• 1.0 out of 5 stars

    Not so smart afterall

    • Written by from Athy

    Will keep this short -

    Despite having two units replaced and testing with 8 (yes 8) routers these thermostats hate to stay online. They constantly loose their connection to WiFi and cannot be controlled remotely.

    NEST support state that its a known issue etc etc but no fix.

    Advise. Dont buy

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Looks awesome. Worked Great for 3 months. Then Epic Failure.

    • Written by from Arlington Heights

    After 3 months of impressive performance, my family went away on a three day vacation. On the way back and about an hour away from returning home, we tried to turn the heat up so we could arrive to a warm home. The setting was on "away." When we tried to turn the heat up, we got a message saying that the last time the unit was "on line" was two days ago. We were disappointed that we could not warm up the house but that was the least our problems. After assuring my wife that the Nest would just maintain the preset "Away" temperature, we were shocked to arrive at a house that was 43 degrees F ! The weekend had been cold. It never got above 20 degrees and the over night temperatures were in the single digits...I have a separate thermometer in the house that records low and hi temps as well as the current temp and I confirmed the house had gotten as cold as 34 degrees! Half of our houseplants looked dead and our upstairs bathroom had frozen pipes! Nest support was responsive once the 20 minute wait to get to a live person was experienced. After several trouble shooting recommendations, we were able to get our heat working by tricking the Nest into believing the AC was the heat source. So the problem was our base. Nest promised to send us a new one immediately but seriously, this product, while nearly there in terms of functionality, design, and ease of use; is not ready for prime time. A device this importance needs redundancy protections built in. IT CANNOT change settings preset by the owner. END OF STORY. No excuses please. Make a device more reliable, not less reliable, that the unit being replaced. It took more than 12 hours to heat our home back to a normal temperature. Imagine if we had been gone for a week or more???? This was a horrible experience I don't wish on anyone. I reinstalled the old thermostat. Bummer but at least it works.

    3 of 6 people found this useful

  • 1.0 out of 5 stars

    Do NOT buy!

    • Written by from Washington

    Thermostat worked fine for about a year, then disaster. It started turning the heating on and off repeatedly. All attempts to troubleshoot through the web site were useless and eventually escalated into a trouble report submission. Their support process is really broken. You must deal with an especially annoying voice menu which, of course, puts you on terminal hold.
    Save your money and stick with an "old fashioned" thermostat -- having given up on Nest/Google I'm reinstalling my ancient Honeywell (which actually is dependable, unlike Nest).

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    WOWWW do not buy

    • Written by from Delaware

    WOWWW The coldest day of the year , this is the second time NEST shut down heating system and said it wanted us to call nest service to come fix heating system . I had to reconnect old thermostat which corrected the issue . what a scam .;.; im wondering who had control of my house ???

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Big Brother has Control of your THermostat

    • Written by from Holyoke

    I hope you correctly interpret the one star above as a negative assessment. I was forced to click on at least one start before I coudl submit my review. Too bad we could not depict negative stars.
    The NEST product was an interesting and fun gadget for a year and a half ... until control of it was taken away by someone during one of the coldest days of the year. As the house got colder and colder I worked through the NEST website looking for tech support to no avail. Finally Googling "NEST help" got me a contact number. During three hours of troubleshooting I found out that this thermostat was part of an energy savings program. NEST thought the thermostat was controlled by my local utility. I contract my local utility and they had no idea what I was talking about. I then went back to NEST and they still had no idea who was controlling the thermostat or how low the "Controller" whoever that was would let the temp fall. I worked with them a little longer in an attempt to opt out of this energy saving program and after three hours I told them thank you very much, but your time is up. I then replaced this thermostat with a conventional programmable thermostat. The NEST product is not ready for prime time.

