Mophie Juice Pack Helium Battery Case for iPhone 5

Reviews for Mophie Juice Pack Helium Battery Case for iPhone 5

Customer Reviews and Ratings

3.0 out of 5 stars

Based on 35 reviews

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  • 1.0 out of 5 stars

    Loved the old Mophie but this one is really disappointing.

    • Written by from Scituate

    This one is next to useless. The battery life is just not worth it. I am going to try the next one up, but I think they really missed the mark on this one.

    2 of 8 people found this useful

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  • 4.0 out of 5 stars

    Love the helium, wish I'd waited for the air

    • Written by from Glendale

    I really do like the helium, it is light, does its job and is a quality product that I've come to expect from mophie. I really do wish I'd waited for the juice pack air however as I think my battery would last longer w/the air. However, for the price difference I don't think it's that much of an issue as I don't usually need more than the 8 hours coverage.

    Either way, it's another great product from mophie.

    3 of 4 people found this useful

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  • 2.0 out of 5 stars

    Nissan does not recognize iPhone

    • Written by from Lebanon

    I really liked this case, and then I jumped in my car, Altima, plugged in my phone with Mophie to the USB and figured out I had to settle for FM radio, or take the mophie case off and use the apple USB cable. Very lame. I want to listen to the music on my iPhone 5 while in the car, and not have to remove the mophie case.

    14 of 24 people found this useful

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  • 1.0 out of 5 stars

    fit issue

    • Written by from clovis

    I purchased three of these cases and have an issue with one. The phone does not fit properly inside the case and moves and the charger cycles between on/off. I exchanged it once and the exchanged case has the same issue.

    16 of 29 people found this useful

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  • 5.0 out of 5 stars

    Quite good

    • Written by from Brandon

    Price is a little bit high, but it works well.

    9 of 20 people found this useful

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  • 1.0 out of 5 stars

    They should have developed this product a bit more.

    • Written by from Burlingame

    The casing aint on the front of the case is one week old and already chipping of--my brother has the exact same issue on his mophie 5 juice pack, so this is definitely a low grade product. The juice pack 4 NEVER did this...

    The recess for the earphone jack is really deep and most headpieces wont be compatible with this Mophie juice pack. It would also be nice if they made the wire a lightning wire, instead of having to carry around two separate wires.

    20 of 25 people found this useful

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  • 4.0 out of 5 stars

    Mophie almost as good as the last model

    • Written by from New York

    I am a big lover of the Mophie Juice Pack (Helium) but this one is different. The body is not slick but more of a rubbery feeling which to me is not as nice looking or complimentary to my white iPhone. The power button on the back is also very difficult to slide in order to power on or off. You can barely get a grip on it. I do love it as a battery but the shinier finishes and the old switch was much nicer ... why change a good thing?

    4 of 5 people found this useful

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  • 5.0 out of 5 stars

    Awesome! A must have!!!!

    • Written by from Sacramento

    I love this case. If your like me and use your phone all the time, then you need this case is gives you an extra battery I go through both in one day but my phone actually makes it through the day I never worry about it dying on me. It recharges at the flip of a switch. :)

    22 of 23 people found this useful

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  • 1.0 out of 5 stars

    Mophie has lost its' Mojo

    • Written by from Cumming

    Sleek and cool design, but does not work well in the real world. Phone will not seat properly on the charger and you constantly have to wiggle the base of the mophie to keep the charge going on the phone. This seems to be a common complaint from other folks who own the Mophie charger as well. For example, if you turn the charger on and put it in your pocket the phone and charger constantly cycle between on and off because of the poor design. I have owned a mophie for every generation of iphone and they worked great, but this one misses the mark. I have already returned it the store. Guess I will have to wait for the next generation.

    29 of 38 people found this useful

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  • 3.0 out of 5 stars

    Doesn't work with USB car connection

    • Written by from FAIR LAWN

    I have an iPhone 5 and it works fine with the lightning to USB cable connected to my car, a Nissan Pathfinder 2011. The sound plays trough the radio and the system recognize the iPhone as an iPad device with navigation car control and so on. Life was perfect.

    When I bought a Helium battery case from mophie I got a problem. the iPhone with the case connected to the USB connector of the car doesn't work as it used too. No audio is coming through the USB system. Neither the device is recognized as an iPod device as it usually happens when i connect the iPhone without the case.

    The case plugs into the iPhone with the standard lightning connector, but the USB output is converted to a mini USB plug. Obviously something is missing in translation.

    To solve this problem I need to connect the iPhone through the Aux input using the headphone connector plus another cable to charge the iPhone while I'm driving. Messy and not elegant solution.

