• 1.0 out of 5 stars

    Great concept, poor execution

    • Written by from Seattle

    This is a great product...when it works. I've had it for a few months and it records about half of the trips I take. I've contacted customer support many times, but their troubleshooting has not improved the success rate. The software and perhaps the hardware needs some major reworking before the product can live up it's potential. I use an iPhone 5S on a reliable network in a major city.

    0 of 2 people found this useful

  • 1.0 out of 5 stars

    Very disappointed

    • Written by from Cambridge

    I really wanted to love this product. It greatly disappoints me that it is sold on the apple store, as it does not meet the minimum experience standards someone would expect of an apple product.

    I didn't buy this product to log half my trips, or a portion of my trips. I didn't expect I would have to open the app each time I get in the car to make sure it connected with the device. I didn't expect I would need to have internet access every time I turn the car off to save a trip.

    The lack of documentation would be fine if it just worked, but it took a lot of digging just to understand why it didn't work most of the time.

    I severely hope you do not have to use the 'forgot my password' experience. I have not experience such a bad UX in many years.

    Seriously disappointing app.

    0 of 2 people found this useful

  • 1.0 out of 5 stars

    Novelty, but nothing great

    • Written by from Brandon

    Full bars with LTE service and it still tells you to connect to wifi for better connection. Not many people have wifi in their vehicle. it does ok, it tells you how far you have gone and basically if you hit the gas too much or brake too hard, but the gas consumption wasn't correct.Neither was gas price. Tells you that you have spent $30 on this trip, yeah right. ALSO, if you have a GM vehicle, you better unplug this thing at the time on star does its weekly diagnostic check. My new silverado sends a message to me and my dealer about the truck every month for service reasons and diagnostics, and if this is plugged in, it says there is a device plugged in and will not send it. It doesn't look good for warranty purposes if something does happen to go wrong!

    0 of 3 people found this useful

  • 1.0 out of 5 stars

    Automatic ODBII blue tooth

    • Written by from Manteca

    Works nice but had to reset the BT connection a couple of times. What makes it a "not for me" is it recognized my 2002 Dakota but not the 2 codes. It didn't know what they were- referred me to a mechanic. It did reset the check engine light. The show stopper is it doesn't SAVE multiple cars, you have to reprogram it every time it is used in another car. I am returning it to Apple store where I got it.

    1 of 5 people found this useful

  • 1.0 out of 5 stars

    Does nothing important

    • Written by from Mckees Rocks

    I had the automatic for 2 days. A drive from Pittsburgh to North Carolina. It was n a 2011 Dodge Charger R/T. At no point does the automatic give you any information that your dash cluster doesn't. Average mpg, miles traveled, distance and cost. There are free apps for that and most dash clusters do that as well. It missed the drive when it dumped from WV to NC so it was useless.

    The only way the Automatic would be worth anything would be if it monitored engine parameters. Oil pressure, trans heat, fuel/air ratio, etc.

    Everything that the automatic does, so does your dash cluster in most cars. DONT WASTE YOUR MONEY.

    2 of 5 people found this useful

  • 1.0 out of 5 stars

    Device lacks accuracy, product support is superficial

    • Written by from Chandler

    Automatic is a good idea, not realized in current product and software. Find device fails to connect to my iPhone resulting is missed data, and mpg is grossly in error based on fuel consumed per files traveled.

    Limited ability to contact Automatic. Their web site is disjointed at best and nothing more than advertisement for the product. Did receive a response to mpg problem that stated a software upgrade was in progress that resolves problem. Not true... nothing has changed. mpg continues to be less then half of actual calculated value.

    Would suggest one hold off on purchasing Automatic at this time. $100 is to much to spend on a product that provides misinformation and does not always connect.

    14 of 27 people found this useful

  • 1.0 out of 5 stars

    Useless

    • Written by from Indianapolis

    I found the device was preset with preferences unacceptable to me. For example there is no way to adjust the speed limit beep from 70 mph. No real time data is delivered at all, so there is no feedback at all while you are driving. Not until you are done with your trip, then it is too late to adjust. The factory dash instruments on my Prius are vastly more helpful. Fortunately, Automatic.com allowed me to return it for a full refund. A waste of money IMO.

    20 of 37 people found this useful

  • 1.0 out of 5 stars

    Good hardware, poor application

    • Written by from Saratoga

    Hardware is well-built and has a very nice design. However, it works only with one application, and this application has very limited features: no real-time data display; no data export; shows very limited data; works only when connected to Automatic servers. Features are very poorly implemented. At best, the whole solution is early beta; at worst, vaporware.

    The overall product functions very differently from what I imagined when I bought it. I wish I checked Automatic application reviews and support forums at automatic.com before buying this product.

    9 of 22 people found this useful