• 1.0 out of 5 stars

    Awful Product

    • Written by from Washington

    Was so thrilled to get as a gift from the wife to use for work with my mac book pro. Got all set up and wouldn't work, tried here mac book and it worked. So got on with tech support, find out my current mac book looks identical to hers from Christmas 2010 does not work with it. Guess they didnt put thunderbolt on this mac book till 2011. Best is when you look at your system preferences thunderbolt pops up. So you have on software but not on computer. Asked what cord do i need, turns out nothing you can do or buy. So my option now is buy another mac book, or no extra monitor. thanks apple.

    18 of 64 people found this useful

  • 1.0 out of 5 stars

    do not buy!!!!!!!!

    • Written by from mentor

    1 ok there is higher resolution monitors out there
    2 its thick
    3 it is only 27 inches
    4 dose not work all the time\
    5 its a 1000 bucks
    6 get the app air display 2 and with any smart tv it will work better better resolution better price i love apple i really do but this monitor is garbage sry apple but i can not lie the only reason people will buy this is they are apple die hards or they are the epitome of intellectual poverty

    and, sorry about my spelling had a bad brain tumor

    23 of 65 people found this useful

  • 1.0 out of 5 stars

    Gutting time waster

    • Written by from NEWPORT

    After years of boasting I never had a problem with a piece of apple hardware I find problems with not one but two pieces of kit. I have the latest 27" iMac and the last MacBook Air. Both with thunderbolt ports and both great bits of kit. I thought I'd treat myself to a Thunderbolt Display, despite the price... I picked one up in Bristol this lunchtime, got it home, hooked it up and then nothing. Tried it with both pieces of kit, osx and windows. Tried both the built in thunderbolt cable and a separate one thinking it might be the cable. Still nothing. Took it back and got a replacement, got that home and hey presto another duffer. Managed to get it going in osx but on rebooting the iMac it was completely dead. The only way to get it to work was to pull the thunderbolt cable and plug it back in. Same for the MacBook Air. Tried it in windows / bootcamp on the iMac and nothing I tried would get it to work. Updated windows, updated bootcamp drivers (osx was already updated), rebooted, disconnected and reconnected etc. and still nothing. Got a refund but wasted 150 miles of driving, nearly £20 in bridge tolls and most of my Saturday. The only good thing was the staff at the store. Shape up apple and build us a new thunderbolt display, a thin one like the iMac. One that works with windows please!

    18 of 24 people found this useful

  • 1.0 out of 5 stars

    If you like flushing your money down the drain, buy this faulty product!

    • Written by from San Francisco

    Apple will never admit it because there is too much money to be made, but this product obviously suffers from some serious design flaws. There is no excuse for a power supply AND logic board failure for a product that is only 1.5 years old! When it worked, the quality of the display was great, but dealing with Apple and their repair service price gouging has left me permanently soured (and I”ve been a customer for 20 years). There are comparable non-Apple monitors out there for a lot less money. And you will find better customer service at your local DMV.

    25 of 30 people found this useful

  • 1.0 out of 5 stars

    The uneven backligh.

    • Written by from MIAMI BEACH

    The uneven backlight of display. No black in the corners. Very bad after NEC. Serial C02LM1K6F2GC.

    14 of 16 people found this useful

  • 1.0 out of 5 stars

    USB 2 ports, not USB 3??? Come on Apple, it's 2014.

    • Written by from Auburn

    This is a beautiful display but as a dock why in the world does it not support USB 3? It is only USB 2. As a dock this cripples my external drive speeds and renders its primary dock feature useless.

    19 of 23 people found this useful

  • 1.0 out of 5 stars

    Returned because of unbearable glare and lack of height adjustment

    • Written by from San Francisco

    I really wanted to love this display. I appreciated that it had a power connector for my new MacBook Pro, the colors were rich, and type super crisp. However, at the end of every day, I had a splitting headache. When I switched to my other monitor to get some files off my old machine, I realized the Thunderbolt's glare was to blame for my headaches. Also, at 5'4", I'm on the shorter side. I have to work to adjust my desk to fit me ergonomically. Because the display lacks any height adjustment, it was too high for my natural gaze. I wasn't about to replace my desk and chair to accommodate this monitor. So, due to its unbearable glare and its lack of height adjustment, I returned the Thunderbolt to Apple for a refund. I don't recommend the product.

    22 of 31 people found this useful

  • 1.0 out of 5 stars

    The main reason turning me away

    • Written by from Markham

    As a monitor only, why is this thing thicker (or at least the edges) than the 27-inch iMac??

