Customer Reviews and Ratings

1.5 out of 5 stars

Based on 242 reviews

  • 1.0 out of 5 stars

    Poor internal design perhaps

    • Written by from charlotte

    I had my New Air since September 2011 and agree with others how the cord failed. Mine failed after 3 1/2 month of usage. I hope this was just a bad batched but we'll see. Customer service A+ they replaced no problems but I hope the new one will last alot longer.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Stopped Working

    • Written by from Beaverton

    Like a lot of reviews I have read here, my power cord for my Macbook air also has stopped working most of the time. While a big fan of the Mac and all things Apple, I find this extremely disappointing. I will now have have to take the time out of my schedule to go to the Mac store and have them resolve the issue. Seriously, just send me another one. A power cord should not fail within six months. In fact, of all the computers I've ever owned (and that is a lot including about five Macs to date), I have never seen this happen.

    With all of the similar complaints, the company should provide an easy solution.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Power Adapter broke

    • Written by from Newport News

    I got Apple Air in August of 2011 and I love it. But the Power Adapter just stopped working - no indication of life at all. I will try to request a new one since the computer is still under warranty, but really - what is the deal?

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Apple drops the ball on power cord

    • Written by from avon

    Completely agree with most other reviews. This is my first mac and I love my air book but the cord is a joke. I've had this for only 3 months and I have been experiencing problems with keeping a charge for the last few weeks. I have to be careful about computer position, etc.
    Really disappointing that i pay 1200 for a nice computer that can't even keep a charge because Apple creates a poor working power cord.
    Upset.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    power adapter

    • Written by from Orlando

    I bought two new adapters as emergency backups, as the original adapter failed.

    Both adapters broke and failed and left me in trouble overseas as I had to borrow one for a colleague. Both adapters look great, while but seem to be made somewhere where quality is not a concern. Other than the money frustration, I was without an adapter because the quality of these is so bad. I don't know if to buy another computer laptop either (and I have for 15 years-every 2 years) if the Apple quality is fading so.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Not satisfied

    • Written by from Leicester

    After 4 months my charger completely stopped working. Not happy at all, this is ridiculous.

    13 of 14 people found this useful

  • 5.0 out of 5 stars

    Mag Safe 45W is just fine

    • Written by from McKinney

    I have looked at the reviews on the 45W mag safe. To be fair, I have the original macbook air. It came with the original charger. I have had no (zero, nada) problems that people are stating in this thread. I agree that if you don't attach it correctly to the adapter hole, it is a bit tricky to get in, but so is your door key to your home or apartment, if you think about it. No complaining there. I will get an 85W the next purchase (I am getting one for my workplace - and my co-workers have the bigger beasts) but it is not because my 45W is failing.

    1 of 8 people found this useful

  • 4.0 out of 5 stars

    Apple’s smallest power adapter

    • Written by from Nashville

    this is Apple’s smallest power adapter. if you have an 11 or 13" laptop it will work well. I bought this one for my bag. While my MacAir has great battery life I carry this adapter everywhere-- you never know when you’ll stay out late having just one more drink.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by from moncks corner

    As with many others my power adapter just stopped working after 6 months. Am going to try and get another under warranty but even if they do this should not happen.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    bad quality

    • Written by from nashville

    I thought i just had a defective charger! After about 6 months my charger barely works. I think it has a short near the end that plugs into the computer. I love apple products so it disappoints me that they have not made a better replacement. I don't want to pay $80 for another bad charger. I lose.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Mac Air Power adapter

    • Written by

    I am very happy with my Mac Air, however, after only 4 months since I purchased the computer the power adapter failed. I had to buy a new one (80 dollars). I do not feel confident the new power adapter will last any longer than the original so I will have to purchase an additional one as a back-up. If apple cannot make reliable power adapters, they should at least sell replacements at reasonable prices.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Completely overpriced for the quality

    • Written by from Plymouth

    Mine broke after a while. I would buy a new one but $80 is waaaay too much. Apple products are typically such great quality I don't understand how they screwed this one up!

