• 1.0 out of 5 stars

    Doesn't Last

    • Written by from Ithaca

    Multiple issues with the mope Juice Pack stemming from a horrible design (I've had 2)
    The headphone connector doesn't last more than 3 months. This forced me to pull my headphones out by the cord, eventually destroying my headphones. After replacing my headphones I stopped doing this and began removing the bottom of the Juice Pack to unplug the headphones without destroying the cord. This eventually wore down the sockets and now the Juice Pack won't close all the way and won't actually charge my phone. So now I have a bully batter that I can't use unless I use my hands to force the case to stay closed. This case is useless after 13 months.

    It was great while it worked...

    2 of 2 people found this useful

  • 1.0 out of 5 stars


    • Written by from Half Moon Bay

    Aloha all, I wanted to make you aware of the Mophie product and what the true specs are before you end up purchasing the product. First, I will say its case is very durable that is a plus. However, since I have an iPhone 5 I purchased the Juice Pack (100%) model, in each case it wouldn't charge to a 100% as indicated by the box. The first Mophie Juice Pack I bought went to 68%, the second one I exchanged only went to 78%, the last one I exchanged went to only 85%. So I talked with the Apple Store representative explained my situation so I figured I try the Juice Pack Plus (120%) model. I waited for my iPhone 5 to hit the 20% battery left and charged it. Guess what, the charge stopped at 70%, I went back to the Apple Store took this one back, tried another did the same thing as before, it charged to 93%, mind you this is the Juice Pack Plus the 120% model and cost $119.95. As you can see I contacted Mophie directly using their chat as the person said below all depends on how you use it.

    Casey S 8/25/14:
    The percentages are largely dependent on how you use your phone. If you are on it a lot while it is trying to charge, if you have a lot of open apps, and if you have a lot of data on your phone, can all affect how much it can charge your device. The mophie typically gives "up to" 120%. This does not mean that it always gives this much of a charge.

    So when you purchase any of the Mophie Juice Pack products, it doesn't mean your iPhone 5, 5S or 6 (when it comes out) will not charge all the way. Everything I've said here is true, but you decide what you want to do now after having the facts.


    4 of 5 people found this useful

  • 5.0 out of 5 stars

    Great item

    • Written by from San Jose

    Saved my phone a few times from drops already. Fully charges my phone and then some. People state the charge cable is shorter than the iPhone OEM cable, I don't think 3 inches makes much of a difference. Micro USB cables are a dime a dozen, if you need a larger cable you can get one for less than $5 and all cables with charge the pack with no issues. The headphone extension could of been already molded to the bottom piece but oh well, I don't leave the extension plugged in at all times and only use it once in a while when I need a different audio output. I personally would not use headphones with any phone, modern day Bluetooth works great and you don't need the phone 3 feet from your head.

    I like how I can go to a friends house that has Droid phones and can still charge my phone if I don't have a lightning cable.

    All in all I think its great, the only change would be to get rid of the headphone extension and mold it in to the bottom section. Mophie offers a 1 year warranty which is great.

    2 of 3 people found this useful

  • 3.0 out of 5 stars

    Headphone adapter is absolutely useless

    • Written by from Brooklyn

    I LOVE my Mophie case. Living in NYC and not having access to a car charger or other outlets for much of my day means that a second wind of battery life is super crucial. But I am now on my 3rd headphone adapter, because the thing breaks after 1-2 months of use. It randomly shorts out so the sound only comes out of one headphone, and you have to do that bendy-thing and hold it in the perfect spot for music to come out correctly. Then I end up taking off the adapter, taking the bottom of my case off, and carrying my phone around unprotected with extra pieces at the gym. Not convenient.

    Mophie customer service is aware of how terrible the product is, because if you contact them, they will immediately send you a new adapter for free without question. After 3 of them busting on me... I'm expecting a more permanent fix.

    Also, like everyone else says - would it kill them to give us a charging cord that's longer than a foot?

    Love the case itself, but all of the accessories are the worst.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Got very hot

    • Written by from Cranford

    The case got very hot whenever I used the charger. Eventually it almost toasted the 5S.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Does Not Work!!

    • Written by from Rockford

    I loved the concept, and my daughter (who has an iPhone 5 like I do) loves the one she has. So I bought the Juice Pack Plus, and it would not work...and it worked on my daughter's phone, which made the experience all the more frustrating. Then I went back and bought the regular (100%) Juice Pack, which worked initially, but eventually did not work like the first product. I sincerely wish the product worked as advertised, but it just didn't. Buyer beware!!

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Adapter cord and headphone jack design is horrible!

