Customer Reviews and Ratings

1.5 out of 5 stars

Based on 979 reviews

  • 5.0 out of 5 stars

    Works great on 2007 MBP

    • Written by from Windsor

    2 of 5 people found this useful

    My old charger with the straight connector failed after 6 years. This new charger works perfect with my 2007 15" MBP. Never had any problems with the cord.

  • 1.0 out of 5 stars

    Lets talk heating issues

    • Written by from north canton

    5 of 6 people found this useful

    I have had 3 of these chargers in the past 4 years. Two lost to overheating one lost to fraying. It has been approx. 365 days since my last genius bar visit and sure enough another overheat.

    I use my laptop for graphic design purposes everyday for work and at home. Apple boasts better graphics and faster processing - so why, when my mac is so perfect and wonderful, was my charger not built to keep up with my computer?

    Thankfully the genius bar folks have never charged me for a new charger as they recognize this is a problem. Good customer service but a terrible product.

  • 4.0 out of 5 stars

    has worked well for me

    • Written by from Albuquerque

    2 of 3 people found this useful

    I've had my MBP for almost three years. I've used the charger in a pretty average way during this time and it just now beginning to have issues with charging.
    Just a counter point to all these "max life of 6 month" reviews.

  • 4.0 out of 5 stars

    No problems but

    • Written by from Long Beach

    1 of 1 people found this useful

    I've had my Mac Book Pro for almost 3 yrs with no problems with the cords but my dog went crazy & stepped on the plug , tweaking it in the jack. It still works but it I take it out, I'll never get it back in. I found out that it comes in two pieces. I wish Apple would sell the plug part separately.

  • 2.0 out of 5 stars

    It frays so often

    • Written by from Champaign

    1 of 1 people found this useful

    Bought it 1 and half year ago.
    First one lasted for half a year. Went to apple to get a new one for free. The new one broke again!

  • 1.0 out of 5 stars

    Idea for Improvement

    • Written by from Montrose

    19 of 21 people found this useful

    Like most others here I have had issues with fraying of the cords, that connect to the computer. Since Apple has constructed the charger so that you can change out the cord that connects to the wall outlet, for different countries. Why not design the charger to have a similar quick change connecter for the cord that connects to the computer and then just sell replacement cords for $20 as they become worn? You have proven that you know how to do this. Just look at the cord that connects to the wall outlet.

    It would be nice if Apple would respond to the criticisms that have been made in the reviews for this product since there have been so many for the same issue. If nothing else at least acknowledge that you hear what customers are saying.

  • 2.0 out of 5 stars

    about to by my THIRD in less than 3 years

    • Written by from Montclair

    11 of 13 people found this useful

    love the length... and that's it... the thicker wire (charge pack to wall) breaks/frays.... i get that i bend it every time i wrap it back up but c'mon - i'm about to drop another $79.00 and we're trapped because what's the alternative?

    Was this useful? about to by my THIRD in less than 3 years

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  • 2.0 out of 5 stars

    Fried on me.

    • Written by from San Gabriel

    23 of 26 people found this useful

    Ya Apple, I love your products but you really need to take another look at these chargers. They start to fray at the connection points and eventually just fry up. I thought I lost my whole mac too. For what we are paying, they should be better.

  • 2.0 out of 5 stars

    I tolerated the replacing, until I smelled the burning.

    • Written by from Portland

    18 of 19 people found this useful

    Frederic M and Cynthia B - you guys must have the magic touch because I'm replacing my charger again for my 17" MacBook Pro. Note: I give a ton of r-e-s-p-e-c-t to my computer equipment because I am a p-o-o-r s-t-u-d-e-n-t and cannot afford to continually replace or mistreat these items. To address the possibility that the complaints are being orchestrated from one negative source, it is quite possible that these complaints are indeed from one negative source: a large group of customers that have to keep replacing their chargers.

    I don't take issue with having to replace the charger, as things do happen with wires over the years. The frequency with which I am having to replace this $79.00 charger within 3 years of purchasing my laptop is discouraging and makes me question the QC of these items. Maybe it's the frequency with which I use my laptop that makes the difference between the Frederics and Cynthias of the world and the Negative Nellys like me; however, my charger wire shouldn't fray and smell like burnt rubber with respectable treatment of my equipment in less than a year. Let's review the quality on these things, shall we Apple?

    Was this useful? I tolerated the replacing, until I smelled the burning.

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  • 5.0 out of 5 stars

    Why the complaining?

    • Written by from West Vancouver

    3 of 17 people found this useful

    I don't know why people complain all the time but don't other laptop charger accessories heat up as well? I mean energy is heat, right? Also, I have had my mac book pro 17 for 3 years now and my charger is still up and running. Of course, this does not apply to everyone, perhaps I am the only person in the world who has the ultra-lasting apple charger.

