Customer Reviews and Ratings

2.0 out of 5 stars

Based on 157 reviews

  • 1.0 out of 5 stars

    Poor Design

    • Written by from Prince George

    Ok so there are a lot of complaints about this power adapter coming detached way too easy and there are reviews saying quit complaining! Well I have had a Macbook Pro since 2006 and have updated 4 times and this new incarnation is the worst of them all. The magnetic connector was brilliant and saved my Macbook from being yanked off the table on many an occasion but this new one is very poor.
    In my opinion its the design, the power cable comes straight out from the port instead of a 90 degree angle and this plus the weight of the cable is enough to make it detach very easily. Like other reviewers mine will detach just by moving my Mac, I am a huge Apple fan and love their designs but this one is a mistake, they need to go back to a cable that is angled from the port so it will stay connected but still come dislodged when the cable is yanked with enough force. Come on Apple read these reviews and tweak the design and make my retina Macbook the best laptop I have ever owned again!!

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Why the downgrade?

    • Written by from Newton

    Falls out all the time. Bring back the old version!

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Bad charger connection

    • Written by from Travers city

    After only 3 months of use. The charger now falls out when resting on a desk and charging. The magnet cannot support the weight of the cord. I have to jiggle the the connector around for it to make a proper connection. I'm afraid this action will lead to a poorer and poorer connection because the connector does not fit as tightly as it first did. I hope I can still charge my computer a year from now. I otherwise live the computer but if I can't charge it what is the point. When I first bought it the connector was very difficult to pull out. Now that gravity is pulling it down and out I wonder if the problem is the type of metal the computer is made of. It seems to me the part where the connector goes in is looser and this is causing the problem. The magnet required a bit of a tug to remove in the beginning and this may have caused damage over time.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Fix The Problem!

    • Written by from Fayetteville

    Ever since getting my Macbook Retina the charging port cord falls off way, way too easy. This isn't my first Macbook and my others don't do this. It falls off just by moving it from one spot on my desk to another without touching the cord, that is how sensitive it is. I fear that this problem will eventually make the charging port bad because of having to plug back in the charging cord every time I move, thus reducing the life of the Macbook.

    I would say "expect this with a first gen product" however Apple holds themselves to such high standards and attempts to show that they are elite, so I'm holding them to that. This shouldn't be an issue and for over $2800 dollars you would expect any problems to be fixed before releasing a product to the public. You can't say Apple didn't know about this problem before releasing it. I smell another class action lawsuit on the charging ports on these Retina laptops!

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    Falls out CONSTANTLY

    • Written by from Dallas

    Charger falls out constantly!!!! The magnet is incredibly weak. Please fix this! Bring back the old charger!

    10 of 13 people found this useful

  • 1.0 out of 5 stars

    Serious Design Flaws, Awful Quality

    • Written by

    I recently got a MBPR.THe computer is great but the connector is absolute junk.After a few months of use the connecter is frayed at the connection to the cord to the power adaptor.Plus a month ago the charger surged and destroyed the logic board in my computer.The lights did not flicker and nothing else surged so it was clearly the charger.The magnet connection is awful, Most of my family uses the original magsafe chargers in there computers and they work great.I can clearly see apple did not thoroughly test there product.I would recommend this charger to no one.

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Bring back MagSafe L, PLEASE!

    • Written by from SAN FRANCISCO

    I thought the trend was to miniaturize. What's up with the bulkier Magsafe 2?!? I gather that the hope is that if someone trips on the cord, it won't drag the MBP to the floor. The problem is that the connection is too strong laterally so it doesn't disengage when pulled laterally (which is when you want it to disengage), but too weak to remain attached when something lightly brushes up against it (which is when you DON'T want it to disengage). The L-connector was a much better design.

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    adapter falls out too easily

    • Written by from Winthrop

    agree with everyone else - if you sit with the laptop in your lap, the power adapter falls out with the slightest movement. no adapter on any MBP i've owned in the past has ever had such poor design. shame on apple!

