• 1.0 out of 5 stars

    Don't waste your money or time!

    • Written by from New York

    In theory this would be a great product. I'm not going to go over what its features are since they're in their product description. Sounds great. But I encountered numerous problems. First the unit gave off some false alarms when my iPhone and the key were next to each other. Not safe zone beeps but full fledged alarms. Walking around the safe zone with your phone and the key together produced numerous beeping sounds for no apparent reason. Secondly their support doesn't bother to answer email questions. Probably overwhelmed because the product malfunctions a lot. Thirdly after a week the hipkey just kept shutting off for no apparent reasonafter being fully charged so I just returned it to the apple store for a refund. Buggy with poor support makes this a promising product with too many problems. Don't waste your time or money.

    21 of 26 people found this useful

  • 1.0 out of 5 stars

    Looks Great, But Does Not Work. Horribly Disappointed.

    • Written by from NEW YORK

    I was very excited to get hipKey and was one if the first people in the U.S. to order and get hipKey. Unfortunately, the product is entirely unusable and is being retuned immediately.

    Specifically, after first causing my iPhone 5 to reboot (ok, one malfunction is not a deal-breaker), hipKey then keeps sounding the alarm, even though it and my iPhone are in the same room or are just one room apart! And, yes, this keeps happening -- and I and my family keep getting woken up during the course of the night -- even with our having (A) changed the hipKey alarm setting to wide range and (B) set up a hipKey "Safe Zone" around our home.

    So, our excited expectation for hipKey is now complete disappointment and the product is being returned immediately. :(

    43 of 73 people found this useful

  • 1.0 out of 5 stars

    Disappointed by the number of false alarms

    • Written by from Chelsea

    To many false alarms within the safe zone, then the annoying messages on the phone telling me I have the device disconnected. I planned on keeping the device in my laptop bag so when I leave the house I don't forget my phone but you can't hear it in the bag with the car running, louder with volume control would be nice after they fix the false alarm problems. I would not recommend this product.

    16 of 20 people found this useful

  • 1.0 out of 5 stars

    Complete Rubbish

    • Written by from San Diego

    I have had the Hipkey for close to two months now. It won't charge or turn on. Customer service does not get back to me. False alarms constantly when it did work (which was not very often even when it would charge). The alarm would go off when I was driving, if I had my keys in my pocket and was sitting at a table with my phone on the table and even with both my keys and my phone in the same pocket. Not sure why Apple is selling this - its a $100 rip off.

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    too bad they don't have -1 stars

    • Written by from Rockville

    Save yourself some headache. I saw some negative reviews, but in view of some positive and also because it sold on Apple's store I gave it a chance.

    1. Buggy and even slowed down an Iphone 5S. It has to be really bad coding for the App.
    2. The App has a lot of bells and whistles, but in reality most of it is just gimmicks. The distance control (sensitivity) is a joke.
    3. The unit is constantly loosing connection with the phone and does not get reconnected automatically when near. You need to bring up the app and then it connects. I think that the main issue is that it wants to own the Bluetooth connection to the device instead of letting IOS do what it does best.
    4. Now for the killer. The bad reviews about the battery not lasting are true. Battery or unit stop taking charge after only 45 days of use
    5. Now for the worse yet. Customer service from the company is nonexistent. It is based in Europe or Australia. Sorry, I am not wasting my time and money to ship garbage overseas to get another garbage.

    In my view this is a nice mechanical design with poor software and electronics material implementation. Even my cheap shower Bluetooth speaker has a better reception (for music mind you) much further than the distance this would loose connection.

    Can you imagine having to carry the phone and hipkey and the key holder holding it all around the house when just going upstairs in your house with the phone? The safe zone feature is mostly a gimmick so that you don't observe the high amount of false alarms when the unit is used outside the safe zones you set. It should be called Quiet zone (most of the time)

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Great Idea, poorly executed, dismally supported

    • Written by from Santa Rosa

    I REALLY wanted to like this product. As a physician, when I round in hospitals I'm constantly pulling my iPhone from its case, setting it down in front of me, then forgetting to pick it up before I move on to a different nursing unit or workstation. Even worse, I sometimes leave home without my phone, discovering I don't have it only when it comes time to make a call or retrieve a bit of personal or medical information. This device and the accompanying app seemed designed for me.

