked like a useful solution for me for when I'm on the road to scan and track my receipts and for other scanning. However every scan has a blue-green tint. After numerous times calibrating I can get the green tint to fade but not disappear entirely, but it's an awful lot of work and time to get the scanner to read colours accurately. I am disappointed with the result. I feel like I got ripped off by a glitzy cheap "infomercial" type of product.

    50 of 51 people found this useful

  • 1.0 out of 5 stars

    Not Neat

    • Written by from Peachland

    I could rate this product if it worked, you can't give something 0 stars so it got 1... downloaded the software and then spent 2 weeks trying to get it to work. When it did actually scan BEWARE a lot of the information was corrupted/incorrectly read. Needed to review every receipt manually against the scanned information to ensure there were no errors. The tax man does not accept an excuse that it's my scanner/ neat receipts fault. Good idea but so seriously flawed that I'm now happy to enter my receipts into my accounting software the 'old fashioned way", it saves me time comparatively.

    48 of 49 people found this useful

  • 2.0 out of 5 stars

    crashes and not good at reading data

    • Written by from New York

    I bought this and pretty much just use it as a scanner and fill in the data myself. The data recognition is wrong about 3/4 of the time. There should be a feature that says-"I don't know what the text says" Instead it just guesses. This is a problem especially with receipts. I've had totals of $16.50 read as $14.50. Not acceptable. Also, it hangs up half the time. NEEDS MUCH IMPROVEMENT.

    48 of 49 people found this useful

  • 1.0 out of 5 stars

    It's not good.

    • Written by from Toronto

    I bought this machine a while back and returned it just as soon as I possibly could. Alas, I've come to realize that there just isn't such a thing as a "good" OCR card scanner. (I recently purchased the Penpower WorldCard for Mac and it went back too.)

    To be fair, I don't blame the product as much as I blame the various art directors and graphic designers who seem to want to create "oh so hip" business cards that can't be read. If you scan an old skool, black and white business card with legible sans serif type, you're golden...but anything else is next to impossible. Reverse type cards? Forget it. Odd (or over) sizes? Nope. Contrasting color cards? No chance. Don't even bother with folded cards. Sure, I realize that "less is more", but if you're a graphic designer and you're going to use an icon (or even just a letter) to indicate that something is a telephone number, you're setting buyers of this product up for epic failures. Using discreet 4 pt. type on the very bottom of a card might look good in your portfolio, but it the kiss of death for anyone who actually wants to capture that information.

    And don;t get me started with textures. I had to fish uber-thick cards out of it and push ultra-slick cards through it. (Good thing nobody uses coated stock on their business cards, eh?) Ridges, bumps...any texture that makes the card unique and expensive affects the readability of the info.

    The worst part ISN'T that you have to manually correct everything; the problem is that the mistakes are so surreptitious that they're almost impossible to catch. A "d" becomes an "rt", etc.

    Sorry to be the bearer of bad news, but...

    50 of 55 people found this useful

  • 4.0 out of 5 stars

    Great for what is important

    • Written by from salt lake city

    For those who gave poor reviews for this product need to remember what its main purpose is...RECEIPTS...not business cards...even though you can do them. I am a self-employed contractor and I have a need to record all my reciepts for accounting to pay me, and for taxes. It saves so much time and hassle of not keeping a file cabinet in my house and losing receipts while traveling. It's very easy to lose important receipts, so its a life saver for me. While its true that you need to feed it right so it doesnt appear crooked, the software can adjust it automatically...blame that on user error not on the product. For those who need to keep records of receipts this is the best thing out there!

    44 of 45 people found this useful

  • 1.0 out of 5 stars

    Product Continues Downward Spiral

    • Written by from Edmonton

    Hardware is great, software needs a revamp.
    Updates turn back into the stone age. You'd be better off taking a picture of your receipts and store them in a folder. It can't even do that in a simple way.

    Why would a company make PC & Mac but force you to buy the software for both platforms, and then not make them compatible? And charge you $80 for a useless already overpriced item....

    Minus 1 STAR...= ZERO
    Don't waste your money on this until NEAT cleans up their software.

    43 of 47 people found this useful

  • 4.0 out of 5 stars

    Best solution I've ever seen

    • Written by

    I bought this to reduce the boxes of paper receipts needed for IRS, and am pretty well pleased with it. After a false start trying to scan face-up and getting nowhere, I spotted the instruction indicating the documents should be scanned face-down. All subsequent scans came in great, were automatically recognized as receipts and the fields were mostly filled in properly. The OCR did better than I expected in analyzing crumpled, long, narrow receipts, despite their tendency to skew. I dropped the rating from 5 to 4 stars because the default fields can't be configured the way I wanted, but for the most part the software did all I wanted it to. The score: although the first receipt took 15 minutes due to my error, the next 12 receipts took less than 7 minutes, and I was able to export the results as a CSV file for importing into Numbers in less than a minute after that. This review is based on NeatWorks v2.1.9 for Mac.

    41 of 45 people found this useful

  • 3.0 out of 5 stars

    Fair Scanner

    • Written by from Ottawa

    I don't get why people are so negative about this scanner. Most of the issues I've read are operator-related. Feed the sheet/receipt/card in straight, and you'll have a pretty good result. Also, If you only want the contact info from the card, you can read graphic text better than the scanner can guess, so enter it yourself!


    + 600 DPI for such a small scanner is fantastic;

    + software reads text fairly accurately;

    + Despite it's name, it scans more than just receipts;

    + simple user interface (frustrating for control freaks like me);

    + super compact, super portable, AND it runs off USB power only.


    - software provided does not include an edit-before-save feature which was very frustrating. It assumes what area you want cropped, and doesn't provide a preview of the document before it's imported.

