• 1.0 out of 5 stars

    Serious mechanical issues inserting discs. Scratched them!

    • Written by from GILFORD

    Bought the Apple USB Superdrive in late 2014 to go with my new iMac 27". I found after only several uses it had serious mechanical issues accepting discs. I only used the superdrive several times and now won't work. I used it twice for software installation, and once to a burn disc. I had trouble inserting the disc to be burned, and then had terrible trouble inserting any more discs. Seems like it has serious mechanical issues or just wouldn't read discs. The last attempt left the blank disc that I tried to burn scratched and unusable. Tried inserting more discs and it just kept scratching them! I could understand two years or so down the road this happening, but not straight out of the box. Now I have to figure out how to either return it, or get it fixed. Pain!!!

    96 of 98 people found this useful

  • 1.0 out of 5 stars

    usb superdrive with macbook pro with retina display

    • Written by from Round Rock

    I tried to install a cd into my new usb superdrive and nothing comes up on my screen. I cannot eject my CD from my files option or command E. I cannot move a cd icon to my trash icon because no icon appeared in the first place. Theres no way to get my cd out and the drive doesnt even work.

    112 of 130 people found this useful

  • 1.0 out of 5 stars

    Superdrive not so super

    • Written by from Singapore

    brand new from the box. Wanted to burn a video I made on iMovie. Placed my DVD in, half way through burning, it failed. And now it doesn't eject my CD. I have tried it hundreds of times. Given up. This is a rubbish product. Wake up Apple.

    96 of 99 people found this useful

  • 4.0 out of 5 stars

    It is what it is.

    • Written by from Rochester

    I wish it had blu-ray capability but it otherwise works fine.

    123 of 154 people found this useful

  • 2.0 out of 5 stars

    Not Good For Apple

    • Written by from Dayton

    It seems to spit out about 50% to 60% of the DVDs and CDs. Some of the discs were brand new and the others were close to perfect. I bought a different, cheaper drive and haven't had a problem.

    107 of 123 people found this useful

  • 1.0 out of 5 stars

    Worst apple product available.

    • Written by from Minnetonka

    I've never written a consumer review but this SuperDrive is absolutely horrible. I purchased this with my Macbook air and just a week after owning it, it no longer reads disks. I've tried troubleshooting the problem online, but to no end. Absolutely atrocious product.

    92 of 95 people found this useful

  • 1.0 out of 5 stars

    spins but won't eject cd

    • Written by from auburn

    It is only the 2nd time I've used it! I ripped some MP3s from a CD to my MacBook Air. It worked fine. But when I went to burn the MP3s to a CD using the USB Superdrive it got part way then gave me an error and wouldn't complete nor eject. I have tried everything to eject it (short of taking it apart). When I plug it in it spins around and makes noise, but doesn't recognize anything is in there. Which is why I suspect it won't let me eject it. So not sure what to do now. I would suspect a manual eject function would be helpful.

    97 of 105 people found this useful

  • 5.0 out of 5 stars

    Good solid drive

    • Written by from Stettler

    Have used a few other DVD/CD burners but find Apple's USB SuperDrive to be a very reliable unit in comparison. It may not be the fastest burner out there, but it's reliability more than makes up for it.

    100 of 114 people found this useful

  • 1.0 out of 5 stars

    Don't buy

    • Written by from Long Island City

    Every CD I played or imported into iTunes had skipping glitches. Not worthy of the Apple name. Apple was useless when I called them about it.

    91 of 97 people found this useful

  • 1.0 out of 5 stars

    Awful

    • Written by from Fort wayne

    Every DVD I try to play says that it not supported. Bought this with the MacBook Pro Retina and extremely disappointed. Waist of money.

    106 of 127 people found this useful

  • 1.0 out of 5 stars

    Fragile

    • Written by from San Jose

    It is sleek looking, and matches the MacBook Air, but I'm on my 4th unit after being replaced repeatedly under the MBA AppleCare in the past 2years. One replacement came DOA. It won't accept DVDs just spits it out. When it does accept the disc, DVD Player can't play it.

    Unit stays home most of the time and when in transport, carried in its original shipping foam-encapsulated box. Still fails after few use.

    There must be other portable USB SuperDrive that works on a Mac that is far more reliable. Get those instead, and give up the sleek looks. This model is junk.

    89 of 96 people found this useful

  • 1.0 out of 5 stars

    Super drive keeps skipping!

    • Written by from roseville

    After i load my Music CD's , and try to play back The Songs all skip and miss beats on every cd if have tried!

    84 of 88 people found this useful

  • 1.0 out of 5 stars

    Super Drive Super Bad!

