We offer a variety of services that make the Apple Online Store the ideal place for you to purchase items to give as gifts for family and friends. Find out everything you need to know about giving a gift through the Apple Online Store.
If you received a gift purchased at the Apple Online Store and would like to return it, refer to Returns & Refunds for more information.
Gifting Outside of the U.S.
You can send gifts to a friend or family member residing in Mexico, 15 countries in Europe, and four countries in Southeast Asia (Indonesia, Malaysia, the Philippines, and Thailand). Shop the appropriate international Apple Online Store to place an order with a U.S. credit card.
Or for fast, easy ordering and expert advice in your language, just call 1-866-910-6558. Sales and customer service assistance is available during the following hours:
- Mexico: 6:00 a.m. to 4:00 p.m. Pacific time (Mon - Fri)
- Europe: 12:00 a.m. to 11:00 a.m. Pacific time (Mon - Fri)
- Southeast Asia: 6:00 p.m. to 3:00 a.m. Pacific time (Sun - Fri)
You can place an international order using an American Express, MasterCard, or Visa credit card associated with a billing address within the 50 United States or one of the following U.S. territories:
- American Samoa
- Armed Forces Africa
- Armed Forces Americas
- Armed Forces Canada
- Armed Forces Europe
- Armed Forces Middle East
- Armed Forces Pacific
- Northern Mariana Islands
- U.S. Virgin Islands
When you shop for friends and family living abroad, you will be billed in the currency of the country where you want your products to be delivered. For example, if you shop the Apple Online Store Mexico, you will be billed in pesos. Apple does not charge a fee for international orders, however, your bank will determine exchange rates when the order is shipped and your credit card is charged. Any additional charges for an international transaction are determined by banking partners and the issuer of your credit card. Please contact your credit card issuer for details.
Please note that your order will be subject to the terms and conditions of the country where you want your products to be delivered.
For most items delivered to a physical shipping address, you can include a free gift message on the packing slip. No pricing information will be included with the shipment. To include a gift message with an eligible pickup item, you must add the Apple Gift Package. See the Gift Packaging section below for more details.
When you select to put an item in your cart, just select the checkbox that says "This is a gift" or "Add a free gift message." On the Cart page, click the Add Free Gift Message link, enter your message, then click the Save Message link.
If you're sending a gift directly to a friend or family member, you may want Apple to email them carrier and tracking information as their items ship. For more details, visit the Shipping & Pickup section of online Help.
At this time, the Apple Online Store does not support shipping items in a single order to multiple shipping addresses. To send gifts to different addresses, please place a new order through the Apple Online Store - one order per shipping address.
Please note that Apple Print Products are ineligible for gift messaging.
When you order a new iPod, iPhone, or select Apple-branded software and accessories, you can add a special touch to your gift: the Apple Gift Package. The Apple Gift Package is a signature gift box with a red ribbon and a greeting card with your personal message.
To add gift packaging:
- When you add an iPod or iPhone to your cart, just select the checkbox that says "This is a gift," and you will automatically be given the option to add gift packaging.
- When you add a gift-eligible software or accessory to your cart, you can add the Apple Gift Package on the Cart page.
Gift Cards and
There are two types of gift cards that you can purchase from the Apple Online Store: Apple Store Gift Cards and iTunes Gift Cards.
iTunes Gift Certificates are also available for purchase exclusively through the iTunes Store.
Apple Store Gift Cards
- Apple Store Gift Cards take the guesswork out of giving a gift. Your friends and family can choose exactly what they want from our huge collection of Mac, iPad, iPod, and accessory items at any Apple Store in the U.S. - online, by phone, or at an Apple Store.
- How to Purchase Apple Store Gift Cards
Apple Store Gift Cards can be purchased from the Apple Online Store in any amount between $25-$2000 or over the phone at 1-800-854-3680 for any dollar amount.
Each card can include an optional gift message. Find out more in the Gift Messaging section of online Help.
- How to Use Apple Store Gift Cards
Apple Store Gift Cards can be redeemed in any Apple Store, on the Apple Online Store, or by calling 1-800-854-3680. Apple Store Gift Cards can be used only in the U.S.