    The audio headphone connector is a problem too, the hole is too narrow and deep. Bad design solution. And the adapter is a bad patch solution waiting to be lost at any time.

    Battery performance is according to what the manufacturer promises, 80% of charge.

    22 of 30 people found this useful

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  • 4.0 out of 5 stars

    Extra juice on the go

    • Written by from South San Francisco

    This is a nice extra battery for the iphone 5, one thing that might be a hassle is that when you want to sync your phone with iTunes, you have to pull the lower case out. Other than that, it's a nice add on to the phone's battery life on the go or just at home.

    6 of 8 people found this useful

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  • 3.0 out of 5 stars

    Good so far

    • Written by from Kissimmee

    Battery is awesome, it charge very fast from 1% to 70% in 25 mins or so. The case looks extremely beautiful it feels nice and it does not add a lot of wight to the phone. My 3 stars are because the quality of the product is not good I got it last week and it started to peel off :/ the painting is falling apart from all over the case.

    7 of 9 people found this useful

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  • 1.0 out of 5 stars

    Great idea, poor execution!

    • Written by from New York

    I bought this because I thought it was a great idea since the weather will be getting nice soon and I'll be out more. The first case I bought fell apart in about a week and a half. The bottom piece got stuck to my phone and the inside was exposed and the button fell off. I went to apple and exchanged for a new one. After 2 days this case is a total FAIL!. My phone was at 20% and the case was fully charged, my phone made it to 46% then the case died. R.I.P mophie case. I'm headed back to the apple store in the am and getting my money back.

    17 of 20 people found this useful

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  • 3.0 out of 5 stars

    Not as good as the previous cases for the 4s

    • Written by from Irvine

    Got this unit and within 7 days, the bottom piece outer case split from the inner case and bits flew out. the on/off switch was too loose to begin with and it switched on inadvertently. I contacted Mophie, which quickly replaced my unit. Overall, not a bad unit. It is a nice sturdy case with the power to extend the battery almost by 2 times.

    8 of 9 people found this useful

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  • 4.0 out of 5 stars

    So far so good!

    • Written by from Ottawa

    Great sturdy case that gives a comfortable weight and feel to the iPhone 5. The extra battery life and ability to charge my phone on the go is a huge plus. I will say that I only got one charge from the case but it was a full charge and you can't go wrong with that when you have kids that like to play games or view videos!
    Would be nicer with a slight lip around the screen to protect from any flat falls or bumps. The extension for the headset was a great thought. The only down side is the phone connector can't be reached through the case so a little challenge for our car charger to connect to the phone.

    Great job!

    7 of 8 people found this useful

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  • 3.0 out of 5 stars

    Good charging case - one small issue

    • Written by from Lawrenceburg

    I'm really liking the case and its easy to use. When I get low on battery, I just flip the switch and I'm charging again. The LED indicator lights with remaining battery power are a nice touch too. Like some others here, I had the problem with the loose fitting and I had to jiggle the bottom for it to start charging. Instead of sending it back, I took the phone out and put a very thin piece of rubber inside of the case, where the back of the phone would rest. This keeps the phone nice and snug and I don't have the charging issues anymore. Even with the phone in my pocket. I'm not sure how this problem got by Mophie's QA guys. Still its a nice case though, but I shouldn't have to go the extra mile to fix Mophie's problems. Would easily be 5 stars with the loose fit issue.

    13 of 18 people found this useful

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  • 5.0 out of 5 stars

    great

    • Written by from Brooklyn

    great product only problem the extended earphone piece you cannot control the volume or answer phone calls

    9 of 14 people found this useful

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  • 5.0 out of 5 stars

    Run, don't walk to get this product

    • Written by from Rancho Santa Fe

    Bought this item on a whim to go with my new iPhone, and it has knocked my socks off from Day 1. Does everything it promises - extends battery life by 80% (even more than that when I ran my own test), charges simultaneously with the phone (quick and easy), and gives you the option to decide whether you want to use phone power first or supplemental battery first. All in all, one of the best after-market products I have ever found. It's handsome, handy and helpful. I think I will buy a handful for Christmas presents this year!

    20 of 25 people found this useful

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  • 4.0 out of 5 stars

    Great Product !!!

    • Written by from MIAMI BEACH

    I love the Mophie the only default to this product is that the iPhone does not fit in comfortably in my pocket.


    Other than that, it is great for traveling and recharging when need to.

    Buy it !

    17 of 18 people found this useful

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  • 1.0 out of 5 stars

    Paint peeling

    • Written by from simpsonville

    Peeling in left hand corner needs to be a harder plastic like the iPhone 4 case. Wait for 99.99 dollar one I think it will be better.

    15 of 23 people found this useful

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