• 1.0 out of 5 stars

    Faulty Unit

    • Written by from GREEN VALLEY

    I bought an Apple USB SuperDrive one week after purchasing a new iMac in order to install new software for my business since the new iMac's do not have a CD/DVD drive. The USB SuperDrive does not work. I insert a disc, it makes a few whirring sounds, then spits out the disk. I have tried it with multiple discs with the same results. It looks as though other users have had the same experience.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    never buy it

    • Written by from amman

    it stopped ejecting after the third cd

    13 of 16 people found this useful

  • 1.0 out of 5 stars

    Garbage: ZERO STARS

    • Written by from Lethbridge

    Got one; wouldn't play or even read any disc. Had it replaced.
    Just tried replacement: same results.
    This thing just makes a whole bunch of noise and then spits the disc out. Total waste of my time and money.
    Tried DVD, DVD-R, CD, CD-R. nothing is readable.

    20 of 24 people found this useful

  • 1.0 out of 5 stars

    Short life span

    • Written by from Rockville

    Mine worked for a year and a half. I tried to rip a DVD once and it stopped working meaning it would not accept any DVD after that. Not buying an Apple DVD player anymore. Buy a cheap $30 instead.

    33 of 37 people found this useful

  • 1.0 out of 5 stars

    Apple superdrive

    • Written by from Byron

    Apple superdrive will not work with a powered USB hub. I am an inclined plane wrapped helically around a common axis.

    37 of 68 people found this useful

  • 1.0 out of 5 stars

    Superdrive not working

    • Written by from SAUSALITO

    Does anyone care at Apple that this is not working. Used twice, got a new computer went to used the superdrive and it said no can used (dead). Ok guy lets get something that works and or take this thing off the market as you do not have this thing working for all the great Apple customers. Let's get it corrected and make it work every time it's needed. Sorry but this thing is wrong

    39 of 48 people found this useful

  • 1.0 out of 5 stars

    Power hungry and unreliable

    • Written by from Albuquerque

    This drive works only when plugged directly into your laptop. I tried using a double-headed USB cable into a POWERED USB hub, giving it 2x the normal power of any USB thumb drive or hard drive. It still produced the error of "The attached USB Device needs more power."

    It only plays DVD, not Blu-Ray. And it doesn't even play DVDs well! It is very poor at skipping over any scratches or glitches on the disk. Other players work fine with my DVD movies. Not this one. Absolute junk. I am returning this product.

    51 of 59 people found this useful

  • 1.0 out of 5 stars

    Don't buy

    • Written by from Long Island City

    Every CD I played or imported into iTunes had skipping glitches. Not worthy of the Apple name. Apple was useless when I called them about it.

    59 of 63 people found this useful

  • 1.0 out of 5 stars

    Don't buy

    • Written by from brookline

    I don't know if the problem is the hardware or the drivers. I've used this drive less than 2 dozen times with my macAir. if the macAir goes into sleep mode, this drive does not wake up -- or maybe it does after 10 min, but I didn't want to wait. In addition, when trying to wake up, the file finder does not show the drive and getting a disk to eventually eject is difficult. All in all -- a sleek package for a crummy product. If I could, I'd give it no stars.

    37 of 40 people found this useful

  • 1.0 out of 5 stars

    Very Disappointing

    • Written by from Ste-Julie

    I thought that buying an Apple product, it would be durable and be user friendly! Wrong!!!! First of all, it does not have no eject button on the SuperDrive. Also, when I played burned cds, the songs skips!!!! I was very disappointed in this product but I have to admit, no hassle at the Apple Store to get my reimbursement.

    40 of 41 people found this useful

  • 1.0 out of 5 stars

    B.A.D. Do not buy..

    • Written by from Moses Lake

    I switched from a PC to Apple with a Mac mini, then realized I wanted to watch DVDs and I did not have a disc drive. So I bought the Super Drive external player and it worked OK for a few months but has now become unresponsive. Today I put a disc in to play and it did not respond and I was unable to eject the disc. Completely dead. Now Apple support says I have to get an exchange, at my expense, and I will lose the disc I put in it to play. Lovely. As usual this seems to happen just outside warranty coverage and we the customer is left holding the bag for an inferior product. I am shopping for a non Apple DVD player that has actual controls and external power. Do not buy this product !!!

