• 2.0 out of 5 stars

    When it works it's great-and getting locked out is not the best

    • Written by from fort worth

    I bought this and installed easily. Took a bit to configure it and had to call customer service twice. I am a tech person so I know more than your average person about how things like this work. It wasn't too bad though and after figuring out I had to hold my phone in my hand a certain length from the door - it worked fairly well. At first I had to re-open my app a lot even though I was not closing it- small inconvenience that has appeared to stop after last update.
    The problems:
    I began to notice that sometimes if I had phone in hand when opening my door & walking through the threshold to load things in the car the lock would activate and lock. I thought I was accidentally touching the lock somehow but eventually figured out I was not. It was just locking on its own. Again, minor inconvenience until one time I put my phone down on table by door INSIDE the house to pick up a box to load into the car and the door locked. I could hear the mechanizing start turning and could not put down box fast enough to prevent being locked out of the house for almost 2 hours waiting for husband to come unlock the door. We hid a by-pass key outside after that. I called the customer service again because this problem of locking on it's own happened almost every day. They said sometimes the locks can be ultra sensitive and will do that if just a breeze picks up or the breeze of someone walking past it --ok. He said he would send me a new one but I had to send the old one back. Well, since that is the lock on my door, that does not work. OR he said he would charge me for the new one and send it to me, and then I could package up and send the old one back for a refund. I keep intending to just go buy a key pad and replace it and take this back to home depot. It is a great concept but I don't have time to deal with all of the issues. We LOVE the concept if it worked consistently. Apparently some work consistently and some do not as evidenced in many reviews around the net.

    10 of 15 people found this useful