• 1.0 out of 5 stars

    Seriously? Doesn't work with Apple custom leather case?

    • Written by from Fort Irwin

    So, let me get this straight. Great phone, great dock, great leather case. Only one of the last 2 goes with the phone at any one time. C'mon Apple! You should know better than to create one product that makes it difficult or impossible to use another of your own products! How about bringing back the old insert thing, with one for the phone alone, and one with the beautiful leather case?

    1703 of 1999 people found this useful

  • 1.0 out of 5 stars

    Doesn't work with case (even Apple Leather Case)

    • Written by from Bluffton

    I assumed this dock would play nice with the 5s and its new case ... I was wrong.

    It's a tight fit without a case, but definitely will not accommodate even the thinnest case.

    I guess this will gather dust in my junk drawer for the next few years ...

    128 of 159 people found this useful

  • 1.0 out of 5 stars

    Can't make phone calls with headphones

    • Written by from Saint Johns

    The headphone jack works on everything but phone calls. The dock is specifically made for a PHONE. Why wouldn't the headphones work when you're using it as a phone? Incredibly awful.

    121 of 148 people found this useful

  • 1.0 out of 5 stars

    Not compatible with any case

    • Written by from Newry

    This is useless if you keep your phone in a case. Even my thin case doesn't have enough clearance. At least apple was nice about letting me return it, earning one star.
    When I was returning it I was told I couldn't buy any dock that was compatible with any case!

    114 of 148 people found this useful

  • 1.0 out of 5 stars

    No Volume Control

    • Written by from STERLING

    While this doc is sleek there is no way to adjust the volume when the phone is docked. The volume control on the phone is disabled when docked. Totally unable to use it to listen to music at my desk. Called the Apple Support and was on the phone for 27 minutes. They were unable to find a solution and in fact "disconnected" me.

    101 of 130 people found this useful

  • 1.0 out of 5 stars


    • Written by from Brunswick

    If you want to have a case on your iPhone, don't buy this dock! An iPhone wrapped in a layer of cling film would be hard pressed to fit into the dock! I am glad I didn't buy that $39 leather case as well. Very poor product design and a complete waste of money!

    83 of 106 people found this useful

  • 1.0 out of 5 stars

    great idea, Poor execution

    • Written by from Miami Lakes

    the angle is too vertical, it should angled slightly more to use with comfort while its on the dock. The touch ID sensor is partially covered by the dock which makes unlocking the phone while on the dock almost impossible. and i have to hold dock with one hand and take out the phone with another, the dock should be heavier or easier to take out. I am unfortunately returning the dock.

    65 of 75 people found this useful

  • 1.0 out of 5 stars

    Doesn't work with Apple's own case.

    • Written by from Tulsa

    I know at least one other reviewer has said this, but the dock will not work if you have the leather case on. In addition the case is designed so you wouldn't want to be taking it on and off.

    To put it mildly this is ridiculous, and I am ticked off royally.

    61 of 81 people found this useful

  • 1.0 out of 5 stars

    Not compatible with iPhone 5S Leather Case

    • Written by from Tomball

    Purchased Apple dock and Apple case, but they do not work together. The phone will not fit on the dock when the case is on the phone. Returning the two docks we purchased. Pathetic, Johnny Ive. Pathetic.

    63 of 86 people found this useful

  • 1.0 out of 5 stars

    Horrible design but fits 5-5S

    • Written by from columbus

    OK, first I took the plunge and purchased the 5C dock to go with my new 5S, reason being because I knew it was a little larger than the actual 5S dock, obviously wanted to see if the

    5S with a slim case would fit. However like all previous reviews for both docs, NO CASE can be on the phone for it to fit in the dock.
    Second the dock is quite cheap, like a piece of thin plastic and very un-apple like, not worth $29.99 so I returned it.

    Although Apple makes great hardware and IOS, their accessory line is not so great. I am not quite sure who is designing these docs or accessories but they need to take a few tips from Twelvesouth.

    48 of 63 people found this useful

  • 1.0 out of 5 stars

    Everyone at Apple should be embarrassed.

    • Written by from Fargo

    This is the worst Apple product I have ever used.

    1. It is too light. You can't simply lift the iPhone up, you have to hold the dock down with one hand and wiggle out the iPhone with the other.

    2. The front of the dock blocks the home button. Because of this it is difficult to use Touch ID to unlock the device. It is also more difficult to use the home button in regular use of the phone.

    3. There is no support behind the phone, just the cutout at the very bottom (that causes point 2.). In combination with point 1., the dock and phone tend to slip and totter all over the place when you push the home button or tap the screen. It does not inspire confidence.

    4. Speaking of the cutout, it only fits an unsleeved or uncased phone. No matter how thin your case, no matter if you are using Apple's own cases, the phone will not fit unless it is bare.

    5. It loses support for the Apple Remote compared to previous Apple iPhone docks.

    6. It disables the audio controls on the iPhone. This, combined with point 5. means I have to stand up and walk across the office to adjust volume since I have this plugged directly into a pair of powered bookshelf speakers & sub instead of a receiver.

    7. And not only does it disable the audio controls, it pumps audio out of the 3.5mm "Line Out" connector at 100% volume. Make sure you have speakers or a receiver that can handle this ridiculous signal. My THX-certified Klipsch Promedia 2.1 system in my office cannot handle it. Turning its volume knob more than a fraction of a degree from mute results in ear bleed-inducing volume.