    - scanner is very sensitive to being fed "just right". Get a few degrees off on your alignment, and it's goodbye straight scans.

    - software is required to be installed to use the scanner.

    - what is up with having to register the scanner software?

    33 of 34 people found this useful

  • 5.0 out of 5 stars

    It works

    • Written by from OAK BROOK

    I typically use Canon flatbed scanners (LiDE 90, 200, 700F) to scan statements and receipts, and a Lexmark sheet feeder for large scanning tasks. The NEAT device works. It is quick and fairly accurate. It is an excellent size for traveling, and about the size of my emergency umbrella. For receipts where alignment is less of an issue, this is perfect.

    As to accuracy, the combination of the scanner, software, and me yields about a 75% accuracy rate on all data on business cards. I am thoroughly pleased by this accuracy given the wide range of business card layouts and data on cards.

    My only and major frustration is that the OCR function 'corrupts' the data so that Acrobat can not recognize the OCR translation. Once scanned by NeatWorks (the accompanying software), the same image/PDF cannot be later processed by Acrobat's OCR. Thus, IMHO, the NeatWorks OCR has quirks and is much less useful than Acrobat for highlighting, markups, etc.

    NeatWorks might be a useful database for contacts but I've yet to understand how to integrate with Address Book or Entourage.

    Overall, a good tool for the business traveler or first-time scanner. A so-so alternate to desktop sheet-feeder scanners. A must-have for (electronic) document hoarders, retentives, and Type As.

    39 of 46 people found this useful

  • 1.0 out of 5 stars

    Not worth the money.

    • Written by from Greenwich

    I have been looking for a compact scanner for manage a large and ever expanding pile of business and contact cards for a long time. Extensive reading of reviews suggested that the technology available for this was still mixed in terms of hardware and software capability. However I decided to try NeatReceipts.

    The results. Relatively easy installation. Calibrated the scanner as suggested and set about scanning 100 cards. The error rates were astounding. Every card scanned had over 5-8 major issues with OCR recognition if not more. Complete gibberish in some cases with the most basic of cards. Receipts got worse at which point I gave up all together. Its going back to today.

    Net, do NOT waste your money on this.

    35 of 40 people found this useful

  • 1.0 out of 5 stars

    Good luck migrating your data

    • Written by from brooklyn

    You would think that if a company makes a product for the Mac and PC platform, they would allow you migrate data from one platform to another. Well, think again.

    Who would have thought that anyone would ever want to switch from a PC to a Mac?? Clearly Neat did not.

    Given that, and the frustration this software has caused me as a result, I bestow onto thee... one star.

    35 of 41 people found this useful

  • 1.0 out of 5 stars

    Can't share scan Cabinet files between User accounts

    • Written by from Plano

    Their software won't let different Users share scan Cabinets... I bought this one and the $399 NeatDesk scanner and neither will let different Uses read or add to another's Cabinet file, even when you specifically share the Cabinet file and the folder that it is in. This is a MAJOR shortcoming for my wife and I because we both pay bills but have different iTunes accounts and therefore MacBook User login accounts.

    33 of 37 people found this useful

  • 1.0 out of 5 stars

    Great Concept - Poor Operation

    • Written by from Libertyville

    The Neat scanner is a wonderful idea - but if I didn't own it, I wouldn't buy it.
    It refuses to consistently work with a MacMini - every other time the application is started, I have to turn off and on the scanner, exit out of the application, and restart - sometimes 4 or 5 times in a row just to scan 1 single receipt

    The Neat support people have no answer - they say it "is what it is"

    So don't buy the Neat scanner - cause "it isn't what it is supposed to be"

    28 of 28 people found this useful

  • 3.0 out of 5 stars

    Neat receipts needs refinement

    • Written by from Atlanta

    Overall this is a good idea but poor execution. I wanted to love this product but I can't just yet.

    Pros- Software has a mac like simplicity and allows flexibility in how to classify receipts, contacts, and documents in categories the user defines. Great plus.

    Cons- Software has trouble importing business cards and recognizing them as such, routinely misclassifying them as receipts, or misclassifying receipts as documents. Changing the classification is not a big deal for me but really the scanner/software combo should be able to easily ID biz cards as such due to their recognizable size.

    OCR is inconsistent, routinely misclassifying text fields. Not much value to the OCR if I have to reenter the data into their proper fields myself.

    The killer problem to me is that the scanner has difficulty with document alignment. Apparently there are not enough rollers spaced evenly enough and working in sync to move a document through the scanner at exactly the same pace so that it is aligned. The result is that documents get skewed at slight angles. Adding to the problem is that there is not a way to rotate and crop the resulting image in degrees other than 90, 180, 270 degrees from the original scan- which really limits the effectiveness of doing rotation. The product needs to be able to rotate a document on a 1-5 degree basis so that it can be cropped better (or fix the roller issue). My scanned documents don't have to be perfectly aligned, but give me some options other than 90, 180, 270 degrees. That shouldn't be too hard to do.

    There is some flexibility in scanning settings but there needs to be more (e.g. maybe low quality black and white for receipts but higher quality color for documents).

    Neat keep refining your software product.

    30 of 32 people found this useful

  • 5.0 out of 5 stars

    Excellent product

    • Written by from Saint Clair

    I used the product to file copies for taxes that the IRS authorizes as authentic software for such purposes. I was very pleased with the results and also use it to keep recognized legal documents for court purposes for my business. I suggest to those who may have had issues with the process of how to USE the document scanner for business cards might want to actually read the documents included about the instructional function and if that doesn't help, call the help line. The staff was always friendly to me and actually spoke clear English :)

    33 of 40 people found this useful