Customer Reviews and Ratings

3.0 out of 5 stars

Based on 133 reviews

  • 1.0 out of 5 stars

    Misled - no blueray shame of Apple salesperson

    • Written by from Litchfield Park

    92 of 204 people found this useful

    When buying my USB Superdrive at the apple store, I was told it does DIVs and CDs. I said I wanted to watch movies - who does own a mixture of regular and blueray DVDs.
    Silly me - I forgot to specifically ask about blueray. Who in this day sells a drive for over $80 (with taxes) without blueray. I should have purchased the other brand at BEST BUY, but I wanted to support my local Apple store.

    The sales person shoulld have told me, they claim to be the experts. He made a point of stressing I could not return it, it was only covered under warrenty. He lost my business, I will now shop at BEST BUY or the store in the mall.

    Was this useful? Misled - no blueray shame of Apple salesperson

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  • 2.0 out of 5 stars

    Needs Blu-Ray

    • Written by from Brampton

    131 of 167 people found this useful

    It's convenient and necessary seeing that most macs are loosing optical drives but it's about time apple adds blu-ray support.

  • 4.0 out of 5 stars

    Drive is dependent on disk?

    • Written by from Mississauga

    66 of 74 people found this useful

    Yesterday I rated the drive 1 star. I put in an HP DVD-R 16x with LightScribe disk and it refused to recognize the disk at all. Total fail. I tried several known virgin disks.

    Today I bought some Memorex DVD+R 16x disks and popped one in and it worked perfectly first time. Not the fastest drive in the world (limited to 8x on my system) but like all Apple stuff, it just worked, no fiddling with man pages!

    Wonder if it is the minus R that is the problem, or the Lightscribe, or something else?

    However, if you have a DOA drive as mine was, I suggest putting in a new, vanilla +R disk.

    Was this useful? Drive is dependent on disk?

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  • 5.0 out of 5 stars

    Very usefull.

    • Written by from miami

    59 of 71 people found this useful

    This is a very usefull product, especially for people who have a mac book air without a disc incertion. :)

  • 2.0 out of 5 stars

    Bad idea with the cable

    • Written by from Modesto

    80 of 84 people found this useful

    It works good but what a bad idea with this cable sticking from the back of the unit.If you want to carry this unit be prepared that the cable will break .I already replaced one under warranty and after 2 months another broke down.

  • 5.0 out of 5 stars

    Perfect!!!

    • Written by from TwentyNine Palms

    71 of 80 people found this useful

    Even after reading some of the reviews, I bought the superdrive, plugged it in and found it works perfect on my 15' Mac Book Pro Retina Display. I find the cord a perfect length and have had no issues with any disk ejecting, this is a great product that is fast, simple to use, and works as advertised.

  • 2.0 out of 5 stars

    Stuck after 20 uses

    • Written by from Petoskey

    101 of 110 people found this useful

    My "superdrive" has eaten a music CD. It won't read and won't eject. I expected a lot more from an apple product!

  • 5.0 out of 5 stars

    It's great!

    • Written by from Highland Park

    49 of 54 people found this useful

    I brought the SuperDrive for my Mac mini 2011 model. It works just great.

  • 4.0 out of 5 stars

    The SuperDrive has been a work horse

    • Written by from Ottumwa

    61 of 64 people found this useful

    I purchased my SuperDrive at an Apple Store shortly after I received my 15" MacBook Pro with retina display. All of my music was on a 6 year old MacBook and Apple wanted me to leave both of my laptops at their store for 24-48 hours to get the music transferred. I didn't really want to be without my machines. I had a little time on my hands (I am retired) so I decided to load all of my music CD by CD. The SuperDrive performed nearly flawlessly. It took a couple of days but I got it done! I synced all of the remaining music from my iPhone. I did have some disc ejection issues, but it was always a slightly warped disc. When I loaded Office 11 it took me a while to locate the eject command in Office, otherwise the disc would still be in the drive. It would be nice to have an eject button on the SuperDrive.

    Was this useful? The SuperDrive has been a work horse

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  • 2.0 out of 5 stars

    Not worth the money.

    • Written by from Soldotna

    120 of 136 people found this useful

    I am a new Apple computer user, and I purchased a MacBook Air. I watch a lot of movies on my computer, and to play them, I purchased The USB Superdrive because I am a strong supporter of Apple products. This product did not live up to Apple quality. For movies, this device is extremely difficult to use. If the movie has a scratch on it, the entire computer will freeze and their is no easy way to eject the CD from the drive. Without a external eject button, it is hard to safely remove the disk. For the price, it's not worth the hassle.

  • 2.0 out of 5 stars

    Deceptive Product description

    • Written by from Nelson

    143 of 162 people found this useful

    The drive itself works fine, IF you have the correct computer. I purchased it for use with my Mac mini--which it claims to support. However, it only supports the NEWEST mac mini, the one with no internal optical drive. I spent 30 minutes online with an Apple support tech who tried hard to get my older Mac mini (which reads DVDs but can't write them) to work with the drive, which it recognized but would not use. Apparently no one told support about the new superdrive firmware that disables it when it detects ANY optical drive in a Mac mini.
    So if you're buying a NEW Mac mini, go ahead with this device. But DO NOT BELIEVE THE PRODUCT DESCRIPTION THAT SAYS IT WORKS WITH "THE MAC MINI"--it only works with SOME (i.e. new, optical-diskless) Mac minis.
    I've sometimes been upset at Apple design decisions (remember the Apple ///? The Macintosh Portable?) but this is the first time I've been burned by DECEPTIVE product descriptions.

