Customer Reviews and Ratings

4.5 out of 5 stars

Based on 47 reviews

  • 1.0 out of 5 stars

    Great Lights - Horrendous App - Even Worse Support

    • Written by from ORLANDO

    7 of 16 people found this useful

    Lights do exactly as advertised. Multiple colors, brightness, etc. App only works at home, useless. Cannot program more than one day at time. When on vacation, lights go per program one day (presuming App works, which frequently does not). After first day, need to go online to turn on and off.

    Now, online program is even worse than App. Can only turn all lights on or off, cannot select different lights to turn off or on at different time. All or nothing (even then lights don't work consistently).

    So, when you travel, you have to keep track of time zone difference, remember that difference every day, and (every day) turn all of your lights on or off.

    Best part, Phiilips really does not care. Absolutely no support, respond by cut and pasting FQA's to specific question. Answers have nothing to do with the questions. Useless would be a positive review of their support.

    Bottom line, cable companies have better systems (maybe not cool lights) but they can do what Philips could not care less to even try to do. BTW, can buy color lights for a lot less and get a lot more support from cable and security companies than Philips.

    We purchased 8 lights, they are all coming off line. Hate to see Mac sell and endorse such a bad product. If I could give negative stars, I would.

    Was this useful? Great Lights - Horrendous App - Even Worse Support

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  • 1.0 out of 5 stars

    Suspicious Reviews

    • Written by from Shoreham

    28 of 43 people found this useful

    Lights good - App terrible!!! The reviews on this site are very suspicious. I found the app so bad I returned kit to the Apple Store. Looks like a lot of Philips marketing people are spamming this review blog.

  • 1.0 out of 5 stars

    Warning

    • Written by from Sechelt

    46 of 61 people found this useful

    Bought two starters to get enough bulbs. Found out that the bulbs will only ever work with bridge they are shipped with. Single bulbs, once paired with a bridge, are really hard to unpair. This means if your bridge ever dies, your original bulbs won't ever work again, and it will be a huge pain to use and single bulbs. This is what Philips people say when they are being their MOST optimistic. No easy reset.

    I plan on returning both my starter packs.

    For something to cost this much and be so limited is unacceptable.

  • 1.0 out of 5 stars

    Professional Reviews

    • Written by from SAN FRANCISCO

    32 of 63 people found this useful

    The reviews of these light bulbs are deeply suspicious. They read like product pimping to me. Who reviews a single bulb rather than the set that comes with the controller? Philips marketing people, I would say. I actually own the product. The bulbs themselves are indeed nice, but not worth $60 as a standalone product. It's the combination with the controller that matters. Read those reviews. As many people note there, the app is deeply flawed. It does indeed allow you to remotely change the bulb colors. That's cute, but hardly game changing. The really useful functionality - like being able to program an on/off schedule - is either non-existent or very poorly implemented. If you want a disco, fine; if you are looking for some home security, this product is not it.