• 1.0 out of 5 stars

    Dead product, used less than 10 hours.

    • Written by from Corryton

    I bought my Marshall Stanmore at the Apple Store in Knoxville, Tennessee in November, 2013. It has been lightly used (less than 10 hours total) and kept in its box. After making room on my desk for the speaker to have a long term home, I plugged it in night before last to find that it won't work. It will not turn on, period, not even an LED. I emailed Marshall customer service along with a copy of my Apple Store receipt. Here is their reply:

    "Thanks for contacting us. I am really sorry that you are experiencing issues with your Marshall Speaker. I am afraid that I cannot offer you warranty support for this speaker: the warranty expired in November 2014. The Authorized Service Centre in the US is United Radio and you can contact them directly to make repair arrangements for your speaker. You can get in touch with them through their website, www.unitedradio.com. Please note, all repair and shipping costs will be your responsibility. Thanks, please write again with any further questions or comments. Best regards, Sherri - Customer Support"

    The only previous issue I had with the speaker was last summer when I plugged it in to listen for a while. The Bluetooth quit working for no apparent reason, and the speaker would not respond to any user input. Turning it off and on did nothing. I then turned it off and unplugged it for a few hours, after which it seemed to work normally.

    I bought this product for three reasons: (1) it sounded good, (2) it looked good, and (3) it was not made in the Peoples Republic of China. I wish now I hadn't wasted my money - it is essentially junk at this point. This product is less reliable than British cars. I strongly urge readers to avoid Marshall products like the plague. It won't work, and they won't fix it.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Don't purchase this item!

    • Written by from Boston

    If you're thinking about purchasing this item, please don't! I suggest you but Bose instead. The Bluetooth function of this speaker is really bad, I connect my iPod and as long as I don't move the iPod the sound seems to be okay. However if I start moving my iPod, the connection gets broken and you get delayed sound and it's super super annoying. (that's probably why they are showing this item in apple stores with iPods that are put in mounts and can't be moved around). When it's connected to my mac, the speaker is just giving out a terribly delayed noise, it's not even music anymore, just a creaking annoying sound.

    -if you're planning on just using the audio cable and not the Bluetooth, then you'd get a flawless sound.

    19 of 29 people found this useful