Customer Reviews and Ratings

4.5 out of 5 stars

Based on 406 reviews

  • 1.0 out of 5 stars

    Watch out for Expiration

    • Written by from NANAIMO

    52 of 99 people found this useful

    My machine has died after 1 year of working flawlessly. No Lights on front, lights on back are still flashing away... Thank You once again Apply for a peice of garbage. If your going to purchase something for 200.00 try buying a long cord.. it will last longer than this hunk.

    My advice, purchase a router from your cable provider, atleast they support theirs 100% if failure as its their service. Thats where I will be heading.

    Cheers!

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Weaverville

    20 of 36 people found this useful

    This is sad that my 9 year old airport extremes have better range and are more reliable than the 5th gen extremes I just bought. The network would die every 12 hours and we would have to reset all the routers to get it going again. Called Apple several times and returned one that would not reset and the new one seems to work ok so far. The network is working now, but the repeating routers have to be with in 30 feet of the main router. Way to much money for an inferior product than the cheap netgear routers they replaced which had better range.

  • 1.0 out of 5 stars

    Wasted $300

    • Written by from Robbinsville

    24 of 44 people found this useful

    I bought the airport extreme, expecting it to replace my $80 router that I had. the extreme went about half the distance of my old router and so I purchased the airport express to extend the wireless network but still couldn't reach the distance of my old $80 netgear router. Also, it has a very weak signal unless you are in the same room of it. So basically spent $300 on two routers that don't even withstand against the netgear router.

  • 1.0 out of 5 stars

    I've had enough of the management and configuration limitations

    • Written by from Austin

    14 of 25 people found this useful

    TLDR; works like a champ, you just can't get it to do what you want it to do.

    The 5th generation of the Airport Extreme is probably one of the best if not the best wireless access points I've ever used on a semi-regular basis. Wireless clients negotiate connection establishment very quickly and maintain that connection despite long distances or interference between the access point and the client. The wireless connection outperforms any other router I've used at my home or work, it doesn't matter if you're going through walls or having to compete with a microwave; this thing blows anything Linksys has ever offered to the public as a consumer or prosumer product. Wired gigabit works as expected.

    Then why the one star you ask? Well, because you simply cannot mange this piece of hardware like any decent nerd expects to manage their primary router or even just a wireless access point. The new airport utility only operates on a MAC(so yes you must have a MAC device of some kind to manage this thing) and the utility gets dumber with every generation. There are hacks to get the previous generation of the utility running on OSX 10.8 but the idea that Apple does really care about end users being able to manage the primary network safety device for most home networks irks me. Do they expect us to have a Cisco PIX or ASA between the wireless access point and our WAN connection? Was there an outcrying from an unbelievably large mass of Apple users that previous iterations of the utility were too confusing to use? And what happened to Windows support?

    Was this useful? I've had enough of the management and configuration limitations

    Flag as inappropriate

  • 1.0 out of 5 stars

    Don't buy!

    • Written by from Simpsonville

    67 of 132 people found this useful

    A couple of months ago, my original AirPort Extreme died after five faithful years of service. I bought it when I purchased one of the first MacBook Pros, which unfortunately shipped with a "g" WiFi chip on the logic board. Because I had never had a problem with my original AirPort Extreme, I bought a new replacement: What a mistake! Although Apple claims that the AirPort extreme supports the "g" chip, I've had nothing but problems trying to maintain an Internet and mail connection. In fact, I have to re-boot the unit at least once a week! In addition, the newer AirPort Extreme forces the user to set-up a "guest account." There is no way to disconnect it. Apple would do well to try to improve the quality of its existing technologies, rather than shoving the so-called "newest and greatest" stuff down the throats of its faithful. My MacBook Pro is soon headed for the trash can because Apple is following the Microsoft-Intel strategy of making its computers obsolete by requiring greater chip and equipment requirements to run its software. Apple appears to be leaving its once faithful customers behind: A strategy that will eventually come back to haunt them.

  • 1.0 out of 5 stars

    Drop Signal

    • Written by from Los Angeles

    52 of 106 people found this useful

    I've been apple customer for a long time since 1995. Unfortunately I have to start look around... this thing (Airport what ever) drops signal more often than it is up......

    I wouldn't recommend this to anyone... But again, apple makes its product that is less compatible even with their own product.

  • 1.0 out of 5 stars

    airport extreme base station

    • Written by from soldotna

    14 of 31 people found this useful

    Sometimes it works sometimes it doesn't , very frustrated , removed and placed on the shelf , now I know what it will do at any given moment ,nothing,
    I can cope with that.......................

    Was this useful? airport extreme base station

    Flag as inappropriate

  • 1.0 out of 5 stars

    DO NOT BUY AN AIRPORT EXTREME

    • Written by from Clinton

    0 of 6 people found this useful

    If I could give this a -5 stars I would. I have never been more disappointed with any product in my entire life. I purchased a couple months ago and just attempted to set it up today. It constantly goes offline and is undetectable by the utility. I've repaired the utility, reset the base 3 times and it still goes offline. Not sure if I can return it but I am definitely going to try. It is a total waste of $200.