    When I look at them at the Apple store and can't help keep comparing the two, the iMac actually look more like a "monitor" and this product look more like the computer.

    20 of 31 people found this useful

  • 1.0 out of 5 stars

    Short Life for an expensive display

    • Written by from Oakland

    My display lasted exactly 2 years and 1 month. The display went black last week. The electronics worked fine and the display was still detected by the mac and all the display ports were working. For the sake of it, I brought it to a local authorized repair center to confirm whether it was the display itself or the electronics (Apple would not test it unless covered by Apple Care or unless you agree to pay for the display replacement - ~$860 repair...). They confirmed it was the display. It could be the backlight lamp that is burned out but we lamp is built-in the display and cannot be replaced (bad design?). Better buy a new display than fixing it considering the cost of the repair.

    Bottom line: make sure you buy 3-year apple care on this display if you want to protect your investment for 3 years. And be ready to accept the possibility that it will not last more than 3 years. As another option, there is a Dell Monitor with the same resolution and a better display (faster and a lot lot more colors), which is actually cheaper, but without a thunderbold connection and ports.

    I went through many (non Apple) monitors in my life and the shortest life span I had experienced is 5 years of constant use, until this one from Apple. Bad job Apple on this one (only one Star).

    39 of 41 people found this useful

  • 1.0 out of 5 stars

    REALLY BAD PRODUCT!!! Better getting some other screen!!!

    • Written by from Princeton

    I cannot understand how come apple cannot get their laptops to work properly with their OWN screen!!!
    Sometimes the macbook pro with retina display doesn't recognize the thunderbolt display, in other cases, it doesn't identify USB plugged-in devices.
    It is absolutely horrible to work with!!!

    23 of 23 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Matthews

    I purchased this unit at the Fort Jackson Exchange in May 2013. Until recently the display worked as it should for a purchase price of $989.00. Within the last 1/2 month or so, the display all of the sudden starts flickering here and there, then the display would also go completely black and back on again. As an experiment, I attached an Samsung PX2330 with an HDMI plugged into a third party adapter and there were no problems what so ever. When attempting to install the recommended firmware, the install would cease as it was already on the unit. I'm running a early rMBP 15' in base configuration (which as replaced under warranty 3/2013). The unit was taken to a nearby Apple store on 8/31/2013. The logic board, power supply and cable was replaced. That was picked up on 9/04/2013 and last night after returning from a business trip, the set up was put back together again and the same symptoms occurred at boot. It's sad for a display that costs this much to have so many problems, look elsewhere. I have another appointment 9/08/2013 with the Genius Bar, only time will tell.

    45 of 50 people found this useful

  • 1.0 out of 5 stars

    Thunderbolt Prevents WiFi Use

    • Written by from Montreal

    I bought the Thunderbolt display directly from the Apple Store to have a large monitor at the cottage where I bring my Macbook Air. Unfortunately, the internet speed through the wifi is reduced to almost zero when the Macbook Air is connected to the Thunderbolt display. Reading comments on the internet (I should have done that before), I see that the problem is known since a long time. Why did the “expert” at the Apple store not warn me about this problem? “Sir, do not buy this product if you intend to use internet with your Macbook”. In fact, why does Apple continue to sell this product without having a big warning sign in the store and on the web site? Why should the client waste time? This shows a complete lack of respect for customers.

    76 of 87 people found this useful

  • 1.0 out of 5 stars

    13 months later ...

    • Written by from Brambleton

    After just 13 months, the display has a strange warped defect in the upper right.

    The audio output from the display's speakers consistently shuts off & I end switching to my Mac Book Pro's speakers.

    The Thunderbolt connectivity really isn't significantly faster than USB or Firewire.

    For those reasons and the cost, this display really isn't worth it. Aesthetically it looks great but in retrospect; I wish I had shopped around for a less expensive solution.

    29 of 32 people found this useful

  • 1.0 out of 5 stars

    Dream Setup Denied By Faulty Product

    • Written by from Garland

    I always loved the iMac and recently had to convert over to MBP due to my travel schedule. When working out of my office, I wanted that larger screen I had become accustom to and so I went out and bought a 27" Thunderbolt monitor.

    With one connected, it worked great and I had no issues. I then decided to get a second 27" Thunderbolt monitor and that's where the trouble started.

    I am getting constant screen flickering and intermittent use of my USB ports. I went through the process with tech support to no avail. I have flipped them around and switched cables so I know its the daisy chain aspect that is causing the issue.

    It's very disappointing when you buy a premium product and it doesn't work as advertised. Oh well, back to the store to return it.

