• 1.0 out of 5 stars

    Lovely idea, dreadful concept

    • Written by from LOS ANGELES

    Love the concept. Unfortunately, Belkin's execution leaves you wanting, and their customer support is unable to provide any meaningful help, despite the positive tone in the emails, and blurbs of technical information they send. The Lightbulbs are OK, and function well, with a satisfying, if not warm, light when the app works. WEMO app is dreadful. It is clunky, has only basic features for scheduling or programing, spotty in its ability to quickly respond, and defunct at times as it looses, for no reason, the programs/schedules you have created, requiring them to be rewritten.

  • 1.0 out of 5 stars

    Do Not Buy if you have more than one home.

    • Written by from CALGARY

    Very short sighted product. If you have more than one home useless you can not control switches in more than one location. For example if you put a switch in at your home and want to put a switch in at the cottage it will not accept it. It accepts the devices but does not display them and even better it locks the IOS device so you can NEVER see the other lights yet they look programed on site

    2 of 5 people found this useful

  • 1.0 out of 5 stars

    Unreliable and frustrating

    • Written by from Waynesville

    Don't waste your money...this thing drops WIFI about a dozen times a night, and it is installed about 10 feet from my Airport Express. When it drops the signal, the light goes out. It might come back on, maybe yes, maybe no. Firmware is up to date. Reinstalling (multiple times) doesn't help. Lousy execution of a good idea.

    18 of 24 people found this useful

  • 1.0 out of 5 stars

    Don't trust the reviewers

    • Written by from San Jose

    This thing works great if you are at home and on the same WiFi network (in other words you are too lazy to get off the couch).

    However, what I really wanted was a system that lets me control my lights REMOTELY. This is not that system.

    Here are all the problems I've experienced in 3 days of ownership. I have 3 of these switches:
    - Lights don't accept a WiFi password with special characters. (yes, really!!).
    - The app says a light is on or off, but it will sometimes be wrong, even after a force refresh. So now you never really know for sure if your lights are on of off.
    - From remote, randomly the lights disappear from the app. Sometimes one shows up but not the others. It's a crapshoot. Sometimes it takes several hours before a light comes back online. I have confirmed this is not my internet, but is a problem on Belkin's server back-end.
    - From remote, when you tap a light to turn it on, it just spins and spins and never actually responds. Other times it does just fine.
    - When it does respond some times it takes up to a minute. Other times it is less than 5 seconds, and other times it says it worked, but it really didn't.

    Bottom line, this product relies on Belkin's servers to phone home over the internet, and they don't have enough bandwidth to support all the devices out there, making for a really terrible experience when you are away from home. Do not trust these 5 star reviews. They were probably written by people that only tested local WiFi functionality (which works great). Remote functionality is utterly useless.

    These are going back to the store for a refund.

    34 of 45 people found this useful

  • 1.0 out of 5 stars

    disappointed

    • Written by from Grand Rapids

    I purchased both the wall plug and the light switch. After 15 days the light switch failed. A real bummer since I paid to have an electrician install the product. Another surprised about the product was that when setting up the rules both switch and wall plug could only work when set at the exact same time. Belkins agreed to replace the switch but additional problems occurred via their email return form. It has been a real headache. Thank goodness I saved my old wall switch or I would not have lights that would work until my replacement arrived.

    13 of 16 people found this useful