    • Written by from Missoula

    Overall, I appreciate having the extra battery power as I watch friends run out of battery power all the time. For this I am grateful that I own a Mophie. However, they took no care to deal with the design as far as using the headphone jack. That I should have to have an adapter cord with me all the time just to be able to have one of the most basic functionalities of an iPhone is enough to lose customers! I am constantly having to take the bottom of the case off just to plug it in to my car stereo, stereo at work, and my Bose Dock.

    This brings me to the adapter! I'm now on my second adapter which I promised myself to treat like a fragile baby...well, just today after two months, my SECOND adapter is shorting out! It amazing that Mophie has not issued a recall on this poor design or attempted to fix it and send to its loyal customers an adapter that works and lasts.

    For any future versions of Mophies they must find a way to eliminate any need for an adapter and have Mophies able to accept all types of headphones without an adapter.

    This may seem a minor inconvenience, but enough to send customers who use the music feature extensively away!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Broken out of the box

    • Written by from Flagstaff

    I just bought this $120 device for my iphone 5s yesterday. I charged it for 8 hours today; 2 from a wall charger, 6 from usb...and it never went beyond 2 of the 5 charging lights. For a case this expensive, you would expect it to work correctly out of the box...I mean, it is just a battery, how hard can that be ?? I will be taking it back tomorrow and am unsure whether I will get another. For what it is worth , I really like the design and my dad has used a Juice air for the last 6 months with no issue.. I wanted to love this thing and it didn't even work.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Not even close to the advertised 120% extra charge

    • Written by from Bothell

    The title says it all!! I've purchased 2 of these (Plus) cases and both of them when fully charged do not even get close to fully charging my iphone 5.

    I've tried the recommended charging profile i.e. when phone is at 20 percent turn on the case and let it charge to 80% I was lucky to get the case to charge up to 80% once, I then turned off the case, drove the phone battery down to 50% and turned the case on again, I was amazed to find that it only charged it 9% more up to 59% and the case battery died.

    I then decided to try to charge from 1%, with a fully charged case and the case charged up the phone battery to 78%

    I have to say that I will return both cases. I dont think 60% battery charge is worth over 100 dollars. Especially when you consider that fact that the battery will eventually degrade overtime and provide even less performance. :(

    I'm wondering now how the Air, and Helium perform?!?!

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    One month of use, now broken.

    • Written by from North Vancouver

    Great concept, poor execution. Purchased November 3, stopped working December 3.

    Now for a suggestion: Micro USB? No thank you, how about Apple's thunderbolt connector? There's Thunderbolt on the inside, put the corresponding one on the outside.

    35 of 48 people found this useful

  • 5.0 out of 5 stars

    Nice product for iPhone 5S

    • Written by from jacksonville beach

    Just got iPhone 5S 1 month ago. Got the Mophie at same time. The fit and finish are flawless. It provides protection. It is handsome and lightweight. I carry it on my iPhone at all times. It holds a full charge in standby mode for at least 2 days. It puts all the juice into your iPhone so that your iPhone stays at 100% until the Mophie dies.

    The cord it comes with is short, and it does not come with a wall connector; only usable via USB. It can plug into your iPhone power plug, but it should have its own.

    I bought extra wall charger for iPhone today. It comes in 2 parts and costs $40. That is twice as much as it should be. Apple Store does not carry extra charge cords for the Mophie. The genius/clerk at Apple told me I could get the Mophie cord at Target for about $10. I want 2 cords for the iPhone and the Mophie so I can charge them both either at home or office.

    I would buy the Mophie again. I really like it.

    8 of 10 people found this useful

  • 2.0 out of 5 stars

    Charging cord is inadequate

    • Written by from Williams Lake

    I agree with the other reviewer and would say the case is good. The charging cord however, is inadequate for length and is not compatible with the i5 charging cord, so you can't use any of your other chargers. So if you don't have the Mophie cord and want to use the i5 charger, you have to pull the case apart to be able to plug your phone in and you will be unable to charge the mophie. I don't know why the cords aren't compatible. Once again, you get sucked in to purchasing all new cables so you can have one at home and one in your car etc. I don't like the headphone adapter either, it sticks out too far and it gets bent easily, I guess it's just a matter of time till mine breaks too.

    40 of 46 people found this useful

  • 3.0 out of 5 stars

    Case works great. Everything else that comes with it is of poor quality

    • Written by from Calgary

    Case works great. Everything else that comes with it is of poor quality.

    1. The cable that comes with it is too short (only a third of the length of stock iPhone 5 cable).

    2. The headphone adapter included stopped working after 2 months of normal use probably because its bent when your phone is in your pocket. Instead of getting a new one from Mophie for $10, buy a longer adapter somewhere else.

    37 of 41 people found this useful