• 2.0 out of 5 stars

    Great idea, but poor execution

    • Written by from palmdale

    Bought my first pair last week at the Apple store and returned them the next day, left bud was dead. Tried another pair which sound good when working, but they dropout too often and sometimes will not connect. Seems like we are their beta testers!

    33 of 39 people found this useful

  • 2.0 out of 5 stars

    Beware - poor quality

    • Written by from Raleigh

    I am now on my third pair. The previous two suffered from the same fate as many others have spoken about in these reviews - they just stop working. Fully charged after 30 minutes or so they just turn off/stop working. No warning either. They won't turn back on until I've put them back on the charger. I sweat a lot and I'm thinking the seal around the port doesn't completely seal out the moisture. After a while that moisture works its magic and that spells doom for these otherwise wonderful headphones. I purchased mine at a local Best Buy. Thank goodness they just take the broken set and give me another. I'm fully expecting these to stop working and when they do I will move on to something else. Too bad. They held so much promise.
    HH in Raleigh NC

    25 of 26 people found this useful

  • 2.0 out of 5 stars

    Not for Running or Exercise

    • Written by from Little Rock

    I really wanted to like these, but I ended up returning them (and thank you Apple Store - the return process could not have been easier).

    The bluetooth connection was good - but not consistent. The fit in the ear was not great - I ended up using the over the ear loop piece because I could never get the "in-ear" fitting to work correctly. The loop that goes around the neck was not good at all - it constantly pulled to one side. This made the earbud want to come out of my ear.

    I was using these for running. If I had not been using them for exercise, they might have worked better.

    If you are looking for headphones to use while exercising/running, I can't recommend these.

    19 of 21 people found this useful

  • 2.0 out of 5 stars

    Right track, not ready for prime time

    • Written by from Reston

    I bought and returned these to the Philly app store in the 14-day window. The concept is great but the design needs work.
    1) The in-ear fit for me was just not comfortable. I tried all the ear tips and was able to get a good seal but they made my ears hurt after ~15-20 minutes. When running I could live with it but for conference calls or sitting around it was very noticeable. I had the same problem with the B+W C5s...both have larger 'barrels" under the ear tips so that is my best guess as to the cause
    2) Lots of bluetooth trouble. Setup was great but I had frequent dropouts and failure-to-connect using them with my iPhone 4s (with up to date IOS).
    3) The earbuds stick out really far so you can't lean your head on a pillow (e.g. airplane flight, falling asleep to music). That's only a minor thing for me; maybe it matters to you.
    3) The sound quality was great for music and for calls...wish they worked better overall.

    17 of 18 people found this useful

  • 2.0 out of 5 stars

    Not what everyone says

    • Written by from San Diego

    I was looking to improve comfort of my runs with these headphones. Unfortunately these are not worth the price. While running ear piece would loosen up and have to continue to push back into inner ears. Under style pulls against neck feeling every step taken, while over the ear style feels heavy and not in place. Sound is great when in quiet room. Once outdoors running, sound is not up to wired volume. Build quality is AWESOME. Voice Jenna is great and battery indicator on iPhone 5 status bar is a plus. If improve ear mount like Bose Sport SIE2i and sound volume outdoors, I may come back to these, until then sticking with wired Bose SIE2i for running...

    17 of 20 people found this useful

  • 2.0 out of 5 stars

    Right earbud went dead within 60 days

    • Written by from Franklin

    I love the convenience and size of these headphones. I have previously worn only Motorola bluetooth headphones while running. Within, 60 days the audio in the right ear bud has become non audible. I have contacted the manufacture, and I am hopeful for service recovery which would entail prompt replacement. That would change my rating.

    9 of 11 people found this useful

  • 2.0 out of 5 stars

    Conflicted

    • Written by from Burlington

    I started out really enjoying these headphones. The freedom to move my head and look around while running; without the continuous pulling on my ear-buds was far more appealing then I thought it would be. The sound quality was better then my Boss headphones. The battery life was impressive and connectivity to my phone was flawless.

    I was very happy with my purchase for just shy of 6 weeks or more specifically 28 runs. Near the end of my 28th run my headphones cut out only being mid way through their charge cycle. When I plugged them in to charge the LED turned on for a minute or so, and then turned off never to be seen again.

    I called Jay Bird support and went through the troubleshooting process, which ultimately confirmed that my buds had died. Being passed through to the RMA process after purchase confirmation, I was told that I would need to send my dead buds back, and once received a replacement product would be sent to me.

    Here is my synopsis. The Blue Bird headphones are a great product in design and functionality. With a $200 plus dollar price tag though, Jay Bird is placing themselves in the premium product category. The fact that my premium product died in such a short time period is disappointing but could be a one-off issue.

    The fact that I have to pay out of pocket to return my product to California, wait to have it received and processed and them wait again to have my replacement sent back is certainly not what I would quantify as a premium product RMA process.

    I can’t help but feel that if this product line failed infrequently, a more customer service friendly RMA process would be in place.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Great headphones until they stop working

    • Written by from Oslo

    Now I've gone through two sets of these. Both failed due to sweat I presume.
    I love the low profile, great sound, and good fit. They just don't last.

    6 of 7 people found this useful

  • 2.0 out of 5 stars

    Difficult to Use

    • Written by from HOUSTON

    In order to get the buds to even work, required around 30-40 minutes of setup dealing with cords and placement. Overall too complicated.Set volume on maximum and the still was not loud enough. Not the best fit in the ear, so if working out they would constantly slide it. However they were advertised to be for active users.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Sudden Death

    • Written by from Washington

    My first ones died in a week, second pair lasted five months, third ones two months. All of them died suddenly while I was running. Gong for my fourth pair one because I can't get my money back. Costumer service have been very attentived and I haven't had problems replacing them but I am guessing they are not really sweat proof. The only reason I'm giving two stars is because of a very good costumer service and when the BlueBuds work they are awesome but unfotunately they keep dying.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Poor Value. Sound and Fit are bad at best.