  • 1.0 out of 5 stars

    Can I give ZERO stars

    • Written by from Danville

    6 of 9 people found this useful

    I paid close to $1800.00 for BOOK PRO and the cable is already out, in less than 24 months, this is UNACCEPTABLE. We expect better from you or we can just go and buy Dell for $700-$800 dollars and replace it every few years.

  • 1.0 out of 5 stars

    On 3rd brick - previous 2 caught fire.

    • Written by from Vancouver

    7 of 7 people found this useful

    If I could rate this overpriced garbage lower, I would.
    Just bought 3rd brick. Average life is about 1 year. They always go in the same place - right where the cable between the brick and the notebook connects to the brick. One caught fire in a hotel room in Chicago. Replaced. The other just went while I was playing a game on my bed. In both cases I was REALLY glad I was awake.
    Since it's a proprietary connector I have no option except to give Apple $90 for a replacement. It's salt in the wound that It's EXACTLY the same flawed design. I'm sure in about a year I'll be replacing the brick AGAIN.
    This will be the last Apple laptop I buy. I need reliability, and a power adapter that values style over engineering doesn't fit that bill.
    Grrrrrrrrr, Apple! GRRRRRR!

    Was this useful? On 3rd brick - previous 2 caught fire.

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  • 1.0 out of 5 stars

    POOR DESIGN ! (continually replacing power cords every year)

    • Written by from el dorado hills

    12 of 13 people found this useful

    POOR DESIGN ! I do continually replacing power cords every year.

    Why cant apple design a great sturdy power cord - or have a better warranty on them? The powercord ALWAYS heats up.

    Was this useful? POOR DESIGN ! (continually replacing power cords every year)

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  • 1.0 out of 5 stars

    Doesn't last, overpriced.

    • Written by from Larchmont

    15 of 17 people found this useful

    Apple, I give you so much money. SO MUCH. And where does it go? Into producing an 80 dollar charger for my 1500 dollar computer that doesn't even last 6 months? This is ridiculous. I swear to god if I have to buy another charger (this is my fourth since buying the computer last June), I'm buying a PC. Apple, get it together please.

  • 5.0 out of 5 stars

    Excellent quality - I question the source of all the negativity

    • Written by from Centennial

    4 of 22 people found this useful

    Our family has had 3 MacBook Pros, the oldest being bought over 5 year ago. None of the power adapters have failed, nor been anything but durable and fully functional. I've had Dells, Toshiba, NEC, and Samsung laptops, over decades, and none of these units and associated accessories have come anywhere close to Apple quality, to say nothing of the Windows products to which they have been wedded from the very beginning. I'm a 74 yr. old techie, retired lawyer, experienced in analyzing alleged complaints, and my gut feel is that many of these negative submissions are being orchestrated from a common source. Lastly, I'm buying a new one solely to replace one that's been lost.

    Was this useful? Excellent quality - I question the source of all the negativity

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  • 1.0 out of 5 stars

    Frays SO easily

    • Written by from Fairfax

    15 of 16 people found this useful

    I treat my cords well. I keep one at my desk and one travels with me. BOTH frayed within a year. And I still have to order new ones (NOT cheap) because it's not like I can go without! I love apple products, but their adaptors are awful.

  • 1.0 out of 5 stars

    Short Circuit

    • Written by from Beaverton

    15 of 16 people found this useful

    The reviews about the bad design of this chord are right on. Since the chord is fully attached to the power adapter core, it can become frayed over time (~ 1+ year) and in my case it actually started smoking out and then sparked at the frayed point and I almost thought I lost my MacBook Pro when the screen went black! I quickly disconnected the power, tested the battery meter and powered it on again. It came back alive...thank goodness. Nevertheless, this is a BAD design and it can even become dangerous! Apple, are you listening? I want a new chord, on your dime!

  • 1.0 out of 5 stars

    Overpriced

    • Written by from Upton

    16 of 17 people found this useful

    I've had this charger for a few months (it's the 3rd charger I've had to buy for a computer that was purchased less than 3 years ago). The wire is BARELY frayed and it's not working. Now I'm going to buy 2 new chargers in case the first one fails as quickly and I'm left without a charger yet again. APPLE - FIX YOUR CHARGERS!!!!

  • 1.0 out of 5 stars

    Just frayed. After 1year use.

    • Written by from San Francisco

    15 of 17 people found this useful

    The joint of of adaptor was frayed even I used it very nicely. And it's only 1 year.

    Was this useful? Just frayed. After 1year use.

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  • 1.0 out of 5 stars

    Broken Cord

    • Written by from Bowling Green

    16 of 18 people found this useful

    Two weeks ago I had to purchase a new charger for my wife. Now, I have to purchase one for me. In both cases we just have broken cords right where anyone (except Apple) would expect it to break - right at the connection to the charger.
    Apple, what are you doing?
    Please, do something o fix this poor design!