• 2.0 out of 5 stars

    Not as Advertised

    • Written by from Flower Mound

    I recently purchased a new iPhone 5S and also purchased the Mophie Juice Pack too. I did this for a couple of reasons. First of all, I had one with my iPhone 4S and really liked it since I use my phone primarily for business and travel quite a bit. Secondly, they advertise that the charging is 100% which is more than the past models which helps to justify an increase in price. Having had success in the past it was a no brainer. However, the battery case does not charge 100%. Instead the most I get is an increase from 25% to 90% which is about what my previous case gave me at a lower price. While the output is okay it is 35% less than what is advertised and not worth the increased price! How can the company make such claims and justify the price increase when "real" life usage varies this much?

    When considering the purchase of this battery case keep this in mind. You will likely not get the 100% they claim and it's pricey. That said, if you can live with 65% then by all means make the purchase. Just know what your getting in reality

    199 of 235 people found this useful

  • 1.0 out of 5 stars

    Why not a lightning receptacle on the bottom?

    • Written by from SPRINGDALE

    The thing that I dislike about this charger is that it requires a mini-USB plug to charge it. If I own an iPhone 5 and I have chargers for it in my car, home and office that use the lightning plug, why would Mophie not use a female iPhone lightning compatible receptacle on the bottom of their case? That means always being forced to carry a separate plug/mini-USB cable to charge it. Why in the heck didn't they charge just a wee bit more to do it right?

    As much promise as the charging case held, the case was purchased all for convenience and there is nothing convenient about this design. Mophie: Why don't you come out with a model a little more expensive to cover your costs and do it right for the people who don't want one more special cable or adapter to carry around with them. Maybe somebody will listen and fix this mess.

    197 of 280 people found this useful

  • 4.0 out of 5 stars

    Does what It was supposed to do

    • Written by from Raleigh

    I purchased the Mophie Juice Pack because I was tired of having to re-charge my phone overnight, and again sometime during the next day (usually once the charge got down to ~30%). I have a really nice, handmade, burled walnut case, and I was also concerned about missing the 'beauty' of the phone/case by using the plain black juice pack.

    Here's what I found:
    - The battery life is now very good. I charged the battery overnight on Sunday (as usual), used the phone all day on Monday (as normal), kicked in the juice pack after about 13 hours of being off the charger (which allowed me to go from 20% to 97% charge), then actually plugged my phone back in for the first time on Tuesday afternoon (with about 50% battery remaining). Just what I wanted.

    - I don't notice any significant loss of wi-fi signal

    - I occasionally notice a drop in about 1 bar of signal strength (so 4 bars instead of 5 in some places). However I still get 5 bars in lots of places, even with the juice pack case on the phone.

    - The juice pack didn't substantially increase the size of the phone (it actually was about the same thickness as my fancy case)

    - The phone's length changed a little bit (longer now w/ the juice pack), but that's not a bad thing as it feels good in my hand...actually a little more substantial. Plus, w/ the juice pack, the microphones on the bottom of the device are actually now more 'directed' towards my mouth. Siri and voice dictation seems to be more accurate now.

    - I was worried about difficulties of using the headphone extension plug, but i had to use it once, and it wasn't a big deal. Sound quality using the extension was still phone. I just added the extension to my accessories pack that i normally carry anyway.

    - I'd recommend to others who were looking for the same solutions.

    115 of 134 people found this useful

  • 3.0 out of 5 stars

    Not for iPhone 5s!!!

    • Written by from Astoria

    I give this product a 3-star review, because I must be the idiot on this one thinking it was equally good for the iPhone 5s. It is not, nor does Mophie advertise it as being for such. Why 3 stars? Because like other reviewers here must have made the same assumption making the same mistake, so a middle-of-the-road review may sway a few more people in either direction. The product does work. It recharges the battery. However, it does not recharge 100% - it's more like 55-60%. This reason why this could be is that Apple redesigned their battery, and Mophie has yet to release a product that accommodates that.

    I think this product could be awesome for iPhone 5 users, especially if you like listening to Sirius radio on LTE most of the day and it drains your battery rapidly.

    It also seems that the mini USB port does not transfer data, so you cannot sync to iTunes with the case installed.

    In conclusion, if you have an iPhone 5s and you are hoping for that 100% extra charge, you will be sorely disappointed, and perhaps their cheaper product will give you a similar result to this Air. If you have an iPhone 5, I'm assuming the product will work as advertised, and I think you will find what you're looking for here - unless you find the data sync a problem.

    24 of 27 people found this useful

  • 2.0 out of 5 stars

    Bad Earbud / Stereo Jack Adapters!

