Customer Reviews and Ratings

3.5 out of 5 stars

Based on 159 reviews

  • 4.0 out of 5 stars

    Nice Beginning ...

    • Written by from Ventura

    I give the hardware 4.5 stars ... the only change I would like is to be able to make it ramp up to a full 1000 lumens. I give the software 3.5 stars ... totally useable and crash-free. However, it is definitely in it's infancy. I predict that this product will be a game-changer once the software evolves a little bit. Would like to see the software be able to seamlessly integrate with Indigo (already in alpha), Nest, and some kind of home security hardware/software.

    23 of 26 people found this useful

  • 2.0 out of 5 stars

    love the bulbs, hate the app

    • Written by from Gastonia

    pros:
    good bulbs, easy setup, works as advertised.
    cons:
    Was it really necessary to use an additional WiFi router? I hope that thing is safe and is not an open access door to the rest of my network.
    I hate the App. Its about light bulbs. Give me some on and off switches on the first page, some color settings on the second page, some timers on the third page and I am happy. Make it easier to keep the light separated (I use them in different rooms). It is unnecessary to rested the settings inside the app anytime the iPhone sleeps. All the vacation photos are nice gadgets but not the main thing to control lights. Nest Thermostats did a way better job with their app.

    23 of 26 people found this useful

  • 2.0 out of 5 stars

    Great bulb technology but...

    • Written by from Long Beach

    It is very neat that the bulbs can be set to various colors etc. But that effect wears off after 5 minutes use of ooo and ahhh.

    As others have indicated, setting automatic functions for regular home use is the key and this software has none(except a one time use timer).

    Unless you have a specific need to set various mode lighting scenarios on a regular basis to justify the purchase, I would recommend not purchasing this product untill the control software is vastly improved with programmed functions. Im considering returning it.

    Also, it is disappointing that have to pay for 3 bulbs as the base package. One bulb to start would be fine.

    26 of 33 people found this useful

  • 1.0 out of 5 stars

    I love the bulbs, but the app is horrible!

    • Written by from Englewood

    I love the bulbs. The app is dysfunctional. There're so many things wrong with the app that I can't cover them here. My biggest issues:

    1) Lighting is room focused. The app is "scene" focused. If you put your bulbs in different rooms the app's usability is diminished by an order of magnitude. If you create a new scene, it will automatically turn the lights on in all rooms unless you carefully do non-intuitive steps to avoid it. Most likely you will accidentally turn on lights in the bedroom while the wife is sleeping at least a few times a week. The page to change the color and intensity of the light FORCES you to use landscape mode. If you have your rotation locked it's impossible to do it. The page where you change color/intestinally has a control for every single light attached to the bridge. Even with three lights it's non-intuitive and error prone. Lights are numbered 1 2 3 .. n. If you don't memorize which bulb numbers are in which rooms you will certainly change the wrong light. I can't even imagine trying to use that page if you had 5 or 10 lights. If you have lights in three different rooms it will be extremely hard to not accidentally turn the light on and off in a different room. From the app, there is absolutely no way to know what lights will turn on with a given scene. The scene names are truncated at so few letters, you can't even name your scene something like "Bedroom - Purple" because it will be clipped. The app does allow for multiple pages to be created, so you can name each page a room and only put scenes for a room on that page, but because of bugs with scene syncing, you will find that your scenes get duplicated and rearranged on different pages so this hack becomes non-functional from the start.

    2) There is no simple straight forward way to turn a light off. You would link there would be a way to do this, but there isn't. You have to tap a scene in order for the off button to appear. The catch 22 is that if the light was already off, it will turn it on. Looking at a scene on the page gives no indication that it's the active scene or that it's on. Again, an obvious usability issue.

    3) Buggy! Timers don't work. All On/Off button doesn't work -- it's also a horrible idea anyway. Why would I want to turn on bulbs in multiple rooms and and off all at the same time? To make things worse, you can't delete the icon. If you log into the portal your scenes get duplicated and rearranged on different pages.
    4) My one complaint with the bulbs is the minimum brightness. In a completely dark room at night, the darkest you can make the bulb is actually pretty bright. Incandescence bulbs can get way dimmer than the led. If you are trying to get a room as dark as a few candles or a night light, don't even bother. Even if the fade in over 9 minutes worked, I think the lowest output is already so bright that it would abruptly wake me up in the morning.

