Customer Reviews and Ratings

4.5 out of 5 stars

Based on 406 reviews

  • 2.0 out of 5 stars

    22 months, and the Extreme just quit.

    • Written by from Ponte Vedra Beach

    11 of 17 people found this useful

    I know, I know, electronics are not perfect and all that. But after paying a lot for a router, and expecting it to last up to 5 years is not unreasonable. Mine did not. My first significant Apple product failure in 30+ years. Worked great while it worked. Easy setup. No troubles. Surprisingly poor quality and reliability for an Apple product. And, there was no recourse for me other than to purchase a new one. I was left out in the cold by Apple. Disappointing to say the least.

    Was this useful? 22 months, and the Extreme just quit.

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  • 2.0 out of 5 stars

    Seriously needs an update

    • Written by from orlando

    40 of 70 people found this useful

    great router.. when it WORKS... Constantly dropping its internet connection. daily, and unreliable. Been to every forum and looked everywhere on google for a solution. no luck. apple needs to fix this. Im better off using a cheap router from walmart.

  • 2.0 out of 5 stars

    One room wireless devise

    • Written by from Hallandale

    17 of 27 people found this useful

    Very disapinted from the range, we live in aprtment about 1600 SQ. it works great inthe room it installed, but not working in most of the apartment, what funy is that most of the apartment get good signal from our nieghbors.

  • 2.0 out of 5 stars

    Not good enough for the price

    • Written by from Fort Worth

    43 of 68 people found this useful

    It's a decent unit, I am extremely disappointed in the range of it. My home isn't even that big and my desktop along with my modem are at one end of the house and my apple tv, iphones and laptop struggle to get a signal at the other end of the house. What's funny is that I can pick up my neighbor's antique 2Wire router FROM ACROSS THE STREET!! Yet I can't pick up a signal from my own router, with an open hallway from one end of the house to the other in a 1,500 sq ft home?!?! It's just not worth it. I feel I could have gotten one for less that $100 that would be better. Oh, and our iPhone 5's are no where near as reliable as our 4's and 4S's were. I guess the "edge" that helped Apple stand apart, died with Steve Jobs.

    Was this useful? Not good enough for the price

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  • 2.0 out of 5 stars

    Poorer quality than expected

    • Written by from Austin

    13 of 26 people found this useful

    The router worked well for about 8 months. Now it takes forever for our devices to connect, and the speed is often much lower than a wired Ethernet connection, even after the channel is changed to reduced interference.

    Was this useful? Poorer quality than expected

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  • 2.0 out of 5 stars

    End of the Love Affair w/ my Airport Extreme

    • Written by from APO

    49 of 75 people found this useful

    I have had my Airport Extreme for two years now. It has worked flawlessly for the majority of the time. It is the hub for our wireless network including a Win 7 desktop, Win Vista (stop snickering) laptop, Mac Mini, iPhone 3GS, iPad 4, iPad Mini, and Lexmark Printer. Up until recently, all devices connected flawlessly with stable connections at impressive speeds.

    This all changed about two months ago. I am not sure if it was due to a firmware update, increase in network traffic in our building, or that the device itself is failing, but the range of the Airport Extreme has been literally cut in half. Now, we can barely get a signal even in the next room. I went through all the channels thinking it might be signal interference before buying an Airport Express in hopes of extending, strengthening, and stabilizing the connection. Nothing seems to work. The connections are weak and intermittent.

    The Airport Extreme was awesome when it was working properly, but a mere two years later, there is definitely something wrong. I do not know if the device has simply reached the end of its life cycle or if the recent software updates crippled it. Either way, I think the love affair with my Airport Extreme is over; it is obviously time to move on.

    Was this useful? End of the Love Affair w/ my Airport Extreme

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  • 2.0 out of 5 stars

    Wirelessly worthless

    • Written by from Jackson

    20 of 50 people found this useful

    I've always been Apple's biggest fan... until I bought one of these completely useless Airport Extremes. It CONSTANTLY loses connection with my iPad. My trusty old Linksys wireless router is now back in service with no loss of connection whatsoever. Apple, get your defecation (word redacted) together on this.

  • 2.0 out of 5 stars

    Does not work for Time Machine Back ups

    • Written by from gutemala

    25 of 38 people found this useful

    Don't buy if you're planning to use the external hard for time machine. After trying several times and I started to read some internet pages and found out that is not supported by Apple. Don't make the same mistake I did.

    Was this useful? Does not work for Time Machine Back ups

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  • 2.0 out of 5 stars

    Lived 2.5 short years

    • Written by from Sunnyvale

    17 of 27 people found this useful

    Sure, this product is great while it works. But at $180 for the 2 and a half years this thing lasted, I almost would have been better off renting from the bloodsuckers at the cable company.

  • 2.0 out of 5 stars

    Product claims don't wash

    • Written by from Albuquerque

    11 of 16 people found this useful

    Network reliability is only so-so, especially with PC VPN connections, which suffer from frequent drops. The USB drive feature does not work reliably, since the drives frequently will not wake up and are then not accessible over the network. Anyone who thinks this solution is going to give a spot to park reliable backups is in for a disappointment or get used to disconnecting and then reconnecting the drive by hand. 5 GHz range is not as good as the slower wireless G connection, but both are better than the original round Airport Extreme. Not worth $179, that's for sure.

  • 2.0 out of 5 stars

    Poor Lifespan

    • Written by from Oregon City

    144 of 185 people found this useful

    Airport Extreme is a great product for two years MAXIMUM. After that the Airport Extreme will begin to fail for various issues. After having three fail completely in two years, one for firmware reasons and two for hardware reasons, this product deserves two stars. Even though it is incredibly easy to set up and maintain, the life span is horrible.

