Customer Reviews and Ratings

1.5 out of 5 stars

Based on 1549 reviews

  • 1.0 out of 5 stars

    Why did Apple change adaptor so it won't stay connected?

    • Written by from San Luis Obispo

    I just got a new MacBook Pro 13" Retina to replace my first generation MacBook Air. I LOVE the computer, but I can't for the life of me figure out why Apple changed the adaptor from the previous slim version that would stay connected when you bump it to this new version that gets knocked off if anything touches it.

    I think of Apple as a pretty smart company, but it is as if they designed this in some software program and sent it to production without ever having used it. I have to remember to charge my computer at night because the adaptor won't stay in with the computer on my lap or on my bed. I have to set it on a stack of books so that nothing will bump the charger in order to keep it connected.

    Seriously, what were they thinking?

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Very badly made, and this has been known for years

    • Written by from Chester Springs

    My wife is going on to her third power cord for her 13" Macbook Pro in the two years that she has owned this laptop. In any other industry this would have been subject to an industrial recall.

    Step up Apple, your whole brand rests on high quality and you are ticking off alot of otherwise lloyal customers with this poorly made power cord.

    15 of 16 people found this useful

  • 1.0 out of 5 stars

    Doesn't Last

    • Written by from Marysville

    Casing around wires do not hold up well, wires fray easily

    28 of 29 people found this useful

  • 1.0 out of 5 stars

    Magsafe Adaptor

    • Written by from Sunapee

    I now have to buy my third adaptor in three years due to the cord fraying at the connection magnetic point. The cord and the product are clearly not of the quality to perform the task. Apple should be ashamed at the performance of this power cord!

    39 of 40 people found this useful

  • 1.0 out of 5 stars

    So disappointed at having to get yet another power cord!

    • Written by from South Bend

    OMG! For the price of these computers, I would think the cords would last longer. I think I've had my computer for about 2 years and I'm searching for my 3rd cord. I got the second one under warranty.... which they are very careful to say "only 1 power supply". Not surprising because these cords are not durable. I use a Dell laptop for work and in nearly 6 years I've replaced the power cord once. And it wasn't that long ago. Step up Apple. I'm not going to pay $80 each time this cord breaks. May be time to switch to Dell.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    Not durable

    • Written by from Saskatoon

    I have replaced four of these over the life of my computer, and in need of a new one. There is a significant issue with the durability of the cord that subtracts from an otherwise ingenious magnetic design. I would not recommend an Apple laptop based on the cost of keeping it powered alone, which hurts because I do like the OS and hardware design other than the power cord.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    power adaptor

    • Written by from Le Crotoy

    That is the third power adaptor I need to buy for my macbookAir... There is really something wrong either with my macbook or with the power adaptor... At last, it becomes very expensive....

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    New Design But Broken Anyway

    • Written by from Duluth

    4/12/13 I'm about to buy my 5th power adapter in 5 years! The last one was the new and improved deal. The problem isn't just in the part that attaches to the computer. It's also the skinny cord that connects to the MagSafe. It kinks and shreds at the connection site. If's too expensive! Either redesign it or at least allow customers to buy just the skinny part & not the whole two part cord & adaptor. Come on APPLE!

    23 of 23 people found this useful

  • 1.0 out of 5 stars

    Does not last

    • Written by from Indianapolis

    I've had my MacBook Pro for 3.5 years now, and my current (and 4th) power adapter has just stopped working on me. These are cheaply made, and it is very frustrating that in order to meet college deadlines, I'll most likely have to buy yet another one. How is it that Apple can continue to produce a product that consistently doesn't work?

