• 1.0 out of 5 stars

    Do NOT recommend this band - It will break!

    • Written by from Corona

    I am on my third band in 4 months. After doing some quick research online I see a lot of people who have similar experiences as mine. I'm sad to see that many have run out of warranty and no longer get replacements after that.

    It is a great product when it works... it _just_ doesn't_ work. Both my previous bands failed after 2-3 weeks with various issues related to syncing, button not working, battery failure (not charging) and the like. I spent a lot of time troubleshooting thinking it _had_ to be something I did but realized its just a defective product.

    Only plus is during your warranty Jawbone is quick to replace it. I don't know why they continue selling it though.

    I hate to write bad reviews like this but I'm also getting sick and tired of companies that put out defective products and pretend everything is OK.

  • 1.0 out of 5 stars

    The only thing worse than the quality is their support.

    • Written by from San Francisco

    Purchased the Up and really liked the app. But I had to keep doing a hard reset ever few weeks since it would just die. After a few months not even the hard rest would work. Sent it in for a warranty replacement but, it took Jawbone over a month to send the replacement. The replacement broke in a month. First they told me the replacement would ship in a few days, after waiting a week they said they didn't know when they would ship it. After waiting a month they said it will be at least 3 weeks. Don't waste your money or your time. Nike makes a much better product.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    works great....for a couple months

    • Written by from Downers Grove

    My UP worked great for about 3 months and then stopped charging. I called Jawbone and they sent me a new one and 2 months later it did the same thing.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Gave it a shot, but I want out.

    • Written by from Los Angeles

    Avoid it. I really liked this product and app, which is why I decided to keep exchanging for new ones when my band kept breaking. I'll now be on my fourth band within a year, and I realize that it will never fully work for a regular product lifetime. I am stuck in an endless cycle of exchanging bands after every few months. I either have to hope each new band breaks within the three-month exchange period or hope for a non-defective band, which has not been the case after three bands.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Get Frustrated and Lose Money

    • Written by from Miami

    Bought 2 one for em, one for hub both were broken after a month. Got them replaced and same think happened to the new ones. Asked for money back never got it. Would give zero stars if possible.

    21 of 21 people found this useful

  • 1.0 out of 5 stars

    Poor quality

    • Written by from Dallas

    I bought an UP band (gen 2) back in November 2012 once it was re-released. I have had FOUR failures of this product so far. Jawbone has been nice at replacing it, but I would not recommend this product due to the poor quality of the products I have had.

    19 of 19 people found this useful

  • 1.0 out of 5 stars

    Broke down after a month use

    • Written by from Sundsvall

    The UP by Jawbone worked fine for a while. But after some weeks the switch-button became problematic and now (one month later) it does not work at all. Tried to reset the device without success. My (amateur) conclusion is a mechanical failure of the button. Today, I search the net and found others with the same problems.

    81 of 87 people found this useful

  • 1.0 out of 5 stars

    Great Concept-Poor design

    • Written by from Durham

    I wish I had read reviews before making this purchase 6 weeks ago, but I did not. When the band worked it was great, but like the others (the UP band is listed in several places on this site), I am now stuck with a band that will no long er charge. Apple does not stand behind their sales after 30 days so I am having to deal with the manufacturer. Too bad all around.

    71 of 72 people found this useful