I give this product 3 stars because in general I love it, but it crashes too often. I have lost some of my work because I didn't save frequently enough. Microsoft word has all the great features you'd expect and I love the powerpoint! You can even make flow charts in powerpoint without the need for expensive Visio. I just wish they can figure out a way to fix the crashing issue. Save your work frequently. And by frequently, I mean, every sentence or two. I'm new to excel and love it. So far, I have not had crashing issues with Excel.