• 1.0 out of 5 stars

    Terrible Quality

    • Written by from Huntsville

    This was just delivered 24 Dec 2014 for a Christmas gift. But I'll be walking it back to the local Apple Store for refund. It's no wonder they didn't have any in stock when I was shopping. They probably didn't have any that were in sellable condition. There are 3 obvious issues with this bag that should have kept if from ever being shipped:

    - there s a 2-inch hole in the webbing material on the back side of the carry handle ( this appears to have been cut with a knife)
    - there s a 1-inch hole in the material on the top side of the carry handle (this appears to have been cut with a knife)
    - there's a 7-inch tear just behind the left corner zipper that opens to the Grid-It compartment.

    The most casual amount of QA would have caught any of these issues. Can there possibly have been any incentive for shipping this backpack(regardless of it's condition)?

    It seems the only added value in ordering this through Apple will be the ease of walking it in for refund. I expected much more from products ordered through Apple.

    Can't rate it zero stars? OK, keep that in mind when you see the 1-star ratings here and elsewhere.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Poor Quality

    • Written by from Nepean

    I purchased this backpack in the fall. The design looked great, it was just right for my commute to work. However after just a month, the backpack started to tear at the straps. The waterproofing seal around the zippers also started to peel almost immediately. Finally, the zipper ripped apart. Almost $100 for a backpack and only 4 months of use. Do not buy this bag.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Useless bag

    • Written by from MANHATTAN

    I bought this bag because I thought it is great to carry my macbook and couple of small items in a stylish way. I used this bag only 2 times, yes 2 times and it start tearing. I cannot carry anything with it now. I will refund it and waste another hour with apple support team. What a product!!!

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Great Concept, Terrible Quality

    • Written by from Arlington

    The bag's size and the organization of accessories is great but the quality of the stitching and zippers is terrible. I returned the first one after a week because the shoulder strap and handle started ripping away from the top of the bag. I got another one in the hope that mine was just defective. No such luck. The same thing happened and now the material around the zipper is ripping. I have sewed the straps back on only to find another seam on the bag starting to burst open. Really disappointed that the quality is so bad because I love the concept.

    7 of 9 people found this useful

  • 1.0 out of 5 stars

    Great bag, poor quality

    • Written by from Seattle

    I purchased this from the Apple store and used for a month and the strap has come apart from the bag. It appears the stitching is just not done very well. Looking at the other reviews, this is a common problem. Very disappointing. To make matters worse, Warranty repair costs $10.

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Don't be fooled!

    • Written by from New York

    The zipper started to go after 1 month. Now in month three, the stitching on one of the straps has come loose. While I love the design of this bag - particularly the built-in grid and slim look - the quality/durability is unacceptable. The negative reviews are right on target. Apple is failing its customers by continuing to offer this product.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Not Very Good

    • Written by from Orlando

    You really can't fit anything in this bag. It is not very good for travel and makes it a little more difficult.

    1 of 4 people found this useful

  • 1.0 out of 5 stars

    Worst Backpack Ever!

    • Written by from Colorado Springs

    I'm an IT Specialist. My previous backpack was bulky and outdated, and when I saw the Cocoon SLIM Backpack, I was excited to get it.

    After 2 weeks of owning this, the main compartment zipper busted. I took it back to Apple, and they had no problem exchanging the item for another SLIM Backpack. Yet, again the zippers busted and the material has come apart on the front and top.

    The design is great, but the quality is horrible. I'm now checking out leather messenger bags....

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Bad quality

    • Written by from Toronto

    Huge disappointment. Had to replace the first one because of lousy stitching. The second one had good stitching but the zippers fell apart on the second week. Horrible quality control. I don't recommend it.

    29 of 32 people found this useful

  • 1.0 out of 5 stars

    Poor quality

    • Written by from Sunnyvale

    After looking up several reviews and from my own experience, these backpacks rip and tear along the straps within weeks. I am returning mine today.

    29 of 34 people found this useful

  • 1.0 out of 5 stars

    VERY BAD quality. What a disappointment!!

    • Written by from Davis

    I bought this on October last year. I wanted to invest money in a good quality product to protect my also expensive Macbook Pro. The zippers started having troubles after the first month of use. A month ago, one of them simply would not work anymore at all, causing me to lose my wallet, since one of the pockets opened just like that. Don't buy it! Invest in good quality elsewhere. I wish I could return or exchange it now.

    33 of 36 people found this useful

  • 1.0 out of 5 stars

    Bad quality.

    • Written by from San Bernardino

    The idea was awesome however lousy stitching have rendered it useless. I went through 2 backpacks and now am giving up on this product.

    34 of 40 people found this useful

  • 1.0 out of 5 stars

    really big and heavy!

    • Written by from Salt lake City

    The 'SLIM' backpack is entirely a misnomer. This sucker is way way too big. What is the point in slimming down the mac books and then getting something twice its weight to carry it. Me no likey. I just bought the STM linear bag and its a million times better, lighter, and far more stylish.

    20 of 58 people found this useful