    Thankfully, with the exception of point #4, all of my complaints have to do with software which I think will be addressed by 3rd party apps and/or phillips. Over all I'm happy with the physical product even though the software is hideous. Honestly, I'm shocked Apple approved this for exclusive sale on their stores. It reflects very poorly on them.

    32 of 45 people found this useful

  • 2.0 out of 5 stars

    Very cool but timer feature is horrible

    • Written by from WEST HOLLYWOOD

    Overall this product is very cool. The colors and app are great and super fun. However, one reason why I bought this product was for the "security" feature they advertise. I wanted a timer to go on at 6pm and off in the morning. Working with their tech support, you have to MANUALLY enable the timer Every day. This is ridiculous.

    19 of 20 people found this useful

  • 5.0 out of 5 stars

    Great Product - Can Only Get Better In The Future!

    • Written by from Canyon Country

    There are a lot of smart early adopters writing reviews for the HUE. I had the system running with three bulbs within about 15 minutes. The App can be improved but it is functional, very easy (for me) to program, and can be supplemented with the free QuickHue native OS X, Colors for Hue OS X, Magma Hue iOS 6, and others. I don't want to negate fellow reviewer's problems with HUE, but except for the interference issue that may affect connection stability, I believe that HUE is not ready for the general consumer market just yet, but the more technically involved of us appear to have little or no issues other than $60 per bulb. I installed multiple Apps on our iPhone 5 and 4S, and two MacBook Pros in a few minutes.

    Wait a couple of months and the App issues will be largely resolved. HOWEVER, many of us that do not work with electronic life expectancy forget that there are 8,760 hours in a year, and a high duty cycle will have the AVERAGE unit failing in a few years (do the math), making them VERY expensive. I'm guessing that this will really be a heat issue. I'm an old analog electronics engineer and without any testing I can tell that I have difficulty holding the base when it runs 'wide open,' which means it is about 160 degrees F (71 degrees C,) not as cool as our intuition might guess. Future fixtures will eventually target the cooling issue, as most are now designed for incandescent bulbs, which have an entirely different set of challenges. HUE CAN be repaired (search for disassembled HUE bulbs) but it is not economically worthwhile at this time. There is also an issue with colorimetry but this will improve in the future.

    25 of 33 people found this useful

  • 5.0 out of 5 stars

    Wonderful Idea, great product...

    • Written by from Jasper

    I've had the hue for about a week now and love it. Everything worked out of the box and had no issues with setup. The bulbs aren't super bright but are very energy efficient and barely get warm when they're on for hours. I like the fact you can set each bulb to be a different colour and brightness and control everything from an iPad or iPhone app.

    The app has a few bugs, it's a bit ugly, and missing some features but here's hoping it will evolve into something better in the near future.

    17 of 17 people found this useful

  • 3.0 out of 5 stars

    Cool but not ready for prime time

    • Written by from WASHINGTON

    The Hue is a brilliant concept, and the lights themselves are great and easy to hook up. The app, however, is disappointingly rudimentary, and until that is fixed, it renders this system little more than a gimmick. One example is that you have to set the timer each time you want the lights to come on -- there is no way to set daily, recurring times. Also, if you switch the lights off with a switch, they will default to their plain color, so you pretty much have to rely on the app -- and once the novelty of controlling lights with your phone wears off, that can get pretty old.

    22 of 28 people found this useful

  • 5.0 out of 5 stars

    If you are unsure, just go for it. You'll be glad you did!

    • Written by from Sacramento

    I rarely take the time to write reviews, but I just had to for these amazing lights. I've had my eye on these lights for a couple months, but I'm the kind of person who has to read reviews and watch the market before I spend over $100 on new, somewhat unprecedented technology.

    After reading the reviews here on the Apple page, I began to worry that my dreams of a multicolored luminescent lifestyle were dashed, but then I began to notice a theme:

    1) people expect way too much
    2) software issues seem to be due to impatience or incompetence, because the directions are VERY plain IF you take the time to read them

    They are wonderful, but they are just LED light bulbs. Don't buy them and expect to see a recreation of nature's most precious sunrise. It'll create any shades of orange you want, but its not magic, people. Also, I think people should remember that the software IS functional, and the software will develop, plus there are always third party applications to consider.

    I was amazed by the fun and functionality. They absolutely transform a room, and bring a touch of creativity to everyday life. Also, as a lifelong migraine sufferer, I am REALLY looking forward to designing softer light schemes so I don't have to choose between absolute darkness and harsh white light in the future.