    7 of 11 people found this useful

  • 1.0 out of 5 stars

    Simply Horrible

    • Written by from Greenwich

    I have been using eight Nest thermostats in my vacation home for quite awhile. They worked great when first installed. Then Google takes them over and the product is a brick. Goes offline constantly. Simply unacceptable. I use numerous Ecobee3 thermostats in my primary residence. They work flawlessly. Although a major economic hit, I am switching all my Nests to Ecobee3s.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    Over priced and frustrating

    • Written by from TAMPA

    I have had a nest thermostat for over a year. While it was easy to set up initially I feel this thermostat has given me more frustration than convenience. From day one the mechanism has never turned fluidly, seated properly against the base, or clicked properly when pressed but I could overlook all of these issues if it weren't for so many other shortcomings.

    As others have mentioned there is no temperature hold button to override the auto schedule… This is particularly frustrating when you are home on vacation and have to continually readjust the thermostat after the schedule has changed it.

    One of the more shocking design flaws of this thermostat is that the act of touching it alters it's temperature reading. There is a MAJOR design issue where touching the outside ring and turning the selector affects the temperature sensor causing the indicated temperature to increase beyond the actual ambient temperature. FAIL

    Another prevalent issue has been that the thermostat will lose connection (go offline) and be unreachable from a mobile device. This is particularly frustrating when you combine it with the above design flaw of touching the thermostat, LOL.

    In closing, I cannot recommend that anyone purchase this thermostat considering the cost and poor design quality. It simply has too many design issues to be a true competitor in this market.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    Worst Thermostat EVER!

    • Written by from BUFFALO

    I can't even begin to say how upset I am to have to title the Nest Learning Thermostat as "The Worst Thermostat EVER." For the "cool" factor and appearance it was in "A" in my book. I installed it in November 2014 and it worked like a charm... for 4 weeks. The we came home to a house that was 80+ degrees in winter (in Buffalo no less) and found "the base unit was malfunctioning" preventing the nest from shutting off. The "overnight" Fed-Ex replacement arrived in 2 days which meant I had to manually turn on and off the furnace from the circuit breaker. The new nest worked great... for 3 weeks before it did the same thing. Another call to nest with their crazy long wait customer service stated this was a known issue and another unit would be sent... "overnight." Four (4) days later FedEx showed with my third unit in the same number of months and it worked again...well. Yesterday, after only 2 1/2 weeks from install, the Nest again malfunctioned and my phone call to their customer support agent and "senior" agent finally concluded my energy effecient Heil forced air gas furnace was "incompatable" to the nest. What?!?!? I have finally had it and went straight to Home Depot and purchased a Honeywell "Smart Thermostat as a replacement. My last honeywell thermostat lasted over 20 years and I'm just hopeful this one will last longer then the Nest's.

    So...divert your eyes from the aestetic appeal of the Nest Thermostat and purchase another brand. Maybe in the future the Nest will be viable, but until that day you owe it to your home to find another thermostat.

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Do NOT buy

    • Written by from Calgary

    We have had two Nests for a year in our new home. They worked fine until November when our main floor Nest started reading incorrect temperatures and blowing cold air whenever the incorrect temperature was higher than the set temp. This Nest was replaced by the company. Now in January in often freezing Alberta our upper floor Nest is doing the exact same thing. I called Nest and they are sending a replacement. To my horror, I was shovelling snow outside yesterday when I walked by my two AC units and saw the upstairs unit was actually running. This now made sense why it was freezing in my house. The problem is, we did not have the AC connected to the Nest for winter, I quickly shut the entire thermostat off and the AC was still running!!!!!! How can this be? I know it is a Nest issue as this happened to both my furnaces within a month of each other. All of this happened after the software update in November.

    We will be at the hardware store today buying two Honeywell units. I really wanted this Nest to work as the concept is fantastic and it also looks amazing in my modern home but holy smokes, this is crazy town. Come on Google, you are going to be seeing legal ramifications if you can't get this fixed fast. I will be getting my furnace and AC units checked to see if any damage has ensued.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    WENT DOWN HILL FAST!! DONT BUY!!!

