• 5.0 out of 5 stars

    To fix the dropouts....

    • Written by from LONDON

    A lot of routers will automatically assign a wifi channel to use, and will change the channel depending on the signal strength.

    When your router changes the channel, the A5 will drop out.

    To fix:

    Go into your router settings (open Safari and type in 192.168.0.1 or whichever IP your router has, into the address bar).

    Somewhere in the WIFI settings, there will be an option to select a channel to use. Select channel number. Make sure it does not say 'Auto'.

    The A5 operates on the G standard (unfortunately) so you need to look at the 2.4GHz section if you have a dual band router (2.4/5.0GHz).

    Save settings and exit. You might need to reboot your router.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Drops connection

    • Written by from Silver Spring

    I have the same issue as several other people on this forum. The sound is great, but recently, it drops the connection and I have to go through the process of resetting it all over.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Not fit for purpose

    • Written by from Paris

    On the rare occasions the connection works, sound is good. 90% of the time, the only sound you can hear are my screams of disappointment

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Me, too. Frustrating Beyond Belief

    • Written by from NEW YORK

    I am both heartened and discouraged by the other recent comments about losing connection, dropped playback, appearing and then disappearing from the AirPlay menu. It used to work pretty well but recently it started having these ridiculous problems. It's not that old and looks brand new so the thought of pitching it is too painful but it's now so unreliable that it's too frustrating to use. I am considering buying another AirPort Express and seeing if I can get a more reliable connection that way since I have the MM1s plugged into an AirPort Express and they work pretty well. I wonder if a software upgrade from the Bowers & Wilkins folks would fix the problem and whether the recent iOS upgrades are the cause. Seems likely, why would so many of use start having similar problems all at about the same time?

    Bottom line: Potential purchasers, I wouldn't rush to buy until these connection problems are solved. If they aren't, look elsewhere.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    I wish I had followed the reviews' advice

    • Written by from San Francisco

    Audio is great but connection problems are horrific. Would you rather have an audio system with slightly lesser quality that works reliably or an audio system that can start/stop working absolutely anytime? Audio disconnects in middle of songs, sometime device is undiscoverable.

    Tried many different setups including giving a static IP to the device, updating firmware, switching to a time machine for wifi, everything has failed.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Another frustrated user.

    • Written by from London

    Like many here we are unable to get a reliable wireless playback. Was working perfectly, two speakers then started dropping out before stopping altogether. Was hoping for an answer here, only found kindred broken spirits. Such a shame as the speakers sound gorgeous when connected.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Can't stay connected to wifi

    • Written by from Wellington

    Everytime I want to use the speaker I have to reconnect it to the wifi network. It's so bad I have given up using it and B&W customer support just say I am too far from the router. Not true as the same thing happens if I put it right next to the router. Yes I can hardware it to the router but I don't want the speaker next to the router. WIth many others experiencing the same issue I do hope B&W read this forum and do something about this issue to help us all use the products to the design specificationsthey were bought for. Anyone cosindering investing in a quality speaker, avoid the A5!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Poor connectivity

    • Written by from Reading

    wifi connection drops out a lot. Even audio jack connection doesn't work.

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    B&W makes sweet sounds

    • Written by from Scarborough

    I have been eyeing this puppy for a while. Finally picked it up. So easy to set up you'll laugh. The sound is exquisite and I haven't had issues with AirPlay giving out. I queried that and it would seem the router is often the issue. The distance between my computer and the speaker is three rooms and several walls apart, my friends were highly impressed. I also decided to subscribe to iTunes Match as my music library is vast and I am now able to access my entire library from all my apple devices and they all stream beautifully to my A5.

  • 1.0 out of 5 stars

    SOOOOOOO DISAPPOINTED!!

