• 1.0 out of 5 stars

    Not Happy with this At All

    • Written by from Concord

    I'm somewhat surprised, given every "article" written is enthusiastic. I have to say the success rate on business cards is about 1 in 20. 2 in 20 are "close" but require 2-3 minutes of juggling of information around. And, honestly, half the phone numbers are wrong (I guess the scanner can't really handle the small fonts on most business cards).

    I think it is quicker to simply type in the contact information manually (which is too bad).

    I will most likely be returning this product unless somebody can convince me the scan and edit is quicker than just typing.

    Here's my comparison:

    without NeatReceipts:
    1. Launch address book (pick any app) - 20 seconds
    2. Click 'New Contact" - 5 seconds
    3. Type/Enter Contact Info - 30 seconds
    4. Save, Toss Card, Save 1-10 MB of Disk space - 5 seconds
    TOTAL TIME: 1 minute

    with NeatReceipts:
    1. Get and Connect Scanner - 30 seconds
    (no sense leaving it out on the desk all the time)
    2. Launch NeatReceipts Software - 20 seconds
    3. Scan Business Card - 30 seconds (at least, with analysis)
    4. Proof and Correct Data - 2-3 minutes
    5. Save (and waste 1-10 MB of disk space) - 5 seconds
    6. Import/Merge into Address Book? - 20 seconds
    TOTAL TIME: 3:45 - 4:45 minutes

    Really silly, unless you plan on practicing to become a professional scanner/proofer/editor. I'd rather stick with my typing skills - and save my disk space.

    333 of 383 people found this useful

  • 1.0 out of 5 stars


    • Written by from Saskatoon

    Every receipt that I've scanned has gone crooked. To the point all my receipts on screen look curved. I haven't got a straight one yet. If a paper gets caught on a fold, it will alter the direction of the paper going through, again making it crooked. It needs a guide on the outside. Sometimes it looks smeared.
    It can't recognize any text at all. Get's it wrong all the time.
    The only cool thing about it is it's size. It's small and lightweight. It's also powered through the USB cable, so no need for a power outlet which is handy in the car.
    Going to return it.
    Now if only Abobe would make Acrobat for Mac without having make us by Creative Suite! Loved that program when I was a PC user.

    169 of 182 people found this useful

  • 1.0 out of 5 stars

    Very poor document management

    • Written by from Mount Kisco

    I bought this product as an answer to my addiction of keeping every single receipt I ever got since 2000. I have multiple boxes full of receipts and for my birthday I wanted to treat my self to this scanner. I thought it was going to make my life much easier, just scan away and the program will take care of recognizing and organizing the receipts into different folders and voilà! Job done. After months of procrastination I decided to open and install the scanner, used 10 receipts as a test and let me tell you.. It took me close to an hour or more to scan them properly, all of them came out crooked and had to re scan, hold each receipt until the very end so it wouldn't move. When scanned already I had to crop and adjust every single one and the system took the wrong information from 8 out of 10 receipts including date, amount, and institution. I had to manually change them and the whole idea of a savior scanner just crumbled in front of my eyes. It was a lot of work and didn't live up to my expectations. Not worth it for me, luckily the Mac store reimbursed me with a store credit that was later used to buy an IPad. Much better choice :)

    63 of 64 people found this useful

  • 1.0 out of 5 stars

    Obnoxious DRM hampers otherwise descent product

    • Written by from Oyster Bay

    This would be a good product, and one that I would recommend, but the company that makes it has some kind of extreme paranoia about piracy, and I am constantly confronted by having to re-register or enter some 20-character serial number or upgrade to the spy-ware (cloud) version, or some other assumption that the user is a criminal until they prove themselves otherwise for a few uses.

    49 of 49 people found this useful

  • 1.0 out of 5 stars

    Not Neat

    • Written by from Peachland

    I could rate this product if it worked, you can't give something 0 stars so it got 1... downloaded the software and then spent 2 weeks trying to get it to work. When it did actually scan BEWARE a lot of the information was corrupted/incorrectly read. Needed to review every receipt manually against the scanned information to ensure there were no errors. The tax man does not accept an excuse that it's my scanner/ neat receipts fault. Good idea but so seriously flawed that I'm now happy to enter my receipts into my accounting software the 'old fashioned way", it saves me time comparatively.

    48 of 49 people found this useful

  • 1.0 out of 5 stars

    It's not good.

    • Written by from Toronto

    I bought this machine a while back and returned it just as soon as I possibly could. Alas, I've come to realize that there just isn't such a thing as a "good" OCR card scanner. (I recently purchased the Penpower WorldCard for Mac and it went back too.)

