• 1.0 out of 5 stars

    Unusable with headphones

    • Written by from Madison

    The dock blocks the headphone port on the iPhone. You'd think this wouldn't be a problem because the dock has a headphone port you can use in its place, but when you plug a cable into it the iPhone disables its volume controls. I can't use any headphones with the dock because the volume output is way too loud.

    Even headphones with volume controls don't work -- the iPhone ignores the volume change signal.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Are you serious Apple?!!

    • Written by from BAKERSFIELD

    I LOVE my iPhone 5s! I LOVE my case!! I HATE the dock!! The iPhone fits on the dock, ONLY when you remove the case! It is literally a pain to remove the case and put the phone on the dock. WORST purchase so far!

    Apple, redesign the dock and MAYBE I will purchase again!!

    2 of 4 people found this useful

  • 5.0 out of 5 stars

    Phone fits perfect and a line out feature

    • Written by from Los Angeles

    Finally got my hands on this docking station. It can charge the phone and get a "line out" signal, though audio only, but this is the same as on previous models.

    The phone has a snug fit, perfect to use in the car as it is not falling out of the cradle as it has back and side support, not to brake the tab.

    It will NOT work with any cases, as this would make the snug fit impossible with all the different cases on the market.

    Many other docking stations have an extra audio plug in addition to the lightning tab, but this makes the sound pass through the I phone's internal amplifier, distorting the sound. Original Apple dock is your best bet if you intend to use it connected to a stereo amp or aux input on any other "line In" equipment.

  • 1.0 out of 5 stars

    Charging doesn't work

    • Written by from Calgary

    I have two docks for my iPhone 5s, one at home, one at work. After I updated iOS to 8.1 both stopped charging my device. To charge it now I have to connect it directly with the cable (charger - cable - phone, instead of charger - cable - dock - phone).

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Better off with a lightning adapter and the old 30 pin dock

    • Written by from East Molesey

    Terribly disappointed at the design. Third party docks fit the 5 better (longer lightning pin I think) with a case on and the iPhone 6 won't fit either. If the groove was cut full width then both the 6 and 6 plus would fit.

    With a redesign this would be great, and how about a remote too?

    A better alternative would be to use the lightning to 30 pin adapter on an older iPhone 3/4 dock, which even has a remote control, and works with a case too! So long as the case isn't too chunky.

    3 of 8 people found this useful

  • 5.0 out of 5 stars

    iPhone 5 dock

    • Written by from Bethel

    It's been awhile since Apple had released a dock for their products. Normally, we had the 30pin universal dock connector to turn to. But ever since the introduction of the new lightning cable, the new products being introduced were kind of left out. Well, this product is classic Apple creating things for the sake of making your shiny new iPhone look amazing. Their intension is not practicality, it's art. Therefore you cannot dock your iPhone with a case on. The dock is "just right molded" to fit the iPhone nice and snug. The use of this product os just to charge and sync your iPhone im style. Nothing more, nothing less. Most people might be disappointed that you can't dock the iPhone with the case Apple made specifically for the iPhone 5, and that clearly Apple made a mistake. Well You're wrong. Apple has been making docks for their product since the 3rd generation iPod, and they all have been molded to fit the product nice and snug, and made to make your product look good. I'm glad to see that they've held to vision this long. Good job Apple, and please keep making beautiful products!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Works just fine to me!

    • Written by from Gretna

    I don't use a case on my phone, so the dock suits me just right. I can understand the frustration if I used a case.

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    ***Please Read Before You Buy or Post a Review**

    • Written by from Twentynine Palms

    This apple accessory is a great device but poorly named. This dock's best use is to serve as a line out device (lod) to accommodate for higher quality audio signal to an amplifier such as a headphone amp or home audio receiver. It provides maximum quality audio to an external device that will then allow to to adjust your volume.