In an Apple Store, simply present the card to the cashier at time of payment. If you are using your Apple Store Gift Card at the Apple Online Store or over the phone at 1-800-854-3680, you'll need to provide the gift card number and PIN (located under the scratch-off surface on the back). Remember to keep the card in your possession until your item(s) have been delivered.
You can use up to eight Apple Store Gift Cards at the Apple Online Store or if placing an order over the phone at 1-800-854-3680. You can use up to eight Apple Store Gift Cards for one transaction when you purchase at an Apple Store. You can combine your Apple Store Gift Card(s) with one credit card to pay for your purchase.
- Apple Store Gift Cards can be redeemed for most items on the Apple Online Store, including iPhone, iPhone accessories, and all things Mac, iPad, and iPod.
- NOTE: Apple Store Gift Cards cannot be used to purchase another Apple Store Gift Card, an iTunes Gift Card, an iTunes Gift Certificate, Apple Print Products, or for purchases at the iTunes Store
- Checking Your Apple Store Gift Card Balance
You can check your Apple Store Gift Card balance by visiting Your Account or by calling
- Lost or Stolen Cards
To report a lost or stolen Apple Store Gift Card, please contact Apple at any Apple Store location or by telephone at 1-800-854-3680. Replacement cards will be issued after Apple verifies that the lost or stolen card has not been redeemed and you present your original purchase receipt. Apple is not responsible for lost or stolen gift cards.
iTunes Gift Cards and Certificates
- iTunes Gift Cards and Certificates can be redeemed for songs, albums, audiobooks, videos, and games on the iTunes Store. They cannot be used to buy Apple products. To purchase items outside of the iTunes Store, visit the Apple Store Gift Cards section of online Help.
- iTunes Gift Cards vs. Gift Certificates
iTunes Gift Cards are sent by mail, tucked into an attractive folder with an optional personal message. Find out more from the Gift Messaging section of online Help. They are available from the Apple Online Store in $15, $25, and $50 denominations.
iTunes Gift Certificates are sent by email within minutes of your order. They are available exclusively through the iTunes Store. For more information about iTunes Gift Certificates, visit apple.com/itunes/gifts.
- How to Purchase iTunes Gift Cards
To purchase an iTunes Gift Card at the Apple Online Store, you will need a U.S. issued major credit card with a U.S. billing address, or you can use Bill Me Later. To find out more about these payment methods, visit the Payment & Pricing section of online Help.
- How to Use iTunes Gift Cards and Certificates
To use an iTunes Gift Card or Certificate you must first download the latest version of iTunes.
Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem gift certificates purchased in the U.S.
To redeem iTunes Gift Cards or Certificates, go to the iTunes Store and in the "Quick Links" section in the right column, select "Redeem." Or go to the iTunes Store "Redeem Code" area directly by visiting apple.com/itunes/gifts.
In the resulting screen, enter your iTunes Gift Card or Certificate code in the field. If you are redeeming an iTunes Gift Card you need to use the 16-digit code on the back of your card (to be scratched off). If you are redeeming an iTunes Gift Certificate you need to use the certificate number listed on your email certificate. Enter the numbers exactly as they appear.
Once you redeem your iTunes Gift Card or Certificate, the full amount appears as a credit next to your Apple ID in the upper-right part of the window. Any time you buy an item, the purchase price (+ tax) will be deducted from the balance.
If you have additional questions, need help with your iTunes Gift Card or Certificate, or want to contact iTunes Customer Support please visit the iTunes Gift Card and Gift Certificate FAQ.
An iPod makes the perfect gift for business, employee recognition, sales incentives, client appreciation, and special events. Special volume pricing will make your accountant happy too.
Order any combination from the popular iPod family and customize your iPods with your company logo or text engraving. You can also give music with prepaid iTunes Gift Cards. Visit the Apple Corporate Gifting and Rewards homepage for more information.
How to order
To purchase, simply follow the steps below:
- Contact us:
- Send us an email or call 1-877-275-IPOD and submit your contact information.
Representatives are available Monday through Friday, 5:30 a.m. - 6:30 p.m. Pacific time.
- Apple Store Gift Cards
- iPod classic, iPod touch, iPod nano, iPod shuffle
- iTunes Gift Cards
- iPod accessories
- MacBook, MacBook Pro, iMac
Note: Terms and Conditions apply. Logo engraving is not available for iPod shuffle.