    • Written by from louisville

    My kids got me the A5 for Christmas 2012 to go with my new Mac and I can't begin to express how disappointed I am with this speaker. When it works the sound is awesome, however, it has never worked for more than 15 minutes without dropping out, EVEN WHEN HARD WIRED!! Took the A5 along with my hard drive to the Apple Store for evaluation--they confirmed there was nothing wrong with my internal speakers, and when they hooked the A5 up to one of their computers they had the same issue with it in the store! After many hours of over the phone trouble shooting with a B&W rep, I sent it in its original packaging back to B&W for diagnosis/replacement ($55 shipping cost). A few weeks later they sent "a new one" back to me (without an original box) with diagnostics on my "old one" that said no issues were found. Within 20 minutes of playing the replacement A5, it started dropping out again. I'm passed the 2 year mark from original purchase date, and one year of replacement date, but given the amount of time, energy and money I've already spent on this speaker in addition to the $599 price tag, I have simply given up. SO FRUSTRATED!!!!!!! They should refund my money....!!!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Doesn't stay connected

    • Written by from Montreal

    Sometimes it works, but most times it doesn't. Sometimes it won't even connect at all. Sometimes it loses connection every few minutes. Sometimes it works for a few hours. If you enjoy disconnecting from your wifi over and over again but you don't care too much for actually hearing sound come out of your speaker, this is the speaker for you.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Poor product

    • Written by from London

    I had similar problems to many of the other people here. Audio drops out frequently when streaming music and film and there is a constant delay in audio vs picture when streaming live TV. Despite several attempts to fix the problems without resorting to wires (the whole point of the product) I was unable to so both the A5 and A7 that I bought are going back to the shop.

    2 of 2 people found this useful

  • 4.0 out of 5 stars

    Plug this unit directly into your Modem/Router!

    • Written by from Abbotsford

    We had some WIFI connectivity issues (just like a bunch of other people with the A5). We plugged the unit directly in to our modem/router and it's worked flawlessly for the past 5 months... as in, not a single hiccup. Our iMac sends the music over WIFI to the router, then it's a hard connection to the speaker. This implementation works the same for the iPhone, iPad etc. Makes a huge difference!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Works great for me!

    • Written by from Virginia Water

    I use mine wirelessly (Airplay) in my home office and it's great! I do experience an audio delay with some Flash content,making the visual out of sync with the audio, but YouTube seems fine.

    I've had no connection problems so far, so I'm happy :)

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Constant drop out on wifi

    • Written by from Eindhoven

    Dear B&W representative...please read all the reviews about the terrible wifi performance (core of the idea of your airplay speakers!!!) and come up with a true solid solution. Thanks in advance!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Terrible connectivity

    • Written by from London

    Like loads of other reviews mentioned here, sound keeps dropping out. Can't rate as anything other than one star as it just doesn't work.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Terrible connectivity

    • Written by from Houston

    I keep waiting for a software update to fix this thing, no luck. Save your money and get something else. I had the Zeppelin and it worked flawlessly, great sound, but much pricier. This thing will not hold a connection - using an airport extreme, iPhone, iMac, iPad, you name the apple product. It just doesn't work.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Great sound when it works

    • Written by from Chicago

    The sound of the A5 is great compared to other speakers of its size. It looks great, and the sound fills an average size room a lot better than most bluetooth speakers. For the price I expected this. What I didn't expect was the troubles using it with Airplay. I can not get through a single song without it cutting out or just completely stopping the song. I have to connect it back to Airplay so many times that I end up just using an AUX cable which defeats the main purpose of this speaker. If I wanted to be tethered to my speaker I would not have spent $500. I've tried everything I can and everything recommended by B&W and it just won't stay connected. The only solution I have found is to hardwire the speaker to an ethernet port, but considering my router is in another room of my house, I would need to either run a very long cable or use a wi-fi relay to make this happen. For something that is supposed to make listening to music easy, this is too complicated for the price.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    WiFi Drop outs constantly

    • Written by from Blackheath

    I too have had constant flaky WiFi dropouts making me revert to using the A7 in the adjacent room. Waste of $599 !!

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Useless brick

    • Written by from Kitchener

    As others have noted, flaky WiFi implementation and constant dropouts render this an expensive cinder block. Disappointed in Apple for selling it to be honest.

    14 of 15 people found this useful