    4 of 4 people found this useful

  • 5.0 out of 5 stars

    Does Exactly What a Dock Should Do

    • Written by from Ontario

    This dock was perfect and exactly as I thought it would be. It's ideal for keeping your phone in an upright stance for seeing notifications at a glance. I love plugging it into my desk speakers and running music through it. It's a perfect minimal accessary to keep my focus on the technology I've got going on and keeps the phone at rest and charging as long as I need it until I pick it up to use it again!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Totally worthless with case

    • Written by from Seattle

    Like many others have said. Why design an apple dock that won't work when the phone is in an apple case. Why would I want to take the phone out of the case to charge?

    6 of 7 people found this useful

  • 5.0 out of 5 stars

    Great product judged harshly

    • Written by from Merced

    Many reviewers are bashing this product because it does not support your iPhone if it is in a case. Others complain that the home button is partially obstructed, making it difficult to use Touch ID, and some are complaining that volume controls are disabled when the iPhone is docked.

    The issues listed above will only be a problem if you are trying to use the dock for a purpose it is not meant to fulfill. If you want a simple charging dock, or you want your iPhone to be docked at your desk with the headphones plugged into it so you can listen to music while you work, then you should check out the Twelve South HiRise Stand. It supports any iOS device with a lightning connector and you do not have to remove the case. In addition the headphone jack is completely unobstructed so you can plug in your headphones and listen to music while your iPhone is charging in the docking station.

    If you want to play the music on your iPhone through a real stereo system, then you *need* Apple's dock because it is the only product I have found that gives you a line out. Many reviewers rated it low because they plugged headphones into the line out and discovered that the volume controls have miraculously disappeared. This is what a line out does. It provides pre-amp signal, which should be plugged into an amplifier. It is not the same thing as the headphones jack on the iPhone, which outputs signal amplified for headphones.

    If the line out is important to you there are ways to address the somewhat valid concerns raised by reviewers. You can get a case which makes it easy to expose the bottom of the iPhone, such as the Speck CandyShell Flip case. I have tried it and it is very easy to use. Another thing you can do (at your own risk) is to remove the white plastic cover of the dock. You can then dock the iPhone while it is still in its case. I have tested this with Apple's leather case and it works perfectly. This way the home button is unobstructed. The down side to this, other that voiding the warranty of the product, is that the iPhone is supported only by the lightning connector itself so it can be really easy to damage the devices. This procedure is not recommended.

    In short, the problem with iPhones in cases can be solved with a case that supports the dock, the obstructed home button is not really a problem, and the problem with disabled volume control is actually a feature, which, to my knowledge, is not available on any other product.

    4 of 5 people found this useful

  • 4.0 out of 5 stars

    great but wish it came in black

    • Written by from Corpus Christi

    Great but i wish it came in black to match my space grey iPhone 5s.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Didn't Last

    • Written by from KENSINGTON

    I bought this and within a few months it got hard to get my iPhone 5 to sit properly in the cradle so that it would charge. I had had a dock for the original iPod which lasted for years. This was a big disappointment. I went back to just using the original cable and threw this dock into the trash.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Poor design

    • Written by from Salt Lake City

    Beware - doesn't work with an iphone cover

    4 of 6 people found this useful

  • 3.0 out of 5 stars

    No Longer works.

    • Written by from Baldwin Park

    I bought this at the same time as my 5S from the Irvine Apple Store on the day the 5S went on sale. I loved my Apple dock while I had my 4S, so I had to get it for my 5S. It worked fine - as I do not use a case (thanks to AppleCare+), until last night. Inserted my phone and nope tone. I made sure it was seated all the way, and the cable on the back was connected. Still no charging. I changed the lightning cable and that did not change anything. Looks like I'll have to take it back to the Apple Store. The only thing I would change about the dock, is there should be a cut out for the home button. Once its in and charging, you can not do a finger scan due to the dock blocking the home button. Other than that it works as its supposed to...

