• 2.0 out of 5 stars

    Returned for Dr. Dre Beats bluetooth buds (no bass in these)

    • Written by from Grand forks

    My two complaints about Jaybirds are the lack of bass in this product, it's flat mono sounding and that is about it. The second complaint is getting your money back. I've called they're customer care dept 5 different times about a refund and get the same old run around, oh it takes us 7-10 business days to issue a refund. It's been over 10 days and I have yet to see my money back. Today the phones are down. Nothing but frustration from JayBird!

    2 of 4 people found this useful

  • 2.0 out of 5 stars

    Great concept, poor execution

    • Written by from Diamond Bar

    Everything POSITIVE that already has been said about these headphones is true. Great sound for Bluetooth, good fit (I used Comply S-500 Active tips and the sound quality and fit is noticeably better than the stock silicone) and perfect for getting in the groove when training. Having used wired sets all my life up to this point, it's amazing how quickly the body and mind adapt to the immersion of the "personal soundtrack" in your head without the tangible snap back to reality of wires getting caught on equipment or appendages.

    Now onto the bad. I've experienced the power issues that many here have reported, with the headphones just refusing to turn on or dying in the middle of a workout. This already is my second pair, and the same problems are manifesting. Device pairing is a snap, when the device actually manages to power on. To tout something as a *rugged* premium product, only to have it fail so easily is inexcusable. I've gone back to my battle-tested Monster iSports...true wireless dependability is fiction right now as far as I'm concerned.

    3 of 4 people found this useful

  • 2.0 out of 5 stars


    • Written by from Burlington

    I started out really enjoying these headphones. The freedom to move my head and look around while running; without the continuous pulling on my ear-buds was far more appealing then I thought it would be. The sound quality was better then my Boss headphones. The battery life was impressive and connectivity to my phone was flawless.

    I was very happy with my purchase for just shy of 6 weeks or more specifically 28 runs. Near the end of my 28th run my headphones cut out only being mid way through their charge cycle. When I plugged them in to charge the LED turned on for a minute or so, and then turned off never to be seen again.

    I called Jay Bird support and went through the troubleshooting process, which ultimately confirmed that my buds had died. Being passed through to the RMA process after purchase confirmation, I was told that I would need to send my dead buds back, and once received a replacement product would be sent to me.

    Here is my synopsis. The Blue Bird headphones are a great product in design and functionality. With a $200 plus dollar price tag though, Jay Bird is placing themselves in the premium product category. The fact that my premium product died in such a short time period is disappointing but could be a one-off issue.

    The fact that I have to pay out of pocket to return my product to California, wait to have it received and processed and them wait again to have my replacement sent back is certainly not what I would quantify as a premium product RMA process.

    I can’t help but feel that if this product line failed infrequently, a more customer service friendly RMA process would be in place.

    13 of 13 people found this useful

  • 2.0 out of 5 stars

    Not what I expected

    • Written by from Drayton

    I thought these would be very cool. I tried them on and they didn't stay in my ear. It didn't matter which gel I popped on. The ear bud part is so big (probably because of the wireless feature) that it weighs down the bud and slides out of my ear. I have to say the biggest disappointment though was that when you change volume up or down there is an audible beep and a slight pause in music playback. For the price I paid this was unacceptable. I give 2 stars because the sound quality was pretty good and the materials are premium. I returned them to apple the very next day.

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Difficult to Use

    • Written by from HOUSTON

    In order to get the buds to even work, required around 30-40 minutes of setup dealing with cords and placement. Overall too complicated.Set volume on maximum and the still was not loud enough. Not the best fit in the ear, so if working out they would constantly slide it. However they were advertised to be for active users.

    3 of 3 people found this useful

  • 2.0 out of 5 stars


    • Written by from new york

    I'd say these are the best you're going to get for bluetooth headphones - sound is really good, they're comfortable, lightweight, and super convenient. really, amazing idea.

    i do have some issues with the design, which unfortunately detracts from the quality. one being the cable tie method in the back (they cables will eventually slide out very easily - i ended up having to tape the cables in place)

    the other thing is the way the earplugs slide on to the unit. they pop off. the little ear shield part as well, there is nothing to actually hold it on aside from the friction of the rubber and plastic, so they will eventually fall off and you lose them. I had a pair of these for about a year, and now the left speaker has blown. these do good sound deadening, so i don't even listen to them loud.