    However, within a few days, gratitude for its help turned to contempt for its failings. The battery, which is supposed to last 2-3 weeks, would lose its charge entirely and repetitively within 2 DAYS. False alarms irritated those around me (hipKey literally on one hip, iPhone on the other, but both squawking at me to tell me that they were no longer in range of one another. Occasionally, the hipKey would heat up dramatically in my pocket, then announce a disconnect. The "battery indicator" in the iOS app was USELESS. It would tell me the battery was fully charged when the device wouldn't even power on.

    None of the email support requests I sent to the company was answered. The FAQ on their website seems to have been created by Google Translate, with buttons on the device and features in the iOS app carrying randomly differing names in different places.

    When I returned it, 2 days shy of my allotted 2 weeks, I told the sales staff at my local Apple Retail Store it was the single most disappointing product I'd EVER purchased from Apple, and I recommended they remove it from the list of things they offer for sale.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    electronic snake oil - great promise - disappointing in the real world

    • Written by from Toronto

    -forget about using this to prevent theft - far too unreliable
    -it actually bills itself as a child monitor and has a dedicated mode for this - no fit parent would rely on this device
    -as a device to help you remember something - without needing 100% reliability is the only reasonable use I can see
    -I have had this device for a week - never once did it provide any benefit - but it causes numerous irritations every day
    -extremely misleading for this device to claim it has a "proximity" alarm - it has no idea where it is - there is no GPS like an iPhone - all it can do is monitor the strength of its wireless bluetooth connection to your phone. Bluetooth operates on 2.4GHz frequency - a free to use without license frequency that is crammed with every conceivable wireless device around, and also interfered with by common items like microwave ovens... the strength of a 2.4 GHz signal is highly variable. I have had this device tell me it lost connection at normal sensitivity when my iPhone 5 was less than a foot away - both together in the car. Even when having perfect line of sight in the wide open outdoors, this device connects and disconnects at normal sensitivity from just 15 feet away. Forget about using this device to monitor your stuff in a coffee shop when you step into the bathroom
    -motion sensor mode - here is something - that IF -and a BIG IF - if the signal connection was more reliable - could be used instead of the highly variable "proximity" mode. Problem is - way too sensitive. The slightest vibration once activated - and it goes off. No sensitivity setting. No ability to say after 3 bumps in 5 seconds - then set off motion alarm. Nope. Nothing but an avalanche of false alarms from excessive sensitivity.
    -if you expect the "alarm" built into the device to act as a deterrent forget that - unless in a perfectly quiet setting, there is no chance anyone - not even the thief will even hear the alarm - and if they do - all the have to do is press the most obvious of two buttons on the device and it will shut off
    -I was excited by the apparent potential of this product when I read the marketing - but now I am simply disgusted - as a toy to amuse yourself - or for a supplemental warning device that can NOT be relied upon - if that is all you expect - and you simply love gadgets - just for the sake of having another gadget .... nah - even not then... there are much better devices to spend your money on ... my pebble smartwatch can alert me when it loses connection to my phone - and can make my phone vibrate plus do a lot of other things - I can't think of any reason to reasonably recommend this device
    -the company claims they won a red dot design award - which demonstrates that the red dot design award is a worthless sham - probably simply handed out based on the product claims - and not any real world testing - yes many trade show awards are that kind of a sham

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    No charge

    • Written by from Leigh on Sea

    Purchased one for my wife as a gift. Arrived and it won't take a charge. Written 3 times to hipkey and no reply. Dont buy this product

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    false alarms are a huge deal-breaker

    • Written by from Vancouver

    I want to love this product, but … the false alarms! It worked great for about a week, and then the false alarms started, warning me that hipKey has lost its connection … when it was 3 feet away … in a so-called “safe zone.” All of this behaviour persisted after basic troubleshooting like resets of the pairing.