    • Written by from Bethesda

    This super drive looks great but does not work well.
    I have tried to use it to install two different programs for the Macbook Pro Retina (Parallels Desktop 7 and Microsoft Office). In both cases, the drive refused to install the programs. And once the disk was in, it did not eject right away (there is no eject button, and using the Finder eject option does not work reliably). The only thing that works is to shut down the laptop and try again various software options for ejecting the disk. And if you insert a disk that is not correctly formatted, good luck!
    Overall, this is a poorly designed product, which is surprising coming from Apple.

    128 of 176 people found this useful

  • 1.0 out of 5 stars

    Ate its first disk and won't eject!

    • Written by from Medfield

    Awful experience with the drive, just terrible. There's no way to force eject a stuck disk without opening the case and that would void your warranty.
    So it has eaten the first disk put into it, and there's no way to get it out.

    79 of 81 people found this useful

  • 1.0 out of 5 stars

    Slow and Never Will be Convenient

    • Written by from Newport News

    I can understand Apples decision to eliminate the SuperDrive from the laptop line. It allows them to make thinner and lighter laptops. But eliminating the SuperDrive (and actually never offering a Blu-Ray drive) was ridiculous. There is no reason for them to eliminate the SuperDrive from the iMac line other than to save a few $$ and sell external drives at a much higher cost to consumers.

    I was forced to purchase the external SuperDive because I still need access to CD's & DVD's. The external USB SuperDive is noticeably slower than built in drives. It takes longer to read, probably because it's a USB connection. Instead of having a clean desk with just a power chord now there this external drive sitting there taking up space and taking away from the clean look.

    As a result of Apple eliminating the SuperDrive from the iMac line we have not purchased a new iMac in three years (I own a small company with 14 employees, all using iMacs). Instead we are now purchasing used iMac (2011 models preferably) on craigslist and eBay.

    In fact, I'm writing this review with a 27" iMac that I purchased on craigslist. I know Apple is enjoying a lot of success, but as far as I'm concerned we won't be buying any new iMacs any time soon. One last point, Apple says it eliminated the SuperDrive and were able to make the iMac really thin along the edges, but the truth is the new iMac are fatter in the back. I like the 2011 design iMacs more. In this case thinner is most certainly not better.

    94 of 111 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Atlanta

    This is an awful product I have purchased my second apple super drive within 2 yrs , the CD get jammed quite frequently.
    Overall this is a poorly designed product which is disappointed from apple.

    83 of 89 people found this useful

  • 1.0 out of 5 stars

    B.A.D. Do not buy..

    • Written by from Moses Lake

    I switched from a PC to Apple with a Mac mini, then realized I wanted to watch DVDs and I did not have a disc drive. So I bought the Super Drive external player and it worked OK for a few months but has now become unresponsive. Today I put a disc in to play and it did not respond and I was unable to eject the disc. Completely dead. Now Apple support says I have to get an exchange, at my expense, and I will lose the disc I put in it to play. Lovely. As usual this seems to happen just outside warranty coverage and we the customer is left holding the bag for an inferior product. I am shopping for a non Apple DVD player that has actual controls and external power. Do not buy this product !!!

    81 of 86 people found this useful

  • 5.0 out of 5 stars

    Great peoduct

    • Written by from La Canada

    Great product. It does its job and does or well.

    Would habe loved it even more if it was blu ray capable and had an ejection button

    92 of 108 people found this useful

  • 1.0 out of 5 stars

    Problematic Right Out of the Box

    • Written by from Hammonton

    I bought my external SuperDrive last week and cracked it open today to rip audiobook CDs into my iTunes library. Much to my great aggravation, this "Super"drive couldn't rip CDs until each disc was re-inserted multiple times and/or I repeatedly plugged/unplugged the USB connection on the drive. Through most of my adult life I've been such a huge proponent of Apple products and have owned multiple computers/iMacs/MacBooks over the years (along with multiple variants of iPods, iPhones, Time Capsules, etc). So for an Apple product to not work properly out of the box is both surprising and, based on my prior history with their products, entirely disappointing. This review is based on the drive I currently have on hand. I will return this POS tomorrow and see what happens. If so, I will write a new review. But for now, if I could give this thing a zero stars I would.

    108 of 141 people found this useful

  • 5.0 out of 5 stars

    Glad i purchased this

    • Written by from SAN DIEGO

    I was really skeptical about getting this after reading the negative reviews, but I needed it, so I went and purchased it today to install Parallels and Windows 8 on my rMBP.

    The installation went without a hitch, and it's not as slow as a lot people who reviewed the SD said it was.

    I'm glad I went with this despite the negative reviews.

    86 of 100 people found this useful