    55 of 59 people found this useful

  • 1.0 out of 5 stars

    after a few months won't work

    • Written by from Brooklyn

    I have to say that this product is bad. I started using in it with iMac 2012, because this computer doesn't come with a DVD drive. I give it a try. After a few months stop working, showing the message the device needs more power or connect to power cord.
    I brought it to the Apple store and guess what it works on a Macbook air. The genius guy told me that might be the computer, also told me that I have to unplug any USB connection to see if this works. No luck.

    55 of 59 people found this useful

  • 1.0 out of 5 stars

    Junk!

    • Written by from Reno

    It wasn't cheap and didn't last very long. It no longer reads any discs. Piece of junk. Don't buy!

    60 of 63 people found this useful

  • 1.0 out of 5 stars

    USB Super Drive Bad

    • Written by from Ingelheim

    The drive is not recognized by the newest macbook retina pro. It doesn't eject the CD.
    The drive is heavy , has no extra functions and is unreliable. Period !

    78 of 83 people found this useful

  • 1.0 out of 5 stars

    spins but won't eject cd

    • Written by from auburn

    It is only the 2nd time I've used it! I ripped some MP3s from a CD to my MacBook Air. It worked fine. But when I went to burn the MP3s to a CD using the USB Superdrive it got part way then gave me an error and wouldn't complete nor eject. I have tried everything to eject it (short of taking it apart). When I plug it in it spins around and makes noise, but doesn't recognize anything is in there. Which is why I suspect it won't let me eject it. So not sure what to do now. I would suspect a manual eject function would be helpful.

    79 of 85 people found this useful

  • 1.0 out of 5 stars

    GARBAGE

    • Written by from Jackson

    Returned first USB Superdrive because it simply did not work. The second USB Superdrive does not recognize the CD/DVD. Returning tomorrow.

    89 of 97 people found this useful

  • 1.0 out of 5 stars

    Piece of absolute garbage

    • Written by from Oakland

    If I could give this not superdrive no stars, I would. I'm on my 4th one and it doesn't work properly. The first two just stopped working after about sic=x months. Half the time, the Mac doesn't recognize the superdrive when you plug it in. Half the time it doesn't recognize the DVD. When you're using the superdrive to play a DVD and you plug the Mac into a power source, you get a player error message and it crashes. You unplug the superdrive it and plug it back in and nothing. The Mac doesn't recognize the player and you can't eject the DVD by any method.

    101 of 109 people found this useful

  • 1.0 out of 5 stars

    No Manual Eject Button!

    • Written by from Hopkinton

    Have a brand new (Sept. 2013) MacBook Air and Apple USB Superdrive.
    Cannot eject the DVD from the drive. "Eject DVD" in "Controls Menu" is greyed out.
    There is no way to manually eject he DVD; no eject button, no pin hole.
    Lousy design !!!

    117 of 129 people found this useful

  • 1.0 out of 5 stars

    Really ?!

    • Written by from Tucson

    By far the weakest apple product I have ever owned. If it was just bad outright it would make some sense, but it infuriatingly all over the map. Works rarely, then won't read disks, but then will with restart, but then stops after 2 disks. Every glitch is a time sucker because it struggles with a disk for long periods unsuccessfully , while refusing to respond to stop or eject commands. Looking online reveals a host of problems with this piece of hardware. Inexcusable as optical drives are such a mature technology.

    116 of 125 people found this useful

  • 1.0 out of 5 stars

    Shameful performance. Disgraceful product.

    • Written by from San Francisco

    I have already had two replacements for this product. The original was DOA. The second lasted a week before dying. Four or five months later, the third is stuttering and spewing out faulty CDRs. Even when it successfully burns a disc, it takes at least five or six times as long as my other old drive from a different manufacturer.
    Looks nice, but is woeful. Reliability is zero. One cannot trust any CDR one burns with this machine. I have owned at least half-a-dozen external drives over the years, and none has been worse than this contraption. Atrocious. One star is almost too generous.

    112 of 122 people found this useful