    • Written by from Salt Lake City

    Marketed highly as a headphone for the active lifestyle, I was let down across the board. Fit was intolerable even with "proper fitment". Sound quality was comparable to earbuds that came with the your 1980s pocket rocker. They have lots of outside noise penetration. Sometimes they sound like the sound is in mono. They are kinda easy to pair, but generally controls are vague.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Good but need refinement

    • Written by from Warren

    I ended up returning these. . . Sound is quite good, but they have more bass than is true to the recording. I had to dial this down to be accurate. They use their own tone mapping. Also I found them to be very uncomfortable. They are BIG and stick out of your ear a lot more than comparable models. The Bose in-ear headphones are 10x more comfortable and use the same style of in ear retention system. The JayBird models have a much harder rubber piece that causes ear fatigue over more than 30min of use. Also to use them in the 'traditional' method vs the behind the ear is a PAIN to switch back and forth, pretty much chose one method and thats it. Takes too long to switch. Lastly PLEASE do away with the voice over on connecting, and volume controls, I know its louder when its louder, do not need a really annoying beep, also know its connected when it plays, do not need a voice to say 'connected'.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Great!-ish.

    • Written by from new york

    I'd say these are the best you're going to get for bluetooth headphones - sound is really good, they're comfortable, lightweight, and super convenient. really, amazing idea.

    i do have some issues with the design, which unfortunately detracts from the quality. one being the cable tie method in the back (they cables will eventually slide out very easily - i ended up having to tape the cables in place)

    the other thing is the way the earplugs slide on to the unit. they pop off. the little ear shield part as well, there is nothing to actually hold it on aside from the friction of the rubber and plastic, so they will eventually fall off and you lose them. I had a pair of these for about a year, and now the left speaker has blown. these do good sound deadening, so i don't even listen to them loud.

    I also had an issue where the power button simply wouldn't work unless i plugged them in to usb for a moment. i would have them on the charger at work, i would unplug them and walk to the train, try to turn them on and nothing. as if the battery was completely drained. when this happens, if i momentarily plug them in to USB and unplug them again, they will then turn on, and last me the life of the battery. just kind of a weird glitchy thing that happened off and on.
    basically, just some quality control issues and some not-so-thought-out design choices that frustrate me.

    that said, i need a pair of bluetooth in-ear headphones, and these are the best option...so im off to buy another pair now.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Good, until they fail.

    • Written by from Vancouver

    These headphones are great and I've been using them at the gym every day. Unfortunately they're not really sweat resistant despite what they claim.

    I've now had two pairs fail on me in the exact same way due to sweat getting inside the headphones and shorting them out. The devices both have refused to power on, and believe they're fully charged when attempting to charge them.

    Add in shipping to RMA the headphones back twice (more than $60), and this is a very expensive pair of headphones that claim to be sweat resistant but actually are not.

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Disappointment

    • Written by from ERIE

    huge disappointment.....purchase plantronics backbeats for half the money and much better quality...Phone call clarity is horrible...I usually don't write reviews, but Jaybirds were really that disappointing...

    6 of 10 people found this useful

  • 2.0 out of 5 stars

    Not what I expected

    • Written by from Drayton

    I thought these would be very cool. I tried them on and they didn't stay in my ear. It didn't matter which gel I popped on. The ear bud part is so big (probably because of the wireless feature) that it weighs down the bud and slides out of my ear. I have to say the biggest disappointment though was that when you change volume up or down there is an audible beep and a slight pause in music playback. For the price I paid this was unacceptable. I give 2 stars because the sound quality was pretty good and the materials are premium. I returned them to apple the very next day.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    When they work, they're great

    • Written by from Allen

    When they work, the sound and quality is great. I've had multiple issues with them not working. Not holding a charge, and then Jaybirds the company hasn't been that responsive. I love the no wires, but this is the third brand of BT headphones and I may have to go back to the dreaded wires.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Poor fit and quality

    • Written by from Chicago

    Constantly fall out during workouts. Not a reliable set of earphones. I have tried all attachments and combinations to adjust the fit. Earphones need to be simple. These aren't ready for prime time yet.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Horrible fit

    • Written by from San Francisco

    Maybe these headphones just aren't for me. I mean, the earbuds don't really fit that well. I have to push them in to hear the low notes. And even then, the sound isn't incredible. The sales guy at the Apple store told me he ordered some memory foam tips that improve sound quality. I m-a-y give them a try. But after reading the reviews about sweat, I may be better off just returning them and finding different ones. I'll be returning them tomorrow.

    2 of 5 people found this useful

  • 2.0 out of 5 stars

    Almost there, but not quite

    • Written by from DRAPER

    This product has high-quality sound but poor craftsmanship.
    Pros: amazing sound quality. Lightweight. The option to wear over ear, or under.

    Cons: Cap covering the charging slot is flimsy. Send cutting out problem as other reviews mentioned. Bluetooth distance is approximately 30 to 40 feet, then you'll start hearing the crackling. Once you have your pieces set up to your liking, everything changes when you start to sweat. Price!

    My recommendation, spend $99.99 on Plantronics Bluetooth earbuds. One step lower sound quality, but10 times better craftsmanship. They do not come loose from sweat. Distance is much better and they're not buggy like the JayBird.

    1 of 3 people found this useful