    Was this useful? DO NOT BUY AN AIRPORT EXTREME

    Flag as inappropriate

  • 1.0 out of 5 stars

    Very poor quality

    • Written by from Brick

    57 of 123 people found this useful

    I bought the Airport Extreme in January 2012 to replace my Netgear router, which was constantly needing to be reset. After six months of using the Airport Extreme, it stopped working. No lights come on anymore, and no connection for my wireless products. I'm going to return it to the local Apple store as soon as I get a chance. I hooked up my $30 Netgear router, and thankfully it's working. I'm very disappointed in my Airport Extreme. For the money, it should last forever, not six months. P.S. My husband just returned his iPad 3 for the third time. What's happening to Apple????

  • 1.0 out of 5 stars

    Airport Express

    • Written by

    22 of 57 people found this useful

    This product is the most difficult to install. I followed all instruction and it still doesn't work. The airort utility was unable to find any wireless device for some reason, i have rescan several times but unable to use this product at all.

  • 1.0 out of 5 stars

    Horrible Range and multi-tasking

    • Written by from Glendale

    41 of 101 people found this useful

    AirPort Extremely slow and bad at multi tasking and horrible range! Recently made a switch from Linksys E3000 was a mistake, the E3000 handled all 5 phones and all 5 computers all through out the house no matter where you were with blazing fast speed! When we switched to the airport extreme I could barely download of watch videos on the internet in the back end of the house!!!! Dont buy if you need something with range, because this doesnt have it at all!!

    Was this useful? Horrible Range and multi-tasking

    Flag as inappropriate

  • 1.0 out of 5 stars

    To intermittent

    • Written by from El Paso

    49 of 118 people found this useful

    I just bought this to replace an old netgear.... never once did i have this issue with the netgear. this thing drops signal more often than it is up......

    Apple products are going down the drain slowly.... i wouldn't recommend this to anyone...

  • 1.0 out of 5 stars

    Garbage

    • Written by from Birmingham

    39 of 102 people found this useful

    Over-priced paper weight of a router. Wanted to like it but it's slower than a no-name router I used to have that was 1/4 the price of this. On the rare occasion when it does work, it's either so slow you can't use it or it will soon drop out completely. I bought this out of misplaced faith in Apple products but I will never buy another one based on my experience with this one.

  • 1.0 out of 5 stars

    Very disappointed

    • Written by from Montreal

    33 of 90 people found this useful

    My router just died on me lately, and I was sold by all of the reviews writen here that it would make sense to buy an Airport Extreme since I have almost all of the Aplle products at home.
    After three hours talking with an Apple technician, the only solution was to return the product because it never worked.

  • 1.0 out of 5 stars

    Horrible Range

    • Written by from New York

    58 of 141 people found this useful

    Fine at 5.0 GHz but for 2.4GHz (iphone) covered far less than 3 year old linksys wireless router

  • 1.0 out of 5 stars

    pain on windows... do not buy

    • Written by from Ardsley

    23 of 73 people found this useful

    Just trying to get this thing to work with my PC is impossible, i thought that maybe an Apple isn't as bad as i thought they were, so i tried out this AirPort. I shouldve kept my Linksys. Ive seen noticablly slower connection, what used to be 12.5 MBps download is now 4. I cant seem to port forward, everything is so complicated for a PC.

    Was this useful? pain on windows... do not buy

    Flag as inappropriate

  • 1.0 out of 5 stars

    Waste of Money

    • Written by from East Horsley

    45 of 118 people found this useful

    The airport extreme has been a complete waste of money. Despite the promise that it offers extended range and reliable internet connection it offers neither.

    The BT home hub which it has replaced (I will be swapping back) offers better connectivity and a longer wifi range! The airport extreme is utterly useless, it keeps cutting out and covers half the area that the previous hub did.

    This is all despite being promised in more than one apple store and by reading the spec that this would improve my wifi range and connection.

    I have tested the speed that the extreme offers through its wifi connection and compared it with the BT version and it doesn't even come close a whole 4meg slower.

    A useless gadget DO NOT BUY!!

  • 1.0 out of 5 stars

    Router

    • Written by from Shakopee

    29 of 90 people found this useful

    Less that a year old. I have Mac book pro, I Pod and I Mac. Figured I'd get the best.
    Strange, it works with my wife's two PSs and not my makes. On my way to Best Buy to get a router that works with my Macs
    Worst $200 I ever spent

  • 1.0 out of 5 stars

    Apparently its my fault

    • Written by from Frankfort

    68 of 169 people found this useful

    Just received the "easy to set up" Airport Extreme and the very first thing I found was the instructions don't match the computer's options. Finally figured out how to establish a connection but nothing worked. Okay, I'm not the brightest network administrator (on the largest network in the country) so I called Apple support. With a little guidance I was connected; for almost two minutes. My Mac Pro could connect but if my son's IMac got on line it trashed the wireless network. Back on the phone to apple support and after an hour of fiddling around the tech admitted he hadn't a clue what was wrong so I was given to the head technician. Another hour later this tech admitted he couldn't figure it out so he concludes it is my fault, or AT&T's fault, or possibly the devil's fault even though every other wireless I have used on the same router/modem has worked fine. So apparently if you live in Indiana, use AT&T, and only have 30 years of network experience you shouldn't buy this device. If, however you are a average joe working for any small business in any other state, well; this is the device for you. I guess I'll just have to move to Texas.

  • 1.0 out of 5 stars

    Junk

    • Written by from WEST VALLEY CITY

    29 of 131 people found this useful

    This thing is a piece of junk. The 10 year old modem/router I got free with my dsl service works better. I'm 30 ft away and my iPhone can't find it. Waste of money this was.