    36 of 38 people found this useful

  • 1.0 out of 5 stars

    3 strikes you're out

    • Written by from Reisterstown

    Don't waste your money on the 27 inch Thunderbolt display, buy the 27 inch standard display. Why? The Thunderbolt display doesn't work very long. Display #1 (serial #C02KH3EGF2GC) failed within 24 hours. Problem: display went to sleep and never woke up. Returned to Apple store. Display #2 (serial # C02KH4DJF2GC) worked for 3 weeks and failed! Problem: display went to sleep and only would wake up if you unplugged the thunderbolt cable and plugged it back in. And then you couldn't adjust brightness or have any functioning display ports. Display #3 (serial #C02KF2W5F2GC) is currently working for an hour. If it fails, I am going back to the old standard 27 inch display. I have one working in another room perfectly for 3 years now. I am not the only one this has happened to. Read other posts. At first I thought I was just unlucky and got a lemon. I know better now. Apple has issues with this display.

    43 of 51 people found this useful

  • 1.0 out of 5 stars

    AWFUL AWFUL DISPLAY....

    • Written by from Birkenhead

    The reason I bought this display was for Photography and Web Design. I wanted a High end display with an IPS Panel.

    The Panel inside the thunderbolt display is Awful. The main problem is its over Excessive Backlight Bleed. not just around the corners but the whole panel itself. This especially in low light conditions makes blacks look light grey and is Impossible to work with. I am now using a £200 Display that is so much better as blacks look black.

    Apple replaced the first panel and the second had the same problem i then went to the apple store and the Display in the store had the same problem but wasn't as noticeable in light conditions. Its not until you get the display home in lower light conditions you notice the issue. Lookup Thunderbolt Display Backlight Bleed on the internet to understand more about this issue...

    This has got to be the worst purchase i have made in many years and has put me off ever buying an Apple product again..

    41 of 48 people found this useful

  • 1.0 out of 5 stars

    Horrible - Forced to "ONLY" use new mac

    • Written by from EGG HARBOR TOWNSHIP

    The targeted display mode was removed in this monitor forcing me to purchase a second desk for my room to run my other devices. Total waste of space that this feature was removed. The display is nice and bright but for the first 7 months of ownership it stayed on the floor unplugged gathering dust. Only this week have I pulled it out to start using it on a cheap fold up table I got from BJs.

    25 of 103 people found this useful

  • 1.0 out of 5 stars

    less than 60 days two die

    • Written by from Westerville

    I too have had a thunderbolt 27″ fail, in fact two of them. The first one was less than 60 days old. Smack dab in the middle it had subpixels fail with a line running vertically and horizontally and everything below the horizontal line was flickering really bad. Made an appointment with the gunnies bar and ended up with an exchange for a band new unit. I felt really good about how well they handled it. However, in less than one week the second monitor from the exchange died! This time no video, however, the display sound, ethernet, and other ports still worked. Again, made an appointment with genius bar. This time they didn’t even remove the monitor form the box to look at it. They just took my word and brought back another brand new monitor. I’m now on my second day on the third monitor and continuously have my fingers crossed. Yes, apple support was excellent and kodos to my local genus bar, but the reality is I’d just would like a monitor that works!

    50 of 56 people found this useful

  • 1.0 out of 5 stars

    Worst. Monitor. Ever.

    • Written by from San Francisco

    The Thunderbolt Display looks gorgeous, but don't let the looks deceive you this: this monitor is actually a steaming pile of garbage. I've gone through three in less than a month. The first was shipped with a giant crack in the glass panel. The next two have constantly flickered when plugged into my 13" MacBook Pro, and sometimes shut off completely until I plug them back in. Save yourself some time and money and just buy a cheaper display from another manufacturer.

    I don't know what's going on with Apple, but I've been a Mac user for 20 years, and I've noticed a significant decline in the quality of their hardware over the past five years or so.

    85 of 113 people found this useful

  • 1.0 out of 5 stars

    It's so beautiful!

    • Written by from Berkeley

    ...but this product joins the trunk full of apple products I'm accumulating that needed repair barely 1 month out of warranty. In any case, the cable assembly that splits into a TB connector and power supply is defective. A few weeks ago the display went dim. Then the monitor went semi-comatose: Speakers worked but not the screen. So I tried using a separate tb cable to the open port on the back. That brought the screen back to life. So now I have to wait 3 days for an appointment at the local 'genius' bar (sounds so silly to say that, doesn't it?) and then a likely $150 repair bill.

    51 of 67 people found this useful