  • 2.0 out of 5 stars

    Does not work well with AT&T DSL

    • Written by from raleigh

    94 of 108 people found this useful

    I recently had an issue with my internet line dropping. I upgraded my modem and airport extreme and the issue continued. The AT&T technician ran tests on my line and asked what lights were lit on the modem when it dropped. He indicated that there is a problem with the router. I ended up getting an AT&T combo of modem and router and so far so good.

    I previously had an airport extreme and did not have any issues with it, it is just recently this cropped up.

    Setting up the airport extreme is a cinch. I don't know whether there is an issue with the firmware or not, but it is very frustrating that the line drops for no reason.

    Was this useful? Does not work well with AT&T DSL

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  • 2.0 out of 5 stars

    I am an Apple fan

    • Written by from belchertown

    32 of 86 people found this useful

    I did not liked the video image , if compare to the netgear 6300. Easy set up, but if you are into video and photos, the resolution is poor.

  • 2.0 out of 5 stars

    No Time Machine USB Disk; No AirPrint

    • Written by from Toronto

    38 of 50 people found this useful

    Like many of you I'm an Apple fanatic. Yet I'm seriously underwhelmed by the Airport Devices.

    The Airport Extreme can't share it's drive as a Time Machine volume (See Apple's article PH4327), or better, the website Pondini .org which actually provides details.

    You can connect a printer, but the Airport Extreme not going to add AirPrint (for iPads) to that printer. (Not that this would be hard for Apple)

    I returned an Airport Express for this because the 2012 Express kneecapped ethernet at 100mbs/sec (vs GB). I'm reticent about getting a Time Capsule as that has many 2 star reviews mainly complaining that it has poor throughput as a router and the disks fail dismally after ~2 years.

    Might as well get a 3rd party NAS for disk sharing. At least those are competitively overpriced. But that makes me wonder - why bother with the Extreme?

    Was this useful? No Time Machine USB Disk; No AirPrint

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  • 2.0 out of 5 stars

    Dies after warranty expires

    • Written by from Beavercreek

    51 of 64 people found this useful

    I really liked my Airport Extreme, but the radio part died a month or two after the 1-year warranty expired. I recommend this product, BUT GET AN EXTENDED WARRANTY!

    $180 a year is too much to pay.

    Was this useful? Dies after warranty expires

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  • 2.0 out of 5 stars

    Airport Extreme and express

    • Written by from Langley

    36 of 61 people found this useful

    Before you buy these products AirPort Extreme and Express make sure your ISP modem is compatible with these products. In Canada on Shaw network there are serious issues of compatibility between their DSL modems and AirPort products. I bought both of them only to realize they do not work well together. I had to use my old N1 Vision to interface between DSL modem and AirPort. I would have to say that Belkin routers are doing better job than AirPort. My wireless network did not become better by using Airport. Belkin N1 Vision is better.

    Was this useful? Airport Extreme and express

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  • 2.0 out of 5 stars

    "Extreme" disappointment

    • Written by from New albany

    40 of 77 people found this useful

    I thought this device had potential with the ability to share printers and drives so I decided to take chance. So far my experience has been "Extremely" disappointing. Nothing seems to work and the configuration utilities are nearly useless along with the documentation that ships in the box. Granted, I work in IT, so I will continue to mess with the configuration and get it working, but this has been a very disjointed user interface. I'm not even a fan of other competitors products such as Linksys, but so far the Linksys atleast has a decent brower-based configuration utility that is somewhat usable...

  • 2.0 out of 5 stars

    great wireless but horrible NAS

    • Written by from Berkeley

    45 of 96 people found this useful

    I'm stunned that Apple apparently didn't test this device with FAT32 disks (or have a way to format as HFS+ built into the "AirPort Utility"). The FAT32 disk I have connected can read just fine over the network (although it sleeps the disk after 15 seconds or so), but cannot write to the disk from any of my network devices. When it does successfully write the speed is laughably slow. I guess that's what one can expect from a company named after a fruit.

    Was this useful? great wireless but horrible NAS

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  • 2.0 out of 5 stars

    Died after 18 months!

    • Written by from White Lake

    52 of 72 people found this useful

    Initially I was impressed with this router, easy setup compared to the Motorola and Netgear wireless routers I used in the past when I was running PC. Yesterday AM it just died, tried letting it cool down because it was a little warm, and plugged into the wall outlet rather than the power strip but it was just DEAD! Of course I didn't get the extended warranty so for $180 it was a $10/month rental, thx Apple I thought you didn't make junk?! Just bought a new Cisco Linksys EA4500 and all the way across the house I get 24Mbps download, unfortunately I never tested the AE before it DIED!

  • 2.0 out of 5 stars

    Bad Packets Unrecovered TCP Retransmits TCP Retransmits w ReadyNAS NV NV+

    • Written by from Traverse City

    39 of 52 people found this useful

    I have really liked the product overall since I got it 3 months ago. It was easy to setup and update.
    But last month I got a newer ReadyNAS NV+ to go with my old ReadyNAS NV. I have been setting it up to do some more serious work and was checking the logs when I noticed hundreds of bad packets, TCP retransmits, and unrecovered TCP retransmits. Previously I had never had error problems, but cable will go bad as will switches.

    I went ordered new Cat 6 cables and then Cat 6a cables to see if they made a difference. There seemed to be some improvement, but the errors kept coming.
    I was able to connect each unit directly to my computer with no problems. Then I put each unit with a static IP connected to my Procurve 1400 switch hooked directly to my computer and got no errors. So the Airport Extreme is the bottleneck causing the errors in my network. I don't really know why yet. But this seems to be pretty shoddy for a newer router.

    Was this useful? Bad Packets Unrecovered TCP Retransmits TCP Retransmits w ReadyNAS NV NV+

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