• 3.0 out of 5 stars

    I want my money back

    • Written by from Southampton

    The only reason I gave this printer 3 stars is because when it works it works well.

    I purchased this printer one year ago and in that year I have had 5 replacements. The first replacement (new) was after only 3 weeks because the scanner stopped working. The second replacement (reconditioned) was after 9 months because the display stopped working in the down position. The third replacement (reconditioned) was because the scanner stopped working, and the fourth replacement (reconditioned) arrived with the scanner not working! It took 14 days and lengthy telephone calls to finally get a new printer. Fingers crossed for this one but I'm not holding my breath. I have now taken out an extended warrantee but to be honest I wish I had insisted upon a refund.

    I have to say the customer service at HP is good but I do hate paying for premium rate calls especially when the calls usually last for over 30 minutes a time.

    This is the first and last time I will pay a lot for a printer. The cheeper printers I have had in the past have never given me any trouble.

    6 of 6 people found this useful

  • 3.0 out of 5 stars

    Mostly excellent.

    • Written by from Columbia

    I've owned this printer for nearly a year, I believe, and for a very long while it functioned flawlessly. At some point Apple made some OS changes that I accepted for my iMac, and this printer started becoming essentially invisible to my iMac as a networked printer. It was still the default printer, and existed as the only printer/scanner in my settings, but the print jobs just wouldn't go across, and the printer would show as "not connected" on the print queue. Toggling the WiFi on the printer (as another review mentions) clears up the problem temporarily.

    HP had an updated driver for the printer, and I happily installed it, thinking that they must have encountered the network recognition failures. Well, no improvement. Meanwhile, computers in my home with every version of Windows imaginable had no trouble finding the printer on the Wireless network--so I simply turned on the Wifi for my ethernet-connected iMac, and sure enough, no trouble printing wirelessly at all. Which is a fantastic workaround, and I hope the woman who posted on March 14 of this year (to mention this issue) sees my comments and derives some assistance from them. I doubt she'll be getting too much other than this workaround from either HP or Apple, both of which apparently have bigger fish to fry.

    5 of 5 people found this useful

  • 3.0 out of 5 stars

    It broke.

    • Written by from Madison

    After 2 months the scammer stopped working. I called HP support. They recommended me take the printer back to the apple store for a refund under warranty.

    The apple store replaced the printer with no problem.

    In my opinion this printer was not worth what I paid for it.

    2 of 3 people found this useful

  • 3.0 out of 5 stars

    Works fine, but paper tray exreneder is horrible!

    • Written by from Richmond Hill

    Everything seems to work just fine. I really like the look, & double sided printing is nice to have.
    I like the look of the Printer, but seems pretty slow, and very annoying that every time I print, the graphics display comes out, and then goes back in, comes out again next time I print. Very annoying, and takes longer to print.

    Ink seems to go really fast, however most companies give you the reduced ink cartridges that come with the printer. Whenever you buy new print cartridges, buy the XL versions. They have more than double the capacity of ink than what comes with the printer.

    Paper Tray Extender is Horrible!
    When printing multiple pages, the next page to print pushes out the previous page that shoots out of the paper tray and onto the floor. Very bad construction. Boy HP how did you overlook this one!

    My previous $99. HP Photosmart 2480 was way faster at printing black & white, and the paper stayed in the tray. However the Scanning is quite nice and quiet, but with less options.

    P.S.
    I've been thinking of bringing it back because of the Horrible Paper Tray Extender!

    3 of 4 people found this useful

  • 3.0 out of 5 stars

    HP Envy Review - Apple Team let's get down it!

    • Written by from New York

    The Good!
    a. Design: One of the best in the market + size is great.
    b. Print quality is very good, not better then Epson Artisan but works.
    c. Double sided prints.
    d. AirPrint from any Apple iPhone, Mac or iPad.
    c. Face side up scanning, very cool! Scan bed is at top of scanner and not at bottom.
    d. Wifi scan
    e. Touch Pad controls
    The Bad
    a. The price_I would have giving it 4 stars. You have to pay to play.
    b. no multi paper option
    c. no CD print, but that OK!
    d. Apps can only be deleted after you register to HP site.

    179 of 198 people found this useful