Customer Reviews and Ratings

4.0 out of 5 stars

Based on 183 reviews

  • 4.0 out of 5 stars

    Sound First, Design Second

    • Written by from New York

    You're probably? B&W SHOULD be considering sound before design. Agreed. That being said, the experience of the amazing sound (yes, amazing) is totally diminished by the absolutely garbage design of these earbuds. Let be clear, by design I mean functionality. They are beautiful. The build quality is stellar. Price... a little expensive, but not terrible. Sound Quality... way better than any of the Bose garbage, Ultimate Ears Quad Armature marketing junk. These sound absolutely huge. I might... MIGHT enjoy these better than my B&W floor standers if they weren't so obnoxiously uncomfortable. After switching to Comply TX-400 foam tips, the comfort and sound level improved dramatically. Also, with a little tinkering, you can get the fit to be tolerable and you eventually get "used" to the discomfort. If sound quality is your primary concern, buy these. If comfort is your primary concern, well, buy them any way and see if you can get them to work for your needs, from Apple you'll have 14 days to test. Nothing to lose. They're definitely not a 5... but a solid 3.5/4 due to the fit.

  • 2.0 out of 5 stars

    Disappointing Sound Quality

    • Written by from Chicago

    Having admired B&W speakers for years - and been a proud owner of the 801Fs - I was excited to replace my aging Bose earphones with the B&W C5s. To my unpleasant surprise they sounded tinny. I listen to classical and opera and the entire soundstage moved back 1000 feet. Strings sounded strident and the brass lacked punch. There was no bass to speak of. The Bose are far superior. Changing the ear tips is just about impossible. They will rip if you try. I'm sticking with the Bose - a far superior product. Too bad...and disappointing.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    HORRIBLE product!!!

    • Written by from Dartmouth

    The sound is good but the overall product is HORRIBLE!! I have had to ship mine 3x's so far back to have them 'fixed' or given another pair. The wires connecting the aux are faulty and keep on breaking. DO NOT BUY!!!!!! It'll cost a lot more shipping to have then 'fixed'

    c

    3 of 4 people found this useful

  • 3.0 out of 5 stars

    Not very impressed for the price.

    • Written by from Simi Valley

    Great bass, decent treble, vocals were clear. But something in the sound was missing that just wasn't there. They also did not stay in my ears nearly as well as I thought and were very uncomfortable. Sound cancellation was pretty good. I think these headphones would only be good for planes and car rides with lack of movement. Also way to expensive for what they produce. Build quality was great, I didn't feel the worry for them breaking any time soon. Only had them for a few days until i returned them though.

    3.5 stars to sound quality (because of price)
    4 stars to looks
    2 stars for comfort
    4.5 stars for build quality

    2 of 4 people found this useful

  • 5.0 out of 5 stars

    The best!

    • Written by from Vasa

    I rarely find earphones that fit my ears good and I wanted earphones that really were top notch.
    And these are just perfect!
    The sound quality is just amazing, and the fit is great. They actually do keep in place, I had some doubts. These earphones are amazing and I recommend them to all!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Get these earphones!!!

    • Written by from Edmonton

    What can I say... these will BLOW your mind!! I'm hearing things in the music I love like I've never heard before. I'm actually enjoying listening to my collection all over again! LIke it's NEW music. The sound is that good! I blast it way up and the sound is just rich, rich, rich. I think it rivals cans (headphones), for me the same sound as my Bose noise canceling headphones. It's much better than the Apple in-ear $80 earphones, and the loops hold in your ear!

    So happy with these earphones I was literally going around the house with them plugged into my iPhone with my music library blasting.

    The increased Bit-rate Albums available when you register your device are great too. Bit tricky because the songs end up being 170mb vs 10mb at the Apple 256kbs sample-rate. But you could pick a favorite song and keep a few. iTunes quality is nothing to sneeze at!

    And I was schooled that it's know as B&W not Bowers & Wilkins by audiophiles--- of which I'm soon becoming!!!!

