Customer Reviews and Ratings

1.5 out of 5 stars

Based on 242 reviews

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Brighouse

    After about a year of having a charger i found that the wire started to come loose by the adapter! It finally broke nearly setting on fire. I bought a new one and now the one i bought about 3 months ago is breaking. I am very disappointed. This product needs fixing and re-called.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Unacceptable

    • Written by from Pismo Beach

    I can see that my adaptor cable is starting to fail as the light is now on intermittently when the cable is connected. It wouldn't be so bad if the cable was $25 but it is unacceptable at the asking price.

    This will affect my decision to buy any Apple products in the future as the design for this core piece seems to be planned obsolescence.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Bad quality

    • Written by from BALLWIN

    Broke after one and half years!! Apple makes bad quality product!!! Very disappointed!

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Apple needs to replace this product

    • Written by from Milford

    I can't believe the number of people with online complaints about this adaptor. This is happening to mine as well, and I hope I am still under warranty, but do i really have to buy the same product again?!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Really

    • Written by from San Antonio

    My charger broke off 2 and a half years. They need to recall this product. We all need to tell Apple so maybe they can fix this problem.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Very Poor Quality

    • Written by from Glendale

    Terrible, cheap. Wire broke after a few weeks. Would have given it zero stars but not an option.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Ridiculous!!!

    • Written by from Orlando

    This is the second time I have to buy a replacement charger cable for my laptop that it's not even 3 years old. I am very careful with my equipment so it is definitely not negligence on my end. It is just poor construction. Of course the people at the Apple store said it wasn't cover under warranty so I have to spend another $79.99. I love Apple products, but this is ridiculous!!!

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Poor quality

    • Written by from Houston

    My charger lasted a year and a half before the wire BROKE OFF. I am not at all rough with my charger, so there is absolutely no reason, aside from poor quality, that this should have happened.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Unacceptable

    • Written by from Hastings

    I am a Tech specialist for a small school district. We issued Macbook Airs to students in August of 2012. As of April, 2013, I have approximately 45-50 that have failed. This represents better than a 20 percent failure rate. The cables on the adapters fail, usually the failure is internal and not detectable with the eyes. Apple includes winding hooks with the adapter that seem to exaggerate the problem, the tight wind encouraged by these hooks causes a sharp bend at the base of the cable. For the price of the Macbooks, and the price of the replacement adapters, I would certainly expect better.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Failure

    • Written by from Tarporley

    I am now on my second charger which has broken, and I'm having to purchase another expensive charger which I can barely afford. Apple really needs to sort of the design of this charger since I'm not satisfied at all and I'm completely appalled with the service provide even though I've spent a lot of money getting a mac and I shouldn't be dealing with a fault like this.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    3 chargers in less than 18 months

    • Written by from Stanley

    I just ordered my third charger. I thought maybe I was too rough with the first one and took the blame for its failure; however, although I was super careful with the second one, it has stopping working as well. PLEASE Apple, re-design this item. I love Apple and other issues that the MacBook Air have had over the years have been improved. PLEASE?????

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    MacBook Air Power Adaptor

    • Written by from Appling

    I guess I am not alone. My adaptor started charging intermittently—then stopped all together. It is a year and a half old and has been taken care of. I’ll pay to get a new one but will most likely move from Mac to a cheaper notebook platform when it is time to upgrade. It seems that Apple has the exact same issues as other vendors but charges far more for aftermarket/replacement items. It is a shame too, I like the notebooks and OS – but I like Linux too, and it can run on cheaper hardware.

    10 of 12 people found this useful

  • 2.0 out of 5 stars

    Another bad review...

    • Written by from Prince George

    I love the design of this charger but it would be much better if it was reliable - and last longer - and the price reasonable...

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    the most expensive piece of garbage

    • Written by from Cary

    i had two failed within a year. since i had heard they were easy to break, i've been really careful when using those adaptors. i kept one at home and never have the cable bent anywhere nor pull it hard. now they still look like new but I have to throw them away. I feel i bought the most expensive pieces of garbage and you do not have choices but keep buying those. I would have given it zero star if I could

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    My Only Disapointment

    • Written by from Roanoke

    I am a fairly recent Apple convert. I've owned a lot of different non-Apple laptops, and of those, although the computer(s) itself doesn't compare in quality, the power adaptor sure does. I am fairly certain that this is the worse power adapter I've owned. I like the design of the magnetic power connector, but that doesn't make up for the fact that whatever material is being used in the cord itself disintegrates over time. I had to start using electrical tape on certain parts of the power cord after normal use. I am lucky the power adapter still works, with all the patching I've had to do. It is very strange and almost seems intentional. I love my MacBook, but I really wish Apple would address this problem or significantly lower the cost of replacement power adapters. Just look at the other reviews, they are all experiencing the same problem. I know certain things wear and tear, but they should either really last or be cheap to replace.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Failed on two macbook airs

    • Written by from Novato

    with in a month, one was a little over a year and barely used one only 8 months old. This needs to be recalled. $80 for a new one that is like just as bad. horrible product very disappointed considering how great the Air is.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    This Charger Is Garbage

    • Written by from Mission Viejo

    First one failed within weeks of owning it and now a little after a year this one is garbage as well. Not paying $79 for another one. Going with the aftermarket for $20 and take my chances. Can't be any worse than going with the $79 Apple product knowing it will fail. Seems everyone is unhappy with their chargers. With $176B in total assets you would think they could get this right and do good by their customers.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    Designed to fail?

    • Written by from Bend

    My power adapter recently became intermittent, sometimes charging, sometimes not. Because I need a reliable way to charge my 2011 MacBook Air while traveling I went out and bought a new one for $79. About the time I was going to throw out yet another power adapter I took a final look at the faulty one. While the adapter was plugged into my computer I wiggled the wires everywhere, watching the charge indicator. Nothing. Lastly, I checked where the two exposed pins in the block insert into the plug (or the extension cord). By swapping out the plug with another one and jiggling it I was able to get the power flowing again, but not reliably where I would trust it on a business trip. With my $5 hand lens I could see noticeably less metal contact surface inside the plastic plug on the faulty power adapter. Too much slop = no contact.

    There is obviously a reliability problem with this power adapter, not to mention other power adapters that have failed prematurely in my 28 years of using Apple products. It's irresponsible of Apple to continue ignoring the problem. Fix it.

    20 of 20 people found this useful

  • 1.0 out of 5 stars

    Yet another adapter

    • Written by from Scottsdale

    I love Apple products. They are excellent and elegant ... so why doesn't the adapter for my MacAir work? This is the third one in as many years. The lap itself is WONDERFUL but this really causes me to rethink Apple. I just bought a $250 Chromebook as a backup for the lapses in power. Guess how many of these I could have purchased for the price of the lap and 3 adapters???

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Terrible product

    • Written by from Vancouver

    I have had my Macbook Air for a year and a month, and now (just passed warranty expiry) the Mgsafe charger stopped working... other chargers work fine... really not what you expect from Apple, a chronic defect such as this... I wonder if anyone at Apple reads through these reviews.

    I tried SMC reset, cleaning connectors, checking for stuck pins, etc... nothing seems to work.

    15 of 16 people found this useful