• 4.0 out of 5 stars

    The Good and The Bad...honestly.

    • Written by from Glendora

    First, the bad...which is the most important.

    Does it work reliably?
    The answer is NO. As of this date, it doesn't matter who else has posted reviews, the DropCam is NOT 100% reliable! I can say this with confidence because of others' experience whom I'm working through the same issues. The DropCam CVR servers/network causes multiple drop-outs. This knocks the camera AND recording offline. These drop-outs can range from 30 seconds to permanent.

    There's no mechanical Pan/Tilt/Zoom; any adjustment is done digitally, and must be within the current frame. Artifact become pretty severe at full zoom which is around 8x by their claim.

    The microphone (for talking through the camera) function is virtually worthless due to extreme network lag of at least 10 seconds. Recording is fine, however, since it's synced with the video.

    This is a SINGLE CAMERA monitoring system; one at a time. So, even if you have multiple cams, and use the iPad, you'll only be watch LIVE on one camera. Plus, at $200 each, I don't know how many people would want to install 4 or 5 of these.

    As for the good...

    The technical support staff seems to be very busy, probably handling all the latency issues, but is very courteous and fairly responsive. They seem to want to address the network issues as hardware, but...we'll see.

    This is a very nice camera with a very good picture, wide angle, and REALLY GOOD IR for night-vision!

    The motion-sensing works very well as does the sound-triggers.

    The software-both iOS and MAC-is decent albeit very basic. The UI is pretty and ormal and takes some getting used to in order to navigate.

    The setup is near perfect; about as simple as you can get.

    Range is "ok"; not quite as strong of a receiver as an iOS or Laptop, but not too bad.

    It's powered by a USB cable, which is kind of good. It means a fatter cable than necessary for just power, but it serves as the setup cable as well...which isn't needed except for setup. You can use their power adapter...or, you could use any other USB source such as a battery-pack, laptop, etc. This is useful for locations that don't have a plug, but limited to battery life. This little camera gets pretty warm, so I'm guessing the current draw is pretty heavy.

    The design is cool, efficient, and the quality looks near perfect.

    432 of 490 people found this useful

  • 1.0 out of 5 stars

    huge disappointment - definitely a very limiting love/hate product

    • Written by from TORONTO

    This product gets a lot of positive reviews, and within a very narrow set of requirements, it can be great. For me it is the most disappointing product I have purchased in a long time.

    First the good.

    1) The image quality is very good in various lighting.

    That's it. No more good.

    1) ALL video gets sent out through the internet before coming back to your house. Besides the creepy factor of not being able to disable this, is creates huge delays, and lowers the video quality you can actually see in the end. I have a very fast low latency internet connection, and yet standing right there in the same room with the dropcam, I timed up to a 10 second delay in the so called "live" image. Yes, even if your viewing device is connected to your same home network as the camera, it still sends the video/audio out to the internet and back again. This is entirely inexcusable IMO. Checking on the support website this is the most requested feature yet dropcam by their replies seems to place little priority on it.

    Thinking of using this as a baby monitor? Better think again.

    2) Even though they use public licensed pieces of software to operate the camera, they connection is completely proprietary. That means you can only use their software to view the camera and their software is quite lacking. Other cameras can be used with a wide variety of 3rd party viewing software.

    Hmm. If you could use the dropcam with any standard software, you could choose any number of video recording options should you want such a service. Something is beginning to smell very rotten here.

    3) Dropcam claims you can view the camera through any web browser on a computer. This is not exactly true. The computer viewing experience requires flash which is an ADD ON to browsers, not part of the browser. Flash is such a poor technology that Apple for years now has refused to install it on their computers. You have to add it yourself. If is full of bugs, security holes, slows down your computer. There is a built in browser standard called HTML 5 that all newer browsers support, but forget about that with dropcam.

    4) Want to share you camera video with relatives? Forget about it. Seems you can either share it publicly with the world, or give away the farm by providing your full access login credentials.

