How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
Help categories and subjects
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Contact Us
- Apple Store Sales
- Apple Store Customer Service
- Product & Technical Support
- Internet Services (e.g., MobileMe)
- Additional Information
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Your Account
- Benefits of an Apple ID
- Find or Reset Password
- Guest Checkout
- Manage Your Account
- Privacy Policy
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Returns & Refunds
- Return Items
- Sales and Refund Policy
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Viewing & Changing Orders
- Check Order Status
- Cancel Items or Order
- Change Order
- Track Shipments
- View or Print Invoice
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Payment & Pricing
- Payment
- Tax
- Hawaii Impost Fee
- Education Pricing
- U.S. Government Pricing
- Promotions, Rebates, and Coupons
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Shipping & Delivery
- Delivery Time
- Shipping Methods and Costs
- Signature on Delivery
- Shipping Restrictions
- Problems With Your Shipment
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iPhone
- iPhone Availability
- How to Purchase
- Coverage, Activation, and Plans
- Support and Training
- Additional Information
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Downloadable Software
- Learn to Play - Basic & Artist Lessons
- QuickTime
- iWork
- Aperture
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Apple Recycling Program
- Apple and the Environment
- Recycle a Computer
- Recycle an iPod or Mobile Phone
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Online Store Exclusives
- Engrave Your iPod
- Configure Your Mac
- Buy a Certified Refurbished Product
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Gifting
- Gifting Outside of the U.S.
- Gift Messaging
- Gift Wrapping
- Gift Cards and Certificates
- Corporate Gifting and Rewards
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Shopping Experience
- Ratings and Reviews
- Security Policy
- Enabling Cookies
- Saving Items and Carts for Later
- Checking Out
- Find an Apple Retail or Reseller Store
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Questions & Answers
- Getting Started
- Content Guidelines
- Following a Question
- Voting for the Best Answer
- Most Interesting Questions
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Policies
- Privacy Policy
- Sales and Refund Policy
- Hardware Warranties
- Site Terms of Use
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What’s New
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