    3 of 4 people found this useful

  • 5.0 out of 5 stars

    Dynamic, rich sound in a tiny package

    • Written by from Atlanta

    After reading the reviews of these earbuds, I was both excited and cautious about trying them out. Now that I've had them for about a month, my excitement hasn't ended and my caution is gone. Really impressive especially considering the cost. Many are commenting on the innovative, but quirky loop system. It takes awhile to get used to, but it works really well. It's nice to be able to adjust fit on the fly. The sound is solid B&W. Excellent combination of flat response with dynamic sound. You aren't going to get more out of pop music or rap with these bad boys, but jazz, orchestral, older r&b and some rock shine as if you're listening to over-the-ear phones.

  • 3.0 out of 5 stars

    Great sound but twice returned

    • Written by from Lagrangeville

    I love the sound and fit of the C5. Very comfortable and the sound quality is awesome. The problems for me are that the right side stopped working after 2 months. They were covered under warranty so I sent them back and got them fixed. Now the left side intermittently stops working and the volume up button on the inline control turns the volume down. What I am also unhappy about is that because I currently live outside of the US and bought them in the US, I get charged a $25 fee to return them even though they do not have to leave the country where I live to get fixed/replaced. So now I have had to spend an extra $50 because of their manufacturing problems. I take very good care of these because I loved the sound so much and I shouldn't have to spend the extra money because of their problems. It's unfortunate because the sound is so good when they work properly but I would not recommend these because if these issues.

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Painful in ear - uncomfortable - poor customer service

    • Written by from Atlanta

    The idea of the cord that wraps to fit in your ear is an interesting idea - but I couldn't adjust them to make them comfortable. As a result - I find them to be unusable. I have tried every adjustment and angle possible and they hurt my ear after 10 minutes and my wife had the same issue. Sound is good - noise cancellation is not so good. Horrible customer service. I would NOT recommend these.

    5 of 7 people found this useful

  • 2.0 out of 5 stars

    Shock Hazard

    • Written by from Yonkers

    I've had these headphones for about 8 months. Before getting to the negative, I have to say that the sound quality and noise cancellation capability of the B&W headphones are a cut above. I've owned Shures and Monster in-ear headphones previously and these are better. Now the bad part - over the past couple of months I've been getting shocked intermittently when I'm walking outside in the cold and when I make sudden movements either getting up from a desk, couch or generally moving around. The design flaw is most likely due to the ear pieces being made of metal and not being properly grounded.

    Barring the free shock therapy, I would have given the headphones 5-stars.

    1 of 3 people found this useful

  • 2.0 out of 5 stars

    Good sound but wouldn't stay in ears

    • Written by from Calgary

    Had very high hopes for them but was very disappointed. Maybe I have deformed ears, but I spent way too much time trying to place/wedge/coax/glue/staple these things into my ears for a comfortable, lasting fit. It never really happened. For brief spells when they were in place, they sounded very good. But if I wanted to do anything more that lay in bed, they wouldn't work. The wires are very rigid/heavy and that was also annoying, even if they would have fit better.

    1 of 2 people found this useful

  • 5.0 out of 5 stars

    Great SQ + Bass

    • Written by from Los Angeles

    These B&W C5s have exceeded every expectation I've had from high end earphones. Build quality is nice, sound quality is excellent (mids and highs are crisp and accurate) and there's plenty of bass to be had. That's right. BASS. We're not talking about the type of inaccurate, low frequency garbage you get from Beats headphones but rather just enough to accentuate higher frequency tones without muddling the SQ.

    They are extremely comfortable - they may look a bit weird but believe me, they conform to your ears very quickly.

    Only drawback is the storage pouch that comes with 'em. Way too small. The zipper doesn't function properly.

    Sure, these are pricey but if you care about SQ, then the C5s are well worth the money!

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    One of the BEST...

    • Written by from ANCHORAGE

    Bought these to replace my Klpshc & they sound WAYYYYY better then any OTHER head set i've owned

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Almost perfect! Still worth 5 stars with minor flaws.

