• 1.0 out of 5 stars

    Great toy! Unreliable product !

    • Written by from Bronx

    I was looking for a product like this for a long time.
    I some time forget to close my garage door when I leave home for work.

    I bought this product from online Apple store, bought an additional airport express to improve the wifi signal then I installed it yesterday.
    Although installation instruction was not that great. It required me to create an account with the vendor .
    I was very excited, it worked like a charm.
    I was able to check the status and open and close my garage door from my office.

    Unfortunately, this evening after I returned home, the app stalled and failed to log onto my account, after multiple time rebooting my iPhone and the app, it gave an error message.
    When I search the error number in the online vendor site - it means unable to connect to the device, wait a few minute and then try later.

    I checked the wireless signal in my garage it was excellent.. I had to park my car outside,
    After multiple attempt over 15 minutes, I entered home through my front door (luckily I had my front door key with me today).

    Open the door using the manual switch inside the garage.
    One hour later, the app started to work again

    I learn my lesson, yes it is a cool device. NOT PRACTICAL..
    You need more dependable product for locking and unlocking your main entrance.
    Sorry, I am going to return it tomorrow

    11 of 20 people found this useful

  • 1.0 out of 5 stars

    Use with caution!

    • Written by from Ashburn

    Following installation on 3-21 everything seemed to be working great. Loved being able to check my iPhone and see that door was closed. However, during the last few days - once at night when I was home and today (4-17) when I was away - neighbors called to let me know that my garage door was open. Checked my iPhone today and it showed it had been open for 22 minutes, while I left over 2 hours before that. I closed it from the App and called Chamberlain when I got home. To my surprise, I was advised by their technical support that due to this running over the Internet, there is a 3-5 minute period of time after pressing the "learn" button to set up the controller during which time any other devices used in range of my opener will actually sync with my garage door opener and be able to access it in the future. Granted, the likelihood of this happening may be minimal, but it CAN happen and did. Thus, someone else was opening my garage door, unbeknown to them. I advised I was going to unplug the controller to stop this, but was advised by Chamberlain that in order to remove the other devices, I had to wipe out all codes on the garage door opener and reprogram only those that I wanted to have access. Glad they told me that, but quite a pain to redo everything, except this, of course. Everything should now be okay, and Controller is going back to the Apple Store where I purchased it. Loved idea but do not believe it is safe.

    54 of 83 people found this useful