• 1.0 out of 5 stars

    Very discouraging .....

    • Written by from concord

    I don't often write reviews but felt compelled to warn other about this. Seemingly simple set up with only a few steps but could not get to monitor to connect. Very little troubleshooting info available on the directions sheet. Scanned youtube for setup instructions and found only a couple options.

    Tried to adjust my wifi to various b/g/n configurations as recommended, tried installing on iPad iOS 5, iphone 4 iOS 5, iPhone 4s iOS 6 and and iPhone 5 iOS 6. Could not get this to come close to working with any of them.

    Will be returning promptly tomorrow.

    Also - it is not advertised on the box but is shown in the initial setup - the free ap allows up to 2 users to view and only for up to 5 min on 3G. You must pay 24.95 a year for the upgraded ap to allow more users or longer 3G viewing.

    123 of 154 people found this useful

  • 3.0 out of 5 stars

    here is how to set it up...

    • Written by from Arlington

    For those who are having trouble, here is what I did:

    First, I use an actiontech router from Verizon for FiOS. It's setup to support a/b/g/n network. It actually sits in my basement and the monitor is all the way up on the third floor of the townhouse. So distance is not an issue here. I am using WPA 2 for encryption on my network. DON'T use WEP, the instructions tell you that there's a problem with that - besides it's not as secure. I also use an iPhone 4 with iOS 6.0.1. I'm using version 2.1.0 of the In.Sight software.

    When I setup the monitor I tried to do it up in the baby's bedroom. Didn't work, and now that I understand what happens, I'm not surprised. Get the monitor close to your router and the phone. That step is important because it seems to encrypt the signal and for some reason being close to the router is key. Follow the usual instructions, but be close to the router. You'll pair up within 5 minutes. The phone will go through a bunch of steps to get things going and when it's done you can unplug the monitor and move it up to the baby's room. Plug it in and it will work just fine. The video feed is VERY clear even in night mode. I was actually shocked at how clear it is. When someone moves in the room, the motion is a bit blurry - that's because of the video signal speed. Again doesn't bother me. I just need to know my kid is up, not see and record her performing gangnam style.

    Things I did NOT expect when I bought it: Live streaming down to the millisecond. The streaming is 4-5 seconds off. Who cares? Same with audio… again, so what?

    The alerts work just fine. It's not enough to setup the alerts within the app. You have to go to the notification center inside the system preferences on your device and adjust the in.Sight settings to your liking. I set it up so it shows me a full prompt even if phone is locked. I've tested it with the app not even running, and it works. YES it takes a few seconds to get the alert, it's not instantaneous, again so what?

    This is not a home monitoring system where you want to see live action continuously. This is about monitoring and making sure your baby is sleeping OK, and if they wake up or make big movements that you can respond quickly. The 5 second difference to me is minimal. You might feel differently. If you're expecting live streaming, this is not for you.

    Now the reason this got a 3 star:
    - Documentation is horrendous. I mean just awful. If the documentation was better, I'd give it a 4 star for that change alone. Docs are just as bad as I've ever seen them.
    - The monitor did hang on me once. Instead of the In.Sight app telling me it can't connect to the monitor, it crashes. Unplugging the monitor and plugging it back in solved it. This thing has been running for a couple of days now with no issues. If you're concerned it might crash in the middle of the night, reset it when you put your kid to sleep.
    - You can't have two phones monitoring at the same time. If that's a feature, fine, but when I try to look at the feed, at least give me a prompt that another device is connected, don't tell me I can't connect to the server. That's just a dumb error.
    - The reset button is on the square connector on the In.Sight device, not on the monitor itself. Documentation says nothing about it.

    82 of 92 people found this useful

  • 5.0 out of 5 stars

    Love it !

    • Written by

    It is very nice, pictures are clear. The In.Sight app is simple to install and works perfect.
    It's better that I expected.