    I also had an issue where the power button simply wouldn't work unless i plugged them in to usb for a moment. i would have them on the charger at work, i would unplug them and walk to the train, try to turn them on and nothing. as if the battery was completely drained. when this happens, if i momentarily plug them in to USB and unplug them again, they will then turn on, and last me the life of the battery. just kind of a weird glitchy thing that happened off and on.
    basically, just some quality control issues and some not-so-thought-out design choices that frustrate me.

    that said, i need a pair of bluetooth in-ear headphones, and these are the best option...so im off to buy another pair now.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Great headphones until they stop working

    • Written by from Oslo

    Now I've gone through two sets of these. Both failed due to sweat I presume.
    I love the low profile, great sound, and good fit. They just don't last.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Sound good, USB cable faulty

    • Written by from Suwanee

    I picked this up as a replacement for a set of Bowers & Wilkins C5 thinking I'd like a nice BT headset. They sounded very nice, fit seemed good, although I wasn't able to use the ear locking things. I'm not sure how well they would stay in if I got hot and started sweating. My problem was with the USB cable. The first time I tried to charge them, the metal end of the cable plugged into the charger broke off when I pulled the cable out. For the price of these, I would have expected better quality.

    1 of 3 people found this useful

  • 2.0 out of 5 stars

    When they work, they're great

    • Written by from Allen

    When they work, the sound and quality is great. I've had multiple issues with them not working. Not holding a charge, and then Jaybirds the company hasn't been that responsive. I love the no wires, but this is the third brand of BT headphones and I may have to go back to the dreaded wires.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Couldn't get fit to work

    • Written by from Vancouver

    Had these headphones for a couple of weeks. I've concluded I can never get used to the fit. They won't sit correctly, resulting in loss of bass. Decided to sell oh craigslist and get another over the ear type. Some people may get the fit to work for them, but many including me could not. Try before you buy.

    0 of 2 people found this useful

  • 2.0 out of 5 stars

    What do you mean by Premium?

    • Written by from Houston

    My Jaybird Blue X Premiums have a crackly and intermittent connection. I literally have to sit with my cheek up to the screen of my Macbook Pro to get a connection that isn't just awful. If you are sitting less than one foot away from your laptop transmitting the Blue-Tooth signal, forget about it. Its so choppy and static ridden, its just a waste of effort to charge (the charger cord is awkward anywhere you put it), and connect and INSTALL THEM INTO YOUR EAR. After 9 attachment options they still won't remain in place on the earpieces, or in my ear. And I'm supposed to be doing outdoor active things while using my Jaybirds? No way, they'd be lost or thrown out in frustration within 10 minutes of a jog. I'd rather be connected with a wired pair if I have to sit this close to my computer. However, the sound blocking feature is very true and does enhance the quality of sound for what its worth. At the price I paid for these "premium" blue tooth headphones, I'd expect a listening experience to be far less FUSSY! Maybe we should discuss how the word "premium" is a subjective term and apparently I have a very different idea of what it should mean compared to Jaybird. The sound quality is very good if you can get them to connect and aren't moving around AT ALL. Tilt your head back to rest while watching a movie and it sounds like opening candy wrapper or eating potato chips. Perhaps my pair is defective and I should speak with the company. The other difficulties regarding the design of the earbuds I can live with I suppose, but at $180 with Blue tooth issues in the year 2014??, I draw the line...absolutely not! Thanks for reading! :)

    2 of 7 people found this useful

  • 2.0 out of 5 stars

    Horrible fit

    • Written by from San Francisco

    Maybe these headphones just aren't for me. I mean, the earbuds don't really fit that well. I have to push them in to hear the low notes. And even then, the sound isn't incredible. The sales guy at the Apple store told me he ordered some memory foam tips that improve sound quality. I m-a-y give them a try. But after reading the reviews about sweat, I may be better off just returning them and finding different ones. I'll be returning them tomorrow.

    3 of 6 people found this useful

  • 2.0 out of 5 stars

    Good, until they fail.

    • Written by from Vancouver

    These headphones are great and I've been using them at the gym every day. Unfortunately they're not really sweat resistant despite what they claim.

    I've now had two pairs fail on me in the exact same way due to sweat getting inside the headphones and shorting them out. The devices both have refused to power on, and believe they're fully charged when attempting to charge them.

    Add in shipping to RMA the headphones back twice (more than $60), and this is a very expensive pair of headphones that claim to be sweat resistant but actually are not.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Great Headphones but not with Heart Rate Monitor

    • Written by from Southlake

    These headphones are great. The sound quality is good, they stay in your ear and you don't have to deal with a cord flopping around while you're working out.