    To be fair, I don't blame the product as much as I blame the various art directors and graphic designers who seem to want to create "oh so hip" business cards that can't be read. If you scan an old skool, black and white business card with legible sans serif type, you're golden...but anything else is next to impossible. Reverse type cards? Forget it. Odd (or over) sizes? Nope. Contrasting color cards? No chance. Don't even bother with folded cards. Sure, I realize that "less is more", but if you're a graphic designer and you're going to use an icon (or even just a letter) to indicate that something is a telephone number, you're setting buyers of this product up for epic failures. Using discreet 4 pt. type on the very bottom of a card might look good in your portfolio, but it the kiss of death for anyone who actually wants to capture that information.

    And don;t get me started with textures. I had to fish uber-thick cards out of it and push ultra-slick cards through it. (Good thing nobody uses coated stock on their business cards, eh?) Ridges, bumps...any texture that makes the card unique and expensive affects the readability of the info.

    The worst part ISN'T that you have to manually correct everything; the problem is that the mistakes are so surreptitious that they're almost impossible to catch. A "d" becomes an "rt", etc.

    Sorry to be the bearer of bad news, but...

    50 of 55 people found this useful

  • 1.0 out of 5 stars

    Product Continues Downward Spiral

    • Written by from Edmonton

    Hardware is great, software needs a revamp.
    Updates turn back into the stone age. You'd be better off taking a picture of your receipts and store them in a folder. It can't even do that in a simple way.

    Why would a company make PC & Mac but force you to buy the software for both platforms, and then not make them compatible? And charge you $80 for a useless already overpriced item....

    Minus 1 STAR...= ZERO
    Don't waste your money on this until NEAT cleans up their software.

    43 of 47 people found this useful

  • 1.0 out of 5 stars

    Not worth the money.

    • Written by from Greenwich

    I have been looking for a compact scanner for manage a large and ever expanding pile of business and contact cards for a long time. Extensive reading of reviews suggested that the technology available for this was still mixed in terms of hardware and software capability. However I decided to try NeatReceipts.

    The results. Relatively easy installation. Calibrated the scanner as suggested and set about scanning 100 cards. The error rates were astounding. Every card scanned had over 5-8 major issues with OCR recognition if not more. Complete gibberish in some cases with the most basic of cards. Receipts got worse at which point I gave up all together. Its going back to today.

    Net, do NOT waste your money on this.

    35 of 40 people found this useful

  • 1.0 out of 5 stars

    Good luck migrating your data

    • Written by from brooklyn

    You would think that if a company makes a product for the Mac and PC platform, they would allow you migrate data from one platform to another. Well, think again.

    Who would have thought that anyone would ever want to switch from a PC to a Mac?? Clearly Neat did not.

    Given that, and the frustration this software has caused me as a result, I bestow onto thee... one star.

    35 of 41 people found this useful

  • 1.0 out of 5 stars

    Can't share scan Cabinet files between User accounts

    • Written by from Plano

    Their software won't let different Users share scan Cabinets... I bought this one and the $399 NeatDesk scanner and neither will let different Uses read or add to another's Cabinet file, even when you specifically share the Cabinet file and the folder that it is in. This is a MAJOR shortcoming for my wife and I because we both pay bills but have different iTunes accounts and therefore MacBook User login accounts.

    33 of 37 people found this useful

  • 1.0 out of 5 stars

    Great Concept - Poor Operation

    • Written by from Libertyville

    The Neat scanner is a wonderful idea - but if I didn't own it, I wouldn't buy it.
    It refuses to consistently work with a MacMini - every other time the application is started, I have to turn off and on the scanner, exit out of the application, and restart - sometimes 4 or 5 times in a row just to scan 1 single receipt

    The Neat support people have no answer - they say it "is what it is"

    So don't buy the Neat scanner - cause "it isn't what it is supposed to be"

    28 of 28 people found this useful

  • 1.0 out of 5 stars

    Not as good as I thought

    • Written by from Dalston

    I use this scanner for my receipts.

    I end having to fill in the information into the software which defeats the purpose of buying this thing.

    When the software guesses the information (even on a good copy of a receipt) it gets it wrong most of the time.

    If you think this will make doing your accounts easier. Just hire a book keeper.

    26 of 28 people found this useful

  • 1.0 out of 5 stars

    Don't believe the hype.

    • Written by from Washington

    I got my NeatReceipts mobile scanner today. I am incredibly disappointed. The business card scans all look like bar codes. I calibrated the scanner and plugged and unplugged it multiple times. Nothing worked. Don't waste $200.