    If you are unsure about buying these bulbs, just go for it. You'll be happy you did.

    20 of 24 people found this useful

  • 5.0 out of 5 stars

    Review for Geeks/Developers

    • Written by from Mijas

    I just purchased the starter pack. I wanted to test out the software and hardware before buying more bulbs. I will be back to the apple store to collect all the bulbs they have in stock! This product is amazing. The original iOS app is pretty boring and limiting. The graphical interface is rather simple and boring. It works as promised, and the timer function is running without problems.

    I quickly went on HUE's developer section to find documentation for the RESTful API. Works like a charm - I built my own interface in literally 10 minutes. I am now building HUE into my smart home. I cannot think of a more time and cost efficient solution. I can't wait to hook my Arduino board up with these bulbs!

    20 of 24 people found this useful

  • 2.0 out of 5 stars

    Need higher brightness for wake-up function to really work!

    • Written by from STATE COLLEGE

    600 lumen? It is only equivalent to about a 45 watt normal bulb. We need a new version with at less 1000 lumen. 1600 lumen (100 watt equivalent) would be ideal.

    17 of 18 people found this useful

  • 5.0 out of 5 stars

    Super Cool, Super Easy, Super Fun.

    • Written by from Lehigh Valley

    I bought the starter pack and 5 additional bulbs so I could add more creative fun to the hallway where our family does lot of "kid stuff". It has 4 fixtures with 8 bulbs total.

    The fixtures have frosted glass with a tan tint and I was a little worried that would cause a lot of problems. In practice, it's noticeable in that with high brightness, the fixture does tend to get a little more "white" with brightness. I think in a recessed lighting situation, the color would be less white and obviously more true.

    These are definitely expensive, but that's the early adopter, awesome product, cool factor... plus the fact that they're amazing. ;-) For the price and the amount of time I expect to use these, they will be well worth the amount spent. (Including this winter where it's already dark and cold outside so early and the kids are inside playing a lot.)

    While I expect Hue to make its way into other rooms of the house, but slowly. The app is a little lacking in what I would call multi-room support. There are definitely ways to "make it work" -- still things like a default that you can set for in room switch-on/off are important and need to come soon.

    Still, I have to give this a five because it's truly great, beautiful and easy to use. This type of thing is truly future of lighting... Good bye incandescent... As the costs of this tech comes down, I finally do see your end.

    19 of 22 people found this useful

  • 2.0 out of 5 stars

    Great idea, three issues...

    • Written by from Arlington

    This is another "great idea" product from a company I admire, however, after setting it all up, I'm a bit disappointed for a few reasons...

    1) Price is too high for quality of product. $200 for 3 bulbs and a LAN access point is quite high for adaptive lighting. See my reasoning in point number 2 below:
    2) Each bulb only produces 600 lumens. That's not a lot of light per bulb, the equivalent of about a 50 watt traditional light bulb. A 13-watt CFL bulb (60-watt equivalent) bulb on Amazon currently sells for $6.50 and produces 825 lumens. Compared to the standalone hue bulb price of $59, the equivalent CFL is more than 8x cheaper cost and a 38% brighter bulb.
    3) The hue iOS app needs a lot of work. The reviews are awful, and the app just isn't very user friendly and well thought out.

    For these reasons, I will probably have to return this product. I do like being able to control the on/off state of my light from my iPhone/iPad, but it's just not yet worth the money. Maybe in version 2 it will be worth it, but I would need an updated app and a minimum of 800 lumens (1,100 preferred) to justify buying this.

    20 of 25 people found this useful

  • 5.0 out of 5 stars

    Everything should be this easy

    • Written by from San Francisco

    I read a bunch of the reviews before decided to purchase this lighting system. And most (if not all) were very positive, etc... So I stopped by my Apple store to see if they had a set.. and they did. Came home and unboxed them and literally within minutes, the lights were up and working.. just like everyone said... The app for the iPhone/iPad is cool but I can see some room for improvement. But it's not bad. Over all I am more than happy with this purchase.

    15 of 15 people found this useful

  • 4.0 out of 5 stars

    Love it, but you should be aware of problems

    • Written by from West Palm Beach

    Hue arrives beautifully packaged in a truly Apple-worthy box and setup. Setup was easy and fast, and the control software runs smoothly.