    46 of 64 people found this useful

  • 3.0 out of 5 stars

    Just got it- but disappointed so far

    • Written by from Denver

    I just set it up tonight thus have only used the night time/infrared mode, but wow is the picture bad. I have the iBaby and at less than half the resolution it is far clearer than the "720p" in.sight. It might be just terrible LED's or I got a bad camera, but ouch...
    PROS-
    Setup and wi-fi connection was super easy
    Drop Box integration is great
    Love the temp and humidity
    Two-way audio is a plus
    Like the idea of the alerts but have no clue what levels to set them at
    App design is pretty good- clean retina ready graphics
    Video Alerts start a few seconds before the event trigger, which is dope and means the camera is continuously recording/buffering
    Pinch to zoom is nice- not as nice as actual pan/tilt on iBaby, but at least I can zoom in on insight to any part of the image unlike ibaby, only center of image.
    For 1.0 it beats the first iBaby chinengish app

    CONS-
    SO far- horrible video quality at night
    No brightness/contrast or any video adjustments
    Cannot turn off audio in app like iBaby, have to turn device speakers up/down/off. I wish I could set it to mute by default.
    Cannot figure out how to stop recording video without exiting camera
    Auto infrared mode is buggy- turns on and off randomly in the dark, triggering a motion alert
    CANNOT VIEW ON MULTIPLE DEVICE SIMULTANEOUSLY-yes you can use on multiple devices, but not at the same time, as far as I can tell
    Time is always in 24h mode, cannot change
    Bad web support- manual links are bad
    iPad app is weak
    App settings do not sync between devices

    20 of 26 people found this useful

  • 4.0 out of 5 stars

    Best monitor out there, app is buggy

    • Written by from San Leandro

    Love this camera. Got one for my parents to watch their grandkid on their ipad. This is much better than facetime since they don't have to have someone answer their call just to watch the baby. You can even talk from the app to the camera, but it's not full duplex and the implementation is clunky. You have to hit the mic icon, wait for it to be ready, speak, and hit it again before you can listen again. Depending on your network response, you can spend a minute hitting the mic over and over and there is a 3 second lag.

    There is a $24.95 additional charge for the app to open it up, which should really be in the description of the product.

    Overall though, being able to tune into the camera from any location from an app is pretty awesome, though there are some refinements that need to be put in place. if you're easily frustrated this might not be for you.

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    Lawsuit waiting to happen! Parents beware!

    • Written by from Elgin

    This product is specifically marketed as a baby monitor, and I will review it as such. I purchased the In.Sight baby monitor this past Saturday for our 8-month-old daughter's room. She is teething right now and sometimes wakes up at night crying very loudly as if something traumatic has happened. We have an Angel Care audio monitor, but we also wanted a video monitor so we can quickly and easily discern whether her life was truly in peril or if she was just having another episode of teething pain.

    We bought the monitor from a retail store and brought it home. It took about 30 minutes to get it installed, set up, and running. Not too bad. However, I noticed very quickly that sound from the In.Sight monitor lagged about 10-15 seconds behind the sound from the Angel Care monitor. Additionally, the video signal seemed to lag another 15-30 seconds behind the already lagging audio. On top of all that, from the time I open the App on my iPod Touch 5 to when it finally displays live video ranged anywhere from 1-5 minutes! Sometimes it wouldn't display live video at all until I closed and relaunched the app. This did not seem like a very functional monitor, and I was already debating if I should return it.

    The kicker came in the middle of the night Saturday night. We awoke to my daughter's loud crying through the Angel Care monitor (we had the audio off on the In.Sight since we didn't need two audio sources). I attempted to bring up the video on my iPod Touch to check on her. However, the app just sat there with that annoying circling graphic that means "loading" for about two minutes. Finally, the video came up, but the screen was all black. The infrared night vision wouldn't activate. After another minute of thumb-tapping and cursing, I gave up and went in to the baby's room. Turns out she was already almost back asleep, and me entering the room just woke her back up.

