Reviews for Nest Learning Thermostat 2nd Generation

I installed 2 Nest Thermostats in our home. They work great with my iPhone and were easy to install even for a novice like me. Great Product

I received two nest thermostats for Christmas and they are incredible devices. Simple to install, easy to configure, and has saved us $$$. After the first couple of weeks learning our active household schedule we haven't touched the thermostat = it just works!!! The clean simple aesthetics look amazing in the house and everyone that walks in wants to know everything about them.

Buy these, you will not regret it one moment...

I recently installed 3 of these and love the simplicity and ease of use. The design is very cool- not a surprise since this company CEO is Tony Fadell - the man who was largely responsible for the original iPod design. Took a little work to connect properly as 2 of my locations needed a common wire which I had to also connect at the HVAC control panel up in the attic. Easy to do but took an extra 15 minutes. Now that they are up and running they operate flawlessly. I love being able to control from my iPhone/iPad as my wife and I travel often and can easily control our HVAC system if we want to cool/heat our home before we return home.

Easy installation. Easy control from wall mount or iPad/iPhone. Saves money and energy.

Not satisfied with operation after 2 calls to Nest support. 2 issues:
1-if not at home thermostat does go to auto away but it also automatically turns itself on and heats to set temperature even when not at home. It is supposed to stay at auto away until it senses someone arrives home.
2- when at home if set temp is turned down manually it automatically goes back up to set temperature....wasting energy.
I am sorry that I spent $500 on two thermostats that I find have never operated as advertised.
I would not recommend this product to anyone.

Found the Nest by chance and purchased it on the spot. Easy install and intuitive controls via the App. I would recommend this product to everyone.

The Nest thermostat (generation 2) installs easily, following excellent directions. It works as promised, resulting in a truly beautiful and modern approach to maintaining temperature economically.

Good - easy to use free app, sleek, simple, great phone help

Bad - needed C wire, suggested Pro install would bump cost into other more robust system price range such as Honeywell

I was lucky I had an unused wire in the wall and was able to run 24v from my plenum heater panal. Happy now, but almost did not work. Talked with a local installer who said he always ran C wires to the unit.

I loved the idea of this thermostat so much, I bought two. The first hurdle was installation. I chose a professional installation through Nest, but after 3 failed attempts to schedule "local" installers on their list. I gave up. It seems that the contracted installers have a certain mileage limit they commit to as Nest Certified Installers, but won't actually travel more than 20 miles or cross State lines to do a job. At least that's the way it is where I live. Nest would schedule and the contractor would call me directly and tell me they couldn't do the job and I should call Nest to find another installer.

So, I lost two days of work dealing with that hot mess. Nest was kind enough to refund the install fee and my local Heating guy took the amount I was quoted by Nest. So, it was a Win/Win except for having to burn two days of vacation. The install was a breeze for the Heating Company tech. He had one in his home and one in his vacation home. He had nothing but good things to say.

The last six weeks have been great. I've been watching energy savings rack up on the iOS App by setting my heat to a 50 dgree low while away 5 days per week. In fact a friend just asked me today how I liked the T-stat. I raved about it and he plans to buy one tomorrow. Then I got home.

The entire upstairs was cold, it's 18 degrees outside and snowing on a Friday night. My upstairs Nest was showing an error E30. One of the wires was not giving power. If there is one thing I have learned in my 40+ years, it's that the wire itself is hardly ever the problem. The problem is usually at the origin or the termination point. So, I fired up tech support on the Nest site, got a case number and called the tech support line. Two hours later, many wire swaps, power cycles, trips to the fuse box and transfers of support personell. I was left with a choice between shorting the wires so that my Oil Burner runs continuosly costing ooodles of cash or sleeping on the couch and hoping the upstairs pipes don't freeze. The Nest tech thinks it's the Tstat base. It's Friday, my new Nest arrives on Tuesday. Really? This product may not be ready for prime time.