    I can't help but come away with the feeling this camera for dropcam is all about continuing to extract money from customers after the sale. It seems the reason for such a poor experience and software design is to lock you in to their "cloud recording" as your only option should you want to record any of your video stream.

    I am returning mine, frustrated that my valuable time, was wasted. Dropcam leaves a bad taste in mouth as to me it seems they are more interested in locking customers into a shoddy proprietary experience in the hopes of ongoing revenue, rather than providing a decent customer product and experience.

    330 of 388 people found this useful

  • 5.0 out of 5 stars

    Dropcam exceeds expectations!

    • Written by from Massapequa Park

    Better than advertised/ Exceptional audio detection, two way microphone, exceptional night vision automatically as it gets dark, alerts for motion and/or audio as desired, allows multiple private viewers anywhere in the world with login and password on the internet, make video clips and e-mail, tweet or put them on YouTube, wide view, crystal clear picture, move it around the house as needed, remote storage of video by Dropcam and even if they steal the cameras you still have access to the video. Much more than meets the eye.

    176 of 234 people found this useful

  • 1.0 out of 5 stars

    BAD Product that could have been great

    • Written by from Santa Monica

    Although the good is that it is well engineered, the bad is that the bean-counters apparently took over software development.

    You CANNOT RECORD ANY VIDEO LOCALLY. You must pay $100-300 per year for them to store video data (motion-sensed, so not much data). AND, they will only store 7 to 30 days of recordings before purging.

    Why, why, why, do they not just let me connect this to through its USB or local Wi-Fi connection to my always-on home computer, to record as much as I want? The software decision that limits CUSTOMER options makes this product an absolute non-starter.

    AVOID! Buy a cheap web-cam and find some open-source software instead.

    52 of 60 people found this useful

  • 1.0 out of 5 stars

    This Camera Requires a Monthly fee to work

    • Written by from Regina

    They should be giving out the camera's for free because they are going to charge to either $10/ month or $30/month in order to use this camera. Plus if you buy a second camera they charge even more for EACH camera This is hidden from the requirements and a total rip off IMVHO. If you don't mind over paying for these subscription fees- then it's a OK camera sound is good. The zoom is waste of time - it would be better to have a narrow field with better picture quality there are 7 zoom levels all of them are useless. The picture quality is passable but I would NOT call it HD even thought they do. Super disappointed it's going back to Apple for refund.

    44 of 60 people found this useful

  • 5.0 out of 5 stars

    Don't pay much attention to the negative reviews here

    • Written by from Toronto

    I am an electronic surveillance professional working in the field for many years, so I've seen and installed countless different types of analogue, digital, and IP camera systems. The biggest misconception I notice with most people is they expect FAR too much out of these types of cameras. Stop letting Hollywood fool you. I install professional camera setups daily that are exceedingly far more expensive than this product alone, and quite frankly, don't necessarily work as well and aren't nearly as simple to set up. The video quality out of this little device is easily equivalent to that of a unit 5X it's cost. Is this device the best quality home surveillance camera on the market? Of course not. However, the quality you get out of this device for the price you pay is well worth it. As reported, there is a little delay while viewing the camera image online (the reported 10 seconds is a bit of a stretch), but you will get that from ANY camera system viewed remotely. I said "delay", not "lag", like previous reviewers have - in the industry those are different terms with different meanings. The delay is nowhere near substantial enough to no longer be considered real time. This camera can't be accessed on the local network, only via the "cloud", which has it's pros and it's cons. It also can record only in the cloud, which again has it's pros and it's cons. The optional cloud recording feature does have an additional cost, but you get the peace of mind knowing that your footage is in a monitored data centre and not stored in your home, where can be damaged by fire, water, power loss, power surge, theft, etc. It would be nice to have the ability to store locally as well, however you would then have the cost of maintaining a local storage device (with constantly spinning hard-drives, these break more often than one might think, resulting in costly hard-drive replacements). Ultimately, these cameras are fantastic for the price, image quality, streaming quality, uptime, recurring costs, secure connections and recording, and ease of setup. If you're looking for a indoor home monitoring solution, this is your device. Keep in mind that if you have the optional cloud recording service, your camera is streaming constantly through your network connection (I've noticed around 3GB transferred per day - make sure you have enough available bandwidth on your internet plan).

