• 1.0 out of 5 stars

    Terrible long term durability

    • Written by from SAN FRANCISCO

    I have purchased 3 Zepplin's only to have EVERY single one of them fail. Further, they require proof of purchase for any type of service - even if I have sent the device in before (and they have the records on file).

    Overall, the audio quality is superb - no argument there. However, B&W's firmware leaves little to be desired. Look at the reviews on Amazon (30% have had problems). The products do not have a decent life expectancy. These devices are heavy and expensive to ship back to the factory.

    After numerous calls and frustration just trying to get a very expensive device repaired, I have not other choice than to give this company a poor rating in product quality and customer service.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Not as robust as they make it out to be

    • Written by from Madrid

    I thought that this make would have been of better quality, well, you live and learn!
    Looks and sound are great (when it is working). A little on the pricey side when you take into account that the product is not that good a quality. The ipod dock has broken several times on mine and I hardly move it. I use an old ipod I have which is permanently fixed to the device and it still breaks.
    When I first bought the product there were not as many other options out there for quality sound systems... now there are. So I´ll be looking into those other products as an alternative to this one.

    11 of 21 people found this useful