    This poorly-designed product fails at every single thing a dock needs to be good. It is simply terrible. Shockingly terrible. The iPhone 5s is a masterpiece of design. It is one of the best things I have ever owned, it's one of my favorite things to use. To have one of its accessories be this bad is a tragedy, an embarrassment. Shame on Apple for letting this product be sold under its name.

    22 of 24 people found this useful

  • 1.0 out of 5 stars

    Returning to Apple

    • Written by from Seattle

    I will be returning this dock to Apple. As other reviewers have indicated, this does not work well with the new iPhone 5s. The main reasons I'm returning are:
    1. When docked, the front edge of the dock covers the bottom edge of the fingerprint sensor making it impossible or at the very least, challenging to unlock the phone using your fingerprint.
    2. When docked, the volume controls are disabled. I listen to music at work, so typically will dock the phone and plug the earpods into the audio jack on the back of the dock. At that point the volume control on the iphone screen as well as the volume control on the earpods do not work.

    Will consider buying in the future if Apple can get the volume control issue resolved.

    19 of 24 people found this useful

  • 1.0 out of 5 stars


    • Written by from Albertville

    The dock is useless if you have a case. Even if you have the Apple leather case that is made for the phone! The phone only fits in the dock WITHOUT a case on it. How dumb is that?

    23 of 33 people found this useful

  • 1.0 out of 5 stars


    • Written by from Falls Church

    I should have read reviews. I bought the apple leather case, now phone will not fit in the dock. So disappointed. Apple should make a dock to fit an Apple I phone 5S with Apple case.

    19 of 27 people found this useful

  • 1.0 out of 5 stars

    Not worth it.

    • Written by from Miami Beach

    I was looking forward to this product, and bought it with my new iPhone 5S without a blink.
    I used an Apple dock for my iPhone 4 at work and loved it, now here is why this new dock is not worth it:

    1. (bad) I used to grab my iPhone 4 single handed, quickly, easily. With this dock and the lightning connector, you need to weight on the dock with one hand and pick your phone with the other

    2. (worse) the previous dock was designed to leave full access to the home button, this one makes it very cumbersome. Specially with Touch ID.

    3. (worst) when docked, the iPhone 5 earphone jack is obstructed (as are the mic and speaker), and although this dock has an Audio output for music and video, it doesn't work with the phone application !!!!! I use my phone at work for long conf calls and need my earphone. It worked great with my previous dock, but now I need to undock, plug my earphone, then unplug my earphone and dock it back.....

    In the end this dock "works" but it doesn't deserve the Apple logo, and is definitively not worth the price. Forget about it.

    15 of 21 people found this useful

  • 1.0 out of 5 stars

    Utterly disappointed

    • Written by from Peoria

    I was very excited to purchase this dock for my phone in the store. The rep at the store didn't have much knowledge about the product and wasn't able to adequately answer my questions. Regardless, I still purchased it with hopes of absolute bliss. First and foremost, this product does not work with a phone that is in any case. I had to continually remove the case just to set my phone in the dock. That got old VERY quick. Secondly, the dock is very light weight and any time I tried to remove the phone from the dock, I had to actually pick up the dock to and pull it off. Lastly, the dock sits perfectly to interfere with the Touch ID functionality. Overall, this is not worth purchasing and I returned mine to the store. Frankly, I'm disappointed that Apple would have such a product. This is not the norm for Apple, and I hope they revisit this product soon.

    11 of 14 people found this useful

  • 1.0 out of 5 stars

    Hardware-software coordination? Let's try accessory coordination

    • Written by from Greensboro

    So I've got to take the 5s out of my new Apple leather case to put it in the new Apple dock?? I feel like an idiot.

    13 of 18 people found this useful

  • 1.0 out of 5 stars

    Another Sign of Apple Losing Direction

    • Written by from Wellington

    This dock for the iPhone 5s loses important functionality over previous docs.
    1.Home Button partially covered.
    2. Cannot control audio on phone when listening to it (unbelievable that apple made that mistake.)
    3. Does not fit with cases.

    If we take this dock, and consider what has happened to keynote and pages (the new versions) it appears apple is becoming sub par to it competitors.

    13 of 18 people found this useful

  • 1.0 out of 5 stars

    No good if you have a case on your phone

    • Written by from McKinney

    Like most complaints mine is also regarding the sheer stupidity that one must remove a case -- even an apple one -- to fit the phone in the dock. I wish these people would have thought about this before releasing this product, or at least released two versions of the dock - one for using with a case and one without. How can they expect one to remove the case every time someone needs to put the phone in the dock?

    12 of 16 people found this useful

  • 1.0 out of 5 stars

    Does Not Fit With Any Case Not Even The Ones Sold By Apple

    • Written by from Saint Peters

    I liked the idea of this product; finally one that seam like it would be worth having, like the connector for the speakers. The Issue was that the phone would not fit with the Apple case on and with any other case for that matter. GREAT IDEA, big miss. I had to return mine. SO MUCH FOR AN INTEGRATED FUNCTUNAL DESIGN. BETTER LUCK NEXT TIME! and yes I returned it.

    14 of 20 people found this useful