    40 of 40 people found this useful

  • 1.0 out of 5 stars

    Can't believe APPLE sells this poor of a product

    • Written by from NORTH PRAIRIE

    This is the 4th power cable that I have had to purchase since January 2010. That's 4 cables in 3 years. This means it cost me $79x4=$316 more for my Mac Pro. I am VERY disappointed in APPLE. They should be embarrassed by this product. It's these little things that can turn a generation of people off from a company. Maybe that is why AAPL stock has been tanking. The cables break, stop charging, overheat, and fall apart. The funny thing is I am extremely careful with the cable. My laptop sits in one place. I connect and charge when low, never moving the charger cable more than 3 feet. Within months of getting a new cable, there start to be issues. first it heats up or the plastic cracks. Next, the cable needs to be bent just a certain way to work. then it just stops. Steve Jobs would have heads rolling and replacements sent free of charge for junk like this. I guess that was the OLD APPLE that actually cared. I am a very sad customer.

    60 of 63 people found this useful

  • 1.0 out of 5 stars

    Seems like they will not correct a problem ...

    • Written by from honolulu

    ... Because it makes them a lot of money. It's funny reading/seeing all these 1 star reviews! lol. I've had 2 faulty chargers, and I learned how to fix them with a soldering iron on YouTube. Then my wife's charger died too. Anyway, I'm ACTUALLY now considering switching to toshiba or something just because of this power issue. I love th Apple UI.software, but I feel taken advantage of. I will switch knowing that I'll miss the apple experience, but I'd rather have a better built product, especially if it's cheaper too.

    39 of 41 people found this useful

  • 1.0 out of 5 stars

    3 years = 4 chargers

    • Written by from Ypsilanti

    I love my MacBook Pro, but its MagSafe Power Adaptor falls inexplicably short of Apple's usually high standard. I am now purchasing my 4th charger before my computer's 4th birthday. I bought an Apple for its dependability, but I have been plagued by power issues.

    38 of 40 people found this useful

  • 1.0 out of 5 stars

    NOT GOOD AT ALL !

    • Written by from BURNABY

    I have a late 2011 macbook pro 13 inch . So far i went thew 4 magsafe adopters .
    And the thing keeps braking off .

    18 of 19 people found this useful

  • 1.0 out of 5 stars

    Frustrating

    • Written by from Blacksburg

    So frustrated with these power chords. Don't know how many people I know and have seen with over-heating power chords or fraying power chords.

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    Terrible Quality

    • Written by from Memphis

    Apple needs to improve the quality of its product. I barely had my MacBook Pro for 9 months and this thing just dies. Never really travel with this laptop because it's personal and yet I am forking over $80 for a new one. Travel and beat up my HP work laptop outlet for years without replacing it.

    Nice design and intuitive system but the quality is lacking in a major way for these apple accessories. I feel robbed.

    43 of 48 people found this useful

  • 1.0 out of 5 stars

    Bad cord, too expensive

    • Written by from Medellin

    The cord is weak and due to bad contact the charge is intermitent. Care should be taken.
    For replacement is too expensive.

    44 of 46 people found this useful

  • 1.0 out of 5 stars

    Frayed Power Adapter Cable

    • Written by from Camden

    My macbook air's power adapter cable is cracking up and peeling off like an old toast bread. I've only used it from March 2012 till present after I bought it in December 2012. It a shame I'll have to buy another one for $80, which will give way in no time. APPLE PLEASE FIX THIS PROBLEM. The rubber material is substandard.

    30 of 30 people found this useful

  • 1.0 out of 5 stars

    Mac Charger

    • Written by from Surrey

    Design of charger is not suitable for direct plug into wall socket, it fall down from 90% socket. I think apple engineer forget to figure out balance adjustment, and its big mistake as to me, I need to cary extra extension with my 17" mac while travel. Re Think Please.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    Poor design, expensive replacement

    • Written by from Belleville

    I had one of the original T-shaped chargers that of course had problems. I was pleasantly surprised that they replaced it for free (as they should since it was a design flaw). But now the new one got a tear in the plastic wrapping and the inside started to fray. For the most part it is still intact but it no longer works. I would be more understanding except for the fact that a replacement is so ridiculously overpriced and will be the same poor quality as the one that I have that should still work but does not.

    19 of 19 people found this useful

  • 1.0 out of 5 stars

    the cord is frayed after less than 1.5 years

    • Written by from Edmonton

    the problem is the same as mentioned by others

    36 of 36 people found this useful