    Anyway, I took it back to Apple the next day. This In.Sight monitor SHOULD NOT BE USED as a baby monitor! If you insist on using it, make sure you have a secondary "regular" monitor running in parallel. This product is a lawsuit waiting to happen. The potential exists for someone's child to be dead before they ever get any warning that there is a serious problem via the In.Sight monitor. I expressed my concerns to the kind gentleman who helped me with my return at Apple. Believe it or not, he ACTUALLY told me I should tell other potential customers about these issues. SO, that is why I am posting here!

    18 of 26 people found this useful

  • 5.0 out of 5 stars

    Perfect !

    • Written by

    In my opinion, as a young parent, it's perfect. There is no delay between the baby monitor and the app on my iPod. Images are crystal clear and the talk-back is the icing on the cake. Another really nice feature is the nightmode, so you can see what your baby is doing. This is the best baby monitor that money can buy !

    14 of 18 people found this useful

  • 2.0 out of 5 stars

    Happy with reservations

    • Written by from PHOENIX

    We bought this to be able to keep eyes and ears on our baby whose room is all the way across the house from ours. We read the negative reviews but figured we'd give it a try.

    Setup was easy and took about five minutes and I'm happy with the camera and sound quality. We experience about a one to two second delay which I expected.

    The apps need some help. The notifications are buggy and, as many mentioned, often very delayed. This hasn't yet been a huge issue for us because we usually don't rely on them, but that definitely should be fixed, especially in light of the other issues. On the iPhone I love the feature of continuous play so that when my screen times out and locks I still have ears on the nursery. However, it's totally annoying that if I get a call, text message or other notification, I have to go back into the app and reset it to continue hearing. That's not exactly safe for middle of the night emergencies.

    The iPad app has the same issues with the added frustration that there isn't a continuous play option. This feature needs to be added to the iPad app so parents like me can let their phones get calls and notifications and use the iPad as the monitor.

    Phillips needs to spend some time fixing these issues and then they'd have a great product. Hope they read these reviews.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Not good for baby monitor!

    • Written by from Calgary

    We purchased this as a baby monitor 3 days ago. It was easy to set up but I noticed right away that there was a significant lag between what was actually happening and what appeared on the screen. Usually about 30 seconds. My biggest complaint was the time it took to open the app. It would take almost 3 minutes to load the camera each time I opened the app on my iPhone. And many times, the app just quit. I am packing it up to return it as I type. Piece of junk.

    14 of 21 people found this useful

  • 1.0 out of 5 stars

    DO NOT USE THIS AS A BABY MONITOR!

    • Written by from Calgary

    Read these reviews and the app reviews. This thing is a joke as a baby monitor. I'm sitting here at 4 AM awake and frustrated because the app won't stream video any longer. This monitor was my back up plan and the video I have been using to see my child while traveling. Our main monitor failed earlier this week and while waiting for a warranty replacement, I've tried using this. Absolute junk, the software to support this hardware. Again, read the comments on here. Even with that limited purpose, if two devices have the app open in iOS (not even active) and they have not completely killed the app in their "active apps", a third device can't get in. Seriously, the product (the camera) is OK (quality video and audio) but the whole app (and the website for computers) is terrible. Apple, you need to quit selling this product. This does not work anything close to 'as advertised'.

    Again, Do Not Plan To Use This As A Baby Monitor, I implore you. You will be frustrated, disappointed and, quite likely, very angry. I know I am.

    12 of 19 people found this useful

  • 1.0 out of 5 stars

    Terrible!

    • Written by from Charleston

    Don't trust it. It is delayed and the video cuts off after and hour and then the sound follows it, we have to go to store and find a new one just to feel peaceful at night! Glad this was a gift and I didn't spend money on it, still a huge disappointment.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Good image, glitchy performance