    Even a few false alarms would basically be a disaster for this product. Obviously can’t trust this thing in a movie theatre or business meeting! Can’t even sleep with it around.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    No good services from the manufacturer from the Hipkey

    • Written by from Haelen

    The device won't pair at any moment. The manufacturer did not respond to any of my mails. The quick and good solution came from the Apple store itself by responding to send it back and refunding my money.

    10 of 12 people found this useful

  • 1.0 out of 5 stars


    • Written by from granger

    I have gone through 2 of these -- great in theory but there are too many false alarms to make this useful. I have the Keningston ones too and although they do not have the safe zones I did not get one false alarm

    15 of 22 people found this useful

  • 1.0 out of 5 stars

    Piece of Junk

    • Written by from Mount Morris

    This is a zero star item. I could not get it to charge. Tried everything. Switched outlets, chargers, USB plug and it never even pretended to charge. I cannot believe Apple is standing by this product! Don't waste your time, don't waste your money. Hey APPLE, there are some considerable issues with the Hipkey. Why do you even sell this? It is SUBSTANDARD and not up to the quality consumers expect when shopping at the Apple store.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    REALLY wish this was worth it!

    • Written by from Middleton

    My wife bought the Hip Key for me at Christmas. It sat until three weeks ago. It was awesome! Actually saved me twice from wasting time. The fact it worked both ways helped me too. However, like many others have said it stopped taking a charge after one recharge. I was surprised to go to the store and see it was not offered anymore. Apple gave me store credit. For a split second I thought about ordering the now less than $60 priced replacement. I don't have a customer service example, but in my mind the customer service neglect is a deal breaker. Mainly because the store was being "nice"by giving store credit. I won't risk it again.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Great Idea - Bad Product

    • Written by from Hillsdale

    I like to call my self an earlier adopter of new technology and this was a great idea/concept but quality control apparently got the best of them. I enthusiastically purchased a hip key because I have a bad habit of leaving either my phone or my keys all over the place. This would be the product to solve my problem. It's a bit on the expensive side, but it would have saved me a lot of headaches.

    But then this product became the headache. I went through 3 of them (All purchased from Apple Store) and neither one of them work. They just would not power on. Even the store employees were surprised. Guess I'll look at the Kensington one...

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    No connection

    • Written by from Frederick

    It connected at first, but when I turned off my bluetooth on my iPhone to conserve power, the device refused any connection afterwards. After several attempts to reset the device and establish connection. It refused any connection afterwards. This toy is nothing more than a waste of money. Do not buy this item.

    24 of 42 people found this useful

  • 1.0 out of 5 stars

    Poor Quality Control during manufacture

    • Written by from LONDON

    I have recently purchased this product from an Apple store in the UK. The hipkey would not take a charge so I returned to the store and exchanged it for another still sealed in its packaging. When I got this home this would not take a charge also. I intend to return this one to the store and ask for a refund.

    There appears to be very poor quality control during manufacture that I managed to get two which both had the same fault, which appears to be quite common according to other reviews.

    The product is a good idea, but this manufacturer's product is very poor indeed.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Constantly disconnects

    • Written by from SOMERSET

    I kept telling myself to listen to the negative reviews but I need something like this, as advertised, so I ignored them! It constantly, and I mean constantly, disconnected from Bluetooth on my iPhone 6. If I have to consistently check to see if connected, what's the point? I am so disappointed! As someone else mentioned, I am very surprised Apple carries such a poor product.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Constant false alarms makes it unusable

    • Written by from Cottleville

    I bought this over a year ago and just found it again after giving up on it. I checked to see if there was an update to the app recently. Nope, not since October. There are so many embarrassing false alarms that it is unusable. I've played with all the settings to no avail. I'm surprised this product is still in the Apple Store because it is not reliable. It is nicely designed and well made and looks good, if only it worked well.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    More Battery Live very poor

    • Written by from Boynton Beach

    They device works as promised, but the battery life last less that 4 hours.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Too many false alarms

    • Written by from Springfield

    Have had Hipkey for three weeks. When I have both it and my iphone in a pocket it will start beeping randomly. You will get a lot of stares from people wondering what the heck is that.
    Please do a firmware update to stop these false alarms. Happens at least once a day.
    Otherwise it is a very good idea.

    17 of 30 people found this useful