    29 of 33 people found this useful

  • 5.0 out of 5 stars

    Don't be scared away by bad reviews

    • Written by from Arlington

    The camera is great. It works in natural light and the infrared is great at night. We use it as a baby monitor. We used to have an Infant Optics video monitor but its range was severely limited (had problems connecting from second floor to basement) and the monitor kept turning itself off. So to upgrade we read all of the reviews for similar cameras like Foscam and D-Link. Luckily we were not scared away by the negative reviews for Dropcam because it took minutes to set it up and get it working with our Verizon Fios router and our multiple array of istuff (IPhone 4S, iPhone 5S, iPad Air, Macbook Pro and Macbook Air).

    None of the supposed "drawbacks" have affected us at all. There is a slight lag because the signal goes out over the internet and then comes back to your iPhone or iPad, but it is only 3-5 seconds. This has not been a problem for us. We also have not cared about any of the other "issues" like not being able to record video locally. We tried the recording service and it worked fine but we stopped using it because we had no need for it.

    If you want something to work out of the box with all of your wonderful apple products, then get the dropcam. If you want to fiddle with your wireless network and forward ports and attach NAS devices, then there are obviously other options available.

    22 of 26 people found this useful

  • 2.0 out of 5 stars

    Liked at first, now I cannot recommend

    • Written by from MILWAUKEE

    I bought this camera for my house to monitor my dogs from my office. The younger of the two dogs had gotten to be a little destructive so with the microphone and speakers, easy set up and price it sounded like a no brainer. After a week I liked it so much I bought a second one to have more coverage of the house. All worked pretty well at first with a few connection problems here and there. The dog got yelled at from work, stop destroying completely plus it's just cool to see what they are up to during the day as well as the coming and goings of the dog walkers, cleaning people etc... I have had them for over a month now and the connection issues are really wearing on me. I mainly use the ipad app on my ipad air. I have a smaller 2500 sq ft house with a very strong internet signal in every room. Both cameras are one room away from my newer Apple router and I have the fastest internet available from my cable company. My work internet is the fastest possible connection available due to job requirements. With all that, there is never a period longer than 5 minutes or so where I don't lose a connection. I either get the spinner saying "loading" or the blank "lost connection" screen. Most times it comes back but it takes a while or I switch cameras or close and reopen. They should have had time to work the bugs out of this by now. Yes it's a lot less than installing full home security system and easy to use and set up but what's the point if it can't keep the video rolling for more than a few minutes. I'm past the return period so will probably sell on ebay and look for higher quality.

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    Putting the "Drop" in "Cam"

    • Written by from Glendale

    2 cameras @ $200 = $400 + 1 CVR plan @ $150 = $550. Distance from router = 14'. Walls in between = 0. Disconnected from Wifi = every day. Wifi speed is 21.42 download and 2.14 upload = no excuse.

    Don't read another review. This product is unreliable junk.

    27 of 40 people found this useful

  • 5.0 out of 5 stars

    Perfect for my needs!

    • Written by from Jersey City

    While some of the other reviews have valid points (zoom becomes very distorted,lag in voice feature), this was an exceptional purchase for me...I use it to monitor my 85 year-old mother who has mild dementia. Being able to look in to make sure the oven is off gives me a piece of mind while still allowing her to live an independent life. The video is clear and the set-up was unbelievably easy. The e-mail alerts is another fantastic feature. When short on time all I need to do is check my e-mail to make sure she is moving around. I absolutely love this product and would not hesitate to recommend to friends and family. In regards to the cloud service, $99 a year for 7 days of rolling footage is very reasonable. Holly, in customer service has been extremely helpful and very responsive with my questions.Don't hesitate to buy...

