• 2.0 out of 5 stars

    Hue lights not reachable

    • Written by from WESTFIELD

    I constantly get this message especially if I don't use the app for a few days..when it works it's fun but lots of bugs

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Not Really Worth it....

    • Written by from Rancho Santa Margarita

    I bought the 3 bulb starter kit, LED strip at my local apple store. When I brought them home I was quickly disappointed. The lights themselves aren't very bright and barely lit up my rooms and walls as well as I thought they would. The LED strip was much shorter than I expected and also wasn't very bright considering it's a $90 dollar item. Also, when all of the lights were grouped the LED strip would not match the same color of the bulbs.

    The one thing that really bothered me was the blue color - I could not get that deep dark vibrant blue that I really like. The color picker on my iPhone shows you colors to choose from but the lights cannot produce all of them. The deep blue was more like a light blue/purple.

    On a positive note: The setup is really quick and easy, the warm colors are really nice - especially the red.

    I ended up returning these the next day because I just couldn't justify the cost/value. If you're willing to spend a lot of money for color bulbs LIFEX makes an amazing color light which is really bright and the blue is so deep you can almost make it like a black light. I may consider buying HUE bulbs in the future when they can produce a more powerful and color rich bulb. Its only a matter of time until these LED bulbs will get cheaper.

    9 of 11 people found this useful

  • 2.0 out of 5 stars

    Nice Bulbs, Terrible App

    • Written by from INDIANAPOLIS

    I think it's really nice that you can change the shade of the bulbs and the color (not that I really do much of that) and that you can do so from your iPad or iPhone.

    That said, that's about it.

    The app is terrible. It took me two days just to find out how to set up the app to automatically turn on when I come home. And then it didn't work.

    So then I thought I'd try out the alarm feature and wake up to light and not a beeping alarm. It didn't work either. (Good thing I set my regular alarm as back up.)

    Also my house is only about 1,500 square feet and I can only use the bulbs in the rooms that are less than one room away from my wifi set up (which the Hue's "bridge" needs to be connected to.)

    I was sold on the concept, and all the neat things that were promised. I even went out and bought 2 extra bulbs because I wanted all these options all over the house (which is when I found out I can't use them if I get too far away from the "bridge")

    But in the end what I ended up with was 5 $60 LED light bulbs - and the "bridge."

    Not sure if I'm having these problems because I try and operate the system from two different iPads and one iPhone, but if thee's a way to coordinate all those devices together it's buried so far down in the app that I'll probably never find it.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Great idea, poor execution...

    • Written by from HAYMARKET

    The system and app software are buggy and unreliable. Alarms and timers don't work reliably and lighting levels often don't engage to the same level each time a program executes. Philips has a great idea here but it's not ready for prime time, particularly at the current price tag. Bottom line--it's not a system that works reliably enough to augment your home security plan by having lights turn on and off reliably while traveling.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Great Idea But, everyone that I know seems to have issues

    • Written by from Los Angeles

    Only made for indoor use, and with a single day program not a full month or even week long program. (Meaning you will have to set the time each day) if you desire different timing each day. You can not program it for a 30-day duration.

    - Great Idea but not to much thought went into it.

    Bring it back. it's not worth the headache...

    13 of 17 people found this useful

  • 2.0 out of 5 stars

    buggy. Philips need to improve

    • Written by from Blackheath

    Setup timer to turn on two lights, but often only one will turn on. Also setup geo-location "My location" to turn on lights when approaching the house, but it doesn't work, and worse, while in the house, it thinks I have just arrived and randomly turns on the lights. I only needed two of the three bulbs in the startup pack, so not sure if only installing two of them is reason for my problems. I am using Hue V1.1.1.

    14 of 17 people found this useful

  • 2.0 out of 5 stars

    Bad, but okay..

    • Written by from Aliso Viejo

    I had this product for literally, 30 minutes. I installed it; fiddled with the app; attempted to fix numerous problems; and fiddled with the horrendous app some more. The 'Add Lights' option hardly works, and is super finicky.

    19 of 61 people found this useful

  • 2.0 out of 5 stars

    Wildcard!

