• 2.0 out of 5 stars

    Do NOT buy yet.. needs to be more stable

    • Written by from Vancouver

    I bought my SoundTouch 30 a little over a month ago. (May 2014). I saw the demo in the Bose store and I was very impressed... it was SO slick that I dropped 900 bucks on it right there. I'm a big fan of Bose products and was excited they finally had the "Apple TV for audiophiles" Overall I say it's not worth the money YET.

    Set up was easy enough although you have to connect it to your computer before it will find your network...seemed a bit odd... I digress.

    Lots of radio channels available

    Air Play is great (when the speaker is on line)

    Easy to swap out pre-sets quickly

    Great volume control on the device and the remote, [will get really loud but also can turn it right down so it's very very low]

    Looks great

    And obviously frigging FANTASTIC sound quality you would expect from Bose!

    Connection/software isn't stable [despite moving it and my wireless router (AirPort Extreme) with in 6 feet of each other, re booting, changing wifi settings etc, it hasn't improved, It will go off line for minutes to hours at at time. Very frustrating. Often when I turn it on it can't find the WiFi network I re boot my router and the SoundTouch and sometimes that works, sometimes it doesn't. I have apple TV and have NO issues with connectivity and that's streaming video, Audio should be much less of a bandwidth hog] This is the biggest downfall of this device...

    The volume control on the App is clunky, you can't adjust the volume accurately (ok i'm fussy but it's annoying)

    There is no "mute" button on the app to silence it for a phone call

    Often the app can't find the device (Likely because the speaker can't be found on the wifi network (see above))

    navigating your music library isn't as slick or easy as it could be.

    I would say once they have a new more stable software platform for this, it will be worth every penny but for now save your money until the bugs are all worked out.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Great product!

    • Written by from Dover

    Was really on the fence about Bluetooth vs Airplay (i.e this speaker or a different one). Airplay offers the advantage of being able to use it for both audio and video, while Bluetooth is strictly audio-only. However, after reading some reviews on Airplay, it appeared as though Airplay didn't always work so good for some people.

    After stewing for a while finally decided to give Airplay a try with this speaker. Well, it turns out all my fears were unfounded -- Airplay works perfect and this speaker does too! Setup was a breeze (though there was a firmware update for this speaker that took a few minutes to complete). The sound is awesome. Perhaps the only nit-pick is that there's about a second delay between starting/stopping a song and when the music stops on the speaker. I assume this is probably due to buffering the speaker does or something. Anyhow, it's minor.

    When watching a movie and Airplay'ing it to the speaker, the video and audio seemed to be synchronized very well (this was something some of the Airplay reviews I read said was problematic).

    No complaints!

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    Excellent using Airplay; Poor on Bose's Network

    • Written by from ORLEANS

    Overall I am happy with the Bose Soundtouch 20 but only because it supports airplay and that works extremely well. I have never had a problem using Airplay with the Bose Sountouch. If you want to make use of the preset buttons at the top of the speaker (so called Soundtouch) which relies on Bose own network then it is simply not reliable. Sometimes it works but a lot of times it simply doesn't. Bottom line - if the main purpose is to rely on Airplay for your music streaming - it works great. If on the other hand you want to use the Soundtouch buttons and therefore the Bose network which it relies on - I suggest you look elsewhere at least until Bose gets its act together.

    4 of 4 people found this useful

  • 5.0 out of 5 stars

    Amazing sound, easy to set up, LOVE IT

    • Written by from San Antonio

    I was looking for a speaker for my home office, that I spend about 6-10 hours a day in, that wouldn't tax my CPU, but, that I can control from my desk.

    The Soundtouch 20 is fantastic in this application. Set up took about 10 minutes, and now I have the six presets set with two Pandora channels, two local radio stations that transmit over the net, and two international radio stations that do the same - one being News from "home" , the other being a french Jazz station. And the quality is amazing. I'm listening to the "Andy McKee" Pandora channel as I write this - smiling hard.

    The remote is radio, not line of site IR - which is great - since I have the unit behind my monitor across the room, and I don't have to point the remote at it. Also, I can turn it one and off from my iPhone - kind of cool.