    17 of 21 people found this useful

  • 1.0 out of 5 stars

    No Range

    • Written by from Happy Valley

    Would not work more than 10 feet from my modem. Returned it and got a new one per Dropcam customer service, same problem. Just worthless.

    18 of 25 people found this useful

  • 5.0 out of 5 stars

    You get what you pay for

    • Written by from Bedford

    Purchased two of the units. Could not use iPhone to configure, plugged into macbook everything was simple.

    Excellent night vision, much improved over the Non pro unit. All the functions can be adjusted remotely.

    If unit becomes disconnected I get an email confirming. Had to use tech support once for a disconnection issue. Very

    fast response, solved the problem. Got a follow up to confirm problem fixed. Getting a third unit shortly.

    Excellent camera. DVR function is very easy to use.

    13 of 15 people found this useful

  • 3.0 out of 5 stars

    Needs work

    • Written by from Brandon

    So far not too impressed.
    FYI phones require iOS 6 or newer.
    I was running the old 5.1.1 and had the update phone.

    Now I rum the iOS 7.0.4 (which I don't care for) however I updated phone just for this product.
    The camera disconnects every 2 -3 minutes and has about a 20 second delay if/when it connects

    Maybe the app requires an update to run the 7.0.4 iOS .??

    The cost of iCloud recorded video storage seems quite reasonable ...,. If camera is actually recording.

    Great idea & hope app updates arrive.

    34 of 57 people found this useful

  • 1.0 out of 5 stars

    Great, until...

    • Written by from Tacoma

    The camera was great until the day I left on vacation... There was a network connectivity outage with the ISP and since it took longer than 30 minutes for internet connectivity to be restored, the camera was unable to re-connect itself. Apparently, the camera only tries to re-connect for 30 minutes and quits attempting to connect to the network... Now I'm 960 miles from home and have nothing watching my house. It kills me that I'm paying a premium price and not receiving any service.

    I called customer service and they were not able to remotely reset. Their suggestion is to have someone go to my house and power off the camera, unfortunately, I do not have that luxury.

    Not sure why they don't have the camera continually try to re-connect until connectivity is restored. Until they fix this major bug or start compensating users for the time it's not recording and/or stolen goods during the outage, BUYER BEWARE.

    10 of 12 people found this useful

  • 4.0 out of 5 stars

    Very Happy; Meets my expectation.

    • Written by from Markham

    I decided to get a Dropcam despite all the negative reviews on here. I've had the Dropcam for about 2 weeks now and I can say it definitely has it's flaws but it meets my expectation and I'm very happy with this purchase. You may be really bothered by the flaws so this may not be the camera for you.

    This meets my expectation because it serves its main purpose very well: it allows you to see a live feed of your camera from anywhere (assuming you have an Internet connection). The second thing it does very well is recording your live feed for review later. Dropcam has taken into consideration reviewing live feed may be very tedious so it will sum up all the feed where there's been activity and you can jump to the interesting moments easily.

    The bad is there are some bugs, like with any software company. Their mobile app on iOS sometime crashes and is non-responsive. I've notice this mainly when interacting with notifications, i.e. opening the app via a notification. As some other's have mentioned that sometimes the camera loses connection and there is a slight delay on the live feed. I do see it lose connection when I'm viewing it on my mobile for long periods of time; anything longer than a few minutes results in the "Connecting..." screen for about a second. To me, this is no big deal. I haven't noticed anything problems/latency when viewing from their web portal. Someone mentioned that they've time the delay to be as much as 10 seconds. I have not experienced anywhere close to this. The delay has never been any more than 1 second max. The other bad thing is the mobile app features is not on par with their web portal. There is nothing special with my set up either. I'm using an Airport Extreme (latest gen) and I have a 30/1 Mbps service. The camera usually sits right next to the router but I've moved it as far as 10 ft. I haven't tried anything else. I do, however, have my network split into 2.4 and 5 ghz frequencies.

