• 2.0 out of 5 stars

    Overall good, but too many frustrations

    • Written by from New York

    I've had this printer for ~2 years. It's an ok multifunction printer generally - good quality prints; it prints pretty quickly, and the copy and scan functions are really useful. But there are so many frustrations I've had with it that I'm ready to chuck it and buy another.

    -The biggest frustration is that this printer goes to sleep. When it does that, it loses the wireless connection with my Mac (and any AirPrint devices) and I'm unable to print. I either have to reconnect it to my WiFi for the Mac to recognize it - or I have to turn it off and turn it back on. I know that the printer is still connected to my WiFi just fine because while I'm fighting with it, my husband can happily print away from his PC. This happens to me ALL THE TIME, and it means that 90% of the time I can't just print from my Mac - I have to restart this printer, which kind of defeats the purpose of making it wireless.

    -The second worst is that although you can replace the ink cartridges individually, you need at least a little ink in each cartridge to print anything, including black and white. That, to me, defeats the purpose of being able to replace them individually! It doesn't matter if I can replace them individually if I still have to buy a whole new pack of CYM because my cyan ran out while I'm trying to print a stupid airline ticket I only need in black and white.

    Then there are minor things, such as if the printer moves just a bit during printing - or you know, not at all - the printer will get horribly jammed. The ADF in the scanner gets jammed relatively frequently too. All in all, I'm not completely unhappy but I wouldn't buy this printer again.

  • 2.0 out of 5 stars

    Very disappointed

    • Written by from Cleveland

    I've purchased this printer because of the overall positive reviews. Set up was not difficult. Concerning printing, we have had nothing but trouble. The gray scale was too light on initial print. Even with grayscale adjustment and multiple nozzle head cleanings, the device continues print incorrectly. After about 25 or so pages the printer was able to put out proper black ink. About 10 pages later the provided cartridge ran out. I moved forward and purchased a large capacity black ink cartridge. After placement we could not get the printer to print black at all. I've followed all instructions meticulously. If function doesn't improve we will return the device.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    setting up on Mac Air laptop

    • Written by from Tampa

    it was not at all user friendly! Still not able to connect wireless to the computer!

    5 of 7 people found this useful

  • 2.0 out of 5 stars

    error message: unable to connect to printer

    • Written by

    The printer sounded great. My husband set it up with his PC and with my Mac. It works fine with his PC, but inconsistently with my Mac. I keep getting an error notification saying it is unable to connect to the printer. I have tried to re-install it 3 times now and also tried troubleshooting based on online reviews. It will work once or twice, but then the error message appears again. Works great to print from and scan to my email, but it's not worth re-installing the driver every time I want to print from my Mac! I debated just buying a two-way USB cord to hardline to the printer, but that's not the point of a wireless printer. This is going back to best buy today. Thank goodness there is no re-stocking fee within 15 days.

    67 of 75 people found this useful

  • 2.0 out of 5 stars

    AirPrint Not Working

    • Written by from Burnsville

    AirPrint does not work out of the box. The printer is connected to my Wi-Fi network. My Mac is able to find it on the network. But my iPhone does not. The EPSON support page said I may need to update the firmware from my Mac. The EPSON firmware updater can't even find the printer, even though the Mac OS can. I guess I will just use this for printing from my Mac, but the whole reason I got it was for AirPrint :(

    89 of 101 people found this useful

  • 2.0 out of 5 stars

    AirPrint problems

    • Written by from Georgetown

    After one print from iPad the wireless connection has to be reset. Will go back to HP products.

    69 of 91 people found this useful