    However, as a sport headphone, I would expect them to simultaneously work while wearing a heart rate monitor. They don't. I have a Polar H7 and an iPhone and after contacting both Apple and Jaybird, I learned that the iPhone iOS does not allow headphones to be used at the same time as other Bluetooth devices. You will see reviews that say they should work together because they have different protocols, however, they don't. You can use a keyboard and mouse together or headphones and a keyboard together but if you're using an iPhone as your smartphone, you can't simultaneously use headphones and a heart rate monitor. For anyone who runs, bikes or works out with a heart rate monitor and simultaneously wants to listen to music, you're out of luck if you own an iPhone. I hear you'd have more success with an Android or other smartphone but I've been using Apple products for over 20+ years so I'm unsure.

    4 of 11 people found this useful

  • 2.0 out of 5 stars

    Poor Bass, Poor Fit, terrible value

    • Written by from Toronto

    I don't know whats wrong with people here, when you write reviews dont write your personal problems just explain what people want to know,

    I have no idea why people are saying these headphones have great sound quality, unless you just listen to Bieber style music, but the truth is, if your preference of music is something that requires clean, proper bass (like Rock, Techno, any electornic music) then these are very poor and disappointing. when you charge them fully, the quality gets only SLIGHTLY better

    the fit, sure it stays in after you spend hours finding the right way of shoving it down there, but it feels very weird and uncomfortable, even if it doesnt fall out, it feels like its gona!

    I bought these today and they're going back tomorrow, I now know how amazing my beats in ear headphones are (for sports) which apple store sells them also, they have great quality, AMAZING FIT (they dont fall out while Im kick boxing) the only downside is its not wireless :( apart from that, they are PERFECT

    2 of 10 people found this useful

  • 2.0 out of 5 stars

    Almost there, but not quite

    • Written by from DRAPER

    This product has high-quality sound but poor craftsmanship.
    Pros: amazing sound quality. Lightweight. The option to wear over ear, or under.

    Cons: Cap covering the charging slot is flimsy. Send cutting out problem as other reviews mentioned. Bluetooth distance is approximately 30 to 40 feet, then you'll start hearing the crackling. Once you have your pieces set up to your liking, everything changes when you start to sweat. Price!

    My recommendation, spend $99.99 on Plantronics Bluetooth earbuds. One step lower sound quality, but10 times better craftsmanship. They do not come loose from sweat. Distance is much better and they're not buggy like the JayBird.

    2 of 4 people found this useful

  • 2.0 out of 5 stars

    Sudden Death

    • Written by from Washington

    My first ones died in a week, second pair lasted five months, third ones two months. All of them died suddenly while I was running. Gong for my fourth pair one because I can't get my money back. Costumer service have been very attentived and I haven't had problems replacing them but I am guessing they are not really sweat proof. The only reason I'm giving two stars is because of a very good costumer service and when the BlueBuds work they are awesome but unfotunately they keep dying.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Poor Value. Sound and Fit are bad at best.

    • Written by from Salt Lake City

    Marketed highly as a headphone for the active lifestyle, I was let down across the board. Fit was intolerable even with "proper fitment". Sound quality was comparable to earbuds that came with the your 1980s pocket rocker. They have lots of outside noise penetration. Sometimes they sound like the sound is in mono. They are kinda easy to pair, but generally controls are vague.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Good but need refinement

    • Written by from Warren

    I ended up returning these. . . Sound is quite good, but they have more bass than is true to the recording. I had to dial this down to be accurate. They use their own tone mapping. Also I found them to be very uncomfortable. They are BIG and stick out of your ear a lot more than comparable models. The Bose in-ear headphones are 10x more comfortable and use the same style of in ear retention system. The JayBird models have a much harder rubber piece that causes ear fatigue over more than 30min of use. Also to use them in the 'traditional' method vs the behind the ear is a PAIN to switch back and forth, pretty much chose one method and thats it. Takes too long to switch. Lastly PLEASE do away with the voice over on connecting, and volume controls, I know its louder when its louder, do not need a really annoying beep, also know its connected when it plays, do not need a voice to say 'connected'.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Poor fit and quality

    • Written by from Chicago

    Constantly fall out during workouts. Not a reliable set of earphones. I have tried all attachments and combinations to adjust the fit. Earphones need to be simple. These aren't ready for prime time yet.

    2 of 3 people found this useful