• 1.0 out of 5 stars

    Don't waste your money

    • Written by from NEW YORK

    These bulbs and the whole Hue system are a complete nightmare == a major Beta test that is not ready for primetime. The Hue app that you need to deal with these is a joke designed by a 10-year-old. The lights take forever to get right, and then they respond poorly to the reason I bought them -- to turn on in the AM and wake me up. In three weeks of tinkering I don't think they've worked as advertised once.

    2 of 8 people found this useful

  • 1.0 out of 5 stars

    If there were zero stars, I would have selected that

    • Written by from Redlands

    Very very very (did I say very) disappointing. I NEVER write product reviews. But this product "takes the cake" requiring me to invest more time than I already have in order to spare my fellow consumers the same frustration that I experienced.

    No support. All puffery. Hardware buzzes. I guess they thought the buzzing sound would go better with the lights than my Sonos System. A complete waste of my time. Additional bulbs would not be added to the "bridge". Apparently, I need a masters in Information Technology to get the devices to work properly. Do not waste your time or money.

    I would encourage you to read more reviews. The only way I can possibly imagine they are keeping their ratings up is by paying others to create false positive reviews about their product.

    3 of 11 people found this useful

  • 1.0 out of 5 stars

    Can no longer connect after app update

    • Written by from Los Angeles

    Two updates ago I lost all of my scenes. With the newest update my scenes all came back but I can no longer connect to my bridge or even turn my lights on! For such expensive bulbs you'd think they'd have better support!

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Not ready for public use

    • Written by from Bartlesville

    The app and the website are useless. The ability to control these lights is very difficult. Half the time the website or the app doesn't work.

    10 of 17 people found this useful

  • 1.0 out of 5 stars

    Great lamps, unusable software

    • Written by from Basel

    The lamps themselves are fantastic, save for the fact that some of them have a bit of an electric "whine" while they are turned off. However, the big issue is the software, which is just abysmal. Setting an alarm for e.g. "turn on 17:00 and turn off 23:00" sometimes works, sometimes not. If you actually turn the lamps on before 17:00, the software then turns them OFF at 17:00 instead of just letting them stay on. Another example of the quality of the software is that daylight savings time is not incorporated at all. You just have to erase all alarms twice a year and then create new ones. I could go on, but I won't. Stay clear until they release completely rewritten software for the lamps, as they are currently just super expensive LED bulbs that sometimes (quite randomly) do cool things.

    13 of 15 people found this useful

  • 1.0 out of 5 stars

    Great Lights - Horrendous App - Even Worse Support

    • Written by from ORLANDO

    Lights do exactly as advertised. Multiple colors, brightness, etc. App only works at home, useless. Cannot program more than one day at time. When on vacation, lights go per program one day (presuming App works, which frequently does not). After first day, need to go online to turn on and off.

    Now, online program is even worse than App. Can only turn all lights on or off, cannot select different lights to turn off or on at different time. All or nothing (even then lights don't work consistently).

    So, when you travel, you have to keep track of time zone difference, remember that difference every day, and (every day) turn all of your lights on or off.

    Best part, Phiilips really does not care. Absolutely no support, respond by cut and pasting FQA's to specific question. Answers have nothing to do with the questions. Useless would be a positive review of their support.

    Bottom line, cable companies have better systems (maybe not cool lights) but they can do what Philips could not care less to even try to do. BTW, can buy color lights for a lot less and get a lot more support from cable and security companies than Philips.

    We purchased 8 lights, they are all coming off line. Hate to see Mac sell and endorse such a bad product. If I could give negative stars, I would.

    39 of 59 people found this useful

  • 1.0 out of 5 stars

    Suspicious Reviews

    • Written by from Shoreham

    Lights good - App terrible!!! The reviews on this site are very suspicious. I found the app so bad I returned kit to the Apple Store. Looks like a lot of Philips marketing people are spamming this review blog.

    67 of 102 people found this useful

  • 1.0 out of 5 stars

    Warning

    • Written by from Sechelt

    Bought two starters to get enough bulbs. Found out that the bulbs will only ever work with bridge they are shipped with. Single bulbs, once paired with a bridge, are really hard to unpair. This means if your bridge ever dies, your original bulbs won't ever work again, and it will be a huge pain to use and single bulbs. This is what Philips people say when they are being their MOST optimistic. No easy reset.

    I plan on returning both my starter packs.

    For something to cost this much and be so limited is unacceptable.

    90 of 123 people found this useful

  • 1.0 out of 5 stars

    Professional Reviews

    • Written by from SAN FRANCISCO

    The reviews of these light bulbs are deeply suspicious. They read like product pimping to me. Who reviews a single bulb rather than the set that comes with the controller? Philips marketing people, I would say. I actually own the product. The bulbs themselves are indeed nice, but not worth $60 as a standalone product. It's the combination with the controller that matters. Read those reviews. As many people note there, the app is deeply flawed. It does indeed allow you to remotely change the bulb colors. That's cute, but hardly game changing. The really useful functionality - like being able to program an on/off schedule - is either non-existent or very poorly implemented. If you want a disco, fine; if you are looking for some home security, this product is not it.

    70 of 114 people found this useful