    • Written by from Park Ridge

    Works sometimes... A nice novelty that you should never rely upon. Can't get it to work at all tonight but it is kind of cool the 40-50% of the time it actually connects with your network. Tonight it won't work for me, but when it does, it is almost worth the hundreds of $ I've spend on special bulbs! When it does actually work, when it chooses to on certain days...it is cool thought!

    7 of 10 people found this useful

  • 2.0 out of 5 stars

    Very cool but timer feature is horrible

    • Written by from WEST HOLLYWOOD

    Overall this product is very cool. The colors and app are great and super fun. However, one reason why I bought this product was for the "security" feature they advertise. I wanted a timer to go on at 6pm and off in the morning. Working with their tech support, you have to MANUALLY enable the timer Every day. This is ridiculous.

    22 of 23 people found this useful

  • 2.0 out of 5 stars

    Great idea, three issues...

    • Written by from Arlington

    This is another "great idea" product from a company I admire, however, after setting it all up, I'm a bit disappointed for a few reasons...

    1) Price is too high for quality of product. $200 for 3 bulbs and a LAN access point is quite high for adaptive lighting. See my reasoning in point number 2 below:
    2) Each bulb only produces 600 lumens. That's not a lot of light per bulb, the equivalent of about a 50 watt traditional light bulb. A 13-watt CFL bulb (60-watt equivalent) bulb on Amazon currently sells for $6.50 and produces 825 lumens. Compared to the standalone hue bulb price of $59, the equivalent CFL is more than 8x cheaper cost and a 38% brighter bulb.
    3) The hue iOS app needs a lot of work. The reviews are awful, and the app just isn't very user friendly and well thought out.

    For these reasons, I will probably have to return this product. I do like being able to control the on/off state of my light from my iPhone/iPad, but it's just not yet worth the money. Maybe in version 2 it will be worth it, but I would need an updated app and a minimum of 800 lumens (1,100 preferred) to justify buying this.

    25 of 32 people found this useful

  • 2.0 out of 5 stars

    Fade functionality doesn't work. Poor app, decent bulbs.

    • Written by from Seattle

    It's tough to give these a great review because the functionality doesn't work as advertised. You're supposed to be able to set up a timer to fade in and fade out, but all you get is instant on or instant off. The app is terrible, and anyone on here that tries to deny that probably works for Phillips or has some vested interest in this product's success. The coloring system works well and is kind of fun, so they're great if you are into constantly messing around with your lights. But the app makes this so painful, you just give up after a while. Right now, wishing I would have held off on buying these until I saw less negative reviews. Phillips still has a lot of work to do to make the software more functional. Suprising that the technology in the app is so far behind the bulb itself.

    20 of 25 people found this useful

  • 2.0 out of 5 stars

    Good, But I Expected Much Better

    • Written by from New York

    I rated 2, but it could have been 3, depending on what is most important to you below. I won't rehash what others have written, but here are some bullet points:

    Good:

    > Very easy set up. There are three steps. Simple. Good Job.
    > Well made. The lights and base seem like solid, well-made products.
    > Cool factor. Nice customer experience. Nice packaging and presentation. You feel like you're about to experience a whole new thing - and you are.
    > The lights work well. They are very responsive to the changes you make in the app (just like some of the videos you have undoubtedly seen).

    Needs Improvement:

    > Brightness. This is huge for me. The bulbs - even at their brightest - are not bright enough. They are good for ambiance, not not nearly bright enough for my small (170 sq. ft.) bedroom/office, in which I have 2 of the 3 bulbs.
    > App UX needs work. After a while you get how to use it, but it needs to be more intuitive and faster. Speed is key. More of a dashboard control for quick and easy settings. I'll bet some good UX folks could come up with the "right way" do this app.

    10 of 12 people found this useful

  • 2.0 out of 5 stars

    Flaky is good in pastry not a tech product

    • Written by from NORMANDY PARK

    They "work" but not as advertised. The "recipes" for lighting don't stay set and will not follow the rules you set. The settings for the the lighting recipes are poorly designed and do not allow you to change colors easily (as of 2/2013).

    The lights do have a great color range and the color controls are interesting, but, there is a lot more UX that should have gone into the design of the App.