    • Written by from ACWORTH

    I bought the C5 from an Apple store after reading positive reviews. I am a classically trained musician/composer with very critical listening skills and am naturally very critical about sonic fidelity. B&W has always been a favorite brand due to its consistent quality and design philosophy-being true to the sound with min. coloration. The C5 lives up to the reputation. Clear, dynamic, with no excessive bass enhancement. My favorite lossless recordings are faithfully reproduced with spacious sound within iTunes. Great product for the price. Since I just got them, I couldn't say much about the durability at this point. Other very positive features are the Apple product integration: mic and iPod function controls work very well. The ear loop is a very innovative design that allows the earbuds to securely position with min. fuzz.

    The only minor flaws: poor soft carrying case design and the cord is bit short.

    Highly recommended for the pure sonic quality and innovative fitment.

  • 1.0 out of 5 stars

    Amazing Bass but breaks very easily

    • Written by from New York

    In short, I fell in love with these the instant I put them in my ear. If you listen to bass heavy music, these are a dream. Yet, DO NOT BUY THESE EARBUDS!

    After about two months of use, the left earbud no longer works properly. Because I thought I finally found the perfect earbuds, I would take very good care of these. All to no avail though. So I sent them in for repair and got them back within a few weeks. After about three weeks of usage, the problem returned. Now, I have to put my phone in my pocket upside down so that there is pressure on the jack. And only then do they work...sometimes. What a piece of...

    4 of 5 people found this useful

  • 5.0 out of 5 stars

    Wow! amazing sound, quality and great classy finish

    • Written by from Courtice

    I am not one to write a review, However, these headphones deserve some recommendation. i tried monster Dr.Dre in ear and returned them (cheesy\cheap) tried Klipsch S4i and the controller was half way down the what seemed like a six foot cord. not practical to use iPhone controls especially when the cord is inside your zipped up jacket. Tried Bose Mie2i and the controls were great. Sound however was sad. no bass, harsh treble and the stay hear tips were brutal. Zero noise cancelling and have to crank them to hear which distorts sound. As for the C5's, wow!!!!! As soon as the box is open you notice great looking fit and finish and attention to detail. Cord is stiff and strong feeling. Ear inserts were tricky but once I figured it out they fit nice, secure and comfortably. The sound so far is amazing. Clear and perfect balance of low's, mid's and high's. Instruments really clear and the voice is great. the controls are up high and on the left ear. A little tricky and mostly rounded except for a little notch for the call/pause button. It will taking getting use to. I see people with gloves having a hard time and if youre driving to answer a call may take a few more seconds which could be good or bad depending on whose calling LOL.

    Overall. good looking box and accessories including pouch. Fit and finish modern, contemporary and kinda industrial because you can see the wire (which i like) The sound is better than the ones i mentioned incase youre considering the above mentioned headphones. Cord is not long so for those tall ladies and gents take that into consideration. For the althetic types the ear inserts are really secure and normal jogging should not dislodge these at all. They feel more secure than other mentioned headphones.

    2 of 2 people found this useful

  • 4.0 out of 5 stars

    Great fit + sound, ugly case

    • Written by from New York

    I love this headset. Great quality.

    The two drawbacks of buying this are 1) if you're moving while talking, there is a crackling sound. I tested this. If you're sitting still, there is no crackling. The sound is great.

    The second drawback is the ugly case they provide for your headset. It's a half-moon shaped, granny-like felt-covered fabric case with an oversized zipper. In short, hideous and off-brand.

    For $180, at least this could come with a better case.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    • Written by from Fairport

    Used them for a few months before the right side stopped working entirely. Hopefully B&W will warranty these things.

    9 of 13 people found this useful

  • 3.0 out of 5 stars

    Though I liked them a lot...

    • Written by from Villa de Alvarez

    I love how they look and I loved how they sounded, however I had the issue of after about 6 moths there was no sound coming from the left side.
    I always took care of them and I treated them very carefully, and all of the sudden for no apparent reason ... no sound from one moment to the next.
    I expected better quality for the price.

    7 of 11 people found this useful

  • 1.0 out of 5 stars

    Poor quality

    • Written by from Washington

    These look cool, but the sound quality isn't the greatest and I've already had to had them replaced because the wiring came loose resulting in jumpy sound quality. Plus the worst part...they've shocked my ear on multiple occasions (both the old pair and the replacement set). Looking for a new set set of headphones now.

    4 of 8 people found this useful