    • Written by from Covington

    Have had the Nest 2nd Gen since the release date and WAS absolutely amazing. App worked great never and problems. Unit was easy to hook up and is great. Heat is set to 70 the heat will kick on at 69 and shut off when it hits 71, so it's not constantly turning on. You can fine tune the temp to around quarter/ halfs without it saying 70.5 or 70.25. It was great!!!! Amazing!! Best thermostate ever!!!
    THEN I DONT KNOW WHAT HAPPEND, TERMASTATE APP WORKED ONLY A QUARTER OF THE TIME. EITHER WOULD SAY OFFLINE OR YOU WOULD CHANGE THE TEMP, CLOSE THE APP THINKING YOU CHANGED IT AND IT DOESNT CHANGE IT. EXTREMLY FUSTRATING BECAUSE I USE THIS DURING WINTER TIME TO FINE TUNE TEMP UPSTAIRS SO MY TODDLERS DONT OVER HEAT OR FREEZE WHILE IAM UPSAIRS AND I DONT NOITICE IT DIDNT CHANGE UNTILL MY BABY MONITOR ALARM GOES OFF BECAUSE ITS TOO HOT AND I HAVE TO RUSH DOWNSTAIRS TURN IT OFF (HAVE TO TURN THE NEST DAIL AND IT CLICKS BUT DOES NOT REACT UNTILL 10 SEC OF TURNING THE DAIL) THEN GO AND OPEN THERE DOORS TO LET OUT HOT AIR. ALSO UNIT SHOULD TURN ON AND DOES NOT AND I TURN THE DAIL TO GET IT TO SHOW TEMP AND TURN ON AND CLICKS BUT DOES NOT REACT UNTILL 10 SEC LATER AND IT JUMPS 10-20 DEG TO THE SET TEMP. ITS LIKE ITS ON SLEEP MODE OR ITS ALWAYS DOWMLOADING OR UPLOADING AND TURNING THE NEST OFF UNTILL YOU FORCE IT TO TURN ON.
    1 YEAR AGO I WOULD HAVE TOLD YOU BEST TERM EVER AND HAVE TOLD FRIENDS THAT ASKED, NOW I WOULD SAY ONE OF THE WORST TERM EVER. SEEMS LIKE AFTER GOOGLE BOUGHT NEST ITS WENT DOWN HILL FAST. IAM REPLACING MINE SOON AND WILL NEVER GO BACK TO NEST, TOO BAD TOO. WAS GOING TO GET A HAND FULLY OF NEST PROTECTS AND AN UPSTAIRS TERM AND DROP CAMS. NO WAY I WOULD EVEN CONSIDER IT, EVEN IF IT WAS ALL FREE!! I AM NOT EVEN GOING TO SELL MY NEST, I COULDNT DO THAT TO ANYONE. IAM GOING TO TAKE A SLEDGE HAMMER TO IT.
    BY THE WAY HAVE LEFT REVIEWS AND ASKED TO BE CONTACT ABOUT THIS MANY TIMES AND STILL NO CONTACTS OR FIXES. AS I SEE BY OTHER REVIEWS ITS NOT JUST A ISOLATED THING.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    NEST is still a baby

    • Written by from San Francisco

    It's hard I know, but control that excitement and don't buy nest yet. I wanted to love it, and still do want to. However after purchasing and having loads of independent problems, I see a LOT of dissatisfied customers with similar issues and worse. What's more, is their support team is always overloaded, and the replies on Nest.com are totally canned responses. Hold off until there's more competition!

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    AMAZING PRODUCT THAT HAS GONE DOWNHILL IN 7 MONTHS

    • Written by from SODDY DAISY

    I have been a NEST devotee for 3 yrs. We have 2 installed and they worked with amazing performance until about 7 months ago when software upgrades began. Now the app shows OFFLINE randomly, the thermostat is connected through my Airport (all my WIFI stuff is Apple and nearly new) so I have no remote control. Then I have to touch the dial to get it to connect thru the app. What are they thinking?? NEST support has become a little more responsive in the last month, but even after warranty replacements, the two new units act the same. APPLE--you need to pull this product from your stores until NEST PROVES they have fixed these issues. There are HUNDREDS of threads on the NEST community forum, on these reviews, and on public blogs about this horrendous issue. There is no recourse here but to strangle their business. These problems will occur to every one who buys these, it is just a matter of time. Please pull this product until they get this fixed!