    14 of 16 people found this useful

  • 2.0 out of 5 stars

    not enough light

    • Written by from Emery

    I replaced 3 700 lumen CFLs with 3 Hue 600 Lumen bulbs. The ability to change colors was great but there was not enough light to read comfortably so I am returning them. When they have brighter bulbs I would buy it.

    13 of 16 people found this useful

  • 2.0 out of 5 stars

    Great bulb technology but...

    • Written by from Long Beach

    It is very neat that the bulbs can be set to various colors etc. But that effect wears off after 5 minutes use of ooo and ahhh.

    As others have indicated, setting automatic functions for regular home use is the key and this software has none(except a one time use timer).

    Unless you have a specific need to set various mode lighting scenarios on a regular basis to justify the purchase, I would recommend not purchasing this product untill the control software is vastly improved with programmed functions. Im considering returning it.

    Also, it is disappointing that have to pay for 3 bulbs as the base package. One bulb to start would be fine.

    27 of 34 people found this useful

  • 2.0 out of 5 stars

    Somehow Bittersweet

    • Written by from Huntsville

    I bought a starter kit and in a few words, I was amazed. However, I went back to the Apple store and bought a second kit because there were no single packs available and thought about having a spare bridge.

    The bad news is that found out the bulbs that comes with a starter kit cannot be used with a different bridge from another starter kit. Each bridge holds up to 50 bulbs only if single packs. That makes no sense!!!

    Does that mean that if the bridge breaks there is no way to use the bulbs?? Now I am deciding if returning them all, because why would I want these bulbs that last ~ 15 years and if the bridge brake they cannot be used with another bridge.

    244 of 269 people found this useful

  • 2.0 out of 5 stars

    Timer feature is not as advertised!

    • Written by from Huntington Beach

    One reason I bought this was to set the lights to go off and on to make it look like I'm home when I'm not, which seemed reasonable considering their advertising. It turns out that times can only be set for a single 24 hour period, which means I have to re-set the timers EVERY DAY! After multiple contacts with Phillips Tech Support over multiple days, I have been told that "when the SDK for Hue will be released then you will be able to create your own Apps for the Hue system. We apologise that there is nothing that we can do to help you further with your issue."

    Take this into consideration before buying this product.

    155 of 174 people found this useful

  • 2.0 out of 5 stars

    Hardware is good, software is limitted

    • Written by from Ottawa

    What's good - easy to install and easy to use. The lights themselves render excellent colours.

    What's not - software is very limited, especially in regards to setting timers. There isn't any mechanism to schedule re-occuring scenes (ie - turn on the lights every morning). All you can do is schedule a scene to turn on in the next 24 hours.

    Overall - great for setting lighting scenes to meet your every mood. But if you are looking at something to support home automation, the current version of the software (both the website and the ios app) is too limiting.

    43 of 46 people found this useful

  • 2.0 out of 5 stars

    Horrible

    • Written by from Chelsea

    What am I missing? I'm a reasonably intelligent 65 year old who has been in the software
    Business for 40+ years (granted in sales). This system begs for a graphical, dashboard
    Interface. Never been so confused in my life. The most confusing interface concept I've seen.
    I'd love to buy a dozen bulbs but would rather walk on broken glass than try to manage
    This app. Hire 2 students ( a C+ grade average will do) from a reasonable college IT program
    And you will have a winner

    29 of 57 people found this useful

  • 2.0 out of 5 stars

    Returned

    • Written by from SAN FRANCISCO

    I tried this product for a few weeks then returned it. The bulbs themselves are very nice, and I had no issues with connectivity. It's the software that is horrible. Actually, it's not so much the implementation of the software (it works) as the conception (dumb idea). Philips has taken what could be a genuinely useful product and turned it into something cute. I really don't want a blue or red light on in my room. I could care less about matching the color of my shirt. I would like useful ability to control the lighting in my home remotely. The software implements that horribly. The timer function is ridiculous - no ability to set a schedule? What idiot decided that all has to be done manually every day? If Philips sorts out the software and implements a better timer / remote functionality, I may buy it again; in the meantime this is just an expensive and not particularly fun toy.

    112 of 134 people found this useful