    To those complaining about the use of flash and routing the feed through the Internet even when you're home. Both true, but who cares?! Yes Flash is an add-on to a browser but so is Javascript. Big whoop. (I hate Flash too btw)

    Overall, I think Dropcam is very good value overall. What I mean by this is I think the camera is kind of expensive at $200 but the recording service is pretty good. I'm going to definitely get the year's subscription at $99 after my 2-week trial is up.

    11 of 14 people found this useful

  • 1.0 out of 5 stars

    Don't bother!

    • Written by from Carmel

    Everything worked great when first installed in June, 2014. After Nest acquired Dropcam, the iPhone app ceased to function. You can still monitor activity on your home computer, you know, while you are standing in the house!--but not on your mobile device. When you get a message that activity has been detected, and sign in, the iPhone tells you you need Adobe Flash Player to see the video. When you try to download and install it, you get a message that the iPhone device does not support Flash Player. So now the camera is just an overpriced door stop. I am calling the AG fraud division tomorrow. I will get my money back.

    9 of 11 people found this useful

  • 3.0 out of 5 stars

    Overall Great Product

    • Written by from Welland

    Everything from design and construction to packaging and customer service is great! Just a couple things that would improve this camera: A remote zoom feature would be a definite plus and a weatherproof housing (to allow outdoor use) would make this thing perfect.
    Having to pay for the CVR is a bit disappointing (I would have preferred to pay a little more and had a lifetime recording service included).
    For the most part, I am quite happy with my dropcam.

    9 of 12 people found this useful

  • 2.0 out of 5 stars

    Great, and then really frustrating - would not recommend buying right now.

    • Written by from Toronto

    I've owned two Dropcam Pro cameras since July 2014. The cameras were easy to set up in just a few minutes and worked well. The cameras themselves are of high quality and work reliably 99% of the time. The only issue I had with the cameras was that the alert algorithm seems to work based upon lightness and darkness. So, when the sun comes out from behind a cloud and lights up a room significantly, it is counted as motion and an alert is created. It was a 4 or 5 star experience at the time. However, as most people, like myself, are likely using these cameras in conjunction with a smart phone app (in my case, an iPhone5&6), the combined experience has become extremely frustrating since about mid-August 2014 (shortly after Dropcam was acquired by Nest). Geolocation in the app is not as good as it used to be. Often I have to open the app for it to figure out that I've returned home or have left home. Often when an alert comes up, I swipe the lock screen alert, then the app opens, freezes, crashes, and then restarts. I'm getting lots of false positives for Loud Noise when there is no loud noise, and not getting notifications for movement when there is very clear and obvious movement on the cameras. Also, the app notifies me that the cameras are off when they are on - as in, I leave the house and it says "cameras are still off", when they are on, and arrive home to see "cameras are still on" when they are off. Lots of weird functionality problems. For this reason, I cannot recommend Dropcam to anyone at this time until these problems are fixed with the app. Check the App Store - you will see lots of other frustrated people complaining about these issues. It's been three months since the problems started and the developers don't seem to be on the ball with fixing the problems.

    7 of 9 people found this useful

  • 1.0 out of 5 stars

    Beautiful but crippled

    • Written by from Gatineau

    Beautiful hardware, great image quality but its functions are completely crippled. To make use of its most important features, you need to pay a monthly fee, and all data must go through their servers.

    7 of 9 people found this useful

  • 1.0 out of 5 stars

    Was good once, but hold out for something else

    • Written by from Saugus

    Smartphone alerts have been failing (2nd time in the 9 months I've had it), either sending none or sending incorrect alerts. Sometimes I cannot connect at all from my phone but can through the web page. Support has fallen short seemingly after it became a Nest product. Keep shopping before you decide to circle back to Dropcam.

    4 of 4 people found this useful