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    stopped working after a year

    • Written by from Coppell

    I have had many Apple products, huge fan, and the chargers are always just subpar, seem like an afterthought. I have had to replace many of the chargers and this one is no exception. After a little over a year of use with the original power supply I went to plug it in and, voilà, nothing happened. It has stopped charging. Nice. Merry Christmas.

    13 of 14 people found this useful

  • 5.0 out of 5 stars

    5 stars

    • Written by from Bronx

    Works great. I have had no problems with it so far... Real easy to use and never failed on me. Great Product!

    1 of 13 people found this useful

  • 2.0 out of 5 stars

    Works Fine - BUT PRICE IS RIDICULOUS

    • Written by from PITTSFORD

    I've got a MacBook Air 13" (2011) that I feel is the finest travel computer for a businessman ever invented. I love this little workhorse. Also, the power adapter on mine works just fine ... no problems. Instead of unplugging every time I hit the road, I thought it would be a good idea to buy a spare for my computer bag. Wrong!

    $79.95? Is this someone's idea of a joke? Eighty bucks for a power adapter? Sure the cell phone manufacturers have run this scam for years, refusing to standardize on a plug configurations/power ratings so that the buyer is forced to buy yet another power adapter (I've got about twenty of them sitting in a drawer). But those pieces of junk are only $20 or $30. $80? For what?

    I've got AppleCare, so I'll just keep on plugging in and unplugging the one adapter I have until it dies, then you can replace it for free. Really, you folks at Apple build the coolest stuff on earth, but you do need to re-think your policy of over-charging for the small stuff.

    642 of 669 people found this useful

  • 4.0 out of 5 stars

    Great Charger

    • Written by from Buffalo

    It's hard to get excited by a power adapter... but this thing has its points. Thanks to the slide-in/slide-out adapter to the extension cord, this charger is compact when you want it to be, and long-reaching when you need it to be. It also allows you to buy separate adapters for traveling overseas to slide in place of the US-plug, which is a much more sleek and convenient solution than having a separate adapter. The brick doesn't get very hot, and isn't heavy (compared to other similar power converters).

    I agree with other reviewers that the white plastic of the brick is easily scratched, which makes it look bad after getting banged around only a bit. To me, that's worth one star. You can decide what it's worth to you. In my experience, this has been the only negative.

    8 of 11 people found this useful

  • 1.0 out of 5 stars

    If I could give it zero stars

    • Written by from Statesboro

    I've had my MacBook Air a year. I love the thing, but I hate this power chord. IT's badly designed; it doesn't last. I have a lot of apple products, and this power chord is the worst product by far! The power chord kinks precisely at the point where it becomes flexible, and now mine is cracked there, so I'm buying a new power chord and anticipate that I'll have to buy this power chord next year because I use the usb port a lot, and that means the power chord is often kinked.

    If I were apple, I'd give people new power chords when they broke for this model. Admit that it's a design flaw, fix it with good customer service, or I'd offer another power supply that didn't have this flaw.

    I'm not queen of the universe yet, however, so instead, I'm doomed to pay another 80 dollars to Apple and write a bad review. Makes me feel impotent, the opposite emotion, I suspect from what Apple would like me to feel...

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    Low quality

    • Written by from Rochester

    I normally love mac products but the chargers of both our MacBook and MacBook Air broke after a while. The cable tore in the same place in both the chargers and the MacBook one completely gave out. I'm scared to touch my MacBook Air charger so I don't get electrocuted since you can see all the wires inside through the outside cable whole that is getting bigger and bigger by the day. Now I have to pay 80 bucks to get a new one? That's just ridiculous.

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Macbook Air Charger

    • Written by from Phoenix

    Real simple, 5 months old, does not work at all! If you look at other reviews, you will see the same. Since Apple is not stepping up for this lousy product (not the Macbook Air, but the charger they ship with it) I recommend buying a MacBook charger, less portable but it will last. My faith in Apple quality is slipping, not just this but we are encountering more issues than ever. (we are all Appled up too!)

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Scratches look ugly

    • Written by from Las Vegas

    i don't like the glossy charger, it gets scratches easily and looks ugly. Apple did a good job on changing the plastic glossy, easily scratched MacBooks, to the new awesome silver metal MacBooks which never scratch. maybe they should make all products the same?

    5 of 10 people found this useful