    5 of 5 people found this useful

  • 3.0 out of 5 stars

    Apple could have done better

    • Written by from Santa Barbara

    Good dock overall but any surprises are probably on the negative side.
    - The Home button is somewhat covered (bottom 5% of the bottom only, yet still not super easy to use)
    - The accessory only works with "powered" speakers... so it won't work with the default apple headphones for example if you want to have the iphone docked on your desk and listen to music/take calls through the "line out" connection.

    5 of 5 people found this useful

  • 5.0 out of 5 stars

    Works Great!

    • Written by from Lawton

    It's unfortunate that Apple doesn't have two review categories: one for people who purchased the product after reading the specifications and one for those who purchased a product HOPING that it works the way they want it to.

    With that said, if you keep your phone in a case and you do not want to remove the case to dock your phone, then DO NOT purchase this product, it is incompatible with any case, Apple designed or third party. Consider other solutions. My iHome which sits on my nightstand, for example, is designed in such a way that it would work with many cases.

    If you are one of those brave souls who does not use a case, and you want a dock to keep you phone on your desk or nightstand, with the ability to charge it or play music out of it, then this is an elegant solution for you.

    I am giving this 5 stars in an attempt to balance out the negative reviews, however, all said and done this is a 4 star product to me. There are two downsides that I've encountered so far which have been noted by many other reviewers: first, the audio port does not support a microphone, meaning that this dock will not work for phone calls with wired headphones or any other means. Secondly, it is more difficult to use the Touch ID while it is in the dock. It is possible, but I find myself just punching in my pin versus bothering with it.

    4 of 8 people found this useful

  • 2.0 out of 5 stars

    Good for charging or sync....if no case. Don't expect to use headphones.

    • Written by from Needham

    Looks good. However, I heartily wish I hadn't bought it.

    Pro: holds a iPhone 5s to charge it....[con]: if it has no case (or if it is a split case where bottom folds away to give access).

    Other cons: once it is plugged in:
    1) TouchID is awkward (though not impossible). But so clearly a design fail it is annoying.

    2) The audio controls are suddenly lost if you plug in headphone Specifically: a) the line-out volume is at a fixed volume and CANNOT BE CHANGED---either by the phone sliders, the phone volume buttons, or control built into headphones. Clearly, this is meant for situations where you are plugging it into an amplifier at some point (though others have noted line out signal can be too strong). But it makes using the phone with headphones impossible. In addition, you can no longer use the controls on the headphones to advance/pause etc: you need to work the phone, which is teetery.

    Overall: Fail. Would have been better if it were just a dumb stand that extended the ports--at least then it would. This bit where it removes functionality when you plug it in bewilders me. (Others say remote control no longer works also). To add insult to injury, it doesn't even come with a cord. I end up plugging the USB/Lightning adapter straight into my phone, where it works find, and leave the $$$$ dock sits in a desk.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Utterly disappointed

    • Written by from Peoria

    I was very excited to purchase this dock for my phone in the store. The rep at the store didn't have much knowledge about the product and wasn't able to adequately answer my questions. Regardless, I still purchased it with hopes of absolute bliss. First and foremost, this product does not work with a phone that is in any case. I had to continually remove the case just to set my phone in the dock. That got old VERY quick. Secondly, the dock is very light weight and any time I tried to remove the phone from the dock, I had to actually pick up the dock to and pull it off. Lastly, the dock sits perfectly to interfere with the Touch ID functionality. Overall, this is not worth purchasing and I returned mine to the store. Frankly, I'm disappointed that Apple would have such a product. This is not the norm for Apple, and I hope they revisit this product soon.

    11 of 14 people found this useful

  • 1.0 out of 5 stars

    Terrible design. Touch ID is blocked by the DOCK!!!!!!!!!!!!!!!

    • Written by from Silver Spring

    Like others stated, this is flawed. What the )(*&)* was Apple thinking? The dock blocks the touch ID. Nothing more to say.

    5 of 8 people found this useful