    • Written by from Mississauga

    The key word here is glitchy. I like the fact that you can double tap the clear video image to zoom in. Set up can work smoothly or not. I suspect many reviewers' problems are exacerbated by fluctuations and strength of their Wi-Fi signal. Generally, I find that Wi-Fi products are glitchy by nature. Of more importance here, is the video/audio/alert time delay. The video/audio time lag is 1.5 seconds for me, but about 50 seconds until I get an alert on my iPhone 5. This alert time lag isn't as important to me because I'm monitoring a senior with Alzheimer's, but I would be concerned if I had a baby since a lot can happen in 50 seconds. Also, there is about a 5 second delay when switching between my two monitors. Nothing in the app works instantaneously; there always is a variable time lag. The sensitivity of the audio/video alert triggering varies widely. Sometimes I inexplicably get a video alert and not an audio alert and vice versa, even though I have both set to trigger. On average, I find that I have to reboot something in the system every two days or so because the app/system will just malfunction on its own eventually. I've also found that the In.Sight app interferes with my audio wi-fi speaker recognition by removing the wi-fi option symbol to the right of the volume slider in the audio app. I have to close and restart the audio app to rectify this. So in real life usage, the system works for my application, but not smoothly. I use it because I need an iPhone multi-monitor solution.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Poor product

    • Written by from Binghamton

    I registered for this and am totally disappointed. It takes so long for it to refresh to the actual video picture. By the time it shows you your baby or the image, its worthless. It takes so long. I wish I had the box to return it.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Trash

    • Written by from San Diego

    Worthless as a full-time baby monitor. Parents need a monitor that will work 24/7 (or at least through the night) without interruption. This product does not do that. I've had similarly poor experiences with other Philips peripheral devices. They are misleading, low tech quality, buggy, and I'll never buy another Philips product. Don't waste your money!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Buyer beware

    • Written by from West Chicago

    The app for this product is simply defective and that makes the product useless. This product should not be sold as a baby monitor. We tested it over a period of days and were never comfortable actually using it. Very significant delays and the Phillips helpline was less than helpful. We have the optimal WiFi router for the system and it still failed. It won't be long before this product is pulled off of the market.. I warned Phillips and hopefully others with similar experiences will do the same. I had to go out and buy a new video monitor which works as advertised. Again, do not waste your money on this product.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Not Good

    • Written by from Berlin

    We realized this product wasn't going to work as a baby monitor when my wife and I began having a conversation by the monitor. A minute after our conversation started we heard it over our monitor. It's hard to tell if there's a delay because you're not in the room normally when you're watching. Maybe a 3 second delay we could deal with, but a minute is WAY too long for a baby monitor.

    Also, if you have too many devices connected to the wireless router your connection to the monitor will be terminated.

    This is a flawed design and I'm not happy at all with it.

    6 of 9 people found this useful

  • 5.0 out of 5 stars

    Good surveilance tool

    • Written by

    Great device and great app. I use it to keep an eye on my dog and use it only with my ipad. Love the simplicity of it.

    10 of 17 people found this useful

  • 5.0 out of 5 stars

    Will buy

    • Written by

    I just saw this at a friends' house and I was blown away by the quality and the simple fact that you can watch your baby from anywhere in the house. After playing for about 1 hour with the baby monitor I decided that it's something that you just want to have.
    Pros: nice looking, hd video clarity, nightmode, talk back feature
    Cons: in my opinion, nothing

    6 of 9 people found this useful

  • 5.0 out of 5 stars

    I recommend it

    • Written by

    This is absolutely amazing. Before I bought this I constantly had to run form room to room to check up on my little daughter, but now I can relax and just peek from my ipad, even at night. This is very useful when you are trying to do two or three things at once and don't want to constantly run around the house. I recommend it to every family

    5 of 7 people found this useful

  • 5.0 out of 5 stars

    Great baby monitor!

    • Written by from Roswell

    This monitor was so simple to set up! I love the fact that I can check on my baby at any time and anywhere just by looking at an App on my IPhone. It has a lot of cool features: night vision so you can see your baby in the wee hours, the temperature in her room so I know if it's too warm or cold, the ability to talk to her through the phone (very cool), etc. The monitor is small so it doesn't take up much room. All in all, this is a great product and I would highly recommend it!

    6 of 10 people found this useful