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    Hate the "New" Adapter

    • Written by from Houston

    Absolutely unbelievable for a Laptop power connector to NOT stay connected when its on your LAP! Hello Apple, WHAT ARE YOU THINKING? Never had a problem with the old adapter. Why did you have to change it? What "benefit" do we get with this new adapter? Did you forget these laptops might not be used at a desk and people will need a power cable ATTACHED for extended use? This adapter is totally unacceptable! Is there a fix so we can actually use our laptops without holding the adapter with one hand or balancing everything "just right"?

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Frustrating

    • Written by from Hollywood

    Unless you put the Macbook Pro on a desk and plug it in you will find that this adaptor always comes unplugged with the slightest bump. I like to sit in a chair with the computer on my lap but if I plug it in the screen goes dim everytime the plug moves. I want another plug.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Hate the T shaped connector

    • Written by from Louisville

    Please bring back the L shaped connector. I don't know why Apple went back to this design; we always hated it on older macs and were so glad when they switched to the L shape. Hopefully this one will short out like all of our old ones did and we'll get a free replacement, and by then Apple will have come to their senses and gone back to the L shape.

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Apple: Bring Back the L-Shaped Connector, Please!

    • Written by from Albany

    I've been using MacBooks/Pros for many many years and this new MagSafe connector is a serious annoyance and major step backwards. As everyone here is saying, it can't stay in place during normal use as "laptop" computer, which means additional wear to the battery!
    Apple: please listen to your loyal customers and give us the choice of an L-shaped connector!

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Constantly falls off

    • Written by from ATTLEBORO

    the new charger does not stay connected. this must be corrected!

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    magnet useless

    • Written by from Redwood City

    this magnet is so weak just breathing hard will sever the connection. i can just shifting the laptop right now caused it to break connection. unbelievably bad.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    Falls out!

    • Written by from Nine Mile Creek

    The magnet is so weak that the weight of thin part of the power cord alone is sometimes enough force to remove the magnet. This really frustrates me as every time the cord falls out it is wasting a cycle of my battery's life. It would be great if this was remedied. and a new cable was to replace this one on a recall.

    11 of 13 people found this useful

  • 1.0 out of 5 stars

    Disconnects all the time

    • Written by from Laval

    Gets disconnected all the time. I've had a 2010 MacBook Pro for 2 years with the original MagSafe and it pretty much never got disconnected. This is a HUGE downgrade from the original.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    Falls off often!!

    • Written by from Mountain view

    Doesnt over heat like the previous one but falls off very often!! Do something!!

    13 of 15 people found this useful

  • 1.0 out of 5 stars

    I'd give it 0 stars if I could

    • Written by from EUGENE

    Not everyone has a cat; however, it's not unreasonable as a manufacturer to assume that many consumers have pats. That being said, I just bought the new MacBook Air that came with this power cord and the first night I had it my kitten chewed a couple spots on it and though no wires were broken or sticking out, the product no longer worked. I thought, ok maybe she did break a small wire and bought a new charger. I had it plugged in for 10 minutes before she snuck up and took one tiny nibble. It barely broke the plastic and the whole charger was rendered useless. Now, apple is not responsible for my kitten needing training, but she did the same thing to my iPhone cord and it still works fine! One minuscule puncture to this power cord and that's $80 down the drain, ridiculous! I'm sure this doesn't just effect pet owners, I'm sure a good kink in the cord over a little time or dropping an object on the charger's cord would completely ruin it if it cracks the cord at all. Very dissatisfied.

    11 of 21 people found this useful

  • 1.0 out of 5 stars

    Constantly falls off

    • Written by from Highland Park

    This new power charger is terrible, it falls out of the computer at the slightest bump, which happens all of the time with the t design. The older L charger has a stronger magnet and is less in the way, I wish they would change the design of this! It's absolutely the worst part of the MBPr!!

    17 of 18 people found this useful

  • 1.0 out of 5 stars

    MagSafe 2: The worst thing about Retina MacBook Pros

    • Written by from Marlborough

    My MagSafe 2 connector comes unplugged at least 3 times a day. It seems Apple has stopped testing their products. No one should have let this go into production. Two of my other Macs started crashing with new OSX releases. Then iOS 6 Maps. Why do faults like this keep happening over and over again in Apple products? It's no wonder that their stock has dropped 200 points in 3 months.

    10 of 10 people found this useful