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    Don't buy!

    • Written by from Toronto

    I owned it for a year and a half without issues. After automatic update on the thermostat, battery gets drained which results in your hvac shutting down. In Canada, it's not a good thing when you have kids and outside temperature is -20 Celsius...
    I contacted Nest who could not troubleshoot and solve the problem . They sent replacement unit for free but had same battery issue. There was no work done on furnace or change on internet router, problem was clearly with the product software update. Save your money and buy product that does not look as nice but WORKS, AND IT IS NOT THE NEST.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Neat when working...until it doesn't - caution!

    • Written by from Bloomington

    1-year after install the Nest failed.

    Came home on a freezing day to the Air Conditioner being told to run by the thermostat. The Nest could not shut the unit down - on/off = no change - had to turn off the circuit breaker. Their technical support confirmed the base plate had failed and they sent out a new one. The new base plate fixed the issue. Research shows I'm not the only one with this issue.

    This kind of failure can damage property since I live in a state with climate extremes. It's not worth the risk and I'll be getting rid of it.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    Nest learning thermostat

    • Written by from Bartlett

    Don't bother it's a waste of time it continues to go off line and I cannot run the programs I set
    I believe Honeywell has a better system with half the price

    5 of 8 people found this useful

  • 1.0 out of 5 stars

    horrific technical support, and always offline

    • Written by from Jupiter

    I can't believe how lousy this is, and they have no support, I can't get human on the line, i have no AC and live in FLORIDA, I had to change it back to the old thermostat for the AC to work.
    Its great when it works but down 3 times in 6 months!!!! BRUTAL!!.
    I never had a single issue with my old thermostat in MY LIFE.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Very Dissapointed

    • Written by from East Falmouth

    The Nest is a real disappointment to us. It simply tries to be too smart and generally gets everything wrong. The advanced functions like "scheduling" and "away from home" never get it right and it is essentially impossible to just set a temperature have the Nest leave it alone. This company obviously has too many computer programmers and not enough human beings. It certainly does not deserve customers. Awful product.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Unstable

    • Written by from Uxbridge

    I normally don't write reviews but this product is so unstable it desires one. After owning my device now for over a year, I can tell you that my device is rarely online, Nest customer support is not helpful and my hydro/heating bills have actually increased from using this product.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    Don't bother with this product

    • Written by from Dallas

    The good things - nice design, looks cool, easy to use, common sense user interface.

    Now for the bad things. It does not work! Nest has replaced my thermostat one time. The issues are with its ability to be a smart thermostat. It is not. The away function does not work. While Nest will tell you the software only kicks in during the daytime hours, it decides if you are away at all hours of the day or night. For example, at 6PM, it decides that I am away even though it turned on when I came home. It will also go into away mode every hour or so during the evening. So, if you change the temp at 8PM, by 8:30 it will reset to the temp for away mode. And, every morning when you wake it is in away mode.

    To solve that, I decided to use the "schedule" mode. That does not work either. If you only set a single temp and never touch it again, it works fine. If, however, you ever push the temp up or down slightly, it remembers that and constantly resets itself to the new temp. I can't recall the number of times it resets to 65 in the AM, or resets at other times on its own. It takes several times of over riding the temp to get it to reschedule the right temp.

    Quite simply, this smart thermostat is stupid. I would avoid all their products. While the shifting temp is an inconvenience, I would not trust their smoke or CO detectors.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    DON'T BOTHER WITH NEST

    • Written by from East Greenwich

    The Nest thermostat looks sleek. Unfortunately it doesn't do what it should. After about 8 calls to Nest (always very pleasant advisers), my thermostat still goes "Offline" without explanation. This means that I cannot control the temperature remotely, which is the whole point of the thing. Save your money and by a much cheaper one at Home Depot.

    7 of 8 people found this useful