    Was this useful? Deceptive Product description

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  • 2.0 out of 5 stars

    Didn't last long

    • Written by from Walla Walla

    133 of 148 people found this useful

    I only played about 30 DVDs on this before it died. Set aside about $3/DVD for its replacement.

    Since durability is the most important factor, two stars is all I can justify despite its typical Apple awesome appearance and minimalist design.

  • 5.0 out of 5 stars

    Cutting Edge Design & Usability

    • Written by from St Petersburg

    62 of 65 people found this useful

    Just bought a Mac Mini a few weeks ago and knew I would need the companion superdrive to compliment the rest of my set up, it worked flawlessly when i plugged it in and has been working flawlessly ever since. i wish the cord was a little longer but it was never a deal breaker for me. I have it set up with my Mac Mini, Apple TV, a set of Bose speakers and my 32' HDTV, wireless keyboard & magic mouse.

    Why people are having so many negative issues I can't understand, but for me......it's a
    'Winner'!

    Was this useful? Cutting Edge Design & Usability

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  • 1.0 out of 5 stars

    Bought along with Macbook retina

    • Written by from San Francisco

    91 of 102 people found this useful

    do not buy this product.
    it doesn't reliably reject discs,
    no strategy consistently works to solve it.
    sometimes it rejects the disc upon shutdown, but usually not
    you can't tell whether there's a disc in there or not
    sometimes a disc will show up by disc name as if it were a drive
    sometimes the superdrive will show up as a device, even if there's a disc
    either way it shows up, if it does at all, sometime the disc can't be ejected
    it doesn't work with a hub
    the cord is too short
    it drains the battery very fast, even if its not being used
    Technical term for this device is TPoS. Do not buy.

    Was this useful? Bought along with Macbook retina

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  • 1.0 out of 5 stars

    DOES NOT WORK!!!!

    • Written by from Tulsa

    83 of 92 people found this useful

    I just bought a 15" macbook pro retina display along with the USB superdrive.
    When I tried to play a DVD movie, the app quit by itself.
    I've tried using Apple DVD Player, VLC, and MPlayerX. Same results for all 3 apps.
    PLEASE HELP!!!!!

  • 5.0 out of 5 stars

    Works Great without ANY Problems!

    • Written by from Merced

    68 of 74 people found this useful

    Purchased this drive to install Win7 on my new 2012 MacBook Air with Mountain Lion on it and was quite a bit hesitant after all the negative reviews of it but I knew I needed it for what I had to do. Anyway got it in the mail today and all I can say is things went perfectly from the start to finish without a single problem. Maybe a small bit of humming and viberation while I had it sitting on a mouse pad when it was installing Windows from my Windows Disc. After Win7 was done and installed I then ejected the disc from Win7 OS and rebooted back to Mountain Lion for the burning of a DVD with the Drivers & Update support for my Windows that I installed. Well I followed all the prompts, installed my blank DVD-RW to have the content burned to Disc and that perfectly fine as well, with no problem what so ever. I then shut down from Mountain Lion, booted back into Windows and inserted the new Disc that was just burned with the Driver & Update support and that too went perfectly fine and really quite well. I have nothing to complain about at all about the USB Driver other than it does what it's suppose to do without any problems at all (For me anyway). Maybe these drives could be a luck of the draw on if you get a perfectly working one or a lemon one but I can't see or understand why so many people seem to be having trouble with them.

    Oh and for the people mentioning the cable being a bit on the short side I personally find it being perfectly fine and also gives a good fair amount of space for the drive and Notebook when paired together. A cable any longer would just be a plain eyesore and would leave alot of unnecessary clutter around the work area.

    I gave this review a FULL 5 STARS after it's great functionality & workmanship.

    Was this useful? Works Great without ANY Problems!

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  • 1.0 out of 5 stars

    Won't work with Mountain Lion and DVD Player 5.6

    • Written by from Brampton

    94 of 99 people found this useful

    Bought this with my new MacBook Air. Will not play any DVD, commercial or homemade. DVD Player crashes every time. Hoping Apple solves this with a software update. Forums are full of people with same problem. Not ready fro prime time.

    Was this useful? Won't work with Mountain Lion and DVD Player 5.6

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  • 5.0 out of 5 stars

    Works Great

    • Written by from Laurel

    42 of 44 people found this useful

    It lets me play and burn cds and dvds on my Macbook Air. That's all I expected from it.

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Atlanta

    59 of 62 people found this useful

    This is an awful product I have purchased my second apple super drive within 2 yrs , the CD get jammed quite frequently.
    Overall this is a poorly designed product which is disappointed from apple.

  • 5.0 out of 5 stars

    Works good

    • Written by from sandston

    41 of 45 people found this useful

    Works great for me . Not sure why people complain about the usb cable length. If it was any longer It would be in the way more than anything.