    • Written by from Kennett Square

    I bought two of these units and both are having problems with the Earbud Adapters. The connections in the adapters break and then the case is next to useless for those who use earbuds, stereo jacks, etc...

    I'm a longterm user of Mophie products, but I must say that their Product Design (Product Solutions) is getting worse, not better.

    18 of 23 people found this useful

  • 3.0 out of 5 stars

    Good, but not quite there

    • Written by from Brentwood

    There are several things I like about this case. First, it does a very good job of protecting the phone. I've dropped mine from standing height on more than one occasion and only have a few nicks in the Mophie to show for it. I get a full charge from it. I only use it as a back up when necessary and it's nice to know I'm not going to be stuck looking for a charger. It adds some heft to the phone, but I don't mind that because I tend to drop it less.

    The things I really don't like about the Mophie are the micro usb port on the bottom and the need for an extension cord to use headphones. These are serious flaws. I love the ability to plug in a lightning cord in the dark and not have to figure out which way is up. Changing the charging system doesn't make any sense other than cost savings for the manufacturer. It makes it much more of a pain for the consumer who bought a phone with a charging system they liked. Speaking of pain, having to carry a small adapter cord in order to use headphones is simply ridiculous. One of the points of having a backup battery is to not have to carry cords. If I'm out somewhere and didn't bring my cord I have to take the bottom part of the case off to plug in headphones.

    12 of 12 people found this useful

  • 5.0 out of 5 stars

    Great Design, Indispensable Accessory.

    • Written by from Anchorage

    I use my Mophie every day on my 5s and also used a Juicepack Plus when I had a 4s. This case is very reliable and my battery would die every day without it! The 1700 mAh capacity MORE THAN DOUBLES the internal 1560 mAh battery in the 5s, so to all the people complaining it isn't as advertised: do your homework. Why doesn't it go back up to 100%? Your phone still requires power during the whole recharge process, so your battery is being discharged while the Mophie is supplying its charge to your phone. It's not rocket science. Also, Mophie is very good about exchanging damaged or defective cases within the first year. I've had to cash in on this twice (girlfriend drops her phone A LOT) and had no trouble. Sure, the adaptor for the recessed headphone jack can be annoying, but just leave it on your most frequently-used device and you're fine. Overall, this is a 5-star case.

    13 of 15 people found this useful

  • 5.0 out of 5 stars

    Does what it says

    • Written by from Charlottetown

    After extensive online shopping for a protective and stylish case I ended up buying the Mophie. I love the look of the silver juice pack on my iphone 5. Doubles my battery life! Doesn't add a lot of bulk to the phone. Protects the phone. Rubbery outter finish adds grip and is nice to the touch. Using headphones is no issue. The phone functions perfectly with this case. Highly recommend.

    12 of 15 people found this useful

  • 5.0 out of 5 stars

    Does what you expect it to do!!

    • Written by from Ypsilanti

    All the Nitpicking is irrelevant to the fact that the case does In fact extend your battery way past normal use. I am a heavy user, and need a charge beyond the tiny 1400 Mah battery stuck in these paper thin devices. The case is surprising light too! Function way over form, for the sake of extended battery life.

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Good idea, bad design

    • Written by from Wayne

    Pros- Makes your phone battery last seemingly forever
    Durable case to also protect the phone

    Cons- doesn't have a lightning connector on the bottom so you need a second cord to charge and need to take the case off to sync photos.
    MAJOR complaint is that the headphone jack is virtually inaccessible. Comes with a short adapter but in 2 months the adapter has broken twice.

    I was surprised to find out that this product has been around for a few years because the issues are what you would expect from a first generation version, not a third or fourth.

    9 of 10 people found this useful

  • 1.0 out of 5 stars


    • Written by from New York

    I have a 5s and I bought the Mophie Air with "compatible with iPhone 5s" on the box...
    1) the claim of "up to 100% battery" is not even in the ballpark. It's more like 50% after 2 weeks use. What is the purpose of adding substantial bulk to the beautifully designed iPhone when you're not getting close to the advertised battery life?
    2) If you have smaller hands this makes the 5s ergonomically terrible. I can't use the "one hand" only user interface.
    3) The connector is NOT via lightning. This is absurd, I can't even charge it in my car with the case on.
    1) Phone fees secure but with this much bulk I would hope so.

    In summary, I don't see the purpose of owning an iPhone and adding this much bulk to it. It just defeats the purpose especially when you're not getting close to the advertised battery life. Add to it the inconveniences and this is a return for me.