    Bottom line - if extraordinary sound quality in a tight, easy to set up package is what you are looking for - you found it.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Unreliable and soooooo disappointing

    • Written by from Salt Lake City

    I bought this product hoping to have a high quality audio system for my office. I was sold on the AirPlay feature right away. I have a house full of "i" devices and I loved the idea of combining the fidelity of AirPlay and the convenience of less cords to clutter things up. However, 99% of the time none of my devices can find it as an available AirPlay source. When I open up the Bose app for iOS or MacOS, usually only the iOS devices can find it. And that app completely eliminates the usefulness of the AirPlay features because it has to connect to my Mac for a music library, which it always forgets, and says that I have to set it up again. So I do, and it works for about 5 minutes and then forgets my iTunes library location on my Mac or some nonsense and insists on going through the entire set up process again! Every single time that it has decided to work with AirPlay, half way through the song it suddenly quits playing and disconnects. Then I try to get it working again and you'll never guess what it wants? To go through the setup process again! As for those few gleaming moments it has decided to work? Crazy ridiculous feedback! I play the same song on any other device in my house... no feedback.

    Pros: Looks high quality, Bose name, AirPlay (in theory)

    Cons: Airplay never works, static is terrible, speaker sometimes turns up or down the volume by itself, usually only works through Bose's app (at that point why not get a SONOS if you're stuck using the OEM's app.

    6 of 7 people found this useful

  • 2.0 out of 5 stars

    Purchased for the Airplay and Bose Reputation. Great system Horrible App

    • Written by from Portola

    Most of my airplay devices have been straightforward and running in a minute or less out of the box. This system took over an hour, and I had to play a guessing game to figure out what was wrong (reminded me so much more of a Microsoft product than an apple one). First, you have to download an app (for $400, please put a base application on a flash drive in the device) to make this work, and it has to be set up from a computer (connected to it by a USB cable), not an ipad, iphone, etc. Second, if you use anything other than WEP encryption, you need to use a manual configuration (which does not appear until you fail a wireless set-up). It would be nice if either of the two usb ports on the device (one micro and one standard) could be used just to play music using your lightning cable. The documentation is nil, and there is no online troubleshooting option (there is a box to "contact Bose" that gives you the technologically advanced option of a static page for a host of international Bose customer service phone numbers (the paradox between the innovation present in the non-functioning device in front of me and this antiquated customer service option was not lost on me and my increasing frustration). Now that all of the cons are out of the way, it is a Bose sound system that has the expected, great Bose sound quality. They also have a great 6 station preset system that you can pre-program and use without accessing an external device, once set up so that it seems to function like a traditional Bose stand alone system.

    7 of 8 people found this useful

  • 4.0 out of 5 stars

    Works for me

    • Written by from vestal

    Obviously great sound from the Bose product. The SoundTouch 30 is awesome - but for not for an additional $300.

    I didn't have any problem setting up the SoundTouch. The secrets to ease of use is loading the SoundTouch app on you iPhone or iPad, selecting your six channels, and, making sure your computer's Energy Saver is set to "never".

    So why not 5 stars? Although the iPad / iPhone app controls the speaker unit(s) and the SoundTouch comes with a remote control to do the same, the speaker unit does not have the same song back, song pause, or song advance song buttons; in the event it is more convenient to just reach out to do so.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Good idea but still need to improve a lot!!!

    • Written by from Málaga

    After installing my Bose, everything went fine... airplay working properly with all devices, preset fine, Bose app ok. But:

    1) when you load a library on Bose library or,
    2) when there is a change or you have to reset your network... then, a nightmare starts, no airplay, only presets!!!

    Restarted, then, reset to factory settings 100x, and no AIRPLAY, which was the aim of buying this device!!!

    And still trying to setup AGAIN!!!

    20 of 30 people found this useful

  • 5.0 out of 5 stars

    Most versatile WiFi and AirPlay speaker on the market!

    • Written by from PORTLAND

    An incredibly versatile WiFi speaker with the size and performance fit for just about any room in your home. AirPlay streaming works just like any other AirPlay speaker, but with the SoundTouch app you have access to much more, like Pandora and thousands of streaming internet stations. The programmable preset buttons work just like the presets in your car, so you can tune in to a favorite internet radio station, pandora channel, or even stream from your iTunes library, at the touch of a button, without having to take your iPhone out of your pocket if you don't want! AND, with multiple systems, the Play Everywhere feature as well as independent controls are incredible for a house full of great sound!

    26 of 31 people found this useful