    It's loads of fun playing with the free app, and producing lights based on your photos and art. The app is beautifully designed and appears free of bugs or crashes. It would be nice if you could program scene sequences and automatic switching over time. This may be possible to some extent, but it looks inflexible and limited. Fortunately, a public iOS API is planned and that should let us switch and shift to our heart's content.

    I knew this going in, but the bulbs are definitely not as bright as we might like. The full rating of 600 lumens is roughly the brightness of a 50 watt halogen bulb. I can believe this, for the white only. Alas, white is a combination of all colors, so individual colors are much dimmer. Logically, a red light can only be 1/3 as bright as the total red, green and blue. This is unavoidable, of course, but definitely disappointing for anyone wanting anything like the intensity of a 50 watt halogen.

    A related problem is that some colors are far, far superior to others. Hue seems to specialize in red, orange and purple. Even when sampling from bright green photos, I've had a hard time getting any form of deep, rich green. Instead, the green colors look nearly white. Blue seems somewhat better but still flaky in my testing. I hope this is a software problem which can be fixed, since mixed colors incorporating green or blue seem just fine.

    So if you want to create a Christmas display with red and green lights, as I did, you will find wonderful red and washed-out green – not what you're looking for!

    The bulbs are not meant for use in recessed fixtures, but in my testing they work just fine. However, the lack of reflector bulbs makes them even dimmer than you would expect from reading the above.

    Conclusion: Hue is a lot of fun and very well designed and thought out. But with Christmas coming, anyone looking for red and green decor will love the red but not the green. Hopefully a software update can fix this!

    16 of 17 people found this useful

  • 3.0 out of 5 stars

    Good for mood, not for light

    • Written by from New York

    These lights are pretty nifty, but at 600 lumens don't really throw off enough light for much. They are an expensive, innovative way of decorating with light, just don't expect it to be a great reading light.

    15 of 15 people found this useful

  • 5.0 out of 5 stars

    Buckets of fun

    • Written by from Cinnaminson

    Make all your friends jealous and your neighbors curious.They are easy to install. Just install in the bulbs, plug in the bridge and hardwire it to your router, download the app and watch in awe as your whole room changes!The app is fairly easy to use (could be better). My husband and I are going to have light battles and scare the babysitter.

    16 of 18 people found this useful

  • 2.0 out of 5 stars

    Fade functionality doesn't work. Poor app, decent bulbs.

    • Written by from Seattle

    It's tough to give these a great review because the functionality doesn't work as advertised. You're supposed to be able to set up a timer to fade in and fade out, but all you get is instant on or instant off. The app is terrible, and anyone on here that tries to deny that probably works for Phillips or has some vested interest in this product's success. The coloring system works well and is kind of fun, so they're great if you are into constantly messing around with your lights. But the app makes this so painful, you just give up after a while. Right now, wishing I would have held off on buying these until I saw less negative reviews. Phillips still has a lot of work to do to make the software more functional. Suprising that the technology in the app is so far behind the bulb itself.

    19 of 24 people found this useful

  • 3.0 out of 5 stars

    Nice but consider this . . .

    • Written by from Las Vegas

    - FIRST you need to consider how you'll use these bulbs. Your control is thru the app. Do you really want to have to grab your device every time you want to turn the light on? These are great for 'atmospheric' lights, but not utility lights. So then is it worth the price?
    - Setup in the house was easy, but I'm still having trouble connecting my bridge to my online account. 2 emails to Philips over 2 days have gotten no response yet.
    - The bulbs are nice and bright, just the amount I need.
    - The pick a color via photo is a bit gimmicky. I'd be fine with just a color wheel.
    - Color range is huge.
    - It took me a while to figure out a real easy way to create my own settings.
    - The price is a major factor. The price will have to come down before I start to add more lights.

    15 of 16 people found this useful

  • 4.0 out of 5 stars

    Our favorite smart phone deserved a smart bulb

    • Written by from Belmont sur Lausanne

    Luckily enough, I ordered mine as soon as it appeared on the store and got it within a couple of days. Now it takes many weeks to get one. The set up is as easy as if it was an Apple product. The user interface is great and the end result is definitely cool. Plus every bit of design (hardware as well as software as well as packaging. I nearly made a video of the unboxing) is neat and elegant. The downside? I play all the time with my iPhone/Remote and my daughters (8 and 4 years old) think I'm acting childish.

    14 of 14 people found this useful