    10 of 12 people found this useful

  • 4.0 out of 5 stars

    Almost excellent

    • Written by from Brossard

    A lot of people are criticizing the pack for not charging up the phone to 100%. My question to them is: Did you use the phone at all while it was 'charging' from the pack? If yes, of course it won't charge the phone fully. It's not a wall charger that has an unlimited supply of power to keep charging your phone.

    Anyway, it works well enough, makes the phone more comfortable to hold in landscape mode while simultaneously avoiding the default problem of fingers covering the speaker port.

    Headphone port too small and the extension too long. Why not just integrate a headphone port in the bottom portion?
    Could be slimmer.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Disappointed: Not As Advertised...

    • Written by from Exton

    I bought the Mophie Juice Pack Air - iPhone 5s/5. According to the packaging, it's supposed to charge the phone back up to 100% (if you turn the charger on when the battery hits the 20% "red zone"). It has never charged it back up to 100%. Under warranty, I mailed it back the 1st time, hoping it was maybe just a glitch. The new one did the same thing. I asked them about the charging issue, and they said that it depends on how much you use the phone while charging. Basically, don't touch it until it's done charging. I tried that, and it only went up to about 80%. I am disappointed because for $100, it should do what it's advertised to do. It's great to have the back-up battery, but to get the full 100% charge, you might have to buy the one for 120% (even more expensive at $119.95). Warranty is only 1 year.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Stopped working after two months of usage

    • Written by from Bethesda

    We live abroad and therefore purchased this item when we were in the US on holiday. The product stopped working after only two months worth of usage. I have contacted customer service but have yet to hear on the response for next steps. Save the $100 … not worth the product at all.

    9 of 12 people found this useful

  • 5.0 out of 5 stars

    I Highly Recomend the case !

    • Written by from buenos aires

    the product itself works just like it says , i have charged my phone from %1 to %98 with only this case and using it at the same time !!
    the case makes your iphone a little more bigger , but the design is really cool and soft that you will love it ..

    the only complain i have about the product is the headphone pin , its hard to use and you can NOT use it if you forgot your adaptor...

    But anyway , its a pleasure to have a product with the quality of every detail that this one has! just perfect for me !

    Thats why I highly recomend the case !

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Trouble for headphone users

    • Written by from Potomac

    I've had a Mophie since my 4S and loved it. It saved me many times particularly at my previous job that had poor cell signal that caused an early battery drain.

    When I got the 5S I did not hesitate to get another Mophie for it. The lack of lightning jacks did not upset me because I was already set up for USB (as someone else discussed).

    I use the headphones a fair amount. This Mophie design makes the use of headphones almost impossible. Plugging the Apple headphones means that you need to pull them out from the cable (bad long term option). Clearly they anticipated this problem and created a dongle. Unfortunately, now I have to carry an additional gizmo and the complication of a goofy add-on but the BIGGEST problem is that the use of the dongle prevents the headphone controls from working... Thus, if you are a headphone user that requires the controls, I recommend you consider something else.

    7 of 8 people found this useful

  • 3.0 out of 5 stars

    "ok" I guess

    • Written by from Mission viejo

    I had one of these on my old Android phone, so getting one for my new iPhone 5s seemed liked a no-brainer. After getting it, I was surprised at its weight. It's really light, so my concern is it doesn’t have that big of a "backup" battery in it.

    Today, that fear was proven correct. At about 30% normal battery life, I switched over to the Mophie. Although it DID recharge my phone, it didn't do it to 100%--more like low 90's before the battery was used up.

    This to me just isn't acceptable. I would have rather had a slightly thinker case with a bigger battery then this extra light weight case that has a small battery.

    I can't be too harsh however; it DID recharge my phone when I didn't have access to a wall outlet, so it did its job--technically.

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Died after 3 months

    • Written by from HONOLULU

    I purchased my Mophie back in September, it was good while it lasted, then a couple weeks ago I noticed the battery life started dying faster. Now Its completely dead and won't take a charge. Now all I have is a $100 iPhone case. Take your chance I guess if you have money to waste.

    8 of 11 people found this useful

  • 1.0 out of 5 stars

    Disappointed in mophie

    • Written by from winchester

    I had one for my 4s only used it for 3 months before I got iPhone5 so I got this it worked well for 3 months then started noticing it wasn't charging as much now 6 months charge it full and turn it on it runs out only charging 10-15 percent on phone.

    6 of 7 people found this useful

  • 1.0 out of 5 stars


    • Written by from Albuquerque

    I had the Mophie Juice for the iPhone 4S and it worked pretty well. This new one for the iPhone 5 is a pice of junk. It heated up yesterday at work and now refuses to hold a charge. I only had it for about 3 months. If I could give zero stars I would.

    4 of 4 people found this useful