    29 of 34 people found this useful

  • 1.0 out of 5 stars

    Don't bother

    • Written by from St. Paul

    We have a Macbook Retina Pro. Returned NeatReceipt as fast as I could. Seemed like the software was outdated for our computer. Very disappointed, but will look for a more compatible scanner.

    23 of 23 people found this useful

  • 1.0 out of 5 stars

    After 6 years of use, this a 1 star at best product

    • Written by from tampa

    I purchased neat receipts in 2008 and have invested time and money to make it work; but, I am now using it to just dump and store. Here are my chief issues:
    The Support is seriously lacking, they truly do not know customer support, and pass the buck to someone else.
    The software updates are buggy - right now, the software gets stuck at the 'analyzing' and 'working' stages - you have to force quit the application, then open to get things done.
    Creating custom reports - forget it! it is not worth the trouble - save yourself time and don't even bother with this.
    Lastly, the user community has provided great ideas, and I yet to see them implement any of those salient ideas.
    I just finally decided to look at some other piece of application.
    lastly, don't buy from the kiosk at airport - they are not knowledgeable enough to understand the needs of a road warrior, and they just say 'yes' it does it.. Trust me.. NO NO NO.. if your a mac user, avoid it.. save yourself 6 years of work arounds ..

    20 of 21 people found this useful

  • 1.0 out of 5 stars

    Wasting so much time with this thing

    • Written by from Stony Brook

    I agree with the negative reviews. The Neat scanner is overhyped and does not live up to advertising claims. It frequently hangs up during the "analyzing" process prompting me to have to follow tech support's advice to go into Mac library to delete files, recreate folders, do app reload, etc. Have to calibrate frequently. When it does analyze, the character recognition is terrible, even on document types that it's read previously. All in all, I have wasted far too much time & money and wish I would have chosen differently. Cannot in good conscience recommend this for purchase.

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    This software is inconsistent.

    • Written by from Tacoma

    The "Analyzing" process in the software version 4.0.3 (403153) is taking forever. It used to let you scan one page after another. I'm behind a stack of paper now and I feel like I now need to wait until the next version of the software to be able to scan again. I can't go back to an older version of the software, because the 4.0.3 software asked me to upgrade my database. The older version won't read my new database. Aarrrgh! Frustrating.

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    Not tough enough.

    • Written by from Hove

    Do not buy this.
    It's simply not tough enough, being made of flimsy plastic, and while we're talking about looks, the machine also looks cheap and toy-like to say the least.

    Without restating other reviewers comments, the gist of them is that the selling point of their software is just plainly flaky and inefficient. In the end you waste more time dealing with software flaws, than getting down to the actual job in hand; a sure sign of a bad and ill-conceived product!

    As a hint, in the end I bought the more expensive Fujitsu ScanSnap S1500M. This is the best (affordable) model of ScanSnap to go for, coming with a CCD sensor (many others, inc. other ScanSnap range ones, have less good CIS sensor type).
    Yes, more expensive, and doesn't come with separate software, but integration with workflow works well anyway, it also scans EVERYTHING efficiently and more quickly than any others (hence it's the market leader product accordingly). Excel can do most of the filing of field info.

    If NeatReceipts software worked as well as Devonthink, or just had better Evernote integration (many use this), it would meet half the battle (or even generally, just better Finder/Path Finder filing system help for the moment, until some other cloud solutions come along).

    In summary, NeatReceipts is not a "concept" I can be bothered to have in my life!

    18 of 18 people found this useful

  • 1.0 out of 5 stars


    • Written by from New York

    Scanner works.... ok.... most of the time... however CONSTANTLY needs re-calibrating. The software on the other hand is the worst piece of KRRAP I have on my system (and I have a TON of software).

    I has been over 10 minutes since I tried to launch the soft. and it is still loading. This happens all the time. Also, the software tries to access internet every time you launch and further delays the launch. I am really pizzed off that I paid so much for this and I spend half the time fighting with the software just to launch!

    I had time to do a google search, read this forum and write this review and the software is still "loading". If the software engineer was close by I would SLAP HIM!

    The software finally launched after 15 MINUTES!!!! (it took me that long to finish my review because I had to "clean it up" ha ha)

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Software buggy.

    • Written by from MONTEREY

    The software is buggy, constantly hangs (not responding) or quits, hardware is not upgradeable. Some of the document limits (size or length) are not realistic to the real world. (Programmers must be living in a bubble) Sometimes it recognizes a document (receipt) the next time the same document from the same company/store it does not recognize.

    13 of 13 people found this useful